優(yōu)秀商務(wù)模板之簡(jiǎn)單實(shí)用的商務(wù)談判合作技巧facilia

FacilitatingandMeetingSkillsBuildingTeamandDiscoverGroupWisdomContents1.Introduction

2.BasicSkillsofFacilitator

3.FacilitatingOpening

4.FacilitatingDiscussion&Decision

6.DealingwithChallenges

5.FacilitatingConclusion

WhocareKnowwhatAppetizerBadexperienceofmeetingGoodexperienceofmeeting1.IntroductionKnowthebasicGeneralDefinitionFacilitationistheartandscienceofmanagingmeetingsandgroupprocessesDefinition

Whatisfacilitation?

Facilitationistheprocesswhereafacilitatorguidethegroupmembersinmeetingtoshareideas,opinions,experiences,andexpertiseinordertoachieveacommongoalandagreeableactionplan.FacilitatorAfacilitatorissomeonewhousesknowledgeofgroupprocessestoformulateanddelivertheneededstructureformeetinginteractionstoeeffectiveMeetingProgressDiagramOpeningDiscussionConcludingSharingWhatisyourfacilitatingexperience?Haveyoucomeacrossaskillfacilitators?

TeamDevelopmentandFIncreasetheadvantagesofTeamListdownthe+/-ofteamdevelopmentPotentialAdvantagesPotentialDisadvantagesBuildingoneachothers’ideasConfusionDifferentperspectivesNoagreementBetterconclusionConflictFunNotimeforindividualthinkingSharingtheloadCanavoidresponsibilitiesMeetingandFacilitationMeetingsoccurforanumberofreasonswhereparticipantsarecalleduponto:?makedecisions?shareinformation?planwork?learnfromoneanother?createbuy-in?solveproblems2.BasicFacilitationSkillsKnowthebasicFacilitationDimensionsBasicSkills■Makingeveryonefeelcomfortableandvalued■Encouragingparticipation■Increaseunderstanding■Listeningandobserving■Guidingthegroup■Ensuringqualitydecisions■Ensuringoutcome-basedmeetingsMakeeveryonefeelcomfortable&valuedSmalltalkswithparticipantsGettoknowthemUsebodylanguageThankparticipantsFeelComfortableSkill:MakeeveryonefeelcomfortableandvaluedGettoknowthemUsebodylanguageThanktheorganization,thencheckunderstandingThankparticipantsEncourageparticipationUseopen-endedquestionsDivideintosmallgroups.ConsultthegroupUsevisualaidsEncourageSilentmembersIncreaseUnderstandingUseteam-buildingactivities.Setgroundrules.Searchforagreement.Agreetodisagree.ListenandobserveListenactively.Scantheroom.DonotmakeassumptionCheckforunderstandingRephrasetheirresponsesSummaryRecapWriteitdownGuidethegroupDelegateatimekeeper.Referbacktothemeetingobjectivesandagenda.Strayfromtheagendawhennecessary.ChallengetheirassumptionEncouragethemtogobeyond(creativetension)InstilltheconceptofEffectivenessInstilltheconceptofInitiativeAskaboutPlanBandevenPlanCAskthemaboutshortterm,longterm,milestoneandcontinuityplanUseaparkinglotEnsurequalitydecisionsRemindthegroupofdecisiondeadlines.Reviewcriteriaandsupportinginformation.Reviewthedecision-makingprocess.Pollthegroupbeforemajordecisions.Reviewthedecision.EnsureCommitmenttoActionReviewobjectivesforeachagendaitem.Recorddecisions.Developanactionplan.Ensuretheteamleaderfollowup3.FacilitatingOpeningGoodBeginningFacilitatingOpeningReviewminutesReviewminutesWelcomeparticipantsGooverandapprovemeetingobjectivesandagendaSetthetoneandpaceIntroduceparticipantsandyourselfWelcomeparticipantFormallystartthemeeting.Welcomeeveryoneofficially.UsebodylanguageIntroduceparticipants&yourselfConsideranicebreaker.Givepreciseinstructions.Allowbriefannouncements.CheckinSetthetoneandpaceHelpthegroupdevelopgroundrules.Setthestageforagreement.Clarifytheroleofmembers.GooverandapprovemeetingobjectivesandagendaPostmeetingobjectivesAskforinputontheobjectivesandagenda.Pointoutanychangestotheagenda.AgendaMeetingAgendaMeetingObjectiveDiscussionofPreparationforRamadanSalesAttendeesDenish,Uji,Wani,Zaidi,Guna,Rahmah,Isma,Nesan,Laurence,AlanDate2ndOct2005Time2.00pm–4.00pmLocationMTCofJMIAbseeteesNorashikin(MC),PuanZaleha(Entertaincustomers)NoItemPersonInChargeDurationExpectedOutcome1DecideclosingtimeduringRamadanDenish30minutesFixatimeagreeabletoeveryone;

Waysofcommunicatetoemployees2AllocationofmanpowerinpromotionalitemsUji30minsNameandnumberofemployeesneededtobestationedateachpromotionalsection

3AOBZaidiMeetingPreparationFacilitatorrole:Zaidi;NoteTaker:HamdanItemstoBringtotheMeeting

NotesfromApril4thmeeting–brainstormedideas.Completedinterviewdata.ReviewminutesAllowadequatetimetoreviewandapproveminutes.Addressfollow-upitems.MeetingMinuteMeetingAgendaMeetingMinuteMeetingObjectiveDiscussionofPreparationforRamadanSalesAttendeesDenish,Uji,Wani,Zaidi,Guna,Rahmah,Isma,Nesan,Laurence,AlanDate2ndOct2005Time2.00pm–4.00pmLocationMTCofJMIAbseeteesNorashikin(MC),PuanZaleha(Entertaincustomers)NoItemPersonInChargeDeadlineRemarks1ReviewAgendaandapproveMinutes2Shopcloseat10pm.

CommunicatetoemployeesDenish(Floormeeting)

Rahmah(Noticeboard)7thOct2005OTprovided

NoMCallowed4.FacilitatingDiscussionsandDecisionsExploretheIssuesFacilitatingDiscussions&Decisions■Keepthegroupontask■Assessthegroup’’sconcentrationandengagement■Clarifyconfusingdiscussions■Providefeedbacktothegroup■EnforcegroundrulesKeeptheGroupOnTask●Determineifyouhaveenoughtimetocompletetheagendaandtheclosingtasks.●Extendthemeeting.●Helpthegroupsetprioritiesanddecidewhichremainingagendaitemstoaddressinthetimeremaining.Assessthegroup’’sconcentrationandengagementReadthegroup’’senergylevel.Checkinvolvement.Avoidpresentationsafterlunch.Givethemabreak.Providesnacks.FacilitatingDiscussions&Decisions■Keepthegroupontask■Assessthegroup’’sconcentrationandengagement■Clarifyconfusingdiscussions■Providefeedbacktothegroup■EnforcegroundrulesClarifyconfusingdiscussionsListenforunfamiliarterms.Restatetheissuebeforeadecision.ProvidefeedbacktothegroupwhennecessaryorappropriateCheckyourpersonalbiases.Bespecificindescribingwhatyouobserve.Describeorprobetheimpactofwhatyouobserve.Askforandsummarizesuggestions.Pointoutconsensus.Pointoutsimilaritiesbetweenmembers’statements.Useconflicttoimprovedecisions.EnforcegroundrulesKnowthegroundrules.Createnonthreateningmechanismstoenforcetherules.Correctviolationsthefirsttime—andassoonas—theyoccur.Befairandconsistentinenforcingrules.5.FacilitatingtheConclusionTieUpTheLooseEndFacilitatingTheConclusionIdentifythenextstepsEvaluatethemeetingAdjournonapositivenoteIdentifythenextstepsCompleteanactionplan.Visityourparkinglot.UpdatetheTeamcalendar.EvaluatethemeetingDoagroupevaluation.Debriefafterthemeeting.AdjournonapositivenoteThankmembersfortheirperseveranceandhardwork.Recallagreement.Remindparticipantsofdecisionsthatreceivedstrongsupport.Makeitofficial.6.DealingWithChallengesCrowdControlGeneralGuidelineAlwayslookforthepositive.Goeasy.Putpreventionbeforeintervention.Looktothegroupforsupport.SeekoutsideassistanceChallengingBehaviors■Sideconversations■Conversationdomination■Repeaters,parrots,andramblers■Verbalattackers■Disruptiveaudience■Absolutesilence■Inabilitytoreachconsensus■Revisitingofdecisions■Chargesofbeingculturallyincompetent7.SummaryTestSharingEvaluatethemeetingDoagroupevaluation.Debriefafterthemeeting.SummaryFacilitatingMeetingSkillsDifferentperspective9、靜夜四無(wú)鄰鄰，荒居舊業(yè)業(yè)貧。。1月-231月-23Saturday,January7,202310、雨中中黃葉葉樹(shù)，，燈下下白頭頭人。。。18:01:2018:01:2018:011/7/20236:01:20PM11、以以我我獨(dú)獨(dú)沈沈久久，，愧愧君君相相見(jiàn)見(jiàn)頻頻。。。。1月月-2318:01:2018:01Jan-2307-Jan-2312、故人江江海別，，幾度隔隔山川。。。18:01:2018:01:2018:01Saturday,January7,202313、乍見(jiàn)翻翻疑夢(mèng)，，相悲各各問(wèn)年。。。1月-231月-2318:01:2118:01:21January7,202314、他鄉(xiāng)鄉(xiāng)生白白發(fā)，，舊國(guó)國(guó)見(jiàn)青青山。。。07一一月月20236:01:21下下午18:01:211月-2315、比不不了得得就不不比，，得不不到的的就不不要。。。。一月236:01下下午午1月-2318:01January7,202316、行動(dòng)出成成果，工作作出財(cái)富。。。2023/1/718:01:2118:01:2107January202317、做做前前，，能能夠夠環(huán)環(huán)視視四四周周；；做做時(shí)時(shí)，，你你只只能能或或者者最最好好沿沿著著以以腳腳為為起起點(diǎn)點(diǎn)的的射射線線向向前前。。。。6:01:21下下午午6:01下下午午18:01:211月月-239、沒(méi)有失敗，，只有暫時(shí)停停止成功！。。1月-231月-23Saturday,January7,202310、很多事情情努力了未未必有結(jié)果果，但是不不努力卻什什么改變也也沒(méi)有。。。18:01:2118:01:2118:011/7/20236:01:21PM11、成成功功就就是是日日復(fù)復(fù)一一日日那那一一點(diǎn)點(diǎn)點(diǎn)點(diǎn)小小小小努努力力的的積積累累。。。。1月月-2318:01:2118:01Jan-2307-Jan-2312、世世間間成成事事，，不不求求其其絕絕對(duì)對(duì)圓圓滿滿，，留留一一份份不不足足，，可可得得無(wú)無(wú)限限完完美美。。。。18:01:2118:01:2118:01Saturday,January7,202313、不知香積寺寺，數(shù)里入云云峰。。1月-231月-2318:01:2118:01:21January7,202314、意志堅(jiān)強(qiáng)的的人能把世界界放在手中像像泥塊一樣任任意揉捏。07一月20236:01:21下午18:01:211月-2315、楚塞三湘接接，荊門九派派通。。。一月236:01下下午1月-2318:01January7,202316、少少年年十十五五二二十十時(shí)時(shí)，，步步行行奪奪得得胡胡馬馬騎騎。。。。2023/1/718:01:2118:01:2107January202317、空山新新雨后，，天氣晚晚來(lái)秋。。。6:01:21下午午6:01下午午18:01:211月-