儀容儀表和個人衛(wèi)生培訓(xùn)課程

儀容儀表和個人衛(wèi)生培訓(xùn)課程Grooming&Hygiene

個人儀表與衛(wèi)生LookingYourBest!展示給客人你最佳的儀容,儀表.

CreatingAnImpression.給客人留下深刻的印象.

OurHotel’sImage.我們酒店的形象.

You-ARepresentation.你就是這一切的代表.

9/18/20232LESSONOUTLINES

課程目錄GeneralGroomingStandards個人儀表基本標(biāo)準(zhǔn)FemalesGroomingStandards女員工儀表標(biāo)準(zhǔn)MaleHairstandards男員工儀表標(biāo)準(zhǔn)KitchenEmployees

廚房員工儀表9/18/20233OBJECTIVE

培訓(xùn)目的通過本次培訓(xùn)，你將能夠列出并解釋出酒店的個人儀表和衛(wèi)生方面的標(biāo)準(zhǔn)。Attheendofthetraining,youwillbeabletolist&explainHolidayInnDayaBayGrooming&Hygienestandards.

9/18/20234Uniformsshouldbechangeaccordingtodepartmentprocedures.要穿部門所規(guī)定的制服Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup-sideoftheuniformed.上班時名牌一定要隨時佩戴在制服左上方正確的位置DressCode/Uniforms

服裝9/18/20235UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone

除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有損壞，必須立即通知制服間，以及時修補。DressCode/Uniforms服裝/制服

9/18/20236Whywearanametag?

為什么要戴名牌？Itenablenewstafftointegratefaster。它能使新員工快速進入狀態(tài)Itgivesanorganizationafriendlierandmorepersonalimage?？梢詭Ыo飯店親切及個人化服務(wù)的形象Customersandvisitorsliketoknowwhotheyaretalkingto?顧客想知道他們在和誰講話9/18/20237Whywearanametag?

為什么要戴名牌？Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior.它能加強員工對自己的表現(xiàn)及行為的責(zé)任感Itenablenewstafftointegratefaster.它能使員工很快的辨認新同事9/18/20238GeneralGroomingStandards

個人儀表基本標(biāo)準(zhǔn)Hairmaynotlookwetandoily.頭發(fā)看起來不要非常油膩，要保持清潔。Nostronghairspray,gel,lotiononhair.不要在頭發(fā)上涂抹過多的發(fā)膠Nofancydesignhairstyles.不要留怪異的發(fā)型Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairofsmallearstudsforfemales不要佩帶耀眼的首飾，只可佩帶結(jié)婚戒指、手表，女員工可佩帶小耳釘，且一只耳朵只能戴一個耳釘9/18/20239Nonecklacesmayshowoutsidetheuniform.項鏈不要佩帶在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.內(nèi)衣顏色必須與裙子、男女襯衣的顏色相符Longjohnsmustnotprotrudejackets/trousers.內(nèi)衣領(lǐng)口、褲邊不得露出襯衣和外套9/18/202310GeneralGroomingStandards

個人儀表基本標(biāo)準(zhǔn)Pocketsmaynotcontaintoomanyarticles,norlookbully.工裝口袋不允許裝太多的東西，或看起來臃腫Shoesshouldbepolished.保持皮鞋的光亮Fingernailsshouldbeclean,short,welltrimmed.指甲要整潔、整齊9/18/202311GeneralGroomingStandards

個人儀表基本標(biāo)準(zhǔn)Avoidgarlic,onion,andstrongspicysmellingfoodbeforereportingtowork.

工作前要去除口腔或身體的異味，如：蒜，元蔥及某些刺激性食品較強的氣味。

Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.飯前便后要洗手。9/18/202312GeneralGroomingStandards

個人儀表基本標(biāo)準(zhǔn)

Hairmustbeclean,neatandtidyatalltimes.時刻保持頭發(fā)干凈整潔。

Fringemustbeabovetheeyebrow.垂在額前的短發(fā)，不可遮蓋眼。

Colorofhairmustbeofa“natural”color.頭發(fā)的顏色要自然。

Nofancyunnaturalcoloredhair.頭發(fā)不可染刺眼的或不自然的顏色9/18/202313WOMEN’SGROOMING

女員工儀表標(biāo)準(zhǔn)9/18/202314Mustbeclean,well-cutandregularlymaintained.頭發(fā)要梳理整齊Loosehairmustnottoughtheshoulders,Ifso,itmustbewornupinanelegantprofessionalstyle.E.g.:braided,pony-tail,bun.頭發(fā)長度不能到肩膀，否則的話一定要優(yōu)雅專業(yè)扎起來。如：辮子、綁成馬尾狀、盤成發(fā)髻。WOMEN’SGROOMIN

G女員工儀表標(biāo)準(zhǔn)Hair發(fā)型9/18/202315Hairworninapony-tailonthecrown.頭發(fā)像皇冠似的綁的很高的馬尾Hairfringecoveringtheeyebrows.流海遮住了眉毛Wetlook.頭發(fā)看起來是濕的Extremestyleorlight-colors.奇怪的發(fā)型或顏色NOTACCEPTABLE不允許9/18/202316Hairaccessoriesmustbeofaconservationnature.頭發(fā)上戴的飾品一定要保守自然Allribbons,ready-madebowsandscrunches’shouldbeblack。頭飾僅能使用黑色HairAccessories

頭發(fā)上戴的飾品9/18/202317Male&Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女員工上班均不允許佩戴首飾或飾物JEWLLERY珠寶Brooch,bracelet,ankletsandlip/nose/earringsnotallowed.不允許佩戴胸針，手鐲，腳鏈，嘴\鼻\耳環(huán)9/18/202318Exceptforwristwatch,weddingringandstudearringsforfemalestaff.Themaximumdiameterofringcannotwiderthanthefinger.Earringsshouldbeeithergold,silver,orpearlStuds,Nohangingearringsshouldbeworn.手表、結(jié)婚戒指除外，女員工可允許佩戴釘狀耳環(huán)）,戒指寬度不能寬于手指。耳環(huán)只能戴金、銀或珍珠，不能戴吊式耳環(huán)。Bangle(foot-lace)shouldnotbeworn.不能戴腳鏈.9/18/202319MAKE-UP化妝Make-uphastobelight,andclassic化妝必須是淡妝并且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher.女員工最基本要涂口紅即腮紅Usesimple/light/closetoskin’snailpolish.使用透明色或接近膚色的指甲油9/18/202320FemalesGroomingStandards

女員工儀表標(biāo)準(zhǔn)Falseeyelashesnotpermitted.不允許戴假睫毛。NoStrongperfume.不允許用味道過濃的香水。Noblackordarkmarooncolorlipstick.不可涂抹黑色或深褐色的口紅。Notattooedeyelid/browsandlips.不準(zhǔn)紋眉。紋眼線；紋唇9/18/202321Stockings絲襪MustbewornbyallfemaleAssociate.所有女員工都要穿絲襪Skirtsmustalwaysbewornwithpantyhosestockings.Plain,skincolourandnoruns/noholes.應(yīng)穿酒店統(tǒng)一發(fā)放的絲襪。并保證絲襪無破洞、無抽絲9/18/202322MaleHairstandards

男員工儀表標(biāo)準(zhǔn)

9/18/202323Hair,whichmustbecleanandofaconservativestyle,shouldbemaintainedregularly,Andnotreachingthecollar.MinimumhairlengthofNumber2onrazorsetting.Nohairfringecouldcovertheeyebrows.Sideburnsshouldnotextendbeyondthemiddleoftheear.男員工的頭發(fā)要保守，并梳理整齊，長度不到衣領(lǐng)，最短長度為2公分前面的頭發(fā)不能擋住頭發(fā),鬢角不能超過耳中央MEN’SGROOMING9/18/202324NoPrintT-Shirtshouldbewornunderuniforms.不能在制服下穿著有印花的T恤Handsandnailsmustbeandwellmanicuredatalltimes.Lengthofnailcouldnotbeoverthetopofthefinger.雙手及指甲要整齊清潔，指甲不宜超過Uniformsmustbeclean,well-ironedandfreefromspotsandstainswithnoButtonsmissingandonloosethreads.制服須干凈，熨燙平整，無污漬，鈕扣齊全，無開線MEN’SGROOMING9/18/202325MEN’SGROOMINGFacemustbeclean,shavenatalltimes.保持面部清潔

Noearringsofanysortallowed.不準(zhǔn)佩帶耳環(huán)及其他小飾品Plainblackordarkcolortonesocksonly.只允許穿黑色襪子Blackshoes,cleanandpolished.只允許穿酒店統(tǒng)一發(fā)放的工鞋皮鞋要光亮9/18/202326KitchenEmployees

廚房員工儀表

9/18/202327KitchenEmployees

廚房員工儀表

Hatsmustbewornatalltimes.工作時必須佩帶工作帽Hairmustbewashedeveryday.每天必須洗頭9/18/202328KitchenEmployees

廚房員工儀表

Femalesmustwearhairnets.女員工應(yīng)該佩帶發(fā)網(wǎng)Nojewelryofanysortallowed.不準(zhǔn)佩帶任何裝飾物mustwearkitchenshoes/boots.必須穿廚房的鞋和靴子9/18/202329PersonalHygiene

個人衛(wèi)生

9/18/202330PersonalHygiene

個人衛(wèi)生

Bathedaily.每天洗澡。Brushyourteeth.每天刷牙Washyourhairandkeepitcleananddandrufffree.清洗頭發(fā)，保持頭發(fā)干凈，沒有頭皮屑9/18/202331PersonalHygiene

個人衛(wèi)生

Usedeodorant.

可使用除臭劑Useperfumeorcologneinmoderation.

可使用溫和清淡的香水9/18/202332PersonalHygiene

個人衛(wèi)生Avoidgarlic,onions,strongspicysmelli