英語口語接待客戶

ClientReception接待(jiēdài)客戶第一頁，共20頁。1接待處receptiondeskreceptionist第二頁，共20頁。2WORDSappointmentn.預(yù)約〔與人見面〕insb’splace代替(dàitì)某人showsb.around帶某人轉(zhuǎn)轉(zhuǎn)entertainmentn.娛樂，招待citysights城市風景accompanyvi.&vt.陪同，陪伴第三頁，共20頁。3beashame真遺憾overseevt.監(jiān)督，檢查=supervise,checkupfactorysite廠房productionline生產(chǎn)線qualitycontrol質(zhì)量檢查，質(zhì)量控制runsmoothly平穩(wěn)運轉(zhuǎn)(yùnzhuǎn)moveon前進WORDS第四頁，共20頁。4appointmentn.預(yù)約(yùyuē)〔與人見面〕比照：reservation〔餐廳酒店醫(yī)院預(yù)約(yùyuē)〕I’mcallingtoconfirmyourappointmentwithDr.Hu.IhaveanappointmentwithMr.ChenonFridayafternoon.In/takesb’splace代替某人I’minMr.Wilson’splaceduringhisvacation.我在Wilson外出度假期間代替他。第五頁，共20頁。5showsb.around帶某人(mǒurén)轉(zhuǎn)轉(zhuǎn)Letmeshowyouaroundourfactory.Mysecretarywillshowyouaroundthecitysightstomorrowevening.downtown市區(qū)Godowntowntohavesomeentertainments.去市區(qū)找點樂子。第六頁，共20頁。6accompanyvi.&vt.陪同，陪伴=bewith,betogetherwithaccompanysb./sth.陪伴，伴隨(bànsuí)Mysecretaryaccompaniesmeduringmytrip.我秘書將會全程伴著我。2)accompanywithsb.〔同輩〕AllyalwaysaccompanieswithmewheneverI’mdown.無論何時當我沮喪時艾麗總是陪伴著我。3)accompanybysb.〔上下級長輩〕Childrenunder14shouldbeaccompaniedbyadults.十四歲以下兒童需有成人陪伴。第七頁，共20頁。7overseevt.監(jiān)督，檢查Qualitycontrolpeopleoverseethequalityoftheproductsandhelptokeepthemachinesrunsmoothly.質(zhì)檢人員監(jiān)督產(chǎn)品質(zhì)量(chǎnpǐnzhìliànɡ)以及協(xié)助維持機械的順利運轉(zhuǎn)。moveon前進Let’smoveontotheworkshop.我們繼續(xù)去車間那兒看看。第八頁，共20頁。8Allkindsofclientreception!前臺(qiántái)接待receptiondesk會議接待conferencereception業(yè)務(wù)接待businessreception驗廠接待factorytourreception第九頁，共20頁。9前臺(qiántái)接待receptiondeskHowmayIhelpyou?第十頁，共20頁。10會議(huìyì)接待

conferencereceptionPreparepaperwork&equipments準備開會資料和設(shè)備Budget會議開支(kāizhī)(forfruit,drink,rent,printing,car,souvenir,etc)Arrangepeople&car安排人員車輛Thevenuelayout會場布置Carefortheattendants照顧出席者(hotelmorningcall,routes,etc)第十一頁，共20頁。11業(yè)務(wù)(yèwù)接待businessreceptionDinnerpartyDrinkKTVBarTour第十二頁，共20頁。12驗廠接待(jiēdài)factorytourreceptionHereweonlyrefertoreceptionsforclientsandforeignboss!〔如果是社會責任驗廠的話，會要求查看你的各類證件，營業(yè)執(zhí)照，銀行開戶(kāihù)證明，環(huán)保證，消防驗收合格證，員工手冊，工資表，考勤記錄、員工檔案，合同等資料的。如果是查看該廠質(zhì)量體系的話，就有點ISO認證的味道哦！〕第十三頁，共20頁。13驗廠接待(jiēdài)factorytourreceptionBepreparedinseveralaspects:◆Basicinformation(thenumberofstaff,history,certificates)◆Arrangecars,hotels◆Staffworkingattitude(suitswearing)◆Generalsanitation(smoking)◆Productdisplay◆Qualitycontrol第十四頁，共20頁。14對話練習1-接待(jiēdài)外國客戶A:Mr.Bryant?Hello,I’mMikefromUBScorporation.Howwasyourflight?布萊恩先生嗎？你好，我是UBS公司的邁克。你一路順利吧？B:Itwasreallybumpy.Iwasunabletosleepontheplane.一路很顛簸啊,飛機上也睡不著。A:Youmustbeverytired.Letmehelpyouwithyourbag.IsityourfirsttimetoSeattle?你肯定(kěndìng)累壞了，我來幫你提行李吧。這是你第一次來西雅圖嗎？B:Yes.WouldyoubeabletoshowmearoundthecitysightsinSeattle?是的。你可以帶我轉(zhuǎn)轉(zhuǎn)西雅圖的城市景觀嗎？第十五頁，共20頁。15A:Ofcourse!Actuallythat’swhatI’mgoingtodothisevening.當然可以！其實這就是(jiùshì)我今晚打算做的事呢B:Thankyou.You’retookind.A:Nowlet’sgotothehotelfirst.Dropoffyourthingsandhavealittlerest.I’vebookedatableataChineserestaurant.Afterwards,I’lltakeyoudowntowntoseethecitysights.Howdoesthatsoundtoyou?第十六頁，共20頁。16B:Itsoundswonderful!Seattle’snightlifemustbeveryexciting.Thankyouforyouhospitality.聽起來太美妙了！西雅圖的夜生活肯定(kěndìng)很熱鬧。謝謝您的熱情款待。第十七頁，共20頁。17對話(duìhuà)練習2-客戶參觀工廠T:Hereweareinthefactory.Thisisourdirectoroftheassemblyline,Amber.這就是我們的工廠了，這位是流水線主管安博先生。Amber:Nicetomeetyou!B:Nicetomeetyou,too!T:Thiswayplease.Asyouseethatthisisourassemblyline,alloftheequipmentisimportedfromBritish.Thevolumeofdailyoutputisupto10.000units.這邊(zhèbiān)請，就您所見這是我們的流水線，全部設(shè)備都從英國進口。每日產(chǎn)量達一萬件。第十八頁，共20頁。18B:Good.Advancedequipmentguaranteeshighoutput!Buthowdoyoucontrolthequalityofyourproducts?很好，先進設(shè)備保證高產(chǎn)量！但你們?nèi)绾慰刂飘a(chǎn)品質(zhì)量？T:Weemphasizethequalityoftheproductst