商務(wù)英語寫作第九章的知識(shí)

商務(wù)英語寫作___ChapterNineReportsMostcommonletters:TheinquiryletterTheacknowledgementletterTheresponseletterThecomplaintletterTheadjustmentletterTheapplicationletterTheacceptanceletterWhataretheneedsofthepeople……?Reporttheinformationfoundinamarketstudy.Reporttheprogressofaproject.Reporttheinvestigationofanincident.Reportthesalesperformance.Reporttheresultofasurveyofanykindleadingtorecommendations.1.Whatistheaimofreports?Reportsareusedtopassinformationfromonepersonorgrouptoanother.Informationalreports:conveyinformation(results,factsordata)alonewithoutanycommentary.Minutesofmeetings,forexample,conveyonlytheeventsanddecisionsofameeting.1.Whatistheaimofreports?Analyticalreports:

conveyinformationandthewriter’sanalysisorinterpretationofit.Progressreports,forexampleareusuallyanalytical,reportingnotonlywhathastakenplacebutthewriter’sanalysisofit.1.Whatistheaimofreports?Recommendationreports:

conveyinformation,thewriter’sanalysis,andthewriter’sideasaboutappropriateactionsthatmightbetaken.Policydirectives,areanexampleofthistypeofbusinessreport.1.Whatistheaimofreports?2.TwotypesofreportsFormalreportsInformalreportsAninformalreportisusuallywrittenintheformatofamemoforinternalcommunication,particularlywithindepartmentandfordealingwithroutineissues.3.Informalreports:MemoHeading:ToFromDateSubjectBackground/Introduction/SituationFindings/AnalysisofSituationAction/Solution/ConclusionSeeletterA,Chapter113.ThegeneralPlanforMemoTitlepageTermofReference/Introduction:a.whythereportiswritten?b.whatthereportisabout?c.whenthereportneedstobesubmitted?3.ThegeneralPlanforShortformalreportProcedure/Method:toexplainhowandwheretheinformationwasgathered.Findings:a.containtheinformationthatyouhavefoundasaresultofyourprocedure.b.concludethefactsandfiguresthathavebeencollected.

3.ThegeneralPlanforShortformalreport3.ThegeneralPlanforShortformalreportConclusions:Makesurethatyourconclusionsarebasedonyourfindings.Youshouldnotintroducenewpointshere!CustomercommentsonourproductsTermsofreferenceMrs.Pearcehasrequestedareportonwhatourclientsthinkofourproductsandservices.Sheparticularlywishestoknowaboutanynegativecomments.ThereportshouldbereadyforthenextBoardofDirector’smeeting.Explainingwhatthereportisabout,whowantsthereportandwhenthereportisneededProceedingsIanalyzedtheresultsofourtelephoneandletterenquiresmadetoallclientswithinthefirsthalfyearof2007.

ExplaininghowtheinformationwasGathered.FindingsCustomersmentioned

veryfewproblems.Ourburglaralarmswereourmainsales.Itwasveryunexpectedforourburglaralarms,andsecuritylightingtobethoughtofasnothingbutexcellent.Smokealarmswereratedconsistentlybelowourotherproducts.Oneinevery20ofoursmokealarmcustomerswasdissatisfied.FindingsThemainflawsmentionedaboutoursmokealarmswere:-unattractive-poorquality-cheaplooking-obtrusive-toosensitivePresentingfactsandideas.ConclusionsMostofoutgoodsarewellthoughtof.Oursmokealarmsarecausingconcern.

Explaininganddiscussingthefacts/ideas.RecommendationsLookforabetterqualitysmokealarmwithlesssensitivityandmorepleasantappearance.2.Considerreplacingunsatisfactorymodelspreviouslysold.Puttingforwardsuggestionsforactionstobetakenbasedonthefindings.Introduction:Thisreportaims/setoutto…Thepurposeofthisreportisto…Thereportisbasedon…UsefulsentencepatternsFindings:Itwasfoundthat…Thefollowingpointssummarizedourkeyfindings.Thekeyfindingsareoutlinedbelow.UsefulsentencepatternsConclusions:Itwasdecided/agreed/feltthat…Itisclearthat…Itcanbeconcludedfromthereportthat…,anditisofgreatimportancethat…Noconclusionswerereachedregarding…UsefulsentencepatternsRecommendations:Itissuggested/proposed/recommendedthat…Westronglyrecommendthat…Itisessentialto…Itwouldbeadvisableto…Wethinkthatthenextstageisto…Afollow–upactionshouldbemade…,sothatwecan…UsefulsentencepatternsExercises:這是董事會(huì)2007年5月份會(huì)議有關(guān)決策的報(bào)告.HereisthereportaboutthedecisionsmadebytheBoardofDirectorsfortheMay2007meeting.Exercises:目前調(diào)查的結(jié)果可總結(jié)為以下幾點(diǎn).ThemajorfindingsofthepresentinvestigationcanbesummarizedasFollows.Exercises:這個(gè)建議是我在前三年研究的基礎(chǔ)上提出的,我相信會(huì)行的通。TherecommendationisbasedontheresearchIhavedoneinthepastthreeyears,andIbelieveitwillworkwell.Exercises:目前我們正在進(jìn)行該項(xiàng)目的調(diào)查工作,已取得了下列成績。Currently,weareengagedintheinvestigationworkoftheproject,andwehavemadethefollowingachievements.調(diào)查表明此類產(chǎn)品的市場正處于成長期。Theresearchrevealsthereisagrowingmarketforthesekindsofproducts.Exercises:Exercises:

員工福利滿意度調(diào)查

SatisfactionwithEmployeeBenefitsTermsofreference這篇報(bào)告是在人事部主管李明的要求下提交的.報(bào)告的內(nèi)容是關(guān)于員工對(duì)于福利的滿意程度.這篇報(bào)告要求在7月28日上交.Exercises:Exercises:Termsofreference

Mr.MingLi,DirectorofPersonnel,hasrequestedthisreportonsatisfactionwithemployeebenefits.ThereportwastobesubmittedtohimbyJuly28.Procedure在4月1日到4月15日之間,從所有的員工中抽取了15%的人作為代表進(jìn)行了面談.具體內(nèi)容包括:1.對(duì)于目前使用的福利套裝的整體滿意度.2.與人力資源部門打交道時(shí)所遇到的問題.3.對(duì)于改進(jìn)溝通機(jī)制所給出的建議.4.與醫(yī)療保險(xiǎn)機(jī)構(gòu)打交道時(shí)所遇到的問題.(HMO)(HealthMaintenanceOrganizations)Exercises:ProcedureArepresentativeselectionof15%ofallemployeeswereinterviewedintheperiodbetweenApril1andApril15concerning:Overallsatisfactionwiththecurrentbenefitspackage.Problemsencounteredwhendealingwiththepersonneldepartment.Suggestionsfortheimprovementofcommunicationpolicies.ProblemsencounteredwhendealingwithourHMO.Exercises:Findings員工對(duì)目前的福利套裝整體滿意.由于要經(jīng)過較長的時(shí)間才能得到批準(zhǔn),所以在要求休假上會(huì)出現(xiàn)一些問題.年紀(jì)較大的員工經(jīng)常在提供處方藥的程序上會(huì)與HMO發(fā)生問題.22-30歲的員工則較少與HMO發(fā)生問題.大部分的員工抱怨在福利套裝中缺少牙齒保險(xiǎn).Exercises:FindingsEmployeesweregenerallysatisfiedwiththecurrentbenefitspackage.Butthereareproblemswhentheyrequestvacationduetolongapprovalperiod.OlderemployeesrepeatedlyhadproblemswithHMOprescriptiondrugprocedures.Employeesbetweentheagesof22and30reportfewproblemswithHMO.Mostemployeescomplainaboutthelackofdentalinsuranceinourbenefitspackage.Exercises:ConclusionHMO在為50歲以上的員工提供處方藥的能力上有較嚴(yán)重的問題.人力資源部門的反應(yīng)速度應(yīng)得到提高.Exercises:ConclusionEmployeesover50yearsold,arehavingseriousproblemswithourHMO’sabilitytoprovideprescriptiondrugs.Improvementshouldbemadeintheresponsetimeofpersonneldepartment.Exercises:Recommendations與HMO代表見面,就年齡較大的員工在提供處方藥這項(xiàng)福利上的抱怨進(jìn)行商榷.對(duì)于提出休假的員工,在回應(yīng)時(shí)間上給予優(yōu)先考慮,以便他們更好地計(jì)劃他們的休假.對(duì)于年齡較輕的員工福利套裝,暫時(shí)不采取什么特別的行動(dòng).Exercises:RecommendationsMeetwithHMOrepresentativestodiscusstheseriouscomplaintsconcerningprescriptiondrugbenefitsforolderemployees.Giveprioritytotheresponsetimeofvacationrequestasemployeesneedfasterapprovalinordertobeabletoplantheirvacation.Takenospecialactionsforthebenefitspackageofyoungeremployees.Exercises:WritingasalesletterSituation:關(guān)于是否開發(fā)新的項(xiàng)目,董事會(huì)責(zé)令你遞交一份員工的調(diào)查報(bào)告.你經(jīng)過了對(duì)200名員工的問卷調(diào)查,發(fā)現(xiàn)50%的人是支持這個(gè)決定的.其中1/4的人持非常樂觀的態(tài)度;同時(shí)30%的人對(duì)這個(gè)項(xiàng)目的前景擔(dān)憂,還有20%的人怕投入的成本太多.總之,調(diào)查的結(jié)果顯示大多數(shù)的人對(duì)這個(gè)項(xiàng)目都不太了解.

ReportonthepossibilitiesofthenewprojectTermsofreferenceTheBoardofDirectorshasrequestedareportonwhat