酒店英語(yǔ)培訓(xùn)材料

目錄

歡迎和問(wèn)候語(yǔ)：...................................................................1

Attheentrance在門口..........................................................12

DialogueA................................................................................................................13

DialogueB................................................................................................................13

DialogueC................................................................................................................14

RoomReservations預(yù)訂房間...................................................14

DialogueA................................................................................................................15

DialogueB................................................................................................................16

AttheReceptionDesk在接待處...................................................17

TheBellman應(yīng)接服務(wù)員.........................................................25

AttheInformationDesk問(wèn)訊處...................................................29

Housekeeping客房服務(wù)..........................................................36

LaundryService洗衣服務(wù)........................................................39

Settlingcomplaints處理投訴.....................................................42

Maintenance維修服務(wù)...........................................................45

AttheBarbers在理發(fā)店與美容廳.................................................48

Wake-upCallService喚醒服務(wù)...................................................52

CheckingOut結(jié)帳..............................................................55

歡迎和問(wèn)候語(yǔ)：

1、Goodmorning(afternoon,evening),sir(madam)

早上(下午、晚上)好，先生(夫人)。

2、Howdoyoudo?

您好！(初次見(jiàn)面)

Gladtomeetyou.

很高興見(jiàn)到您。

3^Howareyou?

您好嗎？

Fine,Thanks.Andyou?

很好,謝謝。您好嗎？

4、Welcometoourhotel(restaurant,shop).

歡迎到我們賓館（餐廳、商店）來(lái)。

5、Wishyouamostpleasantstayinourhotel.

愿您在我們賓館過(guò)得愉快。

6、Ihopeyouwillenjoyyourstaywithus.

希望您在我們賓館過(guò)得愉快。（客人剛?cè)氲陼r(shí)）

Ihopeyouareenjoyingyourstaywithus.

希望您在我們賓館過(guò)得愉快。（客人在飯店逗留期間）

Ihopeyouhaveenjoyedyourstaywithus.

希望您在我們賓館過(guò)得愉快。（客人離店時(shí)）

7、Haveagoodtime!

祝您過(guò)得愉快！

電話用語(yǔ)：

8、**hotel,frontdesk.CanIhelpyou?

**飯店，前廳。您找誰(shuí)？

9、Sorry,I'vedialedthewrongnumber.

對(duì)不起，我撥錯(cuò)號(hào)了。

10>MayIspeaktoyourgeneralmanager?

能和你們總經(jīng)理說(shuō)話嗎？

Speaking.

我就是。

11、Sorry,heisnotinatthemoment.

對(duì)不起，他現(xiàn)在不在。

Wouldyouliketoleaveamessage?

您要留口信嗎？

12、Pardon.

對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？

Ibegyourpardon.

對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？

祝賀語(yǔ)：

13、Congratulations!

祝賀您！

14、Happybirthday!

生日快樂(lè)！

15>Happynewyear!

新年快樂(lè)！

16、MerryChristmas!

圣誕快樂(lè)！

17、Haveaniceholiday!

假日快樂(lè)！

18、Wishyoueverysuccess!

祝您成功！

答謝和答應(yīng)語(yǔ)：

19、Thankyou(verymuch).

謝謝您(非常感謝)。

20、Thankyouforyouradvice(information,help)

感謝您的忠告(信息、幫助)。

21、It'sverykindofyou.

謝謝，您真客氣。

22、Youarewelcome.

不用謝。

23>Notatall.

不用謝。

Don'tmentionit.

不用謝。

24、It'smypleasure.

非常高興為您服務(wù)。

(Withpleasure.)

(Mypleasure.)

25>Iamatyourservice.

樂(lè)意為您效勞。

26、Thankyouforstayinginourhotel.

感謝您在我們酒店下榻。

27、I'msorry.

很抱歉。

28、Excuseme.

對(duì)不起。

29>I'msorry,It'smyfault.

很抱歉。那是我的過(guò)錯(cuò)。

30、Sorrytohavekeptyouwaiting.

對(duì)不起，讓您久等了。

31、Sorrytointerruptyou.

對(duì)不起，打擾您了。

32>I'msorryaboutthis.

對(duì)此表示抱歉。

33、Iapologizeforthis.

我為此道歉。

34>That'sallright.

沒(méi)關(guān)系。

35、Let'sforgetit.

算了吧。

征詢語(yǔ)：

36、Can(May)lhelpyou?

我能幫您什么嗎？

Yes,please.

好的。

37、WhatcanIdoforyou.

我能為您干點(diǎn)什么？

38>IsthereanythingIcandoforyou?

有什么能為您效勞的嗎？

39、Justamoment,please.

請(qǐng)稍等一下。

40>MayIuseyourphone?

我能借用您的電話嗎？

Certainly.

當(dāng)然可以。

Yes,ofcourse.

當(dāng)然可以。

指路用語(yǔ)：

41、Goupstairs/downstairs.

上樓/下樓。

42>It'sonthesecond(third)floor.

在二(三)樓。

43、Excuseme.

對(duì)不起。

Whereisthewashroom(restroom,elevator)?

請(qǐng)問(wèn)盥洗室(休息室、電梯)在哪兒？

Thisway,please.

請(qǐng)這邊走

Turnleft/right.

往左轉(zhuǎn)/右轉(zhuǎn)。

45、It'sinthelobbynearthemainentrance.

在大廳靠近大門。

46>It'sinthebasementattheendofthecorridor.

在地下室走廊盡頭。

提醒用語(yǔ)：

47、Mind(Watch)yourstep.

請(qǐng)走好。

48、Pleasebecareful.

請(qǐng)當(dāng)心。

49、Pleasedon'tleaveanythingbehind.

請(qǐng)別遺忘您的東西。

50、Don'tworry.

別擔(dān)心。

51>Takeiteasy.

放心好了。

52>Pleasedon'tsmokehere.

請(qǐng)不要在這邊抽煙。

告別語(yǔ)：

53、Goodbye.

再見(jiàn)。

54、Seeyoulate.

再見(jiàn)。

55>Goodnight.

晚安。

56、Seeyoutomorrow.

明天見(jiàn)。

57、Goodbyeandthankyouforcoming.

再見(jiàn)，謝謝您的光臨。

58、Goodbyeandhopetoseeyouagain.

再見(jiàn)，希望再見(jiàn)到您。

59>Haveanicetrip!

一路平安！

60、Wishyouapleasantjourney!Goodluck!

祝您旅途愉快！祝您好運(yùn)！

前廳：

1、Haveyouareservation?

您預(yù)定過(guò)了嗎？

2、MayIknowyournameandroomnumber?

您能告訴我您的名字與房間號(hào)嗎？

3、Hereisyourroomkey.

給您房間鑰匙。

4、Pleasepayatthecashier'sdeskoverthere.

請(qǐng)去那邊帳臺(tái)付款。

5、Aretheseyourbaggage?

這些是您的行李嗎？

MayItakethemforyou?

我來(lái)幫您拿好嗎？

客房部

6、Housekeeping.MayIcomein?

客房服務(wù)員，我可以進(jìn)來(lái)嗎？

7、Leaveyourlaundryinthelaundryinthelaundrybagbehindthebathroom

door.

請(qǐng)把要洗的東西放在浴室門后的洗衣袋中。

8、IhopeI'mnotdisturbingyou.

我希望沒(méi)有打擾您。

9、Onemoment.madam.I'llbringthemtoyourightaway.

等一會(huì)兒，夫人。我馬上送來(lái)。

10、I'llsendforanelectrician(doctor...)

我給您請(qǐng)電工(大夫……)。

餐飲部：

11、Sitdown,please.Hereisthemenu.

請(qǐng)坐，給您菜單，先生。

MayItakeyourorder,sir?

您要點(diǎn)菜嗎？

12>Whatwouldyouliketohave,coffeeortea?

您要喝咖啡還是茶？

13、Wouldyouliketohaveanywinewithyoudinner?

您用餐時(shí)要喝點(diǎn)酒嗎？

14、Servicehoursare:

（餐廳）供應(yīng)時(shí)間是：

7:00a.m.to9:00a.m.forbreakfast.

早餐7點(diǎn)到9點(diǎn)。

11:30a.m.to1:30p.m.forlunch.

午餐11點(diǎn)半到1點(diǎn)半。

6:30p.m.to8:30p.m.fordinner.

晚餐6點(diǎn)半到8點(diǎn)半。

15、Hereisthebill.Pleasesignit.

這是您的帳單，請(qǐng)簽字。

各種客房的說(shuō)法：

Whatkind/typeofroomdoyouIike/prefer?

請(qǐng)問(wèn)你要訂哪種房間？

Wehavesinglerooms,doubleroomsandsuitesanddeluxesuites

andPresidentialsuites.

我們旅館里有單人間、雙人間、套房、豪華套房及總統(tǒng)套房。

Iwanttoreserveasingleroomwithshower.

我想預(yù)訂一間有淋浴的單人房間。

CouldIbookadoubleroomwithbath?

我可以預(yù)訂一間有浴缸的雙人客房嗎？

I'dliketomakeareservationforasuitewithbothshowerandbath.

我想預(yù)訂一個(gè)既帶淋浴又帶浴缸的套房。

I'dlikearoomwithaview.

我想要一個(gè)風(fēng)景較好的房間。

I'dpreferaquietroom.

我想要一個(gè)安靜點(diǎn)的房間。

I'dlikearoomfacingthesea/themountains.

我喜歡朝向大海/群山的房間。

征求意見(jiàn)：

征求意見(jiàn)用語(yǔ)：

11、HowdoyoulikeChinesefood?

您喜歡中國(guó)菜嗎？

12、Whatdoyouthinkofourservice?

您對(duì)我們的服務(wù)有什么意見(jiàn)？

13>Thankyouforyourcomments(compliment,suggestions).

謝謝您給我們提的意見(jiàn)(贊揚(yáng)、建議)。

14、I'mafraidifsagainstthehotel'sregulations.

這是違反飯店規(guī)章制度的。

15>Inourhotelwedon'taccepttips.

我們飯店是不收小費(fèi)的。

It'sourpleasuretoserveourguestswell.

我們?yōu)槟転榭腿朔?wù)好而感到高興。

Thankyouallthesame.

然而，還是要謝謝您。

16>I'mafraidyouJIIhavetopayforthedamage.

您必須賠償。

17、Thankyoufortellingusaboutit.

謝謝您告訴我們

I'lllookintothematerrightaway.

我馬上去處理這件事情。

18、Iassureyouitwon'thappenagain.

我保證此類事情不會(huì)再發(fā)生。

19>Pleasedon'tworry,sir(madam)

先生(夫人)，請(qǐng)不必?fù)?dān)心。

I'llsendsomeoneuptoyourroomrightaway.

我馬上派人到你的房間去。

20、Ican'tguaranteeanything,butI'lltrymybest.

我不能保證，但我會(huì)盡力而為。

21、WhatcanIshowyou.

您要買什么？

22>Howdoyoulikethisfashion(color.size.design)?

您喜歡這種款式(顏色、尺寸、圖案)嗎？

23、Theextralargesizeofthiscolorisoutofstock.

這種顏色的特大號(hào)已經(jīng)賣完了。

Pleasetryusagaintomorrow.

請(qǐng)明天再來(lái)看看。

24>Theyarealtogether175(onehundredandseventy-five)yuan.

共計(jì)175元。

Youmaypayincashorwithcreditcard.

您可以付現(xiàn)金也可以用信用卡。

25>Youhavemadeagoodchoice,youhaveverygoodtaste.

您真會(huì)買東西。您眼力真好。

Attheentrance在門口

1.Welcometoourhotel.

歡迎光臨。

2.Soyouhavegotaltogetherfourpiecesofbaggage?

您一共帶了4件行李，是不是？

3.Letmehaveacheckagain.

讓我再看一下。

4.TheReceptionDeskisstraightahead.

接待處就在前面。

5.Afteryou,please.你先請(qǐng)。

6.Excuseme,wherecanIbuysomecigarettes?

勞駕。我到哪兒可買到香煙？

7.Thereisashoponthegroundfloor.

一樓有個(gè)商店。

8.ItsellsbothChineseandforeigncigarettes.

在那兒可買到中國(guó)香煙和外國(guó)香煙。

9.CanIalsogetsomesouvenirsthere?

也可以買到紀(jì)念品嗎？

10.Thereisacountersellingallkindsofsouvenirs.

有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。

11.Excuseme,whereistherestaurant?

勞駕，請(qǐng)問(wèn)飯廳在哪兒?

12.WehaveChineserestaurantandawestern—stylerestaurant.Whichone

doyouprefer?

我們有中餐廳和西餐廳，你愿意去哪個(gè)？

13.I'dliketotrysomeChinesefoodtoday.

今天我想嘗嘗中國(guó)菜。

DialogueA

(AcarpullsupinfrontofHuatianHotelandadoorman(A)goesforwardto

meettheguestsBandC,openingthedoorofthecarforthem.)

A：Goodevening,sirandmadam.Welcometoourhotel.

MrBell(B)：Thanks.Goodevening.

A：(Openingthetrunk,takingoutthebaggageandlookingatthenameon

thebaggagetags)

I'mthedoorman,sir.Soyouhavegotaltogetherfourpiecesofbaggage?

B：Er.Maybefive,Margaret(C)?

A：Five?Oh,sorry.Letmehaveacheckagain.

C：Oh,no,Henry.Alwayspoormemory!We'vegotonlyfour.

B：Isee.(Tothedoorman)Sorry,boy.You'reright.Fourpieces.

A：Nevermind,sir.TheReceptionDeskisstraightahead.Afteryou,please.

B：Yes,thankyou.

DialogueB

A：Excuseme.WherecanIbuysomecigarettes?

B：Thereisashoponthegroundfloor.ItsellsbothChineseandforeign

cigarettes.

A：CanIalsogetsomesouvenirsthere?

B：Yes,sir.Thereisacountersellingallkindsofsouvenirs.

A：Bytheway,whereisthemen'sroom?

B：Thereisoneattheendofthecorridor.

A：Thankyou.

B：Youarewelcome.

DialogueC

A：Excuseme,whereistherestaurant?

B：WehaveChineserestaurantandawestern-stylerestaurant.Whichonedo

youprefer?

A：I'dliketotrysomeChinesefoodtoday.

B：TheChineserestaurantisonthesecondfloor.

A：Whatarethehoursattherestaurant?

B：Breakfast6：30to9：00a.m.；Lunch11:30a.m.to2:00p.m.；

Dinner5：30to9：00p.m..

A：Thankyou.

B：You'rewelcome.

WordsandExpressions

cigaretten.香煙、紙煙

souvenirn.紀(jì)念品，紀(jì)念物

corridorn.走廊

RoomReservations預(yù)訂房間

1.I'dliketobookadoubleroomforTuesdaynextweek.

下周二我想訂一個(gè)雙人房間。

2.What'sthepricedifference?

兩種房間的價(jià)格有什么不同？

3.Adoubleroomwithafrontviewis140dollarspernight,onewitharearview

is115dollarspernight.

一間雙人房朝陽(yáng)面的每晚140美元，背陰面的每晚115美元。

4.IthinkI'lltaketheonewithafrontviewthen.

我想我還是要陽(yáng)面的吧。

5.Howlongwillyoubestaying?

您打算住多久？

6.We'llbeleavingSundaymorning.

我們將在星期天上午離開(kāi)。

7.AndwelookforwardtoseeingyounextTuesday.

我們盼望下周二見(jiàn)到您。

8.I'dliketobookasingleroomwithbathfromtheafter-noonofOctober4to

themorningofOctober10.

我想訂一個(gè)帶洗澡間的單人房間，10月4日下午到10月10日上午用。

9.Wedohaveasingleroomavailableforthoseelates.

我們確實(shí)有一個(gè)單間，在這段時(shí)間可以用。

10.Whatistherate,please?

請(qǐng)問(wèn)房費(fèi)多少？

11.Thecurrentrateis$50pernight.

現(xiàn)行房費(fèi)是50美元一天。

12.Whatservicescomewiththat?

這個(gè)價(jià)格包括哪些服務(wù)項(xiàng)目呢？

13.Thatsoundsnotbadatall.I'lltakeit.

聽(tīng)起來(lái)還不錯(cuò)。這個(gè)房間我要了。

14.Bytheway,I'dlikeaquietroomawayfromthestreetiftheispossible.

順便說(shuō)一下，如有可能我想要一個(gè)不臨街的安靜房間。

DialoaueA

A：RoomReservations.Goodafternoon.

B：I'dliketobookadoubleroomforTuesdaynextweek.

A：That'sfine,sir.AdoubleroomforTuesday,September12th,witha

frontvieworrearview?

B：What'sthepricedifference?

A：Adoubleroomwithafrontviewis140dollarspernight,onewitharear

viewis115dollarspernight.

B：IthinkI'lltaketheonewithafrontviewthen.

A：Howlongwillyoubestaying?

B：We'llbeleavingSundaymorning.

A：Thatwillbefivenights,sir.Thankyouverymuch,andwelookforward

toseeingyounextTuesday.

B：Good.That'sallsettledthen.Good-bye.

A：Good-bye.

DialociueB

A：AdvanceReservations.CanIhelpyou?

B：Yes,I'dliketobookasingleroomwithabathfromtheafternoonofOctober

4tothemorningofOctober10.

A：Yes,wedohaveasingleroomavailableforthoseelates.

B：Whatistherate,please?

A：Thecurrentrateis$50pernight.

B：Whatservicescomewiththat?

A：For$50you'llhavearadio,acolortelevision,atelephoneandamajor

internationalnewspaperdeliveredtoyourroomeveryday.

B：Thatsoundsnotbadatall.I'lltakeit.

A：Verygood.Couldyoutellmeyourname,sir,please?

B：Yes,itisMoore.

A：Howdoyouspellit,please?

B：It'sM-O-O-R-E.

A：M-O-O-R-E.Andwhatisyouraddress,please?

B：Itis3600MontagueBoulevard,Hattiesburg,Mississiippi39401U.S.A..

A：Excuseme,sir,butcouldyouspeakalittlemoreslowly,please?

B：Sure,noproblem.It's3600MontagueBoulevard,Hattiesburg,Mississippi

39401U.S.A..Haveyougotit?

A：Yes,soitis3600MontagueBoulevard,Hattiesburg,Mississippi39401

U.S.A..

B：That'sright.

A：Whataboutyourtelephonenumber?

B：(601)264-9716.Bytheway,I'dlikeaquietroomawayfromthestreet

ifthatispossible.

A：Aquietroomawayfromthestreetispreferred.O.K..We'llmailyoua

reservationcardconfirmingyourbookingassoonaspossible.Welookforward

toyourvisit.

B：Thankyouandgood-bye.

A：Good-bye.

WordsandExpressions

settlev.解決

availablea.可得到的，有用的

confirmvt.使堅(jiān)定，認(rèn)可

AttheReceptionDesk在接待處

28.Iwantadoubleroomwithabath.

我要一間有浴室的雙人房。

29.Howmuchadaydoyoucharge?

每天收費(fèi)多少？

30.Itishundredyuanadayincludingheatingfee,butexcludingservice

charge.

一百元一天，包括供暖費(fèi)但不包括服務(wù)費(fèi)。

31.It'squitereasonable.

收費(fèi)十分合理。

32.Howlongdoyouintendtostayinthishotel?

您準(zhǔn)備住多久？

33.Haveyougotthroughwiththecheck—inprocedure?

你是否己經(jīng)辦妥住宿登記手續(xù)？

34.CanIbookasingleroomformyfriendbeforehandashewillarrivein

Shanghaitomorrowmorning?

我能為我的朋友預(yù)訂一間單人房嗎？他將于明天早上到達(dá)上海。

35.Wouldyoumindfillinginthisformandpayahundredyuaninadvancefor

him.

請(qǐng)?zhí)詈貌㈩A(yù)付一百元錢。

36.Thisisareceiptforpayinginadvance.Pleasekeepit.

這是預(yù)付款收據(jù)，請(qǐng)收好。

37.Haveyouanyvacant(spare)roominthehotel?

旅館里有空余房間嗎？

38.Sorry,wehavenovacant(spare)roomforyou.ButIcanrecommend

youtotheOrientHotelwhereyoumaygetaspareroom.

對(duì)不起，我們已經(jīng)客滿了。但是我可以介紹您去東方飯店，那里有空余的房間。

39.Goodafternoon,myroomnumberis321.Anymailforme?

下午好！我的房號(hào)是321。有我的信嗎？

40.Yes.Youhavetwolettersandonetelegram,alsoamessagewasleftby

aladybeforeonehour.

有的。您有兩封信和一封電報(bào)，一小時(shí)前有一位小姐來(lái)電話留言給您。

41.I'llmailalettertoU.S.A.byairmail.

我要寄一封航空信到美國(guó)。

42.HowmuchdoIhavetopayforyou?

我要付多少錢？

43.AlettergenerallymailstoAmerica-Europe—Africabyairmail.First20

gramsis20yuan.

通常一封寄到美國(guó)、歐洲、非洲的航空信，20克收費(fèi)20元。

DialoqueA

(A：ReceptionistB：Guest)

B：Iwantadoubleroomwithabath.Howmuchaadaydoyoucharge?

A：Itisahundredyuanadayincludingheatingfeebutexcludingservice

charge.

B：It'squitereasonable.

A：Howlongdoyouintendtostayinthishotel?

B：Ishallleaveinafortnight(halfamonth).

A：Haveyougotthroughwiththecheck—inprocedure?

B：Oh,yes,I'mgoingtofillintheformofregistrationrightnow.CanIbooka

singleroomformyfriendbeforehandashewillarriveinShanghaitomorrow

morning?

A：Sure.Hereistheformforreservations.Wouldyoumindfillinginthisform

andpayhundredyuaninadvanceforhim.

B：Allright.Thisisonehundredyuantopayformyreservation.

A：Thankyou.Thisisareceiptforpayinginadvance.Pleasekeepit.

DialoqueB

B：Haveyouanyvacant(spare)roominthehotel?

A：Sorry,wehavenovacant(spare)roomforyou.ButIcanrecommend

youtotheOrientHotelwhereyoumaygetaspareroom.

B：Thatsoundsverygood!CanIbooktheplaneticket(trainticket,shipticket)

here?

A：PleasegototheCAACofficetobookyourplaneticket.Ifyouwanttobook

yourtrainticketorshipticket,you'dbettergototheShanghaiInternational

TravelService.

B：Couldyoutellmehowmanykindsofroomsdoyouhave?

A：Therearesinglerooms,doublerooms,suitesanddeluxesuitesinour

hotel.Everyroomisequippedwithabathandatelephone.

B：Oh,Isee.Thanks.

A：Youarewelcome.

DialoqueC

(A：GuestB：Receptionist)

A：Goodafternoon,myroomnumberis321.Anymailforme?

B：Yes.Youhavetwolettersandonetelegram,alsoamessagewasleftby

aladybeforeonehour.

A：Letmeseewhocalled...?Ihavetomakeaphonecall.Willyougetmethe

party?Hereisthenumber.

B：OK.Waitformoment....Hereisyourparty.

A：Thankyou.I'llmailalettertoU.S.A.byairmail.HowmuchdoIhave

topayforyou?

B：AlettergenerallymalltoAmerica-Europe-Africabyairmail.First20grams

is20yuan.Eachadditional20gramsis15yuan.

A：Oh,Isee.Thankyouverymuch.

WordsandExpressions

heatingfee供暖費(fèi)

excludevt.把...排除在外

reasonablea.（價(jià)錢）公道的，不貴的

fortnightn.十四日，兩星期

proceduren.過(guò)程，步驟，程序

check-inprocedure住宿登記手續(xù)

registrationn.登記，注冊(cè)

deluxesuites豪華套房

44.Yes,wedohaveareservationforyou.

對(duì)了，我們這兒是有您預(yù)訂的房間。

45.WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou?

請(qǐng)您把這份表填好，我同時(shí)就給您開(kāi)出入證，好嗎？

46.WhatshouldIfillinunderROOMNUMBER?

“房間號(hào)碼”這一欄我該怎么填呢？

47.I'llputintheroomnumberforyoulateron.

過(guò)會(huì)兒我來(lái)給您填上房間號(hào)碼。

48.Youforgottoputinthedateofyourdeparture.

您忘了填寫離店日期了。

49.Andhereisyourkey,Mr.Bradley.Yourroomnumberis1420.

給您房間的鑰匙，布拉德利先生。您的房間號(hào)碼是1420。

50.Itisonthe14thfloorandthedailyrateis$90.

房間在14層，每天的房費(fèi)是90美元。

51.Pleasemakesurethatyouhaveitwithyouallthetime.

請(qǐng)務(wù)必隨時(shí)帶著它。

52.MybusinessnegotiationhasprogressedmuchmoreslowlythanIhad

expected.

我的業(yè)務(wù)談判進(jìn)行得比我原先預(yù)料的慢了許多。

53.Iwonderifitispossibleformetoextendmystayatthishotelfortwodays.

我想知道是否可以讓我在這兒多呆兩天。

54.I'lltakealookatthehotel'sbookingsituation.

我來(lái)查看一下本店房間的預(yù)訂情況。

55.I'mgladthatwe'llbeabletoacceptyourextensionre—quest.

很高興我們有辦法接受您延長(zhǎng)住宿的要求。

56.ButI'mafraidthatitwillbenecessaryforustoaskyoutochangerooms

forthelasttwonights.

不過(guò)，恐怕最后兩天我們得請(qǐng)您搬到別的房間去。

57.Wehavealreadyletyourroomtoanothergentleman.

我們己經(jīng)把您住的房間租給了另外一位先生。

58.That'snoproblematall.

沒(méi)問(wèn)題。

DialoaueA

A：Goodmorning,sir.CanIhelpyou?

B：Goodmorning!Ihaveareservationforasingleroomwithabathhere.

A：MayIhaveyourname,sir,please?

B：Bradley,JohnBradley.

A：Justamoment,sir,whileIlookthroughourlist.Yes,wedohavea

reservationforyou,Mr.Bradley.WouldyoupleasefilloutthisformwhileI

prepareyourkeycardforyou?

B：Yes.CanIborrowyourpenforaminute,please?

A：Sure.Hereyouare.

B：WhatshouldIfillinunderROOMNUMBER?

A：Youcanjustskipthat.I'llputintheroomnumberforyoulateron.

B：(Afterhehascompletedtheform)Hereyouare.IthinkI'vefilledin

everythingcorrectly.

A：Letme,address,nationality,forwardingaddress,passport

number,placeofissue,signatureanddateofdeparture.Oh,here,sir.Your

forgottoputinthedateofyourdeparture.Hereletmefillitinforyou.Youare

leavingon...?

B：Ocrober24.

A：Noweverything'sinorder.Andhereisyourkey,Mr.Bradley.Yourroom

numberis1420.Itisonthe14thfloorandthedailyrateis$90.Hereisyour

keycardwithalltheinformationonyourbooking,thehotelservicesandthe

hotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouall

thetime.Youneedtoshowitwhenyousignforyourmealsanddrinksinthe

restaurantsandthebars.Youalsoneedtoshowitwhenyoucollectyourkey

fromtheInformationDesk.

B：OK.I'lltakegoodcareofit.

A：Andnowifyouareready,Mr.Bradley,I'llcallthebell-boyandhe'lltake

youtoyourroom.

B：Yes,I'mready.Thankyou.

A：Ihopeyouenjoyyourstaywithus.

B：I'lltry.

DialogueB

A：Goodmorning!CanIhelpyou?

B：Goodmorning!I'mMr.Douglassinroom1208.Mybusinessnegotiation

hasprogressedmuchmoreslowlythanIhadexpected.Thismakesit

necessaryformetostayonhereforanotherday.Iwonderifitispossiblefor

metoextendmystayatthishotelfortwodays.

A：I'lltakealookatthehotel'sbookingsituation.Yes,sir,I'mgladthatwe'll

beabletoacceptyourextensionre—quest.ButI'mafraidthatitwillbe

necessaryforustoaskyoutochangeroomsforthelasttwonights.Yousee,

wehavealreadyletyourroomtoanothergentle-man.Isthatacceptableto

you?

B：Yes,that'snoproblematall.

A：Letmesee...room1111Willbevacant.Howaboutrooml111?

B：Thatisfine.

A：Whenwouldyouliketomovetomorrow?

B：Idon'tknow.

A：Thenewoccupantwillbecheckinginalittleaftertwelve.

B：ThatmeansIhavetomoveoutbefore12.Letmesee.I'llbeleavingfor

thenegotiationat9：30tomorrowmorningandIwillnotbereturningtothe

hoteluntilsometimeintheafternoon.SoI'mgoingtohavetodoitbeforeIgo

tothenegotiation.Well,IthinkIwillmoveat9o'clock.

A：Good.Iwillsendabellboytoyourroomandhelpyouwithyourluggageat

9o'clock.Andpleaseremembertobringyourkeycardtothereceptiondesk

whenyoupassittomorrowsothatIcanchangetheroomnumberonit.

B：Iwill.Thankyouverymuch.

A：Goodbye.

WordsandExpressions

nationalityn.國(guó)籍

forwardv..發(fā)送，寄發(fā)

forwardingaddress轉(zhuǎn)投地址

passportn.護(hù)照

placeofissue發(fā)照地點(diǎn)

signaturen.簽名

departuren.離開(kāi)

regulationn.規(guī)章，規(guī)定，條例

negotiationn.談判；磋商

extensionn.延長(zhǎng)日期

TheBellman應(yīng)接服務(wù)員

59.Isthiseverything,sir?

這是全部東西嗎，先生？

60.Here'sthelightswitch.

這是電燈開(kāi)關(guān)。

61.Here'stheclosetandthere'sthebathroom.

這兒是壁柜。這兒是洗澡間。

62.Willtherebeanythingelse,sir?

還有什么事嗎，先生？

63.Well,ifyouneedanythingelse,pleasecallroomservice.

噢，如果你有什么事，請(qǐng)叫房間服務(wù)。

64.Letmehelpyouwithyourluggage.

我來(lái)幫您拿行李。

65.It'sverykindofyoutodoso.

你這樣做使我很感激。

66.What'syourroomnumber,please?

請(qǐng)問(wèn)您的房間號(hào)碼？

67.Andbytheway,couldIhavealookatyourroomcard?

順便問(wèn)一句，我可以看一下您的房卡嗎？

68.Howdoyoulikethisroom?

您覺(jué)得這個(gè)房間怎么樣？

69.It'salsoquitespacious.

房間也很寬敞。

70.DoyoumindifIputyourluggagebythewardrobe?

我把您的行李擱在衣柜旁邊好嗎？

71.Bytheway,couldyoutellmeaboutyourhotelservice?

順便問(wèn)問(wèn)，你能不能給我講一下賓館服務(wù)的情況？

DialoaueA

Bellboy：Isthiseverything,sir?

Visitor：Yes,that'severything.

Bellboy：Followme,please.

Visitor：Thanks.

Visitor：Oh,canyouchangeatwenty?

F.C.：Yes,sir.

Visitor：Threefivesandfiveones,please.

F.C.：Yes,sir.

Bellboy：Hereweare,sir.

Here'sthelightswitch.

Visitor：Fine.

Bellboy：Here'stheclosetandthere'sthebathroom.

Visitor：Great!Iwanttowashup.

Bellboy：Willtherebeanythingelse,sir?

Visitor：No,thanks.IthinkI'mOK.

Bellboy：Well,ifyouneedanythingelse,pleasecallroomservice.

Visitor：Thankyou.Hereyouare.

DialoqueB

(A：BellmanB：MrandMrsSmith)

A：Goodafternoon,sirandmadam.I'mthebellmanhere.

B：Goodafternoon.

A：Verynicetoseeyouhere.Letmehelpyouwithyourluggage.

B：It'sverykindofyoutodoso.

A：What'syourroomnumber,please?Andbytheway,couldIhavealook

atyourroomcard?

B：Oh,yes.Thismorningmysecretarymadeareservationandfilledinthe

registrationformforme.Hetoldmethatmyroomnumberwas302.

A：Isee.Nowpleasefollowme.

(Afterenteringtheroom)

A：Sirandmadam,howdoyoulikethisroom?It'sjustfacingtheShanghai

gymnasium.It'salsoquitespacious.

B：It'sverycozy.Ilikeitverymuch.

A：DoyoumindifIputyourluggagebythewardrobe?

B：It'sOK.Thankyouverymuch.

A：Sirandmadam,ifyouneedsomething,justcallmeoverthephoneor

pressthebuttonoverthere.

DialogueC

(Whenmebellmanisleavingtheroom,Mr.Brownaskshimtointroduce

somethingabouttheirservice.)

A：Bytheway,couldyoutellmeaboutyourhotelservice?

B：Certainlysir.Ourhotelisamoderngardenhotelofthreestargrade

consistingofagroupofthree—storiedoctagonalbuildings.Thehotel

possesses199international-standarddoublerooms,4suitesand2deluxe

suites.Allofthemarewell—furnished.

A：Howaboutotherservices?

B：AvailableatthehotelisavarietyofChinese,JapaneseandWesternfood

restaurants,inadditiontoacompletesetofservicefacilitiesincluding

ballroom,physicalfitnesscenter,squash,billiardroom,beautysalon,

sauna,swimmingpool,bar,shoppingarcadeandtaxiservice,etc.

A：Itsoundsgreat.I'dliketohaveabrochureofyourhotel.WherecouldIget

one?

B：YoucangetitfromtheReceptionDesk.Ifyoudon'tmind,I'llcomeup

againandofferyouone.

A：Good.That'sverykindofyou.Bytheway,whataboutthedailyservicehour

ofthedining-room?

B：From7：00a.m.till10：00p.m.,nearlyservingalldaylong.

A：Whenwillthebarandcafeopen?

B：From3I00p.m.tillmidnight.Andthen,youmightkeepyourvaluables

atthehotel'svault.

A：Yougiveverygoodserviceinyourhotel.Thankyoualot.

WordsandExpressions

F.C.=frontdeskclerk前臺(tái)職員

ShanghaiOlympicHotel上海奧林匹克飯店

gymnasiumn.體育館

spaciousa.寬敞的

cozya.舒適的

wardroben.衣櫥，衣柜

consist（of）v.由...組成；包含

storieda.有……樓層的

octagonala.八角形的

furnishvt.裝備；布置（房間）

well-furnished（房間）布置得好

availablea.可得到的

varietyn.種類；多樣化

inadditionto另有，還有

facilityn.設(shè)備

physicalfitness健身房

squashcourts(squash=tennis)網(wǎng)球場(chǎng)

billiardn.彈子

beautysalon美容室

saunan.桑拿浴室

arcaden.商場(chǎng)

brochure/n.小冊(cè)子

valuablesn.貴重物品

vaultn.保管庫(kù)(貴重物品儲(chǔ)藏處)

AttheInformationDesk問(wèn)訊處

72.Isthereanyplaceinthehotelwherewecanamuseour—selves?

旅館里有娛樂(lè)場(chǎng)所嗎？

73.Ifyouwanttotakeawalk,youcangotothegarden.

如果您想散步，可以去花園。

74.Thereisarecreationcentreonthegroundfloor.

在一樓有個(gè)娛樂(lè)中心。

75.Youcanplaybilliards,tabletennis,bridge,andgobowl—ing.

您可以去打打臺(tái)球、乒乓球、橋牌和保齡球。

76.Isthereaplacewherewecanlistentosomemusic?

有聽(tīng)音樂(lè)的地方嗎？

77.Thereisamusicteahousewhereyoucanenjoybothclassicalmusicsuch

asBeethoven,Mozart,Liszt,andmodernmusic,whilehavingsomeChinese

teaorothersoftdrinks.

有個(gè)音樂(lè)茶座，您可以一邊欣賞古典音樂(lè)，如貝多芬、莫扎特、李斯特的樂(lè)曲和

現(xiàn)代音樂(lè)，一邊品嘗中國(guó)茶和軟飲料。

78.Wouldyoupleasetellmethedailyservicehoursofthediningroom?

請(qǐng)告訴我餐廳每天的服務(wù)時(shí)間，好嗎？

79.From7：00a.m.till10：00p.m.nearlyservingalldaylong.

從早上七時(shí)一直到晚上十時(shí)，幾乎全天供應(yīng)。

80.Whenwillthebarandcafeopen?

酒吧和咖啡館什么時(shí)間開(kāi)放？

81.From3：00p.m.tillmidnight.

從下午三點(diǎn)到晚上十二點(diǎn)。

82.Doestheguesthouseofferanyotherservice?

賓館里還有哪些服務(wù)項(xiàng)目？

83.Wehaveabarbershop,alaundry,astore,postandtelegramservices,

anewspaperstand,abilliard,tabletennis,videogamesandsoon.

我們有理發(fā)室、洗衣房、小賣部、郵電服務(wù)、報(bào)刊供應(yīng)柜、彈子房、乒乓球和電

子游戲。

84.It'sjollygood!

這太好了！

85.AndwherecanIhavemylaundrydone?

臟衣服送到哪里去洗？

DialogueA

A：Isthereanyplaceinthehotelwherewecanamuseour—selves?

B：Ifyou