視聽語言障礙旅客類型及服務

Special

Passengers

Service

特殊旅客

CategoriesandServiceofDeaf/Mute/BlindPassengers

視聽語言障礙（聾啞盲）旅客類型和服務WhobelongstoDeaf/Mute/Blindpassengers?

哪些旅客屬于視聽語言障礙（聾啞盲）旅客?

BlindPassengers視力障礙（盲人）旅客HearingImpairedPassengers聽力障礙（耳聾）旅客Deaf-MutePassengers聽力語言障礙（聾啞)旅客BlindPassengers視力障礙（盲人）旅客Passengerswithdefectsinbotheyesorwhohavelosttheireyesight(doesnotincludepassengerswitheyediseases).雙目有缺陷、失明的旅客。（不包括眼睛有疾病的旅客）HearingImpairedPassengers聽力障礙（耳聾）旅客Passengerswhoseabilitytosenseorunderstandsoundsispartiallyorcompletelyreduced(passengerswithanadvancedhearingimpairmentareknownasdeafpassengers).感測或理解聲音能力完全或部分降低的旅客。（深度的聽覺障礙稱為聾人旅客）Deaf-MutePassengers聽力語言障礙（聾?。┞每蚉assengerswhoareunabletospeakduetohearingimpairmentinbothears(doesnotincludepassengerswitheardiseasesorpoorhearing).因雙耳聽力缺陷而不能說話的旅客。（不包括耳朵有疾病或聽力弱的旅客）Carry-ondisabled-aidappliancesofDisabledPassengers可隨身攜帶的殘疾人救助用具Physicallydisabled身體殘疾Walkers助行類Crutches,collapsiblewheelchairs,artificiallimbs拐杖、折疊輪椅、假肢Deaf聽力障礙Hearing-aids助聽類Cochlearimplants,hearingaids人工耳蝸、助聽器Blind視力障礙Tactilesticks盲杖類Visualaids,blindglasses視覺輔助設備、盲人眼鏡Blind視力障礙Tactilesticks盲杖類Visualaids,blindglasses視覺輔助設備、盲人眼鏡RulesforServiceDogs

服務犬乘機規(guī)定Theblind/deaf-mutepassengerswhoneedtobringservicedogsintothecabinshallsubmittheapplicationatthetimeofreservationandnotlaterthan48hoursbeforethedeparturetimeoftheflight.需攜帶服務犬（導盲犬/導聽犬）進入客艙的盲人/聾啞旅客應在定座時提出，一般不得晚于航班離站時間前48小時。Passengerswithservicedogscanenjoyallkindsofpreferentialfareslikeordinarypassengers,anddonotneedtopayanyextrafeesfortheservicedogstheycarry.攜帶服務犬的旅客可和普通旅客一樣享受各種優(yōu)惠票價，并且無需為所攜帶的服務犬支付任何額外費用。Beforeboarding,putonthemaskandpullropefortheservicedog.Donotoccupytheseatandletitrunfreely.Withtheconsentofrelevantpassengerswithintherangeofactivitiesonboard,theservicedogcanberemovedfromthemask.在登機前為服務犬戴上口罩并系上牽引繩索,不得占用座位和讓其任意跑動。在征得機上活動范圍內(nèi)相關旅客同意的情況下，可給服務犬解除口套。Ifthepassengerneedtochecktheservicedog,theairlineswilltransportittogetherwiththecontainerandfoodfreeofchargeaccordingtothesmallanimaltransportationprocedure.如需托運服務犬，按照小動物運輸程序?qū)⒎杖B同容器和食物免費運輸。SampleForm:ApplicationforServiceAnimalTransportationofChinaEasternAirlines樣表：東方航空公司《服務性動物運輸申請書》Deaf/Mute/BlindPassengersSpecialService

視聽語言障礙（聾啞盲）旅客服務LongdistancesignlanguagetranslationservicelaunchedbyAllNipponAirways:全日空航空推出的遠程手語翻譯服務：Theoperatorinterpretstheconversationbetweenthepassengerandthestaffinsignlanguageandvoicethroughthespecialcomputerterminal.操作人員通過專用的平板電腦終端，以手語和語音翻譯乘客與工作人員的談話。VoicerecognitionserviceslaunchedbyAllNipponAirways:全日空航空推出的語音識別服務：Itcanrecognizethevoiceofthestaffandconvertittotext.可識別工作人員的聲音，轉(zhuǎn)換為文字顯示。ReferenceMaterials李瑛、戰(zhàn)海林、孫卓夫編著，《民航地勤英語》，航空工業(yè)出版社，2020蔣煥新編著，《民航地勤服務英語》，科學出版社，2017林揚、程茜、余明洋、鄧彥東編著，《民航乘務英語會話》（第四版），旅游教育出版社，2017黃建偉、鄭巍編著,《民航地勤服務》（第四版）,旅游教育出版社，2016俞濤主編