不合格品控制程序

文件編號不合格品控制程序NonconformingControlProcedure頁次Page1/51.目的Purpose:本程序旨在確保所有不合格品都能得到適當(dāng)?shù)奶幚?，防止不符合?guī)定要求的產(chǎn)品被非預(yù)期的使用。Takeintothejudgehandletothenon-conformingproduct,andnotifyconcerningtheworkingtalentsection,inordertopreventthenon-conformingproductexpectsusing.2.范圍Scope:本程序適用于對從進(jìn)貨檢驗(yàn)到出貨檢驗(yàn)各環(huán)節(jié)發(fā)現(xiàn)的不合格品的處理，具體包括不合格的生產(chǎn)性原輔材料，外協(xié)件，在制品，半成品和成品等。Beapplicabletoformtherawmaterialtosellbehindthecontrolofthenon-conformingproduct,includetherawmaterial,cooperationpart,WIP,semi-processedproduct,finishedproductandetc.3.定義Definition：不合格：未滿足預(yù)期要求。Non-conforming:didnotmeettheexpectedrequirement.4.職責(zé)Responsibility：業(yè)務(wù)部：向客戶申請成品特采，并跟催客戶回復(fù)；對因不合格而出現(xiàn)交期推遲，與客戶溝通。BusinessDept:Applypurchaseforthecustomer,andgetthefeedback;Communicationwithcustomerifthereisanydelay.技術(shù)部：參與不合格品評審；從技術(shù)角度制定不合格品返工方案，并協(xié)助生產(chǎn)對不合格品返工。TechnicalDept:participateinthenon-conformingproductreview;formulatethereworkplanfromtechnicalside,toassisttheproductiondepttorework.采購部：原材料，外協(xié)件不合格品評審申請；與供應(yīng)商聯(lián)系并溝通不合格處理結(jié)果。PurchaseDept:Applyfornon-conformingproductofrawmaterial,cooperationpart;Communicationwithsupplieraboutthenon-conformingresult.生產(chǎn)部：參與不合格品評審；執(zhí)行內(nèi)部不合格品評審結(jié)果。ProductionDept:participateinthenon-conformingproductreview;Implementinternalresultofnon-conformingaudit.質(zhì)量部：原材料，外協(xié)，制程，成品不合格品確認(rèn)，不合格標(biāo)識，隔離；申請不合格品評審；不合格品處理結(jié)果驗(yàn)證；協(xié)助業(yè)務(wù)部向客戶申請?zhí)夭?；協(xié)助生產(chǎn)部跟蹤不合格處理全過程。QualityDept:Confirmtherawmaterial,cooperationpart,productionandfinishedproduct;Markingofnon-conformingparts,isolation,applyfornon-conformingaudit;Verifythenon-conformingdisposition;toassistthebusinessdepttopurchasefromcustomer;toassisttheproductiondepttofollowtheprocess.5.流程Flow：詳見附件《不合格品控制流程圖》Seeattachment《non-conformingflowchart》6.評審Audit:6.1制造過程中，操作人員根據(jù)要求對在制品進(jìn)行檢查，并挑出不合格品。制造過程發(fā)現(xiàn)不合格品，按照以下分類進(jìn)行處理：Duringthemanufacturing,theoperatorshouldinspecttheproduct,andpickthenon-conformingproductout.Ifthereisanynon-conforming,shouldprocessasbelow:若是批量不合格品，車間執(zhí)行停線；質(zhì)量部迅速標(biāo)識并隔離不合格制程品；通知并組織相關(guān)部門進(jìn)行不合格評審。Batchofnon-conformingproducts,theworkshopshouldbeshutdown;qualitymarkandisolatethenon-conformingproducts,informrelevantdeptandhaveaaudit.若是零星不合格品，車間執(zhí)行停線；車間追溯整批次產(chǎn)品，作業(yè)員對整批次產(chǎn)品進(jìn)行篩選；質(zhì)量部標(biāo)識并隔離不合格品，并將不合格品集中放置；由質(zhì)量工程師每周統(tǒng)計(jì)一次，將零星不合格品分類處理，并依照不良類別，每周組織一次相關(guān)人員分析根本問題，及時(shí)采取糾正和預(yù)防措施。6.2若抽檢中發(fā)現(xiàn)重大不合格需凍結(jié)成品，質(zhì)量部負(fù)責(zé)將凍結(jié)信息書面通知相關(guān)部門，并協(xié)助相關(guān)部門做好追溯，標(biāo)識，隔離工作。若凍結(jié)原因與采購件有關(guān)，質(zhì)量部需協(xié)助倉庫及采購部做好數(shù)據(jù)收集工作，以便向供應(yīng)商索賠提供依據(jù)。Ifanynon-conformingbefoundinsampling,itneedtofrozenproducts,samplinginspectiondepartmentresponsibleforinformtherelevantdeptwithwrittennotice,andassisttotrack,markandisolate.Thequalitydeptshouldhelpthewarehouseandpurchasedepttocollectthedata,ifitisconcernaboutpurchasepart.6.3不合格品評審處理的最終決定權(quán)歸質(zhì)量部。若相關(guān)判定標(biāo)準(zhǔn)評審意見不一致時(shí)，需逐級擴(kuò)大直至一致認(rèn)可的結(jié)果。Thequalitydeptreservethefinaldecisionrightofnon-conformingaudit.Ifthereisanydifferencebetweenobjectivecriteriaandreviewcomments,shouldstepbysteptoachieveconsistently.7．處理Handle:7.1篩選，返工Select,rework采購品的篩選和返工首先考慮由供應(yīng)商組織實(shí)施。由供應(yīng)商進(jìn)行篩選、返工的，其篩選和返工方案應(yīng)由供應(yīng)商提出，并經(jīng)供應(yīng)商的質(zhì)量部同意，方可執(zhí)行。Selectandreturnpurchasegoodsweconsiderthatshouldcarriedoutbysupplier.Theschemesubmittedbysupplier,shouldapprovebyhisqualitydept,andthenimplement.b)若不合格采購品必須由本公司代為篩選和返工的，采購部應(yīng)事先征得供應(yīng)商的同意，以便轉(zhuǎn)嫁相關(guān)費(fèi)用。質(zhì)量部須制定處理方案。篩選方案若需其它部門支持執(zhí)行時(shí)，該方案須經(jīng)相關(guān)部門同意。Ifthenon-conformingofpurchasegoodsmustbeselectandreturnbyourcompany,thepurchasedeptshouldgetthepermissionfromsupplierinadvance,inordertopassedthecost.Thequalitydeptshouldformulatethetreatmentscheme.Mustapprovedbytherelevantmanagerifneedhelpfromtheotherdept.c)當(dāng)制程及成品檢驗(yàn)出現(xiàn)的不合格品的評審結(jié)論為返工或篩選時(shí)，若需要，生產(chǎn)部組織技術(shù)部，質(zhì)量部，計(jì)劃部，倉庫討論返工方案。返工方案確定后，技術(shù)部制定返工工藝指導(dǎo)。生產(chǎn)部負(fù)責(zé)執(zhí)行返工工藝要求，生產(chǎn)部有權(quán)要求相關(guān)部門派人參與返工。返工工藝指導(dǎo)須注明返工項(xiàng)目及必要的自主檢查項(xiàng)目。經(jīng)篩選，返工的產(chǎn)品須經(jīng)質(zhì)量部重新檢驗(yàn)或確認(rèn)合格方可流到下一環(huán)節(jié)。Iftheauditresultofproductionandfinishedproductisnon-conforming,anditneedtoreturnorselect,theproductiondept,thequalitydept,theplanningdeptandthewarehouseshoulddiscussionaboutthesolution.Afterreturnsolutionhavebeentaken,technicaldeptshouldestablishreturnprocessguidance.Theproductiondeptisresponsibleforimplementthereturnprocessrequirements,andalsohavetherighttorequestpersontojoininthiswork.Returnitemsandselfcheckinspectionmustbenoticeinthisreturnprocess.Afterselect,theproductofreturnneedtorecheck,andthencanflowtothenextstep.7.2特采Purchase:所有被讓步接收的產(chǎn)品，在使用前相關(guān)部門必須被給予書面信息。Alllosestripeanusage,mustapprovalbyrelevantdeptandrecordb)所有被讓步接收產(chǎn)品要予以特別標(biāo)識，并單獨(dú)發(fā)放使用。Alllosestripeanusagemustbespeciallabeled,issuedandusedseparately.c)若某種讓步被特別要求追溯，則需對產(chǎn)品編號，使之與記錄相一致。Trackakindoflosestripeanusage,numbertheproduct,makesureitissameaspastrecord.d)對于原材料若有特采措施的，則在特采使用過程中，使用部門需確保特采措施被執(zhí)行。Asthereisameasureofrawmaterial,intheuseprocess,ensurethemeasurehavebeentakenbyuserdept.e)特采僅限于指定批的特采，不可以作為以后直接放行的依據(jù)。Thespecialpurchaseapplytospecifiedbatchonly,cannotbeaevidencethatdirectlyreleased.7.3拒收或報(bào)廢Refuseordiscard批量不合格采購品在報(bào)廢或退貨前須經(jīng)質(zhì)量部確認(rèn)。對于被最終確定拒收的采購品（成批），由采購部通知供應(yīng)商及時(shí)取回或換貨。Batchofnon-conformingproductscanbediscardorreturnafterconfirmbythequalitydept.Forgoodsrejected(batch),purchasedeptshouldinformthesuppliertoreturnontime.b)對于零星的不合格采購品，倉庫可以集中后，定期由采購部退給供應(yīng)商或與供應(yīng)商交換。如果質(zhì)量部有需求，可以保存不合格品以備供應(yīng)商查驗(yàn)。Forsporadicofnon-conformingproducts,canbecollectbythewarehousekeeper,purchasedeptshouldinformthesuppliertoreturnregularly.Thequalitydeptcankeepsomenon-conformingproductsifitisnecessary.7.4生產(chǎn)過程中由于制造原因產(chǎn)生的廢品:Scrapfromproductionprocessassomemanufacturingreasons.由質(zhì)量部負(fù)責(zé)隔離和標(biāo)識，并填寫《不合格品處置單》Qualitydepartmentisresponsibleforisolationandidentifying,andthenfillinsubstandardproductssheet7.5不合格品處理的時(shí)間限制：Thetimeofjudgenon-conforming成批的不合格品應(yīng)在一周內(nèi)處理完畢，零星不合格品定期(如每天，每周)或達(dá)到一成批的定數(shù)量后集中處理。Judgenon-conformingproducttoanassurancetohandleanopinionnotoveraweek,forsporadicofnon-conformingproducts,shouldprocessedregularly(suchaseveryday,everyweek),orprocessedtogether.7.6其它要求：原材料，外協(xié)件：采購有權(quán)簽報(bào)廢（須征得供應(yīng)商同意），拒收退返。倉庫有權(quán)簽拒收退返。Rawmaterial,cooperationpart,thepurchasedepthavetherighttodiscard(needsupplieragree),rejectedandreturn.Thewarehousealsohavetherighttoreturn.制程品，成品：生產(chǎn)有權(quán)簽報(bào)廢，返工/篩選。Productionandfinishedproduct:theproductiondepthavetherighttodiscard,return/select對于成品不合格，若需要特采時(shí)，質(zhì)量部門通知向業(yè)務(wù)部，由業(yè)務(wù)部和客戶溝通，并決定是否可以特采。Fornon-conformingoffinishedproduct,thequalitydeptshouldinformthebusinessdeptifneedtopurchase,businessdeptwillcommunicationwithcustomerandthendecidebuyornot.若不合格品作報(bào)廢處理時(shí)，需要經(jīng)過相關(guān)部門會簽，上報(bào)副總批準(zhǔn)。若合議有分歧，則需提交上一層簽署，必要時(shí)，報(bào)請總經(jīng)理批準(zhǔn)。Ifthereisadifferencebetweenpaneldiscussion,itshouldtosubmittedandsignedbyhigherlevel,orreporttogeneralmanager,ifnecessary.8．附件及表單：Enclosuresandforms《RCQ-QM-830002A-SJL不合格品處置單Non-conformingproductdisposalform》《RCQ-QM-830001A-SJL不合格單登記表Non-conformingproductdisposallist》 發(fā)行修改記錄發(fā)行日期更改內(nèi)容版本編制日期批準(zhǔn)日期附件《不合格品控制流程圖》Non-conformingproductcontrolflowchart流程使用記錄權(quán)責(zé)部門備注發(fā)現(xiàn)不良品發(fā)現(xiàn)不良品discover確認(rèn)是否不良確認(rèn)是否不良check定全過程不合格定全過程不合格Non-conforming標(biāo)識標(biāo)識Mark隔離隔離 Isolate處置處置Dispose驗(yàn)證驗(yàn)證Verify結(jié)束結(jié)束End郵件，質(zhì)量檢驗(yàn)結(jié)果；E-mail,InspectionResult郵件等；E-mail,etc不合格處理單Non-conformingproductdisposalform不合格標(biāo)識卡Non-conformingidentifyingsheet隔離到不合格品區(qū)不合格處理單Non-conformingproductdisposalfor