在線網(wǎng)課知慧《飯店管理（雙語）(山東財(cái)大)》單元測試考核答案

第一章單元測試第二章單元測試第三章單元測試第四章單元測試第五章單元測試第六章單元測試第七章單元測試第八章單元測試第一章單元測試1【判斷題】(20分Roomservicereferstofoodandbeverageservicesdeliveredtoaguest’sroom．（）A.對B.錯(cuò)2【判斷題】(20分Hotelproductisperishable.（）A.錯(cuò)B.對3【判斷題】(20分Hotelchainreferstoagroupofhotelswiththesamebrandname．（）A.對B.錯(cuò)4【判斷題】(20分Franchiseereferstothosewhomanagethebrandandselltherighttousethebrandname．（）A.錯(cuò)B.對5【判斷題】(20分Themajorityofhotelbrandownthehotels．（）A.錯(cuò)B.對第二章單元測試1【判斷題】(20分Top-levelmanagerscansupervisetheworkoffewerpersonsthancansubordinatesatlowerlevels．（）A.對B.錯(cuò)2【判斷題】(20分Eachemployeeshouldreporttoonlyonebossforaspecificactivity．（）A.對B.錯(cuò)3【判斷題】(20分Spanofcontrolreferstothenumberofpeopleonesupervisorcaneffectivelymanage．（）A.對B.錯(cuò)4【判斷題】(20分HotelG.Msmustbeabletoutilizeconceptualskills、interpersonalskills、administrativeskillsandtechnicalskillstobeeffective．（）A.對B.錯(cuò)5【判斷題】(20分Orientationistheprocessofprovidingbasicinformationabouttheorganizationthatshouldbeknownbyallofitsemployees．（）A.對B.錯(cuò)第三章單元測試1【判斷題】(20分TypicallytheselectiondecisionismadebytheHumanresourcedepartment．（）A.對B.錯(cuò)2【判斷題】(20分H.Risbothalineandstafffunction．（）A.對B.錯(cuò)3【判斷題】(20分HRdepartmentbelongstostaffdepartment．（）A.對B.錯(cuò)4【判斷題】(20分Theturnoverlevelinhotelishigh．（）A.對B.錯(cuò)5【判斷題】(20分Upsellingtrainingisusuallyprovidedfordeskagents.（）A.錯(cuò)B.對第四章單元測試1【判斷題】(20分Lodgingisaservicebusiness.（）A.對B.錯(cuò)2【判斷題】(20分Serviceisanattitudeasmuchasitisaskill.（）A.對B.錯(cuò)3【判斷題】(20分Conciergeistheindividualwithinafull-servicehotelresponsibleforprovidingguestswithdetailedinformationregardinglocaldiningandattractions,aswellasassistingwithrelatedguestsneeds.（）A.錯(cuò)B.對4【判斷題】(20分ServiceQualityreferstotheconsistentdeliveryofproductsandservicesaccordingtoexpectedstandards.（）A.對B.錯(cuò)5【判斷題】(20分Momentsoftruthisalwaysnegative.（）A.錯(cuò)B.對第五章單元測試1【判斷題】(20分OccupancyRateistheratioofguestroomsoldtoguestroomssoldavailableforsaleinagiventimeperiod．（）A.錯(cuò)B.對2【判斷題】(20分RevPARistheshortforRevenuePerAvailableRoom.（）A.對B.錯(cuò)3【判斷題】(20分Rackratereferstothepriceatwhichahotelsellsitsroomswithoutdiscounts．（）A.錯(cuò)B.對4【判斷題】(20分ROImeansReturnOnInvestment.（）A.錯(cuò)B.對5【判斷題】(20分Overbookingisasituationinwhichthehotelhasmoreguestreservationsforroomsavailabletolodgethoseguests.（）A.對B.錯(cuò)第六章單元測試1【判斷題】(20分F.O.MinhotelistheshortforFrontOfficeManager.（）A.對B.錯(cuò)2【判斷題】(20分Whenguestroomreservationismade,hotelsmustguaranteetheroomavailability,roomtype,androomnumber．（）A.對B.錯(cuò)3【判斷題】(20分Neverconfirmordenythataguestisinfactregisteredinthehotelwithoutthatguest’sexpresspermission．（）A.錯(cuò)B.對4【判斷題】(20分HighoccupancyindicateseffectiveFrontOfficedepartment.（）A.對B.錯(cuò)5【判斷題】(20分TransientsalesreferstoroomsandservicessoldprimarilythroughtheeffortsofFrontOfficestaff．（）A.對B.錯(cuò)第七章單元測試1【判斷題】(20分Roomattendantssometimesreferredtoas“housekeepers”．（）A.對B.錯(cuò)2【判斷題】(20分RoomstatusDNDmeansDoNotDisturb（）A.錯(cuò)B.對3【判斷題】(20分Housekeepingdepartmentisresponsibleforhotel’scleanliness.（）A.錯(cuò)B.對4【判斷題】(20分Housepersonisresponsibleforthecleaningofpublicspaces.（）A.對B.錯(cuò)5【判斷題】(20分Executivehousekeeperisresponsibleforthemanagementandoperationofthehousekeepingdepartment.（）A.對B.錯(cuò)第八章單元測試1【判斷題】(20分Therearesimilaritiesanddifferencesbetweenhotelandrestaurantfoodservice.（）A.對B.錯(cuò)2【判斷題】(20分F&BistheshortforFoodandBeverage.（）A.對B.錯(cuò)3【判斷題】(20分F&Bdepartmentstypicallygeneratelessrevenue,morecomplaints,andfewerprofitsthantherentalofahotel’sguestrooms