Quality Mannual公司質(zhì)量環(huán)境手冊(cè)

Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):1/27有限公司:質(zhì)量環(huán)境手冊(cè)Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):2/27有限公司:RevisionHistory版本修改履歷Rev.版本012013-12-27Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):3/27有限公司:PAGE頁(yè)碼1.0INTRODUCTIONTOCMSPRECISIONMECHANICALMAMUFACTURING(WUJIANG)CO.,LTD6希邁斯精密機(jī)械制造（吳江）有限公司介紹66質(zhì)量環(huán)境管理體系范圍62.0NORMATIVEREFERENCE6引用標(biāo)準(zhǔn)63.0TERMSANDDEFINITIONS6術(shù)語(yǔ)和定義64.0QUALITY&ENVIRONMENTALMANAGEMENTSYSTEM7質(zhì)量和環(huán)境管理體系74.1D7文件要求74.1.1S&ES7質(zhì)量和環(huán)境體系結(jié)構(gòu)74.1.2DOCUMENTS7文件管控74.1.3C8記錄管控85.0MANAGEMENTRESPONSIBILITY8管理職責(zé)85.1MANAGEMENTCOMMITMENT8管理承諾85.2CUSTOMERFOCUS8以客戶為關(guān)注焦點(diǎn)85.3QUALITY&ENVIRONMENTALPOLICY9質(zhì)量和環(huán)境方針95.3.1QUALITYPOLICY9質(zhì)量方針95.3.2ENVIRONMENTALPOLICY9環(huán)境方針95.4PLANNING9策劃95.4.1QUALITYANDENVIRONMENTALOBJECTIVES9質(zhì)量和環(huán)境目標(biāo)95.4.2QUALITYANDENVIRONMENTALMANAGEMENTSYSTEMPLANNING9質(zhì)量和環(huán)境管理體系策劃95.5RESPONSIBILITY,ROLES,RESOURCES,AUTHORITYANDCOMMUNICATION9職責(zé)、資源、作用、權(quán)限和溝通95.5.1ORGANIZATIONSTRUCTURE9組織架構(gòu)95.5.2INTERNALCOMMUNICATION11內(nèi)部溝通115.5.3ENVIRONMENTALCOMMUNICATION11環(huán)境溝通115.6MANAGEMENTREVIEW11管理評(píng)審115.7ENVIRONMENTALASPECTS12環(huán)境因素125.8LEGALANDOTHERREQUIREMENTS12法律法規(guī)及其它要求126.0RESOURCEMANAGEMENT13資源管理136.1PROVISIONOFRESOURCES13資源的提供136.2HUMANRESOURCES13人力資源136.2.1COMPETENCE,AWARENESSANDTRAINING13能力，意識(shí)和培訓(xùn)136.3INFRASTRUCTURE13基礎(chǔ)設(shè)施136.3.1EMERGENCYPREPAREDNESS&RESPONSE13Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):4/27有限公司:應(yīng)急準(zhǔn)備與響應(yīng)136.4WORKENVIRONMENT13工作環(huán)境137.0PRODUCTREALIZATION13產(chǎn)品的實(shí)現(xiàn)137.1PLANNINGOFPRODUCTREALIZATION13產(chǎn)品實(shí)現(xiàn)的策劃137.2CUSTOMER-RELATEDPROCESSES14與顧客有關(guān)的過(guò)程147.2.1DETERMINATIONOFREQUIREMENTSRELATEDTOTHEPRODUCT14與產(chǎn)品有關(guān)的要求的確定147.2.2REVIEWOFREQUIREMENTSRELATEDTOTHEPRODUCT14與產(chǎn)品要求有關(guān)的評(píng)審147.2.3CUSTOMERCOMMUNICATION14與顧客的溝通147.3DESIGNANDDEVELOPMENT14設(shè)計(jì)和開(kāi)發(fā)147.4PURCHASING14采購(gòu)147.4.1PURCHASINGPROCESS14采購(gòu)的過(guò)程147.4.2PURCHASINGINFORMATION14采購(gòu)信息147.4.3VERIFICATIONOFPURCHASEDPRODUCT14采購(gòu)產(chǎn)品的驗(yàn)證147.5PRODUCTIONANDSERVICEPROVISION15生產(chǎn)和服務(wù)提供157.5.1CONTROLOFPRODUCTIONANDSERVICEPROVISION15生產(chǎn)和服務(wù)提供的控制157.5.2VALIDATIONOFPROCESSESFORPRODUCTIONANDSERVICEPROVISION15生產(chǎn)和服務(wù)提供的過(guò)程確認(rèn)157.5.3PRODUCTIDENTIFICATIONANDTRACEABILITY15產(chǎn)品的標(biāo)識(shí)與追溯157.5.4CUSTOMERPROPERTY16顧客財(cái)產(chǎn)167.5.5PRESERVATIONOFPRODUCT16產(chǎn)品的防護(hù)167.6CONTROLOFMONITORINGANDMEASURINGEQUIPMENT16監(jiān)視和測(cè)量設(shè)備的控制168.0MEASUREMENT,ANALYSISANDIMPROVEMENT16測(cè)量、分析和改進(jìn)168.1MONITORINGANDMEASUREMENT16監(jiān)視和測(cè)量168.2.1CUSTOMERSATISFACTION17顧客滿意178.2.2INTERNALAUDIT17內(nèi)部審核178.2.3MONITORINGANDMEASUREMENTOFPROCESSES17過(guò)程的監(jiān)視和測(cè)量178.2.4MONITORINGANDMEASUREMENTOFPRODUCT17產(chǎn)品的監(jiān)視和測(cè)量178.3CONTROLOFNONCONFORMINGPRODUCT17不合格品的控制178.4ATA18數(shù)據(jù)分析188.5I18改進(jìn)1818持續(xù)改進(jìn)188.5.2C18糾正措施188.5.3P18預(yù)防措施18Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):5/27有限公司:Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):6/27有限公司:CMSPrecisionMechanicalManufacturing(Wujiang)Co.,LtdstartedbusinessformallyinJun.2012asawhollyownedsubsidiaryofCMSGroupinItaly.CMSGroupismajorengagedinthebusinessofdeveloping,manufacturingandsellingcomponents,modulesandcompletesystemsforthefoodprocessingandpackaging,forthemechanicalfield,railwaysfieldandindustrialplantsfield,andhasmanyyears’experience,technologyandknow-howinsuchfields.希邁斯精密機(jī)械制造（吳江）有限公司，于2012年6月開(kāi)始正式營(yíng)業(yè)，隸屬于意大利希邁斯集團(tuán)，集團(tuán)主要從事食品加工及包裝領(lǐng)域、機(jī)械領(lǐng)域、鐵路及工業(yè)領(lǐng)域使用的設(shè)備組件、模具和整套系統(tǒng)的研發(fā)、生產(chǎn)和銷(xiāo)售。CMSPrecisionMechanical(Wujiang)Co.,LTDislocatedinthesouthofQuandeRoadandthewestofPangjinRoad,WujiangEconomic&TechnologicalDevelopmentZone,JiangsuProvince.CMSisbuiltonafactoryareaof14000squaremeters.希邁斯精密機(jī)械制造（吳江）有限公司位于江蘇省吳江經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)泉德路以南，龐金路以西。工廠占地14000平方米。Vision愿景:AddressingtheChinamarketasaglobalpartnerofleadingcompaniesintheirsector,fordesign,development,manufacturing,testingandsupplyofmachinesandcomponentsinvolvinghighlevelsofcomplexityandprecision致力于成為中國(guó)市場(chǎng)行業(yè)領(lǐng)先企業(yè)的全球合作伙伴，設(shè)計(jì)、開(kāi)發(fā)、制造、測(cè)試和提供高水平、復(fù)雜性和高精度的機(jī)器和機(jī)器零部件。Manufacturingofmachinesandequipmentforpacking,filling,partshandling&transportation,railwayequipment,wastedisposal,environmentcare,industrial/factoryautomationsandtherelevantcomponentsandparts,salesofself-manufacturedproducts;import,exportandwholesaleofproductsofthesamecategoryastheself-manufacturedproducts;provisionofmaintenanceservices,after-salesservices,relevanttechnicalconsultationandinformationconsultation.從事包裝設(shè)備，灌裝設(shè)備，搬運(yùn)傳送設(shè)備，鐵路設(shè)備，廢物處理和環(huán)保設(shè)備及相關(guān)零部件的生產(chǎn)，銷(xiāo)售所涉及到的相關(guān)活動(dòng)，從事與本公司生產(chǎn)產(chǎn)品同類(lèi)商品的批發(fā)及進(jìn)出口業(yè)務(wù)，并提供維修服務(wù)，售后服務(wù)和相關(guān)技術(shù)咨詢和信息咨詢。ISO9001:2008Clause7.3–DesignandDevelopmentshallbeexcludedfromCMSQualityManagementSystem,asdesignanddrawingsareprovidedbycustomers.ISO9001:2008條款7.3-設(shè)計(jì)和開(kāi)發(fā)不適用于此體系，因?yàn)樵O(shè)計(jì)和圖紙都是由客戶提供的。Ourcompanyhasoutsourcingprocess:surfacetreatment,outsourcedprocessing,andtheoutsourcesactivitiesarecontrolledandmonitoredbypurchasingprocedures.022.0NORMATIVEREFERENCE引用標(biāo)準(zhǔn)3.0TERMSANDDEFINITIONS術(shù)語(yǔ)和定義：S質(zhì)量管理體系EMS:EnvironmentalManagementSystem環(huán)境管理體系Environment：Thesurroundingsinwhichtheorganizationoperates,includingair,water,land,naturalresources,flora,fauna,humans,andtheirinterrelation.組織運(yùn)行活動(dòng)的周邊環(huán)境，包括空氣，水，土地，自然資源，植物，動(dòng)物，人，以及他們之間的相互關(guān)系。EnvironmentalAspect:Elementofanorganization’sactivities,productsandservices,whichcaninteractwiththeenvironment.環(huán)境因素:一個(gè)組織的活動(dòng)，產(chǎn)品和服務(wù)中能與環(huán)境發(fā)生相互作用的要素EnvironmentalImpact:Anychangetotheenvironment,whetheradverseorbeneficial,whollyorpartiallyresultingfromactivities,productsandservicesoftheorganization.環(huán)境影響：全部或部分地由公司的環(huán)境因素給環(huán)境造成的任何有害或有益的變化。Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):7/27有限公司:Continualimprovement:Recurringprocessofenhancingthesysteminordertoachieveimprovementsinoverallperformance,notnecessarilyinallareasofactivitysimultaneously,butalwaysinlinewithanorganization’spolicy.持續(xù)改進(jìn):不斷對(duì)體系進(jìn)行強(qiáng)化的過(guò)程，目的是根據(jù)組織的績(jī)效的改進(jìn)。該過(guò)程不必同時(shí)發(fā)生與活動(dòng)的所有方面。CMS:CMSP(W)C.,LOThedocumentationoftheQuality&EnvironmentalSystemisdividedtofourbasiclevelsnamelyManual,Procedures,WorkInstructions/StandardOperatingProcedures,andchecklist.質(zhì)量環(huán)境系統(tǒng)文件可以分為4個(gè)基本的級(jí)別：手冊(cè)、程序文件、作業(yè)指導(dǎo)書(shū)，記錄表單。ThedocumentsareformulatedinaccordancetoISO9001andISO14001requirementsandconsistentwithCMSqualityandenvironmentalpolicy.文件的形成是依據(jù)ISO9001和ISO14001的要求并與希邁斯精密機(jī)械制造（吳江）有限公司的質(zhì)量和環(huán)境方針是相符合的。Level1DocumentstatesCMSQuality&EnvironmentalpolicyandgivesanoutlinedescriptionoftheQuality&EnvironmentalSystem.一級(jí)文件陳述了希邁斯精密機(jī)械制造（吳江）有限公司的質(zhì)量和環(huán)境方針并簡(jiǎn)要的描述了公司的質(zhì)量環(huán)境體系。Level2Documentsdescribesthecontrolsofprocesses,responsibilities,actionsrequired,method/techniqueused,frequencyandthelocation.二級(jí)文件描述了管控過(guò)程，職責(zé)，行動(dòng)方法/技巧，頻率和位置。Level3Documentsaredetailedinstructionsforperformingaparticularoperationorsimpleinstructionsdisplayedatworkstationforoperator’sreferenceintheformofvisualdisplay.三級(jí)文件是詳細(xì)的作業(yè)指導(dǎo)書(shū),或是陳列在工作站點(diǎn)的簡(jiǎn)單的作業(yè)指導(dǎo)，如圖片等。CMSQuality&EnvironmentalManagementSystemframeworkshallcomplywiththeISO9001andIS014001StandardrequirementsandcontinuallyimprovestheeffectivenessoftheQuality&EnvironmentalManagementSystem.希邁斯精密機(jī)械制造（吳江）有限公司的質(zhì)量和環(huán)境體系架構(gòu)必須符合ISO9001和ISO14001的標(biāo)準(zhǔn)并能持續(xù)改善質(zhì)量環(huán)境管理體系及其有效性。Thereferencematrix(attachment1)definedtherelationofQuality&EnvironmentalManualtoProceduresandISO9001andISO14001clauses.交叉參考圖（附件1）是質(zhì)量環(huán)境手冊(cè)，程序文件，ISO9001及ISO14001條款的相互關(guān)系的比對(duì)。Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):8/27有限公司:Quality&Environmentalmanual,procedures,workinstructions(SOP)arecontrolledbyQualityDepartmentanddistributedtooperations,whichrequirethem.Alldocumentsarereviewedandapprovedpriortouse.Acontrolleddocumentlist,whichidentifiesthecurrentrevisionstatusismaintainedbyqualitydepartment.質(zhì)量環(huán)境手冊(cè)，程序文件，作業(yè)指導(dǎo)書(shū)由質(zhì)量部管控并分發(fā)到需要的部門(mén)。所有的文件需要在審核和批準(zhǔn)之后才可以發(fā)行使用。質(zhì)量部門(mén)必須維護(hù)受控文件清單。Changesofcontrolleddocumentsshallbereviewedandapprovedbythesamedepartment,whichoriginatesthedocumentunlessotherwisedesignated.Amendmentsshallbeclearlyidentifiedontheaffecteddocumentsandstatedontherevisionhistory.受控文件的改版除有另外的指定，必須由起草文件的部門(mén)審核和批準(zhǔn)。修改的部分必須要能清楚的識(shí)別，并在改版履歷里面說(shuō)明。Documentsshallbelegibleandreadilyidentifiable.文件必須是清晰并易于識(shí)別的。Externaldocuments,exceptfromtechnicalfilesanddrawings,shouldbecontrolledbyQualityDepartmentanddistributedtooperationswhichrequirethem.AlistofproductqualityandEnvironmentalandRegulatoryrequirementsshallbelistedinthecontrolleddocumentlist.外部的文件除產(chǎn)品的圖紙和技術(shù)文件以外，其他由質(zhì)量部管控并發(fā)行到相關(guān)的部門(mén)。與產(chǎn)品質(zhì)量及環(huán)境相關(guān)的法律法規(guī)需要列在文件管控列表中。Controlofrecordshallbeestablishedtoprovideevidenceofconformitytorequirementsoftheeffectiveoperationofthequalitymanagementsystem.控制記錄應(yīng)當(dāng)成立,以提供符合要求的證據(jù)的有效運(yùn)行質(zhì)量管理系統(tǒng)。Uponexpiryofretentionperiod,recordshallbedisposedasnormalgarbageorshredifcontainanyconfidentialinformation.當(dāng)超過(guò)保存年限時(shí)，記錄應(yīng)當(dāng)丟棄，若含有機(jī)密的信息則予以粉碎銷(xiāo)毀。5.1ManagementCommitment管理承諾TopManagementshallcommittothedevelopment,implementationandwellfunctioningoftheQMS(QualityManagementSystem)andEMS(EnvironmentManagementSystem)andcontinuallyimproveitseffectiveness.Inordertoachievethis,topmanagementshallensurethatqualityandenvironmentalpolicyisestablished;最高管理者應(yīng)致力于質(zhì)量管理體系和環(huán)境管理體系的建立、實(shí)施和持續(xù)提升其有效性。為達(dá)成這樣的目標(biāo)，最高管理層應(yīng)確保建立質(zhì)量和環(huán)境方針。-Qualityandenvironmentalobjectivesisestablished;建立質(zhì)量和環(huán)境目標(biāo)。-Theimportanceofmeetingcustomerrequirementsandstatutoryandregulatoryrequirementsarecommunicated;溝通滿足顧客要求和法律法規(guī)要求的重要性。-Resourcesfortheimplementationandmaintenanceofthequalityandenvironmentmanagementsystemanditsprocessareprovidedinatimelymanner;建立和維護(hù)質(zhì)量和環(huán)境管理體系的過(guò)程中所需要的資源能夠及時(shí)獲得。-ManagementReviewsareconducted.進(jìn)行管理評(píng)審GeneralManagers,Managers,intheirvariouscapacities,arefullyfocusedtomeetcustomerrequirementsintermsofproductquality,deliveryandcost.TopManagementensuresthatinternalandexternalcommunicationiswelldeveloped.總經(jīng)理，經(jīng)理等通過(guò)充分發(fā)揮各自的工作職能，達(dá)到客戶對(duì)質(zhì)量、交貨期以及價(jià)格的要求。最高管理者確保良好的內(nèi)外部溝通來(lái)確保客戶的要求可以得到滿足。Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):9/27有限公司:ThemanagementofCMShasdevelopedacorporatequalityandenvironmentalpolicywhichmeetstheneedsofCMSanditscustomers.希邁斯的管理層已經(jīng)建立了公司的質(zhì)量和環(huán)境方針,滿足自身和客戶需求。CMSisfullycommittedtocustomersatisfaction,providingproductsandservicesofhighstandardsandpursuingcontinuousimprovementinquality,delivery,reliabilityandperformance,withtheaimtoachievethehighestlevelofexcellence.希邁斯致力于提供高質(zhì)量的產(chǎn)品和服務(wù)，確?？蛻魸M意。在質(zhì)量、交貨、可靠性方面進(jìn)行持續(xù)改進(jìn)并追求卓越。CMSisfullycommittedtocontinuouslyimprovingtheenvironmental-relatedperformance,complyingwithapplicablelawsandregulations,minimizingtheecologicalimpactsandmakingresourcesefficiencyandwastecontrolcorerequirementsofallouroperations.希邁斯將遵守適用的法律法規(guī)，持續(xù)提高環(huán)境相關(guān)績(jī)效，對(duì)生態(tài)影響最小化，并將能源的高效使用和污染控制作為生產(chǎn)的核心要求。-MR.EmilioCassanelli卡薩乃利GeneralManager總經(jīng)理Achievementofcompany'spolicyismeasuredintermsofattainmentofobjectivessetbyindividualdepartmentonayearlybasisandmonitoredonamonthlybasis.公司的方針是通過(guò)每年度各個(gè)部門(mén)的目標(biāo)達(dá)成情況來(lái)衡量，每月監(jiān)控目標(biāo)達(dá)成情況。Topmanagementshallensurethatqualityandenvironmentalobjectives,includingthoseneededtomeetrequirementsforproduct,commitmenttopreventpollution,compliancetoalllegalrequirementsareestablishedatrelevantfunctionsandlevelswithinthecompany.Thequalityandenvironmentalobjectivesshallbemeasurableandconsistentwiththequalityandenvironmentalpolicy.管理者應(yīng)確保在公司的相關(guān)職能層次上建立質(zhì)量和環(huán)境目標(biāo)。質(zhì)量和環(huán)境目標(biāo)包括滿足產(chǎn)品要求、防止污染以及滿足法律法規(guī)等內(nèi)容，Baseontheinternalandexternalmeasurableresults,thesequalityandenvironmentalobjectivesarereviewedduringthemanagementreviewsregardingtheircontinuingsuitability.根據(jù)內(nèi)外部衡量的結(jié)果，質(zhì)量和環(huán)境目標(biāo)需在管理評(píng)審時(shí)審核其持續(xù)的適宜性。ManagementshallensurethattheplanningoftheQMSandEMSiscarriedoutinordertomeettherequirementsoftheISO9001，ISO14001standardandthequalityandenvironmentalobjectivesofthecompany.Themanagement,throughMR(ManagementReview),shallalsoensurethattheintegrityoftheQMSandEMSismaintainedwhenchangestotheQMSandEMSareplannedandimplemented.ThemanagementmustreviewallchangestotheQMSandEMS.ThedocumentedQMSandEMSshallbereviewedonceayeartoensureitssuitabilityandeffectiveness.管理者應(yīng)確保對(duì)質(zhì)量和環(huán)境管理體系的策劃是滿足ISO9001，ISO14001的標(biāo)準(zhǔn)以及質(zhì)量和環(huán)境目標(biāo)的要求。管理者通過(guò)管理評(píng)審對(duì)質(zhì)量和環(huán)境管理體系的更改進(jìn)行策劃和實(shí)施時(shí)，應(yīng)保證質(zhì)量環(huán)境管理體系的完整性并審核質(zhì)量和環(huán)境管理體系的變更。為確保文件的適宜5.5.1OrganizationStructure.組織架構(gòu)Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):10/27有限公司:ForproceduresandinstructionsthatrefertoG&Aandsales&Marketing,GMmeansExecutiveDirector.對(duì)程序和作業(yè)指導(dǎo)書(shū)涉及一般行政管理，業(yè)務(wù)部時(shí)，總經(jīng)理指執(zhí)行總監(jiān)。ForproceduresandinstructionsthatrefertoTechnical,Quality,Supplychain,ProductionandAssembly,GMmeansPlantManager.對(duì)程序和作業(yè)指導(dǎo)書(shū)涉及技術(shù)、質(zhì)量、供應(yīng)鏈、生產(chǎn)和裝配時(shí)總經(jīng)理則指代工廠長(zhǎng)。ThemanagementofCMSconsistsofGeneralManagerandManagementTeam.ManagementTeamensurestheavailabilityofresourcesessentialtoestablish,implement,maintain,andimprovethequalityandenvironmentsystem,includinghumanandspecializedskills,organizationalstructure,technologyandfinancialresources.公司的管理層包含總經(jīng)理和管理組人員。管理組確保質(zhì)量和環(huán)境管理體系的建立、實(shí)施、維護(hù)和改進(jìn)的必要的資源能夠獲得。包括人員，特殊技能，組織架構(gòu)，技術(shù)以及財(cái)政資源等。Roles,responsibilitiesandauthoritiesaredefined,documentedandcommunicatedtofacilitateaneffectivequalityandenvironmentalsystem.為促進(jìn)質(zhì)量和環(huán)境管理體系的有效性，角色、職責(zé)、權(quán)限需得到文件化規(guī)定和溝通。Departmentmanagersandsupervisorsshallbeheldresponsibleandaccountablefortheactivitiesinhisdepartment.Heshallensureadequatestaffinganddesignationofcompetentstafftoperformdepartmentfunctions,includinginternalqualityandenvironmentalaudits.KeyPersons主要人員OverallresponsiblefortheperformanceofCMSPrecisionMechanicalManufacturing(Wujiang)Co.,LTD.Establishandimprovethecompany’smanagementsystemandorganizationalstructure,andpresidedoverthecompany’-to-dyoperationsandmanagement;companymanagementanddevelopmentobjectives.負(fù)責(zé)希邁斯精密機(jī)械制造（吳江）有限公司的整體業(yè)績(jī)，指定和實(shí)施公司的整體戰(zhàn)略和年度運(yùn)營(yíng)計(jì)劃；建立和健全公司的管理體系和組織結(jié)構(gòu)；支持公司的日常運(yùn)營(yíng)和管理工作，實(shí)現(xiàn)公司經(jīng)營(yíng)管理和發(fā)展目標(biāo)。ManagementRepresentative(MR):管理代表（）Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):11/27有限公司:QualitymanagerisappointedbytheManagementasthemanagementrepresentative(MR)who,irrespectiveofotherdutiesandresponsibilities,hasadefinedauthorityandresponsibilityfor:質(zhì)量經(jīng)理除本身職責(zé)之外還被任命為管理代表。管理代表的職責(zé)包括:-EnsuringthataqualityandenvironmentalmanagementsystemisestablishedandimplementedandmaintainedinaccordancewiththerequirementsoftheinternationalstandardofISO9001:2008andISO14001:2004.確保希邁斯的質(zhì)量和環(huán)境管理體系能夠按照ISO9001:2008和ISO14001:2004的要求得到建立、實(shí)施和維護(hù)。-Reportingontheperformanceofthequalityandenvironmentalmanagementsystemtothetopmanagement,andneedsforimprovement向最高管理者匯報(bào)質(zhì)量和環(huán)境管理體系的業(yè)績(jī)和任何改進(jìn)的需求。-Thepropercoordinationofqualityandenvironmentalrelatedissuesandactivitieswithinthecompany,withexternalcustomersandsuppliersandotherexternalpartnersandauthorities.對(duì)公司內(nèi)部活動(dòng)，外部客戶，供應(yīng)商合以及政府部門(mén)就質(zhì)量和環(huán)境相關(guān)的問(wèn)題進(jìn)行協(xié)調(diào)。-Promotingtheawarenessofenvironmentalprotection,customerrequirementsandexpectationsthroughoutthecompany.提高滿足客戶要求和環(huán)境保護(hù)的意識(shí)。5.5.2InternalCommunication內(nèi)部溝通TopManagementshallensurethatappropriatecommunicationprocessesareestablished.CommunicateregardingtheeffectivenessoftheQualityManagementSystemwithinthecompanyviae-mails,memos,meetingminutesorkanban.管理者應(yīng)確保在公司內(nèi)部建立有效的溝通過(guò)程，如郵件，備忘錄，會(huì)議記錄以及看板等。AnycommunicationproblemsregardingqualityandenvironmentalmanagementsystemarereportedtotheManagementRepresentativesforcorrectiveactions.質(zhì)量和環(huán)境的任何溝通問(wèn)題都應(yīng)報(bào)告給管理者代表并采取改善措施。CMSestablishesasystemtocollectbothinternalandexternalinformationrelatedtoenvironmentalmanagementsystem.Andtheseinformationreceivedshallbeconsideredduringthesettingofenvironmentalobjectivesandtargets.公司就環(huán)境管理體系建立一個(gè)收集內(nèi)部和外部信息的系統(tǒng)。這些信息將在設(shè)定環(huán)境目標(biāo)時(shí)進(jìn)行考量。Whensignificantenvironmentoccurs,e.g.fire,explosion,environmentalcontaminationormajoroccupationalinjury,uponapprovalofthegeneralmanager,CMSwillcommunicateinformationtotherelateddepartment.當(dāng)發(fā)生重大環(huán)境影響時(shí)，如：火災(zāi)、爆炸、環(huán)境污染及重大工傷，經(jīng)公司總經(jīng)理批準(zhǔn)，將主動(dòng)和相關(guān)方進(jìn)行溝通。ManagementReviewisheldatleastonceayearandmaybemorefrequentdependingonthenecessity.ParticipantsofthemanagementreviewconsistsofGeneralManager,manager,supervisorandManagementTeam.Thereviewshallincludeassessingopportunitiesforimprovementandtheneedforchangestothequalityandenvironmentalmanagementsystem,includingthequalityandenvironmentalpolicyandqualityandenvironmentalobjectives.管理評(píng)審至少每年進(jìn)行一次，可根據(jù)內(nèi)部需要增加評(píng)審的次數(shù)。參加管理評(píng)審的人員應(yīng)包括總經(jīng)理，經(jīng)理，部門(mén)主管等管理層。評(píng)審應(yīng)包括質(zhì)量和環(huán)境體系改進(jìn)的機(jī)會(huì)和變更的需要、質(zhì)量和環(huán)境方針，質(zhì)量和環(huán)境目標(biāo)。1)Resultsofaudits,includinginternalandexternalsystemaudit,customeraudit,processauditandnonconformitycorrectiveactionvalidation審核結(jié)果:包含內(nèi)外部體系審核，客戶審核，制程審核以及一些不符合項(xiàng)的驗(yàn)證2)Interestedpartyfeedback，includingcustomersatisfaction,interestedpartycomplaint,customerrequirementandsuggestions相關(guān)方反饋:包含客戶滿意度，相關(guān)方抱怨要求及建議等。3)Processperformanceandproductconformity,includingperformancetrends過(guò)程的業(yè)績(jī)和產(chǎn)品的符合性,包含業(yè)績(jī)趨勢(shì)圖4)Statusofpreventiveandcorrectiveactionsforprocessandproduct過(guò)程，產(chǎn)品的預(yù)防和糾正措施的狀況5)Follow-upactionsfrompreviousmanagementreviews以往管理評(píng)審的跟蹤措施Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):12/27有限公司:6)Changesthatcouldaffectthequalityandenvironmentalmanagementsystemincludingthechangesoforganizationalstructure,lawsandregulationsinternalandexternalchangesintheenvironment12)Theenvironmentalperformanceoftheorganization環(huán)境方面的績(jī)效RecordsofsuchreviewsshallbemaintainedandtheQualityDepartmentshallfollow-uponallthesuggestionsorrecommendationsthatmentionedduringthemeeting.對(duì)管理評(píng)審的記錄應(yīng)予以保存和維護(hù)。質(zhì)量部門(mén)應(yīng)對(duì)會(huì)議中提出的建議事項(xiàng)進(jìn)行進(jìn)一步追蹤。CMSwillestablishandmaintainaproceduretoidentifytheenvironmentalaspectsofouractivities,productsandservicesofwhichwecancontrolwithinthedefinedscopeofEMSandexpectstohaveaninfluence.Theidentificationwillcoverthedirectandindirectaspectscoveringnormal,abnormalandemergencysituations,plannedornewdevelopments,ormodifiedtheactivities,productsandservices.Theidentifiedaspectswillbeevaluatedinordertodeterminethosethathaveorcanhavesignificantimpactsontheenvironment.CMSwillensurethattheaspectsrelatedtothesesignificantimpactsareconsideredinsettingitsenvironmentalobjectivesandtargets.Theorganizationshallensurethatthesignificantenvironmentalaspectsareconsideredindeveloping,implementingandmaintainingitsEMS.Thedocumentandinformationshallbekeptuptodate.公司應(yīng)建立并維護(hù)確定環(huán)境管理體系范圍內(nèi)的活動(dòng)、產(chǎn)品及服務(wù)中能夠控制和施加影響的環(huán)境因素。此時(shí)還應(yīng)考慮到正常，異常和緊急狀態(tài)下的直接和間接環(huán)境因素，已納入計(jì)劃的或新的開(kāi)發(fā)、變更的活動(dòng)、產(chǎn)品和服務(wù)；判定那些對(duì)環(huán)境具有重大影響，或可能具有重大影響的因素(即重要環(huán)境因素)。公司在建立目標(biāo)指標(biāo)，建立、實(shí)施和保持環(huán)境管理體系時(shí)，對(duì)重要環(huán)境因素加以考慮，并將這方面的信息形成文件并及時(shí)更新。5.8LegalandotherRequirements法律法規(guī)及其它要求CMSshallestablishaproceduretoidentifyandhaveaccesstotheapplicablelegalrequirementstodeterminehowtheserequirementsapplytoitsenvironmentalaspect.AndCMSensurethatapplicablelegalrequirementsandotherrequirementstowhichtheorganizationsubscribearetakenintoaccountinestablishing,implementingandmaintainingitsenvironmentalmanagementsystem.公司將建立程序識(shí)別和獲得適用的法律要求來(lái)確定這些要求如何應(yīng)用其環(huán)境方面。公司確保適用的法律要求和其他要求在公司建立、實(shí)施和保持環(huán)境管理體系時(shí)予以考慮。Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):13/27有限公司:TopManagementshalldetermineandprovideresourcesneededtoimplementandmaintaintheQualityandEnvironmentalManagementSystemandcontinuallyimproveitseffectivenessandenhancecustomersatisfaction.最高管理者應(yīng)確定并提供實(shí)施和保持質(zhì)量和環(huán)境管理體系和持續(xù)改進(jìn)其有效性、增強(qiáng)客戶滿意度所需的資源。Itistheresponsibilityofdepartmentheadstoidentifyqualificationrequirementsofpersonnelassignedtodefinedactivities,whichaffectproductqualityorenvironmentalperformance.Qualificationrequirementsincludeeducation,training,skillsandexperienceasappropriate.Therequirementsneedtobedocumentedandtrainingisprovidedtoemployeesorotheractionsaretakeninordertomeetdefinedqualifications.部門(mén)主管確定參與相關(guān)活動(dòng)影響產(chǎn)品或環(huán)境人員的資格要求。資格要求包括教育、培訓(xùn)、技能和適當(dāng)?shù)慕?jīng)驗(yàn)。相關(guān)的要求需要形成文件化的崗位說(shuō)明書(shū)。為滿足各崗位能力的需求，對(duì)員工應(yīng)經(jīng)行相應(yīng)的培訓(xùn)等。CMSshallbeawareoftheimportanceoftheroleandresponsibilityinachievingconformitywithrequirementsofthequalityandenvironmentsystem.公司應(yīng)意識(shí)到質(zhì)量和環(huán)境意識(shí)對(duì)達(dá)成符合性要求及相關(guān)崗位的重要性。FacilityMaintenanceSectionmaintainsthebuildings,workspaceandassociatedutilities.ITshallprovidesupportingservices(e.g.hardware,software,andcommunicationorinformationsystems)whichneededtoachieveconformitytoproductrequirements.為達(dá)到產(chǎn)品的符合性，滿足相關(guān)的要求，設(shè)施維護(hù)部門(mén)應(yīng)維護(hù)房屋，工作場(chǎng)等相關(guān)設(shè)施。信息技術(shù)應(yīng)提供相關(guān)的支持性服務(wù)(如硬件,軟件，通訊或信息系統(tǒng))。CMSestablishesanemergencyplanidentifyingpotentialaccidents&emergencysituations,preventing&mitigatingpotentialenvironmentalimpactsthatmaybeassociatedwiththem,andperiodicallytestingsuchprocedureswherepractical.Thisplanshallbereviewedperiodicallytocheckthenecessitytoberevised.公司建立應(yīng)急計(jì)劃并識(shí)別潛在事故和緊急情況,預(yù)防和緩解與其相關(guān)的潛在的環(huán)境影響。定期對(duì)計(jì)劃進(jìn)行測(cè)試，確認(rèn)是否有必要修改。6.4WorkEnvironment工作環(huán)境Thecompanyhasdeterminedandmanagedtheworkenvironmentneededtoachieveconformitytoproductrequirementsthrough5Scampaignandgeneralcleaning.Wherenecessary,therelevantinfrastructureasin6.3willbeprovidedandmaintainedtoachievetherequiredworkenvironment.公司通過(guò)5S活動(dòng)和一般清潔等管控工作場(chǎng)所的環(huán)境來(lái)滿足實(shí)現(xiàn)產(chǎn)品的符合性的工作環(huán)境需求。提供與維護(hù)與6.3的相關(guān)的基礎(chǔ)設(shè)施來(lái)確保所需要的工作環(huán)境。PlanningofproductrealizationshallbeconsistentwiththerequirementsoftheotherprocessesoftheQualityManagementSystemandtherequirementsoftheEnvironmentalManagementsystem.Processesneededfortheproductrealizationhasbeenplannedanddeveloped.QualityPlanningisalsointheformofprocedureswhichdefinestheworkingflow,workinginstructionswhichdefinestheoperation,toolsused,methodsandsomeotherrelateddocuments.質(zhì)量策劃通過(guò)程序文件定義作業(yè)的流程，作業(yè)指導(dǎo)書(shū)以及其他相關(guān)的文件定義作業(yè)的方法，使用的工具等。Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):14/27有限公司:7.2Customer-RelatedProcesses與顧客有關(guān)的過(guò)程CMSdefinesproductrequirementsincludethosespecifiedbythecustomer,thosenotstatedbythecustomerbutnecessaryfortheintendeduse,statutoryandregulatoryrequirementsrelatedtotheproduct,deliveryandpost-deliveryactivities,andanyadditionalrequirementsdefinedbyCMS.希邁斯定義產(chǎn)品需求包括客戶明確的要求,以及非客戶規(guī)定但必要的預(yù)期用途的要求、相關(guān)的法律和法規(guī)要求、產(chǎn)品交付及交付后活動(dòng),以及其他任何附加的要求。CMSreviewsproductrelatedrequirementsperthecustomerdrawingsandspecifications.Thesereviewsareconductedpriortoanycommitmenttosupplytocustomertoensurethatproductrequirementsaredefined.Recordsoftheresultsofthereviewandactionsarisingfromthereviewaremaintained.Whereproductrequirementarechanged,needtoensurethatrelevantdocumentsareamendedandthatrelevantemployeesaremadeawareofthechangedrequirements.希邁斯根據(jù)客戶的圖紙和規(guī)格來(lái)確定客戶的相關(guān)的要求。在承諾供應(yīng)產(chǎn)品給客戶之前，需要對(duì)客戶的要求評(píng)審和定義。評(píng)審結(jié)果以及矯正措施進(jìn)行維護(hù)。產(chǎn)品需求有變化時(shí),需要確保相關(guān)文件修改,相關(guān)員工了解變化的需求。Customercommunicationisvitaltocustomersatisfaction.Thecommunicationwithcustomersshouldbebefore,afterandthewholeprocessofproductrealization.Thecommunicationshallincludeproductinformation,inquires,contractsororderhandling,includingamendments,customerfeedbackandcustomercomplaints.與客戶溝通對(duì)于客戶滿意度是至關(guān)重要的。與顧客的溝通應(yīng)在產(chǎn)品實(shí)現(xiàn)之前，之中，之后的整個(gè)過(guò)程中實(shí)現(xiàn)。溝通的內(nèi)容包括產(chǎn)品信息，合同，訂單的處理修改，顧客的反饋,包括顧客抱怨等。ThisclauseisnotapplicabletoCMS(Wujiang)Co.,Ltd,asdesignanddrawingsareprovidedbythecustomers,CMSisnotauthorizedtorevisethedrawings.此條款對(duì)于希邁斯機(jī)械制造（吳江）有限公司不適用，因設(shè)計(jì)和圖紙都是由客戶提供的，本公司無(wú)修改的權(quán)力。Purchasingproceduresareinplacetoensurethatpurchasedproductsmeettherequirements.Thetypeandextentofcontrolappliedtothesupplierandpurchasedproductsshallbedependentupontheeffectofthepurchasedproducts.CMSshallevaluateandselectsuppliersbasedontheirabilitytosupplyproductinaccordancewithinternalrequirements.Criteriaforselection,evaluationandre-evaluationshallbeestablished.Recordsoftheseevaluationandfollowingactionsshallberecorded.制定采購(gòu)程序以確保采購(gòu)的產(chǎn)品符合要求?？刂频姆绞胶统潭雀鶕?jù)采購(gòu)產(chǎn)品對(duì)之后的實(shí)現(xiàn)過(guò)程及其輸出的影響確定。公司根據(jù)供方按本公司的要求提供產(chǎn)品的能力評(píng)價(jià)和選擇供方，并制定選擇、評(píng)價(jià)和重新評(píng)價(jià)的原則予以規(guī)定，評(píng)價(jià)的結(jié)果和跟蹤措施應(yīng)予以記錄。SupplierswhodirectlydealwithsignificantaspectsshallbemadeawareofCMS’senvironmentalpolicy.提供與環(huán)境有關(guān)的產(chǎn)品和服務(wù)的供應(yīng)商應(yīng)了解公司的環(huán)境方針。7.4.2PurchasingInformation采購(gòu)信息Internalrequisitionandpurchaseordersusedfortheplacementofordersshallcontainallthepertinentinformation.Priortoreleasetosuppliers,purchaseordershallbereviewedandfinallyapprovedbyGeneralManager.用于下單的請(qǐng)購(gòu)單和采購(gòu)單必須含有所有相關(guān)的信息。在發(fā)給供應(yīng)商之前，采購(gòu)定單需要審核并最終由總經(jīng)理批準(zhǔn)。IncomingInspection進(jìn)料檢驗(yàn)Doc.code編號(hào):CMS-QEM01Rev.版本:03Page第/頁(yè):15/27有限公司:InternalinspectioniscarriedoutbytrainedinspectorsinaccordancetoQualityInspectionInstruction(QII),andbeenrecordedininspectionsheet.內(nèi)部進(jìn)料檢驗(yàn)是由受過(guò)訓(xùn)練的檢驗(yàn)員按照質(zhì)量檢驗(yàn)指導(dǎo)書(shū)進(jìn)行，并記錄在檢驗(yàn)記錄表中。Verificationatsupplierspremises.供應(yīng)商現(xiàn)場(chǎng)的確認(rèn)VerificationarrangementandthemethodofproductreleaseshallbespecifiedinpurchasingdocumentsshouldCMSorcustomerchoosetoverifypurchasedproductatsupplier’spremises.當(dāng)本公司或客戶需要在供應(yīng)商現(xiàn)場(chǎng)對(duì)材料進(jìn)行驗(yàn)證時(shí)，則驗(yàn)證的安排以及產(chǎn)品放行的方法必須在采購(gòu)的文件中進(jìn)行定義。Production&AssemblyDepartmentshallmanufactureandexercisecontrolonallproductionprocesses,inaccordancetoproceduresandworkinstructions.制造和裝配部必須根據(jù)程序和作業(yè)指導(dǎo)書(shū)對(duì)生產(chǎn)和裝配的過(guò)程進(jìn)行管控。ProductionandAssemblyManagershallensurethatsuitableequipmentisadequateattheworkshopandpersonnelinvolvedinproductionarewelltrainedandunderstandtherequirementsofthejob.Productionsupervisorshallensurethatoperatorscomplywithstatedproceduresandworkinginstructions.Effectivefeedbacksystemshallbeenforcedtoenablenotificationofanyabnormality.NonconformitiesataboveallowablelimitsshallbetreatedasperSection8.2(ControlofNonconformingProduct).制造和裝配部經(jīng)理需確保工作現(xiàn)場(chǎng)有足夠的適宜的工具和設(shè)備，并且生產(chǎn)相關(guān)的人員得到充分的培訓(xùn)，了解工作的要求。生產(chǎn)主管必須確保員工能夠按照作業(yè)指導(dǎo)書(shū)進(jìn)行作業(yè)。需要有效的信息反饋系統(tǒng)能在異常發(fā)生時(shí)得到有效的反饋。對(duì)于不合格的產(chǎn)品應(yīng)根據(jù)8.2節(jié)（不合格品管理程序）進(jìn)行處理。Whenenvironmentalaspectsareconsideredtobesignificant,CMSshallestablishrelatedcontrolmethodstoreduceoreliminatestheimpacttotheenvironmentandtoseekforconformitytothepolicy.當(dāng)評(píng)價(jià)與所確定的重要環(huán)境因素運(yùn)行時(shí)，為確保其在運(yùn)行過(guò)程中能夠控制或減少對(duì)環(huán)境的影響，應(yīng)建立相應(yīng)的控制措施，以滿足環(huán)境方針。7.5.2ValidationofProcessesforProductionandServiceProvision生產(chǎn)和服務(wù)提供的過(guò)程確認(rèn)CMSvalidatesprocessesforproductionandserviceprovisionwheretheresultingoutputcannotbeverifiedbysubsequentmonitoringormeasurement.Validationdemonstratestheabilityoftheprocessestoachieveplannedresults.CMSestablishesdefinedcriteriaforreviewandapprovaloftheprocess,approvalofequipmentandqualificationofemployees,useofspecificmethodsandprocedures,requirementsforrecordsandre-validation.CMSneedtovalidatetheweldingprocessandestablishrelateddocumenttocontroltheprocess.當(dāng)輸出不能由后續(xù)的監(jiān)視或測(cè)量驗(yàn)證時(shí)，公司對(duì)這樣的過(guò)程進(jìn)行驗(yàn)證。驗(yàn)證證明了過(guò)程的能力和策劃的結(jié)果。公司定義標(biāo)準(zhǔn)來(lái)審查設(shè)備的認(rèn)可和人員資質(zhì)的鑒定,使用特定的方法和程序進(jìn)行記錄和再驗(yàn)證，公司需要進(jìn)行過(guò)程確認(rèn)的工序?yàn)楹附庸ば颍越⑾嚓P(guān)的文件對(duì)其進(jìn)行管控。Theidentificationandtraceabilityshallbeimplementedthroughouttheproductrealizationto