酒店英語Unit-3-Concierge-Ser課件

Unit3

ConciergeService大堂服務(wù)

（禮賓服務(wù)）Unit3

ConciergeService大堂服1concierge[‘k?ns?e??]

n.禮賓部，看門人concierge[‘k?ns?e??]n.禮賓部，看門2Unit3

ConciergeService大堂服務(wù)

金鑰匙服務(wù)（禮賓服務(wù)）Unit3

ConciergeService大堂服3ShowRooms介紹房間BookTickets訂票服務(wù)CarryLuggage幫客人拿行李ShowRooms介紹房間BookTickets訂票4ProvideHotelInformation介紹酒店BookTaxis預(yù)訂出租車

ProvideHotelInformation介紹酒5TheProcedureofWelcomingGuestsStep1Greetingguests問候客人Step2Countingluggage清點(diǎn)行李Step3Leadinggueststothefrontdesk引領(lǐng)客人至總臺(tái)Step4Leadinggueststotherooms引領(lǐng)客人至客房Step5Introducingroomsandservices介紹房間及服務(wù)

TheProcedureofWelcomingGue6luggage[‘l?g?d?]n.行李suitcase

[‘su?tke?s]n.手提箱handbagn.手提包trolleycase['tr?l?'ke?s]n.拉桿箱luggage[‘l?g?d?]n.行李suitcas7cart[kɑ?t]n.手推車luggagecart行李車café

[‘k?fe?]n.咖啡館cartcafé8first-class一流的western-style西式的bar[bɑ?]n.酒吧convenience[k?n‘vi?n??ns]n.方便atyourconvenience在您方便之時(shí)introduction[,?ntr?‘d?k?(?)n]n.介紹introduceV.介紹first-class一流的9luggage[‘l?g?d?]n.行李

suitcase[‘su?tke?s]n.手提箱handbagn.手提包c(diǎn)afé[‘k?fe?]n.咖啡館cart[kɑ?t]n.手推車luggagecart行李車first-class一流的western-style西式的bar[bɑ?]n.酒吧convenience[k?n‘vi?n??ns]n.方便

atyourconvenience在您方便之時(shí)introduction[,?ntr?‘d?k?(?)n]n.介紹introduceV.介紹luggage[‘l?g?d?]n.行李10酒店英語Unit-3-Concierge-Ser課件11Whatkindofservicedoesthebellmanoffertotheguest?Thebellmancarriesluggage,provideshotelinformationandleadstheguesttotheroom.Whatkindofservicedoesthe12Dialogue1Whatdoesthebellmandoaftergreetingtheguest?Thebellmancountstheluggage.Dialogue1Whatdoesthebellma13WhatkindsofpeopleoftenchoosetheCityWallHotelasthefavoriteplacetostay?VIPs,officialguestsandbusinessmenfrommanycountries.Whatkindsofpeopleoftencho14KeysentencesStep1問候客人：ShallIhelpyouwithyourluggage?=____/_____Ihelpyouwithyourbaggage?沒關(guān)系：It’smypleasure.=___________________.=____________.=_______________.YouarewelcomeCanMayNotatallThat’sallright/OKKeysentencesStep1問候客人：Youar15Step2清點(diǎn)行李Onesuitcaseandonehandbag,aretheseallyours?Aretheseallyourbaggage?Step3引領(lǐng)客人去總臺(tái)Thisway,please,sir.Followme,please.Pleasecheck-inatthefrontdeskandI’llwaitforyou.Step2清點(diǎn)行李16Step4引領(lǐng)客人至客房Letmeshowyouuptoyourroom.Followme,please.Thisway,please.Hereisyourroom.Step4引領(lǐng)客人至客房17Step5介紹房間及服務(wù)Ourhotelisafirst-classhotel(5-starhotel)andchosenasthefavoriteplaceto…TherearethreeChineserestaurants,twowestern-stylerestaurants,abaranda24-hourcafé.Thereisacoffeeshoponthethirdfloor.Theyarereadytoserveyouatyourconvenience.Step5介紹房間及服務(wù)18Thebusinesscentercansendfaxessende-mails,typedocuments,photocopydocumentsandpostlettersforyou.Thebusinesscentercansendf19ActthedialogueActthedialogue20Revision行李手提箱手推車介紹大堂服務(wù)一流的酒店西式的餐廳一個(gè)24小時(shí)咖啡廳在你方便的時(shí)候luggagesuitcasecartintroduceconciergeserviceafirst-classhotelawestern-stylerestauranta24-hourcaféatyourconvenienceRevision行李luggage21airconditioner空調(diào)

[k?n'd??(?)n?]

controlpanel控制面板

['p?n(?)l]laundryservice洗衣服務(wù)['l?ndri]n.洗衣，洗衣店channeln.頻道['t??n(?)l]airconditioner空調(diào)controlpan22dial[‘dail]v.撥電話immediately[?‘mi?d??tl?]adv.立即tip[t?p]n.小費(fèi)taketips拿小費(fèi)dial[‘dail]v.撥電話23airconditioner[k?n'd??(?)n?]

空調(diào)controlpanel[‘p?n(?)l]控制面板laundryservice['l?ndri]洗衣服務(wù)channel[‘t??n(?)l]n.頻道dial[‘dail]v.撥電話immediately[?‘mi?d??tl?]adv.立即tip[t?p]n.小費(fèi)taketips拿小費(fèi)

airconditioner[k?n'd??(?)n?]24Dialogue2Whatdoesthebellmanintroducetotheguest?OnwhichchannelcantheguestenjoyEnglishprograms?Howcantheguestgetlaundryservice?Thebellmanintroducestheroomfacilitiesandthelaundryservice.OnChannel5andChannel6.Dial16forlaundryservice.Dialogue2Whatdoesthebellma25KeysentencesStep1放置行李Wherewouldyoulikemetoputyourluggage?Step2介紹房間設(shè)施Thisistheairconditionercontrolpanel.Andthebathroomisoverthere.Weofferhotwater24hoursaday.YoucanenjoyEnglishprogramsonChannel5andChannel6.KeysentencesStep1放置行李26Step3介紹酒店其他服務(wù)Dial16forlaundryservice.Dial12forroomservice.IsthereanythingelseIcandoforyou?=What____canIdoforyou?Step4拒收小費(fèi)It’sverykindofyou.Butwedon’ttaketips.Thanksanyway.elseStep3介紹酒店其他服務(wù)else27MatchthefollowingsentencesG:Justputitonthetable.G:Istherehotwaterinthebathroom?G:Howabouttheroomservices?G:WhichchannelistheFrenchchannel?B:TheFrenchprogramsareshownonChannel7.B:Dial12forroomservice.B:WhereshouldIputthebag?B:Weofferhotfor24hours.MatchthefollowingsentencesG281.G:____________________________B:Thebathroomisoverthere.2.B:Wherewouldyoulikemetoputyourluggage?

G:_____________________________3.G:_____________________________

B:It’sverykindofyou,sir.Butwedon’ttaketips.4.G:ArethereanyEnglishprogramsontheTV?

B:______________________________Whereisthebathroom?Anywhere,please.Hereissomethingforyou.Yes.YoucanenjoyEnglishprogramsonChannel5andChannel6.1.G:________________________29Listening1.Thedialoguehappens_______.A.intheeveningB.tomorrowmorningC.inthemorningD.at8o’clock2.Thetaxiwillwaitfortheguest______.A.intheguestroomB.onWangfujingStreetC.atthefrontdeskD.infrontofthegateCDListening1.Thedialoguehappe30FillintheblanksA.Goodmorning,sir.Nicetomeetyou.________________B.Goodmorning.Iwantataxi.I’mgoingtoWangfujingStreet.