不合格品控制程序 中英文版

xxxxLTD.不合格品控制程序NONCONFORMINGPRODUCTCONTROLPROCEDURE文件編號：OP-QA-10DocumentNo.:OP-QA-10版本：01Version:01頁次：1of9Page:1of9程序文件ControlProcedure制定單位PreparingDepartment:QADepartment牛效日期EffectiveDate:08-Oct-2xxx制定Preparedbyxxx審核：Checkedby:批準(zhǔn)：Approvedby:日期Date20xxx-09-27日期Date日期DateDistributionlist分發(fā)簽收清單客服部CSDept日期Date開發(fā)部D&DDept日期Date物料部MaterialDept日期Date品質(zhì)部QADept日期Date生產(chǎn)部Prod.Dept日期Date貨倉部WH.Dept日期Date運(yùn)作部OPDept.日期Date采購開發(fā)部SourcingDept日期Date工程部EngineeringDept日期Date人事&行政部HR&Admin.Dept日期Date未經(jīng)授權(quán)不可拷貝！Itisnotallowedtomakeanycopywithoutauthorization文件編號：文件編號：OP-QA-10DocumentNo.:OP-QA-10版本：01Version:01不合格品控制程序NONCONFORMINGPRODUCTCONTROLPROCEDURExxxxLTD.1.RevisionHistory修改記錄頁次：2of9Page:2of9REVISION版本DESCRIPTIONOFCHANGE修訂內(nèi)容ORIGINATOR起草人RELEASEDATE發(fā)行日期01OriginalRelease新版發(fā)仃XXX20xx-10-087.7.2.3.4.xxxxLTD.不合格品控制程序NONCONFORMING

PRODUCTCONTROL

2.3.4.xxxxLTD.不合格品控制程序NONCONFORMING

PRODUCTCONTROL

PROCEDURE文件編號：OP-QA-10DocumentNo.:OP-QA-10版本：01Version:01頁次：3of9Page:3of9purpose目的為有效地杜絕不合格的物料、半成品及成品的誤用、流出；并對其予以恰當(dāng)處理.Toavoidnonconformingmaterials,semi-finishedproductsandfinishedproductsfrommisuseandOutflow,anddisposethemproperly.scope范圍適用于不同階段的產(chǎn)品及物料：如進(jìn)料、制程、成品、庫存及客戶退貨.Applicableformaterialandproductsindifferentlevel:Incoming,process,finishedgoods,stockandcustomerreturns.ReferenceDocument參考文件4.14.24.34.44.54.6《MRB運(yùn)作程序》《記錄管理程序》《進(jìn)料品質(zhì)控制程序》《過程質(zhì)量控制程序》《出貨質(zhì)量控制程序》MRBoperationprocedureRecordcontrolprocedureIncomingqualitycontrolprocedureProcessqualitycontrolprocedureOutgoingqualitycontrolprocedure《纟糾正與預(yù)防措施管理程序》Correctiveandpreventiveactionmanagementprocedure4.7《產(chǎn)品標(biāo)識及追溯性管理程序》Productidentificationandtraceabilitymanagement

procedure5.Definition定義5.5.1合格：滿足要求.Conforming:Satisfytherequirement5.2不合格：未滿足要求.Nonconforming:Disatisfytherewuirement.Responsibility職責(zé)6.1品質(zhì)部：負(fù)責(zé)對不合格原料及成品的檢驗(yàn)判定及標(biāo)識。QADept.:Responsibleforinspection,judgmentandidentificationofnonconformingmaterialandproducts.6.2生產(chǎn)部：負(fù)責(zé)對在線不合格物料及產(chǎn)品的隔離。ProductionDept.:Responsibleforseparationofnonconformingmaterialorproductsinprocess.6.3貨倉部：負(fù)責(zé)對不合格物料及成品的隔離WarehouseDept.:Responsibleforseparationofnonconformingmaterialsandfinishedproducts.Generalprocedure一般程序7.1總則General7.1.1本公司的不合格品的處理方式為：退貨、暫允收貨、返工、挑選使用、報廢。Disposalwaysfornonconformingproductare:reject,useasis,rework,sortin?andscrapped.7.1.2經(jīng)檢驗(yàn)判定、標(biāo)識與隔離的不合格品，在未做適當(dāng)處理決議前，任何人不得領(lǐng)用或使用。不合格品控制程序文件編號：OP-QA-10DocumentNo.:OP-QA-10xxxxLTD.NONCONFORMING版本：01PRODUCTCONTROLVersion:01PROCEDURE頁次：4of9Page:4of9Nooneshouldusenonconformingmaterialorproductswhichwerejudged,identifiedandseparatedunlessthereisaproperdecision.7.1.3不合格品之判定，應(yīng)參照對應(yīng)的檢驗(yàn)規(guī)范或確認(rèn)樣品。Decisiononnonconformingproductsshallrefertotherelevantinspectionstandardorapprovedsample.7.1.4不合格品應(yīng)該進(jìn)行標(biāo)識與隔離。Nonconformingproductsmustbeidentifiedandseparated.7.1.5經(jīng)過返工/修理后的產(chǎn)品必須再次接受檢驗(yàn)，并保留檢驗(yàn)記錄.Reworkedandrepairedproductsmustbere-inspectedandkeepaninspectionrecord.7?2進(jìn)料不合格品IncomingNonconformingMaterials7.2.1拒收不合格品需貼紅色“IQC不合格標(biāo)簽”，并放置在不合格品區(qū)域；Rejectedmaterialsshallbestuckwithared“IQCrejectionlabel”andplacedinnonconformingmaterialarea.7.2.2檢驗(yàn)員將不合格現(xiàn)象及判定結(jié)果記錄于《來料檢查報告》中，交品管部主管及經(jīng)理審核；

NonconformingphenomenaandjudgmentsarerecordedinIncomingInspection

Reportbyinspectorandsendtosupervisorandmanagerforapproval.7.2.3當(dāng)不合格物料生產(chǎn)急需時，可通過MRB會議對物料進(jìn)行評審，其結(jié)果記錄在《MRB報告》

中，具體參見《MRB運(yùn)作程序》。Incasethenonconformingmaterialisurgentlyused,aMRBmeetingisheldtoreviewit.ResultwillrecordinMRBReport,thedetailsreferstoMRBOperationProcedure7.2.4品質(zhì)部分發(fā)《來料檢查報告》，通知物控部，品質(zhì)部同時將糾正及預(yù)防措施報告分發(fā)給供應(yīng)商，要求供應(yīng)商回復(fù)改善對策。IncomingInspectionReportisdistributedbyQADepttoinformMCDeptandmeanwhileissueCorrectiveandPreventiveActionRequesttosupplierforimprovementcountermeasure.7.2.5若物料退貨，則MC根據(jù)IQC檢驗(yàn)報告結(jié)果知會貨倉退貨，貨倉開出《退貨單》，在供應(yīng)商運(yùn)回貨物時，將該單要求供應(yīng)商簽名。heIncasematerialisjudgedasRTV，MCinformwarehousetoreturnaccordingtotresultof“IQCinspectionreport”.WarehouseissueaMaterialReturnSlipandaskforasignaturefromsupplierwhenreturntosupplier.he7.3制程不合格品NonconformingProductsInProcess7.3.1制程中發(fā)現(xiàn)不合格品時，發(fā)現(xiàn)者需報告給生產(chǎn)主管，不合格品應(yīng)用紅色箱子進(jìn)行隔離；Whennonconformingproductsfoundinprocess，thefindershallreporttotheproductionsupervisorandtheseproductsshallbeseparatedwithredbox.7.3.2PQC發(fā)現(xiàn)不合格品時，需將結(jié)果記錄在《巡拉報告表》中，不合格品由生產(chǎn)車間負(fù)責(zé)改善.PQCshallrecordtheresultinLineMonitoringReportWhenfindingnonconforming不合格品控制程序文件編號：OP-QA-10DocumentNo.:OP-QA-10xxxxLTD.NONCONFORMING版本：01PRODUCTCONTROLVersion:01PROCEDURE頁次：5of9Page:5of9productswhichshallbeimprovedbyproductionfloor.7.3.3生產(chǎn)中發(fā)現(xiàn)不合格品是因?yàn)樵牧系脑蚨鴮?dǎo)致的，由生產(chǎn)單位填寫《原物料異常報告表》經(jīng)品質(zhì)部QA核實(shí)，交IQC/MC/采購部共同處理.AnAbnormalMaterialsReportshallbeissuedbyproductionandcheckedbyQAWhenfoundnonconformingproductscausedbyrawmaterials,andIQC/MC/Purchasingwillhandleittogether.7.4成品不合格品FinishedNonconformingProducts7.4.1QA人員將不合格品記錄在檢查報告中并要求生產(chǎn)車間返工，返工后交QA重驗(yàn)，直至合格為止。QAinspectorwillrecordnonconformingproductsinQAOutgoingInspectionRepondrequestproductiontoreworkthem.Thereworkedproductswillberecheckeduntiltheyareallconforming.7.5庫存不合格品NonconformingProductsInStock7.5.1庫存原物料/半成品及成品若經(jīng)重檢不合格將按7.2/7.3/7.4處理。Incasethere-inspectionoftherawmaterial,semi-finishedproductsandfinishedproductsinstockfailed.Nonconformingmaterialorproductswillbedisposedaccordingto7.2/7.3/7.4.7.6顧客退貨不合格品NonconformingProductsReturnedbyCustomer7.6.1客服部在收到顧客退貨或投訴時，應(yīng)立即交品質(zhì)部；CSDept.shallhandoverthereturnedproductsorcomplaintfromcustomertoQADept.assoonastheyget.7.6.2品質(zhì)部立即反饋給責(zé)任單位，要求其分析原因，實(shí)施糾正措施，品質(zhì)部確認(rèn)改善效果。QADept.shallfeedbacktoresponsibleDept.immediatelyandrequestforcauseanalysis,implementingcorrectiveactions.QADept.willconfirmtheimprovementeffect.7.6.3顧客抱怨的糾正與預(yù)防，應(yīng)由品質(zhì)部負(fù)責(zé)，見附件《客戶投訴報告》。QADeptisresponsibleforcorrectionandpreventionforcustomercomplaint.SeattachedCustomerComplaintRepor.t7.6.4顧客退回的不合格品，由貨倉負(fù)責(zé)點(diǎn)收并通知AE，需挑選、返工或報廢時，由責(zé)任單位負(fù)責(zé)處理，品質(zhì)部QA跟蹤返工效果。WarehouseisresponsibleforcountingandreceivingnonconformingproductsreturnedbycustomerandinformsrelevantAE.Incasetheseproductsneedtosort,reworkorscrap,theresponsibleDept.shallhandlethemandQAshallfollowupthereworkeffect.7.6.5不合格品返工、分揀后且經(jīng)由生產(chǎn)部全檢完畢后，立即通知品質(zhì)部安排優(yōu)先抽檢，以避免和其它產(chǎn)品相混淆。

xxxxLTD.不合格品控制程序NONCONFORMINGPRODUCTCONTROLPROCEDURE文件編號：OP-QA-10DocumentNo.:OP-QA-10版本：01Version:01頁次：6of9Page:6of9ProductionDept.shall100%checkthereworkedandsortednonconformingproducttheninformsQADept.arrangingapriorityinspectiontoavoidmixwithotherproduction.7.6.6當(dāng)品質(zhì)部與客服部就產(chǎn)品判定有爭議時，由品質(zhì)部、客服部一澄清問題點(diǎn)并做出結(jié)論，必要時由公司高層作最后決議。IncasejudgmentsformQAisdifferentwithCSDept.,QADept.andCSDept.shalclarifytheissuetogetherthenmakeaconclusion，thedecisionwillbemadebythetopmanagementifnecessary.7.7糾正與預(yù)防措施CorrectiveandPreventiveActions7.7.1不合格品的糾正與預(yù)防措施參考《糾正與預(yù)防措施管理程序》CorrectiveandpreventiveactionfornonconformingproductsrefertoCorrectiveandPreventiveActionManagementProcedure.8.附件8.1《原物料異常報告表》AbnormalMaterialsReport《退貨單》MaterialReturnSlip《客戶投訴報告》CustomerComplaintReport8.4《培訓(xùn)表格》TrainingForm文件編號：文件編號：OP-QA-10DocumentNo.:OP-QA-10版本：01Version:01不合格品控制程序NONCONFORMINGPRODUCTCONTROLPROCEDURExxxxLTD.頁次：7of9Page:7of9附件8.1xxxxLTD.頁次：7of9Page:7of9附件8.1原物料異常報告表Attachment8.1:AbnormalMaterialsReport

原物料異常報告表ABNORMALMATERIALSREPORT(AMR)NO.生產(chǎn)單號PONO物料名稱MATERIALNAME規(guī)格SPECIFICATION顏色COLOR供應(yīng)商SUPPLIER生產(chǎn)車間SUBCONTRACTOR物控MC跟單AE品質(zhì)部QC采購PURCHASEDEPT車間SEWINGDEPT包裝部PACKINGDEP貨倉WHTO：責(zé)任人異常物料描述/PROBLEMDESCRIPTION:責(zé)任人Responsibility:確認(rèn)結(jié)果/RESULT:A接受/ACCEPTED口B不接受/REJECTED口C選用/SELECTED口D待決/HOLDED口制表/PREPAREDBY:制表/PREPAREDBY:日期/DATE:審批/APPROVEDBY:日期/DATE:附件8.2退貨單Attachment8.2:MaterialReturnSlip退貨單No.:_日期No.:_日期Date:供應(yīng)商名稱SupplierName:供應(yīng)商簽名：Suppliersignature:供應(yīng)商簽名：Suppliersignature:倉庫主管：WarehouseSVR:審批：Approvedby:PO號PONO.規(guī)格Spec.品名Name顏色