《軌道交通服務英語（視聽說智媒體版）》 課件 Unit 2 Inquiry

軌道交通服務英語（視聽說智媒體版）Unit2InquiryUnit2Inquiry

UnitObjectives:Inthisunit,youwilllearnto:LearnthewordsandexpressionsonInquiryandthetermsofequipment.2.FamiliarwiththeinformationofChinesetrainticketandtypesofseatsonthetrain.CareerSkillDescriptionUnit2InquiryPartI

WarmingupTask1MatchthewordswiththepicturesA.

Guangzhoumetro

mapoftheroutes

B.signpostformetrostation

C.self-servicevendingandrechargingmachine

D.customerservicecenter

E.automaticanalyzer

F.automaticgatemachine

(1)___C___(2)___B___(3)___E___

(4)___F___(5)___D___(6)___A___Unit2InquiryTask2PairworkPartI

Warmingup1.What’sthemaximumheightforchildrenwhotravelfreeonthesubway?2.What’stheadvantageofticketvendingmachine?

Unit2InquiryPartII

ReadingMaterialsberth

/b??θ/

n.(船、列車等的）臥鋪；（船舶的）停泊位；（輪船上的）住處；安全距離upperberth上層鋪位；berthticket臥鋪票ensure/?n'???;-'???;en-/vt.

保證，確保；使安全departure/d?'pɑ?t??/n.離開；出發(fā)；違背departurefrom離開；違反，違背pointofdeparture出發(fā)地departuretime出發(fā)時間NewWordsandPhrasesdepart/d?'pɑ?t/vi.離開；出發(fā)，起程；違反；去世adj.逝世的departfrom從……出發(fā)departfor開往…；去往…；動身去…arrival/?'ra?v(?)l/n.到達onarrival到達時destination/,dest?'ne??(?)n/目的地;目標;終點carriage/'k?r?d?/n.運輸；運費；客車廂Unit2InquiryPartII

ReadingMaterialsunique/ju?'ni?k/adj.獨特的，稀罕的；[數(shù)]唯一的，獨一無二的n.獨一無二的人或物expired/iks'pai?d/adj.過期的；失效的info

/'?nf??/

：informationn.信息；情報serial/'s??r??l/adj.連續(xù)的；分期償還的n.電視連續(xù)劇；[圖情]期刊；連載小說2Dbarcode：2D條形碼NewWordsandPhrasesQRcode：QuickResponseCode二維碼

manually

/'m?nj??li/

adv.手動地；人工地manuallyoperated人工操作的；手操作的fellow/'fel??/n.家伙；朋友；同事；會員adj.同伴的，同事的；同道的onboard/?n'b?:d/adv.在船上；在飛機上；在板上adj.隨車攜帶的Unit2InquiryPartII

ReadingMaterials

TextA:HowtoReadChineseTrainTicket

FortravelerswhocarryChinesetrainticketduringChinatour,askilltoreadChinatrainticketwillhelpyoutofindyourseat/berthonthetrainmoreeasily.Iwouldliketoguideyoutoreadaboutit.

(Figure1TrainTicket)Unit2InquiryPartII

ReadingMaterialsTextA?FromStation（DepartureStation）:

thedeparturetrainstation,ensureyouhavegottherightstationinsomecitieswhichhavemorethanonetrainstation.

?ArrivalStation（Destinationstation）:

ensureyouarrivetherightstationoraskthestafftogettherightinformation.

?TrainNo.Youcangetdetailedinformationabouttrainnumberin

TypesofChinaTrain

?DepartureTime:

includingdeparturedateanddeparturetime.

?Carriagenumberandseat/berthnumber:

itistheuniqueoneineachtrain,ifyouhavefindsomeothersitonyourseat/berth,youcanchecktheticketwithhim/herbythisnumber.

?TicketPrice:

thepriceofthisticket.Sometimesanextraservicefeewillbechargedifyounotbuytheticketfromtherailwaystationwindowbyyourself.

?SeatClass:

differentseat/berthclasseswillbeindifferentprice.Unit2InquiryPartII

ReadingMaterialsTextA?PersonalInfo:

includingnameandIDcard/passportnumber.

?21Digitals:

intherailwaysystemtoensurethisticketistheuniqueone.Thisisalsoserialnumberofselling.

?2DBarCode（QRcode）:

alsoafunctiontoensurethisticketistheuniqueone.Validity:Itcanonlybeusedforthetrainyouintendtotake(whichmeansifyoumissedthetrain,theticketisexpired).Pleasepayattentiontothecolorofyourticket.Ifyourticketisblue,youcanputitintothecheck-inmachinetohaveitauto-checked,whichisfaster.Ifyourticketisred,staffmembersneedtocheckitmanually.Unit2InquiryPartII

ReadingMaterialsTextA

HowtoTakeChinaTrains1.Passportandticketcheck,andsecuritycheckattheentrance;2.Gototherightwaitingroomandwaitforboarding;3.Boardingcheck;4.Followfellowpassengerstoyourplatform;5.Findyourcarriageandgetonboard;6.Findyourseat/sleeperandstoreyourluggage;SeeLuggageSpace7.Enjoythetrip;8.Uponarrival,followthesignstotheexit.Unit2InquiryPartII

ReadingMaterialsTextAUnit2InquiryPartII

ReadingMaterialsclient/'kla??nt/n.顧客；客戶overnight/??v?'na?t/adj.晚上的；通宵的；前夜的adv.通宵；昨晚digital/'d?d??t(?)l/adj.數(shù)字的；手指的n.數(shù)字；鍵deluxe/d??l?ks/adj.高級的；豪華的，奢華的adv.豪華NewWordsandPhrasesbunk/b??k/n.鋪位；床鋪；vi.睡在鋪上；逃跑vt.

為…提供鋪位；bunkbed雙層床;上下鋪;上下床;sleepingbunk:臥鋪lowerbunk下鋪compartments車廂內(nèi)隔間；decent/'di:s(?)nt/adj.正派的；得體的；相當好的Unit2InquiryPartII

ReadingMaterialsdivideinto分成；non-stoptrain：直達列車ElectricMultipleUnits(EMU)電力動車組class:等級，級別NewWordsandPhrasesbedding/'bed??/n.床上用品；寢具；vary/‘ve?r?/vi.變化；變異；違反vt.

改變；使多樣化(varywith隨…而變化varyfrom與......不同varyin在……方面變化)various/'ve?r??s/adj.各種各樣的Unit2InquiryPartII

ReadingMaterialsTextB

TextB:WhatTypeofTrainstoBerecommendedtoOurClients

First-classSeatAvailableon:G,CandDtrains

Send-classSeatAvailableon:G,CandDtrainsBusiness-classSeatsleepersAvailableon:GandDtrainsUnit2InquiryPartII

ReadingMaterialsTextB

SoftsleepersAvailableon:overnightDhigh-speedtrains

HardSeatAvailableon:Z,T,Kandfour-digitalnumberstrains

DeluxeSoftSleeperAvailableon:

someZandTtrainsUnit2InquiryPartII

ReadingMaterialsTextB

DeluxeSoftSleeperAvailableon:

someZandTtrainsHardSleeperAvailableon:

mostZ-seriesexpresstrainsSoftSleeperAvailableon:

onmostZ-seriesexpresstrainsUnit2InquiryPartII

ReadingMaterialsTextB

TrainisoneofthemosteconomicalwayfortravelinginChina.ItwillbringyouaquitedifferentexperienceinyourChinatour.Sometimes,werecommendsometraintriptoourclientstoreducetheirtourcostandadddifferenttravelexperience.WhattypeoftrainsdowehaveinChina?

Accordingtothespeedoftrains,theyaredividedinto

variousclasses.Thetrainnumberisalwaysthecombinationoflettersandnumbers.Youwillfindthemlikethis,K529,T82,Z19C33,D7856,G2284.Theletterinfrontofthenumbersreferstothetypesofthetrains.Kreferstoordinaryfasttrain.Treferstofairlyfasttrain.Zmeansthenon-stoptrain;DreferstoElectricMultipleUnits(EMU)Train;Creferstohighspeedtrainbetweencities;Gmeanshighspeedtrain.G-trainisthefastestandbesttraininChina.

Unit2InquiryPartII

ReadingMaterialsTextB

WhatkindofseatsforthetrainsinChina?

Besidesthetypeoftrains,theticketsarealsoin

differenttypes.Dependingonthecomfortablelevel,thetrainticketsaregenerallydividedinto7classes:hardseat,softseat,hardsleeper,softsleeper,deluxesoftsleeper,second-classseat,first-classseat,businessclassseat.

hardseat,softseat,hardsleeperandsoftsleeperaswellasdeluxesoftsleeperareonlyforK-train,T-trainandZ-train.C-train,D-trainandG-trainhaveonlysecondclassseat,firstclassseatandbusinessclassseat.Thereisn’tanysleepingbunkonthesefasttrains.

Unit2InquiryPartII

ReadingMaterialsTextB

Howdoeswerecommendtrainstoourclients?

WeoftenrecommendAsoftsleeperovernightinalong-distancetravel.Eachsoftsleepercompartmentisenclosedwithfourbunks.Twobunksareoneachside..Thebunksinsoftsleepercompartmentsarewiderandmorecomfortablethanhardsleepers,withdecentbedding.Softsleepercompartmentsmayvarybetweentrains.Youmayhavebothover-headstorageandunder-bedstorage,orjustunder-bedstorage.Forshortdistancetraintravelwithin5hours,GandDhigh-speedtrainsarerecommended.GtrainsarethefastesttrainsinChina,withaspeedof250km/hto400km/h,andtheirpricesarethehighest.Unit2InquiryPartIII

SituationalDialogueshigh-speedrail高速鐵路China

Railway

Normal-SpeedTrain(CRN):中國鐵路常速列車ordinarypassengertrains:普通旅客列車scheduleBE/??edju:l/AE/?sked??l/vt.

安排，計劃；編制目錄；將……列入計劃表；n.時間表；計劃表；一覽表singlejourney單程;one-wayticket單程票NewWordsandPhrasesreturnjourney：返程；往返round-tripticket往返票fullfare全票automaticanalyzer自動查詢機sensingarea感應區(qū)Alipay支付寶

Unit2InquiryPartIII

SituationalDialoguesWeChat

微信payment付款方式paymentcode付款碼automaticgatemachine自動檢票機fan-shapedgates扇門閘機turnstilegates轉桿閘機

NewWordsandPhrasesmagnetic/m?g'net?k/adj.有磁性的；地磁的；有吸引力的turnstile

/'t??nsta?l/n.（每次容許一人進入的）旋轉柵門confirmationbutton確認鍵verity/'ver?t?/n.真實；真理；事實；真實性transferstation換乘站Unit2Inquiry（Attheinformationoffice,apassengerisaskingforinformation.)Passenger：Excuseme!Couldyoudomeafavor?Clerk：Ofcourse,whatcanIdoforyou?Passenger：WhichtrainisboundforShanghai,please?Clerk：YoucantakeChina

Railway

normal-speedtrainsforShanghai.SuchasZ100,T130andK528.However,high-speedrailisfasterthantheregularrail.YoualsocanchooseoneofCRHtrainsforShanghai.:G86,G100,G1306,D933,D937andD943.Thetrainsmentionedabovearenon-stopwhether

normal-speedtrainsorhigh-speedtrains.Whichtrainwouldyouliketotake?PartIII

SituationalDialogues:Dialogue1

ApassengerisaskingfortrainnumberatGuangzhouRailwayStation

Unit2InquiryPassenger：OK！I’lltakethehigh-speedtrain.Ihavetosomethingtosolvenextmorning.WhichoneisbesttotakebecauseIwanttosavetimeandgettoShanghaithenextafternoon?Clerk:YoucantakeG100.Becauseitleavesat12:05andarriveat19:27.Itrunssevenhoursand22minutes.Youwillfeelverycomfortableonthetrainandthetrainrunsverysmoothly.Passenger:Howmuchisthefare?Clerk：It’s793yuan,andyoucanbuyitattheTVM(TicketVendingMachine)It’sveryconvenient.PartIII

SituationalDialogues:Dialogue1ApassengerisaskingfortrainnumberatGuangzhouRailwayStation

Unit2InquiryPassenger:ButwhereistheTVM?Clerk:Gostraightaheadinthisdirection.Turnrightwhenyouarriveatthestationhall.Youcan’tmissitbecauseit’snexttotheelevator.Passenger:Thankyouverymuch!Clerk:It’smypleasure!PartIII

SituationalDialogues:Dialogue1ApassengerisaskingfortrainnumberatGuangzhouRailwayStation

Unit2InquiryClerk:Hello!WhatcanIdoforyou?Jack：Yes,please.HowcanIgettoShenzhen,please?Clerk：YoucantaketrainC7021.Jack：WhattimeisthenexttrainfromGuangzhoutoShenzhenduetoleave？Clerk:Itdepartsat6：11andstopsat5platform.Jack：Whendoesitgetthere？Clerk：It'sscheduledtoarriveat7：27inShenzhen.Jack：Howmuchisit？PartIII

SituationalDialogues:Dialogue2JackisaskingforleavingandarrivingtimeatGuangzhouEastRailwayStationUnit2InquiryClerk：Wouldyouliketohaveasinglejourneyticketorroundjourneyticket.ThepriceofafirstclassisRMB99.5yuansinglejourney.ThepriceofasecondclassisRMB79.5yuansinglejourneyandRMB159yuanroundjourney.Jack:Thankyousomuch！One-wayticketplease.MayIusemycreditcard?Clerk:Yes,youcanpayitbycreditcardorincash.Ifyouwanttotakethistrain,youshouldhurryup.Jack：Thanksforyourhelp.Clerk:That’sallright.PartIII

SituationalDialogues:Dialogue2JackisaskingforleavingandarrivingtimeatGuangzhouEastRailwayStationUnit2InquiryTracy:Goodmorning!Iwanttoknowhowtousethe

automaticanalyzer.Clerk:It’sveryeasy.Now，Itellyouthestepsofoperation.Step1:puttheticketonthesensingareatoseethereasonwhytheticketcannotpass.Step2:operateaccordingttheinstructionsandselecttheAlipayorWeChatpaymentiftheadditionalpaymentisrequired.Step3:openthepaymentcodeandpaytheamountrequired.Thelastoneistotaketicketandleavethegateaftertheupdatesucceeds.Tracy：It’ssoconvenient！Thanks！What’smore,couldyoutellmehowcanIbuyametroticketthroughtheTicketVendingMachine（TVM）?PartIII

SituationalDialogues:Dialogue3ApassengernamedTracyistakingmetroforthefirsttimeandaskingforequipmentuseattheGuangzhoumetroUnit2InquiryClerk:Youcanselectthestationandthenumberoftickets,andinsertthecoinsorcashof5or10Yuan,thenclicktheconfirmationbutton.Atlast,youcantaketicketsandchange.Tracy:Thanksandhowtogothroughtheoutboundautomaticgatemachine?Clerk:Well,therearetwokindsofgate,oneisfan-shapedgatestheotheristurnstilegatesatpresent.Youshouldholdaticketinmagneticareaandverityitattheentrygate.Aftera“dee”sound,thefan-shapedgatewillbeopenforyourentry.Pleasestepforwardandpushtheturnstileifyouuseturnstilegates.Youcantakethetrain.Tracy:Isee.Thankyousomuch.Clerk:Youarewelcome.PartIII

SituationalDialogues:Dialogue3ApassengernamedTracyistakingmetroforthefirsttimeandaskingforequipmentuseattheGuangzhoumetroUnit2InquiryTracy:Excuseme,couldyoudomeafavor?Clerk:Yes,ofcourse.Tracy:IwanttogototheGuangzhouSouthRailwayStation.Canyoutellmehowtogetthere?Clerk:Sure.YoucantakemetroLine1boundforXilang,getonthetrainatDongshankouStationandgetoffatGongyuanqianStationwhichisatransferstation,thenchangetoLine2boundforGuangzhouSouthRailwayStationandgetoffatGuangzhouSouthRailwayStation.Youcannotmissitbecauseitisdestination.PartIII

SituationalDialogues:Dialogue4TracywillgetCRHtrainfromGuangzhoueasternrailwaystationtoGuangzhousouthrailwaystation.Unit2InquiryTracy:Ibegyourpardon?WhichstationshallIgetofftochangeanotherline?Clerk:GongyuanqianStation.Don’tforgettotransfertoLine2atGongyuanqianStation.Tracy：OK,thankyouverymuch.Clerk:You’rewelcome.Haveanicetrip.PartIII

SituationalDialogues:Dialogue4TracywillgetCRHtrainfromGuangzhoueasternrailwaystationtoGuangzhousouthrailwaystation.Unit2InquiryPartIII

SituationalDialogues:UsefulExpressions1.However,high-speedrailisfasterthanthenormal-speedrail.YoucanchooseoneofCRHtrainsforShanghai.然而，高速列車比常速列車快多了。您可以選擇乘坐其中一趟高鐵去上海。2.Thetrainsmentionedabovearenon-stopwhetherordinarypassengertrainsorhigh-speedtrains.無論是普通旅客列車還是高速列車，上述列車都是直達車。3.Youwillfeelverycomfortableandthetrainrunsverysmoothly.您會感覺非常舒適，列車運行很平穩(wěn)。4.WhattimeisthenexttrainfromGuangzhoutoShenzhenduetoleave？

下一趟從廣州去深圳的車幾點開？Unit2InquiryPartIII

SituationalDialogues:UsefulExpressions5.ThepriceofafirstclassisRMB99.5yuansinglejourney.ThepriceofasecondclassisRMB79.5yuansinglejourneyandRMB159roundtrip.一等座單程人民幣99.5元。二等座單程人民幣79.5元，往返159元。6.Youcanpayitbycreditcardorincash.您可以刷卡也可以用現(xiàn)金。7.Thestepsofoperation.Step1：Puttheticketonthesensingareatoseethereasonwhytheticketcannotpass.Step2:OperateaccordingttheinstructionsandselecttheAlipayorWeChatpaymentiftheadditionalpaymentisrequired.Step3:Openthepaymentcodeandpaytheamountrequired.Thelastoneistotaketicketandleavethegateaftertheupdatesucceeds.Unit2InquiryPartIII

SituationalDialogues:UsefulExpressions操作步驟。第一步：票卡放在感應區(qū)，查看車票不能出閘。第二步：根據(jù)指引操作，如需補款請選擇支付寶或微信支付。第三步：打開付款碼，支付相應金額。最后就是在更新成功后，即可取票出閘。8.GetonthetrainatDongshankouStationandgetoffatGuangyuanqianStationwhichisatransferstation,changetoLine2andgetoffatGuangzhouSouthRailwayStation.Youcannotmissit.在東山口站上車在公園前站下車，換乘2號線就可以到廣州南火車站了，不會錯的。9.Youcanselectthestationandthenumberoftickets,andinsertthecoinsorcashof5or10Yuan,thenclicktheconfirmationbutton.Atlast,youcantaketicketsandchange.您選擇車站和車票數(shù)目，然后插入五元或十元，點擊確認鍵，最后您就可以取票和找回來的零錢了。

Unit2InquiryPartIII

SituationalDialogues:UsefulExpressions10.Youshouldholdaticketinmagneticareaandverityitattheentrygate.Aftera“dee”sound,thefan-shapedgatewillbeopenforyourentry.您拿票并在驗卡區(qū)驗票，聽到“嘀”的一聲，扇門閘機打開后您可以通過閘門。11.Pleasestepforwardandpushtheturnstileifyouuseturnstilegates.如果使用轉桿閘門，推開轉桿請往前走通過閘門。12.Don’tforgettotransfertoLine2atGongyuanqianStation.別忘了在公園前站換乘2號線。

Unit2InquiryPartIV:ExercisesTask1GroupTask1.Fillintheblankswiththewordsgiveninthebox.Changetheformifnecessary.1.PlaceyourticketontopofyourIDcardinthescanningareaandletthemachinescantheTicket’s_________.2.Youwillfeelvery________andthetrainrunsverysmoothly.3.Ifyoumissedthetrain,theticketis____________.4.Trainsaredividedinto_______classes.5.High-speedrailisfasterthanthe__________rail.6.WhichstationshallIgetoffto__________anotherline?comfortregularexpiredvarytransferQRcodeQRcode

comfortable

expired

various

regular

transfer

Unit2InquiryPartIV:ExercisesTask1GroupTask2.This

isbelowthecarriageandseat/berthnumbers.PleasetranslatethefollowingphrasesintoChinese.

DeluxeSoftSleeperSoftSleeper

HardSleeper

BusinessClassSeat

VIPClassSeatFirstClassSeatSecondClassSeatSoftSeat

HardSeatStanding(noberthorseat)

高級軟臥

軟臥硬臥

商務座

特等座

一等座

二等座

軟座

硬座站票（無臥鋪或無座）

Unit2InquiryPartIV:ExercisesTask1GroupTask3.TrainticketsinChinacanbedividedintotwotypes:the

blue

onesand

red

ones.Theinformationshownonthemareexactlythesame.Thedifferenceisthatthe

blue

onesare

magnetic

ticketswhichcanberecognizedbyautomaticticketcheckingmachines.Whileredonesareordinarypaperticketsthatcanonlybecheckedmanuallywhencheckingin.Pleaseyoulookatthefollowingtwotrainticketsandwriteortellustheimportantinformationonthetickets.PersonalInfo:____________________________Seatclass:_______________________________Trainnumber:____________________________Traveldate:______________________________Departurestation:_________________________Arrivalstations:___________________________Departuretime：_________________________Carriagenumberandseat/berthnumber

:_________________________________Ticketprice:_______________________________(No.1)4527********黃***

SecondClassSeat

D8209

July3,2015GuilinStation

NanningdongStation

13;50

Carriage2,SeatNo.05A

108yuan

Unit2InquiryPartIV:ExercisesTask1GroupTask3.TrainticketsinChinacanbedividedintotwotypes:the

blue

onesand

red

ones.Theinformationshownonthemareexactlythesame.Thedifferenceisthatthe

blue

onesare

magnetic

ticketswhichcanberecognizedbyautomaticticketcheckingmachines.Whileredonesareordinarypaperticketsthatcanonlybecheckedmanuallywhencheckingin.Pleaseyoulookat