《酒店職場(chǎng)英語(yǔ)》課件-Unit 6 Serving at the Dinner

WorkplaceEnglishforHotel酒店職業(yè)英語(yǔ)

UnitSix

ServingattheDinner

Chapter3WorkinginF&BDepartmentOnServingattheDinnerWhetheryou'reservingataChineserestaurant,aWesternrestaurant,abanquet,acoffeehouseoracafeteria,youshouldfirstgetfamiliarwiththeworkingprocedureinthatparticularplaceandcarryoutyourtasksaccordingtotherequirements.Buttherearesomecommontasksyoumightencounter:servethedishesguestsordered,changethetableware,cleanthetable,explaintherecipe,offerextraordersanddishoutthefoodfortheguests.Catalogue123456TaskDecompositionTaskFulfillingTaskReinforcementTaskExtendingProfessionalAdvancement7TaskDescriptionPeerAssessmentTaskDescriptionTheTownsendsarehavingdinneratRiverRestaurant.TheyorderedBraisedAbalonewithVegetables,FriedCarpwithSweetandSourSauceandShrimpDumplings.Asawaiter/waitress,pleaseservethedishesforthem.Task1:ServingataChinesedinnerMr.RichardishavingdinneratArchRestaurant.He'sorderedsirloinsteakwithblackpeppersauceandvegetablesalad.Afterfinishingmaincourse,he'dliketoorderacheesecakeforthedessert.Asawaiter/waitress,pleaseservethedishestoMr.Richard.Task2:ServingataWesterndinnerTaskDecomposition2.1WordsChargingFriedCarpwithSweetandSourSauceshrimp/?r?mp/vinegar/?v?n?g?(r)/blackpepper/bl?k?pep?/satisfaction/s?t?s?f?k?n/n.糖醋鯉魚n.蝦，小蝦n.醋n.黑胡椒n.滿足，滿意2.12.22.2WorkingProceduresandUsefulSentencePatterns2.2.4Serveallthedishes2.2.3Replacethetableware2.2.1Askabouttimetoserve2.2.5Checkguest'ssatisfaction2.2.2Servethedishes2.12.22.2.1Askabouttimetoserve2.12.2Excuseme,yourdishisready.MayIservethedishesnow?Excuseme,sir,wouldyoumindmeservingthedishesnow?MayIservethedishestoyounow?Wouldyoulikeyourcoffeenoworlater?ShallIserveitnoworlater?ThisisBraisedAbalonewithVegetablesandFriedCarpwithSweetandSourSauceyouordered.Pleaseenjoythem.Excuseme,sir,hereisyourShrimpDumplings.Yourvegetablesaladandsirloinsteak.Here’stheblackpeppersauce.Hereisyourmaincourse.Pleaseenjoyit.2.2.2Servethedishes2.12.22.2.3Replacethetaleware2.12.2MayIchangetheplateforyou?MayItakeawaythetrash?MayIcleanthetableforyou?ShallIchangethisplatewithasmallerone?Hereiseverythingyouordered.Pleaseenjoyyourself.Thedishesyouorderedhaveallbeenserved.Ifyouneedanythingelse,pleaseletmeknow.Thisisthecompletecourse.Ifyouneedanythingelse,justfeelfreetotellus.2.2.4Serveallthedishes2.12.22.2.5Checkguests'satisfactionAreyouenjoyingyourmeal?Howiseverything?Iseverythingtoyoursatisfaction?Howisitnow?2.12.2TaskFulfilling3.1SampleconversationaboutservingataChinesedinner(T:Mr.Townsend;W:Waiter)W:Excuseme,sir,yourdishisready.MayIservethedishesnow?T:Yes,please.W:ThisisBraisedAbalonewithVegetablesandFriedCarpwithSweetandSourSauceyouordered.Pleaseenjoythem.T:Thankyou.ButwealsoorderedShrimpDumplings.W:Itwillbereadyinabout5minutes.3.13.2(Afewminutes)W:Excuseme,hereisyourShrimpDumplings.T:Thanks.W:MayIchangetheplateforyou?T:Yes,please.Andcanyougivemesomevinegar,please?W:Certainly,sir....Hereitis.Thedishesyouorderedhaveallbeenserved.Ifyouneedanythingelse,pleaseletmeknow.T:Thankyouforyourservice.W:Mypleasure.3.13.23.2Sampleconversationaboutservingatawesterndinner

(R:Mr.Richard;W:Waitress)W:Excuseme,sir,wouldyoumindmyservingthedishesnow?R:Thanks.W:Yourvegetablesaladandsirloinsteak.Here’stheblackpeppersauce.Wouldyoulikemetopouritonthesteak?R:No,thanks.Justleaveittome.(Afewminuteslater)W:Excuseme,mayItakeyourplateaway?R:Sure,goahead.3.13.2

W:Iseverytoyoursatisfaction?W:Yes,sofarsogood.Thesteakisjusttomytaste.W:I’mgladyou’veenjoyedit.Wouldyoulikesomedessert?R:OK.Givemeacheesecake,please.W:Justinaminute....Yourcheesecake,sir.Wouldyoulikeyourcoffeenoworlater?G:Later,thankyou.3.13.2TaskReinforcement

MakeasituationalconversationaboutservingataChinesedinner4.1RolePlays14.14.24.34.44.54.6Mr.WanghasorderedSlicedBeefandOxTongueinChilliSauce,MaPoBeanCurd,ShreddedMeatinChilliSaucefordinner.Asawaiter/waitress,trytoservethedishesfortheguest.

Makeasituationalconversationaboutservingatawesterndinner2Mr.PetersonorderedChef’sSalad,SirloinSteakandaglassofredwinefordinner.Afterfinishingthemaincourse,theguestwouldliketotryyourspecialdessertfortoday.Asawaiter/waitress,trytoservethedishesfortheguest.4.14.24.34.44.54.64.14.24.34.44.54.64.2ListeningPractice

4.2.1Decidewhetherthefollowingaretureorfalse.1)Theguestorderedtwodishes.()2)TheguestorderedT-bonesteakwithcarrots.()3)Theguestwouldlikehissteakmedium,butitwasovercooked.()4)Thewaitermadethesteakcookedagain.()TFFT4.2ListeningPractice

4.2.2Fillinthemissinginformation.4.14.24.34.44.54.61)Wouldyoulikemeto________________________________now?.2)Your___________steakwith__________andpotatoes.3)Please__________your___________.4)Wouldyoulikeit____________alittlemore?5)I'msorryforthe________________.serveyourdishesT-bonecarrotsenjoymealcookedinconvenience4.14.24.34.44.54.64.3WritedowntheChineseequivalents1)napkin2)welldone3)toothpick4)sidedish5)saltandpepper6)tablecloth7)servefromtheleft8)removefromtheright

1)餐巾2)全熟3)牙簽4)副菜5)鹽和胡椒6)桌布7)從左邊上菜8)從右邊撤盤

4.4MultipleChoices1)Servicepersonnelhaveagreatdealof____________withguestsandperformawidevarietyoffunctionsandactivities.A.touch B.connectionC.contact D.relation2)Withplatterservice,thefoodis________and_________onalargeplatterwhichisthenservedbywaiterfromthisplatterontotheguest’splatewithapairofclamps.A.parted;put B.portioned;placed C.parted;placing D.portioned;placing4.14.24.34.44.54.63)Dutiesofserversinclude_____________tablesproperlyandremovingdirtydishes,linens,andsoonfromtables.A.making B.doingC.settlingdownD.settingup4)Ifyou____________carefulenough,you____________thedrinks.A.hadbeen;wouldn’thavespilledB.were;wouldspillC.wouldbe;wouldn’thavespilledD.hadbeen;wouldhavespilled5)___________,wouldyoutellmethewaytothebathroom?A.Inaway B.Ontheway C.Bytheway D.Astheway4.14.24.34.44.54.64.5Translation

4.5.1PutthefollowingsentencesintoEnglish.1）晚上好，Lane太太，Lane先生，可以為您二位上菜了嗎？2）這是您的鹽焗雞。3）您點(diǎn)了蔬菜和土豆，現(xiàn)在要給您上嗎？4）這些菜真不錯(cuò)。5）您點(diǎn)的菜都上齊了，請(qǐng)您慢用。Goodevening,Mr.andMrs.Lane.MayIserveyourdinnernow?ThisisSaltBakedChicken.Youorderedsomevegetablesandpotatoes;mayIservethemnow?Here'severythingyouordered.Pleaseenjoyyourself.They'rereallynice.4.14.24.34.44.54.64.5Translation

4.5.2PutthefollowingsentencesintoChinese.1)Excuseme,sir,hereisyourShrimpDumplings.2)MayItaketheseglassesaway?3)ShallIserveitnoworafterthedinner?4)Thesteakisjusttomytaste.5)Iseverythingtoyoursatisfaction?打擾一下，這是您點(diǎn)的蝦仁水餃。我可以撤一下這些杯子嗎？現(xiàn)在給您上還是在您餐后上？這牛排很符合我的口味。您吃的還滿意嗎？4.14.24.34.44.54.61)Howdoyouaskwhetheryoucanservethedishesornot?2)Whatwouldyoudowhileservingthedishes?3)Whatwouldyousaywhenthedisheshaveallbeenserved？4)Whatwouldyousayifyouwanttocleanthetable?4.6Discussion4.14.24.34.44.54.6TaskExtending5.1DishoutthefoodKeysentencesforreferenceLetmedishoutthefoodforyou.I’lldivideitintoindividualbowlsforyou.Wouldyoulikemetodivideit?Thisisthepublicspoonandtheseareyourindividualtablewares.5.15.2KeysentencesforreferenceIt’smadeofflour,mincedmeatandchoppedvegetables.It’samixtureofpepperandvariousspices.Thestewedmuttonisstewedinwinewithcarrotandonion.Thefishhasbeensaltedandroastedinadvance.5.2Explaintherecipe5.15.2ProfessionalAdvancementOrderofserviceatawesternbanquet1)Offerdrinks:redandwhitewine,stillorsparkingwater.2)Servertheappetizerandclearemptyappetizerplatesafterguestsfinishthecourse.3)Servesoups4)Servethemaincourse.5)Offermoredrinks.6)Clearentreeplates,b