國(guó)際酒店客房部sop

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PROCEDURES

標(biāo)準(zhǔn)工作程序

1

STANDARDOPERATING

HOUSEKEEPING

DEPARTMENT

客房部

2

GENERAL總述TaskNo:Description

1.

GroomingandAppearance儀表儀容

2.CheckUniformandHowtoGroomingStandards制服檢查及儀表儀容標(biāo)準(zhǔn)3.Bodylanguageandattitude肢體語言及態(tài)度4.HowtoConductBriefing怎樣主持例會(huì)5.CommunicatewithHousekeepingDepartment

與客房部溝通

6.HowtoGreettheGuest

怎樣問候客人

7.DectphoneControl

小靈通電話管理

8.OccupationalHealthandSafety

職業(yè)健康衛(wèi)生及安全

3

HOUSEKEEPINGOFFICE&GUESTFLOOR客房辦公室及客房服務(wù)9LostandFoundProcedure

失物招領(lǐng)程序

10.MonthlyLinenInventory月度布草盤點(diǎn)

11.MasterKeySignOutProcedure萬能鑰匙簽領(lǐng)程序12.SigninProcedure簽到程序

13.SignoutProcedure簽退程序

14.GuestRoomAmenities&SuppliesSet-up客用品配放

15.“DoNotDistribute〞ProcedureforRooms

房間“請(qǐng)勿打攪〞程序

16.CleanRoomProcedure

清潔房間程序

17.HowtoCleanElectricKettle

怎樣清潔電水壺.

18.HowtoCleantheGlasses

怎樣清潔玻璃杯

19.HowtoCleanIceBucket怎樣清潔冰桶

20.HowtoChangePillowCase怎樣更換枕套

21.Howtoremovelaundrywoodenboxes/hangers撤出送衣籃及衣架

22.ReportingtotheGuestFloor到樓層報(bào)到

23.Howtomakeupbed怎樣做床

24.HowtoCleantheBathRoomFloor怎樣清潔浴室地板

25.HowtoCleantheMiniBar怎樣清潔小酒吧

26.HowtoDusttheFurniture怎樣給家具擦塵

27.Howtocleanthemirror怎樣清潔鏡子

28.HowtoCleantheBathTub怎樣清潔浴缸

29.HowtoCleanShowerRoom怎樣清潔淋浴間

4

30.HowtoCleantheBathRoomWall怎樣清潔浴室墻面

31.Howtocleanthevanitytopandhandbasin怎樣清潔面臺(tái)和面盆

32.HowtoClean/PolishtheBathroomFittings怎樣清潔和拋光浴室電鍍配件33.HowtoCleantheToiletBowl怎樣清潔馬桶

34.HowtoVacuumtheCarpet怎樣給地毯吸塵

35.HowtoCleantheTelephoneSet怎樣清潔電話機(jī)

36.HowtoHandleWakeupCall怎樣處理叫醒服務(wù)

37.GuestShoeShineService擦鞋服務(wù)

38.SafeDepositBoxneedstobeopenedinCheckedoutguestroom當(dāng)客人離店后要檢查保險(xiǎn)箱必需開啟39.HowtoHandletheLeftGuestRoomvinecard怎樣處理無用的客房鑰匙卡40.ExtraBedandBabyCotProcedure加床和嬰兒床處理程序

41.GuestLaundryPickupDuringRoomCheck查房同時(shí)收取客衣

42.GuestLaundryPickupRequirementviaReceivingCall客人電話要求收取洗衣43.FoldTowel毛巾的折疊

44.HowtoRemoveRoomServiceBasket怎樣撤出送餐的餐具

45.HowtoCleanGuestFloorCorridor怎樣清潔走廊

46.HowtoAssistGuestwithLuggage/Parcel怎樣協(xié)助運(yùn)輸客人行李47.Mini-barconsumptioncheck小酒吧消耗檢查

48.Mini-bardailyreplenishment每日補(bǔ)充小酒吧

49.HowtoHandle“OpenDoor〞Request怎樣處理開房門的請(qǐng)求

50.