服務(wù)站運營管理績效

服務(wù)站運營管理績效分析部門：售后培訓(xùn)部日期：2012年2月2日服務(wù)中心運用績效管理報表的辦法服務(wù)站運營績效分析服務(wù)站運營管理報表商圈規(guī)模分析目錄目錄服務(wù)中心運用績效管理報表的辦法服務(wù)站運營績效分析服務(wù)站運營管理報表商圈規(guī)模分析商木圈責(zé)規(guī)孝模虧分錄析商圈規(guī)模分析什么是商圈為什么要做商圈規(guī)模分析如何做商圈規(guī)模分析對服務(wù)站及駐外經(jīng)理有什么好處商斃圈婆規(guī)澇模勇分鍬析—服疼務(wù)芳站轉(zhuǎn)的娛充倡足昏率名攜詞凳定炭義殘存臺數(shù)新車銷售后﹐不因交通事故報廢﹐或車輛失竊等因素﹐還存在市面上使用的車輛保有臺數(shù)指過去一定時間內(nèi)﹐曾經(jīng)有回廠記錄﹐不論做那種委修內(nèi)容﹐皆為保有臺數(shù)回站臺數(shù)凡回廠維修或保養(yǎng)﹐不論有無消費﹐只要開任務(wù)委托書﹐即算回廠臺數(shù)商單圈贊規(guī)歉模濃分導(dǎo)析—服間務(wù)楚站報的沈充忍足豬率汽盈車帥殘制存副率瞇（?。ゴ颍┦固妹锕烬X（1擔(dān)0較0－Y2）腳％枝的糧殘域存宇率日予本胳市魚場跨的爛實壘際鋸情畢況隨菠著釀賣鼠車梅后宏車色輛嘆使圍用憑的助年錢數(shù)絮，婆車遼輛廉的鼓殘隆存清率所遞遍減異，恨是悄因探為吸交冒通連事梢故受或魚自型然捎損萄耗侍所牧造唱成鬼的閉車堅輛念報景廢廉，避舉辜例解來紛說照，恨假暫設(shè)怖車嗽輛獲在沸購搶買1嶄0年暖后域其述數(shù)濁據(jù)盜為0，蔥車液輛阻殘及存秩率巧（V佛e零h小i育c蹲l感e洲S綿u斤r哪v眨i尤v老a茅l字R辯a放t眾e過V爬S擇R）跟數(shù)毫據(jù)仰將央有墓右攜邊甩統(tǒng)濕計壟表防來謠表憑示矛。例旋：存車喊輛要殘燃存艘率翻在之購冊買5年虹后鈴，炭其窯殘嚷存必率必如吳下?lián)肀荆?漠0島0－Y2＝1灶0禿0－52＝7蛛5（軌％掏）實舉際頂上丘，萍車毛輛井殘搞存法率立應(yīng)伴該情視吐社時會纏環(huán)彎境松或青車返輛蹲使跪用快狀偽況郵不諸同計而肚不使同際。殘怒存辯率贈分糖析商輪圈偉規(guī)偵模斃分數(shù)析—服捆務(wù)稻站徒的仙充據(jù)足呆率依唱據(jù)奶車散輛放購旅買辭年堤數(shù)偵（嘴使由用過年染數(shù)硬）考計肥算灑車弟輛嫌的涂殘蠶存率計船算梨：景車肅輛他殘仗存辮率島＝1扎0夢0－Y22005200620072008200920102011合計銷售臺數(shù)36048060072084096010805040殘存率殘存臺數(shù)例幸：余根霞據(jù)上購網(wǎng)買肝年度數(shù)忘與略使饒用雪年井?dāng)?shù)喪數(shù)歸來腎計皺算昆殘牽存率殘已存驚臺真數(shù)奔計落算64%75%84%91%96%99%100%23036050465580695010804585商跪圈向規(guī)悉模鋤分襖析—服撐務(wù)零站粉的麻充鐮足珍率保憲有滅臺碧數(shù)慕計腥算依嘉據(jù)霧各廚年傾度佩車姑輛健殘全存道臺穩(wěn)數(shù)鴉及淚回量廠庸率堡來蘭計莖算城保香有龍臺竭數(shù)計題算瓶：車棵輛垃保手有慎臺唇數(shù)旱＝繭殘欺存竟臺煮數(shù)嚼*粥回手廠有率2005200620072008200920102011合計銷售臺數(shù)36048060072084096010805040殘存率64%75%84%91%96%99%100%殘存臺數(shù)23036050465580695010804585回廠率30%40%50%60%70%80%90%保有臺數(shù)691442523935647609723154商閱圈褲規(guī)農(nóng)模秀分珍析—服俯務(wù)宿站運的悟充千足暖率回襲站抖臺砍數(shù)世計窯算依飯據(jù)囑各紫年刺度賞車范輛哲保深有嚇臺出數(shù)趴及磁回活站混次唇數(shù)釘來濁計神算悉回蘇站偷臺邊數(shù)計廉算泥：車惹輛繁回縱站雞臺奮數(shù)括＝盈殘哈存究臺炮數(shù)塌*腐回城廠股率鴿*幟回榴站襲次衣數(shù)2005200620072008200920102011合計銷售臺數(shù)36048060072084096010805040殘存率64%75%84%91%96%99%100%殘存臺數(shù)23036050465580695010804585回廠率30%40%50%60%70%80%90%保有臺數(shù)691442523935647609723154回站次數(shù)11.522.5345回站臺數(shù)6921650498316923040486011364商云圈型規(guī)菠模野分塵析—服牢務(wù)糞站幸的厭充薪足呀率營儉業(yè)慣收津入利計雕算依來據(jù)傭各閥年玻度汁車旗輛可回拆站妻臺甘次簡及悲平甲均廈客跨單翻價荒來司計鎖算修營跡業(yè)適收美入計液算：弦營坑業(yè)爛收可入寶＝蒙回看站鑼臺濃次用*引平熄均洽客禾單雀價2005200620072008200920102011合計銷售臺數(shù)36048060072084096010805040殘存率64%75%84%91%96%99%100%殘存臺數(shù)23036050465580695010804585回廠率30%40%50%60%70%80%90%保有臺數(shù)691442523935647609723154回站次數(shù)11.522.5345回站臺次6921650498316923040486011364平均客單價800700600500450400350營業(yè)收入55200151200302400491500761400121600017010004678700平帳均渣月賠進馳站腎數(shù)濤為9恨4副7臺疾，叛月謝營甲業(yè)匠收蛙入哀為3喚8遲9邁,圣8送9粗2元商現(xiàn)圈壇規(guī)跡模跳分嚼析—服場務(wù)自站丘的爺充慌足誕率維趴修籃工紹位怨周我轉(zhuǎn)鍛率定拉義:一影個燒維池修浴工浸位校一香天群可雄維淹修諷的臺角數(shù)計顧算:服格務(wù)鐘站宮的憐工失位工苗位趙周撤轉(zhuǎn)警率機神修鈑及金噴其漆?機夕修臨工掏位敏周釘轉(zhuǎn)綢率挖標(biāo)苗準(zhǔn)瞇值搭為4朗0雹0紹%?即筒一悶個尸機養(yǎng)修痰工雞位候一走天很修4輛澤車慌為狼準(zhǔn)?鈑寸金茫工作位稅周斤轉(zhuǎn)懇率意標(biāo)說準(zhǔn)寺值挎為1杏0部0輝%?即地一饅個粘鈑卵金因工崇位巾一誕天觸修1輛窗車生為針準(zhǔn)?噴嚼漆唉工魂位敘周齊轉(zhuǎn)僑率預(yù)標(biāo)汽準(zhǔn)畢值桶為1災(zāi)0狗0臉%?即細一盈個悔噴返漆勻工旱位待一跑天勺修1輛杰車損為塔準(zhǔn)商許圈嫂規(guī)散模厭分絲式析—服珍務(wù)庫站鐵的抵充熄足聽率維假修絡(luò)工柏位協(xié)需由求訴計顯算維冬修欺工唐位=月飲進栽站茶臺賀數(shù)維徑修染工毫位恭周優(yōu)轉(zhuǎn)稅率它*瞇工榆作收天仔數(shù)如雅前愉案宗例損，池月爆均塔進絲式站謊臺頃數(shù)9育4營7臺尿，承以裳鈑奇噴樹車拳占1獅5庸%，際分棒別辮計鼻算墊該捐服鐵務(wù)光站側(cè)需蹄要縫多形少豆個乏機伙修便工心位月，擴多戚少碗個撥鈑確噴膜工兔位飼？總叔回猜站午臺販數(shù)9輸4罵7臺機勁修8圍0膜5臺鈑睬噴1黨4價2臺機修工位=8054*30=6.7鈑噴工位=1421*30=4.7*2=9.4商訴圈抹規(guī)領(lǐng)模岸分售析—服部務(wù)思站值的岔充移足夫率思舍考棒題現(xiàn)狀所管轄的服務(wù)站，那幾家符合標(biāo)準(zhǔn)狀況？高于標(biāo)準(zhǔn)多？還是低于標(biāo)準(zhǔn)多？問題問題形成的原因是什么？是否為共同的問題點？還是各站有異？對策能否協(xié)助服務(wù)站進行改善？有效的改善對策是什么？商稍圈傅規(guī)票模柿分瓶析—服淹務(wù)皂站梳的真充吩足妻率舉耍一縣反囑三2008200920102011201220132014合計銷售臺數(shù)36048060072084096010805040殘存率64%75%84%91%96%99%100%殘存臺數(shù)23036050465580695010804585回廠率30%40%50%60%70%80%90%保有臺數(shù)691442523935647609723154回站次數(shù)11.522.5345回站臺次6921650498316923040486011364平均客單價800700600500450400350營業(yè)收入55200151200302400491500761400121600017010004678700議執(zhí)題幼一壇：商滿圈毅規(guī)磁模氧分辛析—服桑務(wù)漫站證的確充歲足哈率2005200620072008200920102011合計銷售臺數(shù)3600480060007200840096001080050400殘存率64%75%84%91%96%99%100%殘存臺數(shù)2300360050406550806095001080045850回廠率30%40%50%60%70%80%90%保有臺數(shù)69014402520393056407600972031540回站次數(shù)11.522.5345回站臺次690216050409830169203040048600113640平均客單價800700600500450400350營業(yè)收入5520001512000302400049150007614000121600001701000046787000議允題復(fù)二璃：舉娛一有反歪三服系務(wù)礎(chǔ)中揉心疫運傾用擠績受效惠管撥理草報矛表乎的糖辦弄法服膽務(wù)幸站將運證營壟績奪效到分救析服室務(wù)州站灘運輛營班管污理鏟報隙表商原圈換規(guī)床模沙分界析服趁務(wù)速站同運揉營宋管隙理父報踏表透器過寄行夫動溫、飾創(chuàng)服造聽價蠻值開蛋創(chuàng)掃價莖值覽的貸靈魚感爽、娘經(jīng)彼驗有走目逆的短的薦整朽理定新量魔顯既示丟事貼實報辛表汪管練理笑的吉基賽本接認漏識服乳務(wù)毅站吐運期營椒管專理呆報抹表運跪營卡管毒理慶報則表饞的他種樣類營業(yè)日報表每日業(yè)績進度追蹤利潤中心表每月經(jīng)營情況追蹤績效管理表每月經(jīng)營績效分析服升務(wù)蝦站汪運際營突管語理拖報晃表—日杠報奏表服務(wù)站營業(yè)日報表2011年12月日期星期營業(yè)收入回廠臺次用戶收入廠家收入其他收入合計工時/備件收入工時比機修保養(yǎng)鈑金油漆精品洗車美容首保索賠其他工時收入備件收入機修保養(yǎng)鈑金噴漆精品洗車美容首保索賠其他合計1四17811809008006002604972.0308953.032031.66921.4323%11111120290462五5788360036012002602299.0309187.031998.67188.4322%10202121180453六606218048020023005203659.74011331.742216.99114.8420%111111192110474日4268360010006002604609.35010557.3522068351.3521%122021201120505一606218096080012002603659.74012041.7421399902.7418%111113191100476二823801360200196001201602.3896014440.38306011380.3821%140212161110477三698636048080036005202969.570013175.546908485.536%9112123260458四115301809402006001205231.95018261.95365214609.9520%111111201120489五1246200120096001202511.47017253.47289614357.4717%1200212311305210六38153602300200002403686.97010601.9720368565.9719%1122102021205011日96531809003006001202469.87013682.87236911313.8717%911111911304612一815618017005026001201858.97012324.97199810326.9716%111111241604613二47523605602009002402091.5708293.5720376256.5725%1021112021104814三12048096020026901202595.19016192.19198714205.1912%110111191904315四78311800036001206408.94014899.941965.312934.6413%1010022119044服尋務(wù)流站嫩運箭營錫管飯理觸報卡表—日疼報堂表服務(wù)站營業(yè)日報表2011年12月日期星期營業(yè)收入回廠臺次用戶收入廠家收入其他收入合計工時/備件收入工時比機修保養(yǎng)鈑金油漆精品洗車美容首保索賠其他工時收入備件收入機修保養(yǎng)鈑金噴漆精品洗車美容首保索賠其他合計16五34383603902006002401083.9405771.9420033768.9435%921112121204917六393618098080023001201896.357008842.3519306912.3522%111122201904718日2896360850506002402531.606987.620304957.629%102111192804419一5289180020024001201951.4807980.4819985982.4825%81011201904120二582909604003002404839.29012298.29203610262.2917%110121182704221三5667360230012002403566.99010183.9920308153.9920%122101192904622四943918016980024001203118.52014066.52199812068.5214%1211131911014923五24450024006002405164.9870011009.9821408869.9819%1500212121105224六356136096020024004806269.6012070.6198710083.616%122111202904825日454336035920036004804126.02010428.0220698359.0220%142111172714626一67183604900045002407028.38019696.38199817698.3810%1322022021105227二10331180136220069001204169.56017052.56202115031.5612%121111191904528三74880012003002406468.6015426.6269712729.617%1000211821104429四456818060020069001202929.3109287.3119687319.3121%912111911004430五3131180980605801202391.406920.420364884.429%1011211711104431六3692360240907202402269.806963.831203843.845%821121629041總計19240366602452013510859907000110432.523060366184.5271343.4294841.1219%339362837396074630421099本月營業(yè)目標(biāo)2000008000250001500090000900012000032003892008000030000021%3504040505010005040001200本月達標(biāo)率96.2%83.3%98.1%90.1%95.5%077.8%92.0%95.6%94.1%89.2%98.3%92.5%10.3%70.0%70.0%74.0%78.0%60.7%92.0%76.0%091.6%服怪務(wù)撤站膜運填營仙管貧理先報夾表—日豪報盡表擠（窮進失階繭版壩）部門服務(wù)站合計組別機修一組機修二組機修三組機修四組鈑金一組油漆一組美容組小計目標(biāo)本月挑戰(zhàn)目標(biāo)本月92,27992,27992,27992,279147,88669,0595,000591,061591,061階段目標(biāo)本日67,67167,67167,67167,671108,45050,6433,667433,445433,445營業(yè)收入當(dāng)日營收4491,31711,67975112,6744,20030031,37031,370累計零件收入本月20,15137,93834,22427,16395,442

214,918214,918累計工資收入本月7,4966,9998,1306,65923,63146,13092099,96599,965累計其它零件收入（索賠成本）本月

累計其它工資收入（索賠）本月

累計收入合計本月27,64744,93742,35433,822119,07346,130920314,883314,883各組業(yè)績達成率排名6345127--達標(biāo)率挑戰(zhàn)目標(biāo)達標(biāo)率本月30.0%48.7%45.9%36.7%80.5%66.8%18.4%53.3%53.3%階段目標(biāo)達標(biāo)率本月40.9%66.4%62.6%50.0%109.8%91.1%25.1%72.6%72.6%階段目標(biāo)差異本日-40,024-22,734-25,317-33,84910,623-4,513-2,747-118,562-118,562工資率本月27.1%15.6%19.2%19.7%19.8%100.0%100.0%31.7%31.7%零件成本本月10,57121,58418,35214,04149,964

114,512114,512零件毛利率本月47.5%43.1%46.4%48.3%47.6%#DIV/0!#DIV/0!46.7%46.7%工單毛利本月13,05916,82317,84814,86751,80839,427786154,618154,618整體毛利率本月47.2%37.4%42.1%44.0%43.5%85.5%85.5%49.1%49.1%進廠臺數(shù)本月挑戰(zhàn)目標(biāo)本月2002002002001201001010301,030本日進廠臺數(shù)本日23516712525月累計臺數(shù)本月4983596799713431431本月達成率本月24.5%41.5%29.5%33.5%82.5%71.0%30.0%41.8%41.8%各組臺數(shù)達成率排名7364125--應(yīng)收兩個月以上應(yīng)收帳款上周

183,977

183,977本周

183,977183,977未結(jié)工單本月未結(jié)工單筆數(shù)本月

190190本月未結(jié)工單金額本月

124,225124,225上個月以上未結(jié)工單筆數(shù)本月

394394上個月以上未結(jié)工單金額本月

209,800209,800人數(shù)34335712626人均產(chǎn)值9,21611,23414,11811,27423,8156,59092012,11112,111平均工單5645417185051,203650307731731服術(shù)務(wù)繩站不運楊營辟管粱理葬報隨表—利辦潤僑中患心站表營想業(yè)派收俯入—營搖業(yè)攏成柔本營好業(yè)制毛悉利—營槽業(yè)店費鏡用營該業(yè)測凈割利—管備理廟分服攤稅拘前光純疲利各柜項桑營姐業(yè)月收壁入弱之距總春和各椒項校營控業(yè)陡成玻本名之型總祥和單惑純泛銷菜售壤之妹營魚業(yè)初利掉潤各粱項你營裕業(yè)貢費傾用棒之楚總否和銷銹售滴扣刃除根成裕本漲費扶用擇后航所閥得臣凈茶利覽潤總窩公屬司遞管嗓理覆費驗用話由分服轎務(wù)樓單競位蒸負懼擔(dān)閱金投額服由務(wù)束站吵繳腎納隔盈過利紫所翅得例稅晨前顏實視際蛙獲集利基競本柳財據(jù)務(wù)劑觀腳念服殼務(wù)勻站她運也營藏管拖理節(jié)報陸表—利推潤校中奔心下表服務(wù)站2011年利潤中心表

十二月說明收入類機修保養(yǎng)收入199,063.00向用戶收費的機修保養(yǎng)項目總收入鈑金收入24,520.00向用戶收費的鈑金項目總收入噴漆收入13,510.00向用戶收費的噴漆項目總收入精品收入8,599.00向用戶收費的精品項目總收入洗車美容收入0.00向用戶收費的洗車美容項目總收入首保收入7,000.00向廠家收費的首保項目總收入索賠收入110,432.52向廠家收費的索賠項目總收入其他收入3,060.00與維修保養(yǎng)營業(yè)無關(guān)的總收入營業(yè)收入合計366,184.5營收總收入成本類機修保養(yǎng)成本120,980.00機修保養(yǎng)類的總成本鈑金成本9,860.00鈑金類的總成本噴漆成本6,890.00噴漆類的總成本精品成本3,269.00精品類的總成本其他收入成本800.00其他收入類的總成本營業(yè)成本合計141,799.00營業(yè)總成本營業(yè)毛利合計162,618.00營業(yè)收入-營業(yè)成本=營業(yè)毛利固定費用員工固定薪資67,896.0員工的基本薪資員工伙食費4,500.0員工伙食費用或補貼職工福利800.0員工的福利費用員工保險費1,000.0員工的五險一金費用郵電費300.0郵寄費、電話費、網(wǎng)絡(luò)費等相關(guān)費用辦公費3,200.0文具、印刷、耗材等相關(guān)費用水電燃氣費2,300.0水、電、煤氣等相關(guān)費用交通費400.0汽油費、汽車租賃費等相關(guān)費用交際費3,500.0與業(yè)務(wù)相關(guān)產(chǎn)生的招待費用等員工宿舍租金1,200.0員工宿舍的租金費用服務(wù)站租金19,800.0服務(wù)站的租金費用物業(yè)管理費3,000.0服務(wù)站的物業(yè)管理費用設(shè)備折舊攤提5,600.0服務(wù)站設(shè)備折舊、建物攤提的費用固定費用合計113,496.0每個月均會產(chǎn)生的費用變動費用員工提成薪資18,000.0激勵員工的提成薪資差旅費4,693.0出差交通食宿等相關(guān)費用廣告費600.0廣告宣傳等相關(guān)費用修繕費800.0服務(wù)站相關(guān)設(shè)施、設(shè)備、工具修理維護費用運費1,200.0運輸、托吊等相關(guān)費用營業(yè)外支出0.0與營業(yè)無關(guān)的相關(guān)費用變動費用合計0.0每個月不一定會產(chǎn)生的費用營業(yè)費用合計113,496.0固定費用+變動費用=營業(yè)費用營業(yè)凈利

49,122.0營業(yè)毛利-營業(yè)費用=營業(yè)凈利總部管理費用分攤

與銷售部門、管理部門等分攤的相關(guān)費用稅前純益

64,374.0營業(yè)凈利-總部管理費用分攤=稅前純益稅前純益率

0.2稅前純益/總營業(yè)收入=稅前純益率服辱務(wù)糠站嫂運摘營撓管撇理親報宿表—績黑效綿管部理掙表服務(wù)站2011年績效管理表項目

十二月名詞解釋客源首?；貜S率100%兩個月內(nèi)已做首保臺數(shù)/應(yīng)做首保臺數(shù)三包期回廠率12%半年內(nèi)返廠維修臺數(shù)/三包期內(nèi)保有量三包期外回廠率80%半年內(nèi)返廠維修臺數(shù)/三包期外保有量營收鈑噴比20%鈑噴收入/總營業(yè)收入工時比25%工時收入/總營業(yè)收入成本備件毛利率30%備件毛利/備件總營業(yè)收入耗材成本率50%耗材成本/油漆總營業(yè)收入營業(yè)費用率25%營業(yè)費用/總營業(yè)收入稅前純益率

10%稅前純益/總營業(yè)收入每人生產(chǎn)力/月機修30,000機修保養(yǎng)收入/機修技師人數(shù)鈑金10,000鈑金收入/鈑金技師人數(shù)噴漆10,000油漆收入/油漆人數(shù)美容0汽車美容收入/汽車美容技師合計19,800總營業(yè)收入/總服務(wù)站人數(shù)每人修車數(shù)/天機修3機修保養(yǎng)臺數(shù)/機修技師人數(shù)/月工作天數(shù)鈑金1鈑金臺數(shù)/鈑金技師人數(shù)/月工作天數(shù)噴漆1油漆臺數(shù)/油漆技師人數(shù)/月工作天數(shù)美容15洗車美容臺數(shù)/美容技師人數(shù)/月工作天數(shù)合計3總進站臺數(shù)/總技師人數(shù)/月工作天數(shù)平均客單價/月機修

400機修保養(yǎng)收入/機修保養(yǎng)臺數(shù)鈑金

990鈑金收入/鈑金臺數(shù)噴漆

480油漆收入/油漆臺數(shù)精品

320精品收入/精品臺數(shù)洗車美容0洗車美容收入/洗車美容臺數(shù)首保

260首保收入/首保臺數(shù)合計

500總營業(yè)收入/總進站臺數(shù)車位利用率/月機修120%機修保養(yǎng)臺數(shù)/機修工位數(shù)/工作天數(shù)鈑金90%鈑金臺數(shù)/鈑金工位數(shù)/工作天數(shù)噴漆80%油漆臺數(shù)/油漆工位數(shù)/工作天數(shù)洗車美容135%洗車美容臺數(shù)/洗車美容工位數(shù)/工作天數(shù)合計240%總進站臺數(shù)/總工位數(shù)/工作天數(shù)服順務(wù)稿中美心動運鈔用佳績五效衣管擋理冰報給表贈的娛辦淡法服巡壽務(wù)拐站享運倘營?？兤坌_分桃析服纖務(wù)勻站知運陜營敗管壁理虧報顯表商冒圈莊規(guī)抬模壇分鳳析服敬務(wù)虛站益運滅營扛績則效染分悼析—日主報爪表服務(wù)站名A服務(wù)站營業(yè)收入412,752進站臺數(shù)1,644用戶收入比74%廠家收入比17%其他收入比9%首保收入比6%索賠收入比11%保養(yǎng)臺數(shù)比13%鈑噴臺數(shù)比20%首保臺數(shù)比10%索賠臺數(shù)比15%12月營業(yè)日報表統(tǒng)計分析表B服務(wù)站C服務(wù)站D服務(wù)站366,185914,637429,1021,0991,9731,52267%68%65%32%25%34%1%7%1%2%3%9%30%22%25%3%32%17%6%21%10%4%11%17%28%34%34%五星級平均530,6691,56069%27%5%5%22%16%14%11%28%E服務(wù)站F服務(wù)站G服務(wù)站H服務(wù)站三星級平均54,002211,788129,384263,591164,69122241371051446581%76%84%85%82%18%24%10%15%17%1%0%6%0%2%9%4%7%4%6%9%20%3%10%11%3%17%13%40%18%1%4%12%11%7%20%5%6%8%10%24%56%3%25%27%服以務(wù)哀站揭運抽營卡績侮效愈分蜜析—利綠潤卵中毫心家表服務(wù)站名A服務(wù)站百分比收入類機修保養(yǎng)收入292,682.0353%鈑金收入80,801.6415%噴漆收入50,343.009%精品收入0.000%洗車美容收入0.000%首保收入26,860.005%索賠收入47,520.349%其他收入57,636.0010%營業(yè)收入合計555,843.0成本比成本類保修保養(yǎng)成本216,781.8474%鈑金成本65,347.3481%噴漆成本8,468.0017%精品成本0.000%其他收入成本32,783.6757%營業(yè)成本合計323,380.8558%營業(yè)毛利合計232,462.16百分比固定費用員工固定薪資52,000.045%員工伙食費6,400.05%職工福利6,000.05%員工保險費16,300.014%郵電費3,200.03%辦公費1,500.01%水電燃氣費7,400.06%交通費3,500.03%交際費5,000.04%員工宿舍租金2,500.02%服務(wù)站租金6,000.05%物業(yè)管理費2,480.02%設(shè)備折舊攤提4,280.04%固定費用合計116,560.0百分比變動費用員工提成薪資88,000.094%差旅費3,500.04%廣告費1,200.01%修繕費0.00%運費200.00%營業(yè)外支出1,200.01%變動費用合計94,100.0100%營業(yè)費用合計210,660.038%營業(yè)凈利

21,802.24%總部管理費用分攤8,000.0

稅前純益

13,802.2

稅前純益率

2.5%

12月利潤中心表統(tǒng)計分析表B服務(wù)站百分比C服務(wù)站百分比D服務(wù)站百分比199,063.0054%306,081.1933%131,747.0031%24,520.007%185,470.1220%69,774.0016%13,510.004%133,954.7015%68,024.0016%8,599.002%

0%8,190.002%0.000%

0%1,700.000%7,000.002%26,434.193%38,886.009%110,432.5230%201,647.8622%108,411.3025%3,060.001%61,049.017%2,370.001%366,184.5成本比914,637.1成本比429,102.3成本比120,980.0061%314,657.55103%

0%9,860.0040%107,558.0958%

0%6,890.0051%47,019.0035%

0%3,269.0038%

0%

#DIV/0!800.0026%48,435.369%

#DIV/0!141,799.0039%517,670.0057%0.000%162,618.00百分比396,967.07百分比0.00百分比67,896.060%79,300.041%

0%4,500.04%11,160.06%

0%800.01%8,361.04%

0%1,000.01%25,252.213%

0%300.00%300.00%

0%3,200.03%11,275.06%

0%2,300.02%11,000.06%

0%400.00%6,213.63%

0%3,500.03%

0%

0%1,200.01%

0%

0%19,800.017%30,000.015%

0%3,000.03%

0%

0%5,600.05%11,582.86%

0%113,496.0百分比194,444.7百分比0.0百分比18,000.071%96,803.079%

0%4,693.019%3,781.03%

0%600.02%

0%

0%800.03%1,196.61%

0%1,200.05%360.00%

0%0.00%20,522.917%

0%25,293.0100%122,663.5100%0.00%113,496.031%317,108.135%0.00.049,122.013%79,859.09%0.00%

64,374.0

79,859.0

0.0

17.6%

8.7%

0.0%

五星級平均百分比232,393.3141%90,141.4416%66,457.9312%4,197.251%425.000%24,795.054%117,003.0121%31,028.755%566,441.7成本比217,473.1394%60,921.8168%20,792.3331%1,089.6726%27,339.6888%327,616.6258%264,015.74百分比66,398.747%7,353.35%5,053.74%14,184.110%1,266.71%5,325.04%6,900.05%3,371.22%2,833.32%1,233.31%18,600.013%1,826.71%7,154.35%141,500.2百分比67,601.094%3,991.36%600.01%665.51%586.71%7,241.010%72,254.5100%213,754.738%50,261.09%2,666.7

52,678.4

9.60%

服還務(wù)陡站爹運趙營朗績洽效桿分膠析—利刑潤羽中約心額表12月利潤中心表統(tǒng)計分析表服務(wù)站名E服務(wù)站百分比收入類機修保養(yǎng)收入13,866.7726%鈑金收入9,723.7518%噴漆收入14,585.6327%精品收入5,637.1210%洗車美容收入0.000%首保收入4,840.009%索賠收入5,115.289%其他收入234.000%營業(yè)收入合計54,002.6成本比成本類保修保養(yǎng)成本4,408.0032%鈑金成本6,808.0070%噴漆成本1,248.009%精品成本3,980.0024%其他收入成本0.000%營業(yè)成本合計16,444.0030%營業(yè)毛利合計37,558.55百分比固定費用員工固定薪資28,000.059%員工伙食費1,300.03%職工福利0.00%員工保險費0.00%郵電費0.00%辦公費100.00%水電燃氣費3,500.07%交通費100.00%交際費4,000.08%員工宿舍租金200.00%服務(wù)站租金10,000.021%物業(yè)管理費0.00%設(shè)備折舊攤提500.01%固定費用合計47,700.0百分比變動費用員工提成薪資330.020%差旅費0.00%廣告費300.018%修繕費0.00%運費50.03%營業(yè)外支出1,000.060%變動費用合計1,680.0100%營業(yè)費用合計49,380.091%營業(yè)凈利

(11,821.5)-22%總部管理費用分攤

稅前純益

(11,821.5)

稅前純益率

-21.9%

F服務(wù)站百分比G服務(wù)站百分比H服務(wù)站百分比148,841.0070%67720.5552%115,463.0044%7,070.003%8572.007%77,589.0029%4,440.002%21740.0017%23,789.009%0.000%10630.008%5,836.002%0.000%0.000%1,745.001%8,100.004%8740.007%11,850.004%43,337.3220%3561.833%27,319.0010%0.000%8420.007%0.000%211,788.3成本比129384.38成本比263,591.0成本比128,097.9586%40908.1460%84,000.0073%3,800.0054%4286.0050%58,000.0075%2,460.0055%7609.0035%9,300.0039%0.00#DIV/0!5315.0050%2,750.0047%0.000%4210.007%0.000%134,357.9563%62328.1448%154,050.0058%77,430.37百分比67056.24百分比109,541.00百分比18,000.048%21400.0055%65,000.054%1,450.04%4800.0012%7,000.06%1,500.04%120.000%0.00%2,344.06%540.001%10,075.08%0.00%0.000%1,000.01%1,430.04%508.251%1,200.01%510.01%7105.5418%6,000.05%300.01%0.000%3,500.03%1,100.03%0.000%2,000.02%600.02%0.000%0.00%5,000.013%0.000%25,000.021%240.01%0.000%0.00%5,400.014%4090.7011%0.00%37,874.0百分比38564.49百分比120,775.0百分比1,760.085%22293.0094%0.00%0.00%1400.006%0.00%0.00%0.000%300.017%0.00%0.000%0.00%320.015%0.000%0.00%0.00%0.000%1,500.083%2,080.0100%23693.00100%1,800.0100%39,954.019%62257.4948%122,575.047%37,476.418%4798.754%(13,034.0)-5%

29723.07

2,477.6

(24,924.3)

(13,034.0)

1.2%

-19.3%

-4.9%

三星級平均百分比86,472.8353%25,738.6916%16,138.6610%5,525.783%436.250%8,382.505%19,833.3612%2,163.501%164,691.6成本比64,353.5274%18,223.5071%5,154.2532%3,011.2554%1,052.501%91,795.0256%72,896.54百分比33,100.054%3,637.56%405.01%3,239.85%250.00%809.61%4,278.97%975.02%1,775.03%200.00%10,000.016%60.00%2,497.74%61,228.4百分比6,095.883%350.05%150.02%0.00%92.51%625.09%7,313.3100%68,541.642%4,354.93%7,430.8

(11,825.5)

-11.2%

服消務(wù)譯站踐運陽營卻績賭效騾分懶析—利寶潤能中辦心槳表較林佳秒的古利溉潤見中精心饑結(jié)頑構(gòu)營滋業(yè)稍收痕入—營肌業(yè)挎成山本營遍業(yè)春毛雀利—營脫業(yè)剃費峽用營俯業(yè)堤凈蔑利—管普理模分委攤稅槽前野純艦利營吼業(yè)坦成還本士率=營津業(yè)雪成拴本/營蕩業(yè)兔收承入=4俗5株%讓↓營壩業(yè)班費院用坡率=營察業(yè)匠費碼用/營鑰業(yè)角收許入=4范0蘋%亂↓稅蜂前輸純飾益豬率=稅崗前生純默益/營桶業(yè)疼收戚入=1轉(zhuǎn)0岡%（傍其遙中倡租氏金苗費須用掃不店超臟過1紙0蜜%、勉人財事脫費結(jié)用艱不盒超亂過2蓋0線%）（英其拖中佳機死修援成狡本逗不臘超唯過7倡0尼%、院鈑寶金紐奉成煉本育不唉超漲過6言5跟%）噴染漆乞成顫本請不項超慣過2抬0煩%管妨理仆分紅攤煙率=管尋理姨分宜攤/營旅業(yè)沖收家入=5養(yǎng)%夢↓服侵務(wù)辣站從運黑營說績己效惰分沉析—利著潤蠻中籠心品表較恰佳凍的戒利享潤古中妨心此結(jié)績構(gòu)月進站數(shù)2905758601145143017152000229025752860客單價350350350350350350350350350350營業(yè)收入

101,500

201,250

301,000

400,750

500,500

600,250

700,000

801,500

901,250

1,001,000機修收入

71,050

140,875

210,700

280,525

350,350

420,175

490,000

561,050

630,875

700,700鈑噴收入

30,450

60,375

90,300

120,225

150,150

180,075

210,000

240,450

270,375

300,300營業(yè)成本

45,472

90,160

134,848

179,536

224,224

268,912

313,600

359,072

403,760

448,448機修成本

34,815

69,029

103,243

137,457

171,672

205,886

240,100

274,915

309,129

343,343鈑噴成本

10,658

21,131

31,605

42,079

52,553

63,026

73,500

84,158

94,631

105,105營業(yè)毛利

56,028

111,090

166,152

221,214

276,276

331,338

386,400

442,428

497,490

552,552營業(yè)費用

40,600

80,500

120,400

160,300

200,200

240,100

280,000

320,600

360,500

400,400租金費用

10,150

20,125

30,100

40,075

50,050

60,025

70,000

80,150

90,125

100,100人事費用

20,300

40,250

60,200

80,150

100,100

120,050

140,000

160,300

180,250

200,200其他費用

10,150

20,125

30,100

40,075

50,050

60,025

70,000

80,150

90,125

100,100營業(yè)凈利

15,428

30,590

45,752

60,914

76,076

91,238

106,400

121,828

136,990

152,152管理分攤

5,075

10,063

15,050

20,038

25,025

30,013

35,000

40,075

45,063

50,050稅前純益

10,353

20,528

30,702

40,877

51,051

61,226

71,400

81,753

91,928

102,102注1.營業(yè)額以每10萬元/月做級距﹐并以稅前純益站營業(yè)額10%為目標(biāo)設(shè)置模型。注2.營業(yè)額中機修/鈑噴以7:3為目標(biāo)﹐備件/工時以7:3為目標(biāo)﹐機修成本率以70%、鈑噴成本率以50%為目標(biāo)。注3.營業(yè)費用以佔營業(yè)額40%為目標(biāo)﹐其中租金不超過營業(yè)額10%、人事費用不超過營業(yè)額20%為目標(biāo)。注4.管理分攤視服務(wù)商管理制度而定﹐以不超過營業(yè)額5%為目標(biāo)。服搜務(wù)擇站郊運掌營蝴績旨效關(guān)分土析—績握效幟管昨理印表12月績效管理統(tǒng)計分析表星級五星級三星級名詞解釋服務(wù)站名

A服務(wù)站B服務(wù)站C服務(wù)站D服務(wù)站五星級平均E服務(wù)站F服務(wù)站G服務(wù)站H服務(wù)站三星級平均客源首?；貜S率48%100%

96%81.27%56.00%14.5%38.67%100.00%52.29%兩個月內(nèi)已做首保臺數(shù)/應(yīng)做首保臺數(shù)三包期回廠率49%12%

70%43.72%64.00%1.9%58.80%93.00%54.43%半年內(nèi)返廠維修臺數(shù)/三包期內(nèi)保有量三包期外回廠率41%80%

車輛現(xiàn)都在三包期內(nèi)60.70%52.00%0.0%36.75%42.00%32.69%半年內(nèi)返廠維修臺數(shù)/三包期外保有量營收鈑噴比24%20%35%33%27.88%45.00%5.4%16.80%33.33%25.14%鈑噴收入/總營業(yè)收入工時比33%25%21%40%29.98%46.00%14.5%45.96%26.00%33.11%工時收入/總營業(yè)收入成本備件毛利率18%30%22%27%24.01%30.00%17.3%32.00%

26.43%備件毛利/備件總營業(yè)收入耗材成本率23%50%35%

36.18%33.00%

35.00%

34.00%耗材成本/油漆總營業(yè)收入營業(yè)費用率

44%25%35%

34.41%91.00%18.9%98.00%

69.29%營業(yè)費用/總營業(yè)收入稅前純益率

0%10%9%

6.25%-21.90%1.2%-19.30%-4.90%-11.23%稅前純益/總營業(yè)收入每人生產(chǎn)力/月機修

15,238

30,00017,00513,17518854.272773.3515,301.0067722261011,864機修保養(yǎng)收入/機修技師人數(shù)鈑金

17,345

10,00030,91223,25820378.739723.751,562.00285750914,809鈑金收入/鈑金技師人數(shù)噴漆

8,456

10,00066,97734,01229861.4214585.631,243.00434882917,117油漆收入/油漆人數(shù)美容

-

-

1,7001700.000.000.00099482,487汽車美容收入/汽車美容技師合計

9,765

19,80015,24415,89315175.484154.0418,106.0034054594017,901總營業(yè)收入/總服務(wù)站人數(shù)每人修車數(shù)/天機修3.5434.1112.980.630.960.78

1機修保養(yǎng)臺數(shù)/機修技師人數(shù)/月工作天數(shù)鈑金3.1211.1011.460.030.26350.73

0鈑金臺數(shù)/鈑金技師人數(shù)/月工作天數(shù)噴漆1.2413.3111.750.030.31350.13

0油漆臺數(shù)/油漆技師人數(shù)/月工作天數(shù)美容0.0015

56.830.0003.30

1洗車美容臺數(shù)/美容技師人數(shù)/月工作天數(shù)合計3.033222.571.060.98961.18

1總進站臺數(shù)/總技師人數(shù)/月工作天數(shù)平均客單價/月機修339400

133

332301146562289.40296.00

323機修保養(yǎng)收入/機修保養(yǎng)臺數(shù)鈑金318990

905

1,2468659724943129.79379.00

2,794鈑金收入/鈑金臺數(shù)噴漆714480

653

756651145865011087.00360.00

4,133油漆收入/油漆臺數(shù)精品0320

2642922250132.88228.00

195精品收入/精品臺數(shù)洗車美容00

1010000.005.00

5洗