工程維護(hù)保養(yǎng)

Shangri-La

HotelsandResortsCertificateinEngineeringOperations&MaintenanceEngineeringMaintenance工程維護(hù)保養(yǎng)4.(2)S41CEO&MDefinitionofMaintenance

維護(hù)保養(yǎng)的定義

Workundertakeninordertokeeporrestoreeveryfacilitytoanacceptablestandard

以所作工作來(lái)保持或修復(fù)設(shè)備設(shè)施達(dá)到可以接受的標(biāo)準(zhǔn)S42CEO&MPreventionoffailureofequipment

預(yù)防設(shè)備失效Prolonglifeofequipment

延長(zhǎng)設(shè)備使用壽命Correctashiftfromperformance

糾正設(shè)備性能偏移Refreshtheproduct

更新產(chǎn)品MaintainthevalueoftheAsset

維持資產(chǎn)的價(jià)值A(chǔ)ddressaproblembeforeitbecomestoobigandcostly

在問(wèn)題惡化費(fèi)大錢前作出有效的控制WhyDoWeDoMaintenance?為什么我們要做維護(hù)保養(yǎng)？S43CEO&MClimaticconditions

氣候情況UserActivities

使用者的操作及用量ChangingStandards

標(biāo)準(zhǔn)變化Regulatoryrequirements

法定要求MaintenanceGenerators維護(hù)量的影響因素S44CEO&MMaintenanceandthePassageofTime

維護(hù)保養(yǎng)與時(shí)間的渡過(guò)TIME時(shí)間QualityMaintenanceworkrequiredtobringtooriginalQualityorPerformance恢復(fù)到原來(lái)的質(zhì)量/性能所需之維護(hù)量OriginalQuality原來(lái)的質(zhì)量DropinPerformance/Qualityovertime–Deterioration性能/質(zhì)量隨時(shí)間下降,衰退ImprovementworksorModernization改進(jìn)的工作或使現(xiàn)代化S45CEO&MObjectives-reasons…

目的–原因…Planning-typesofmaintenance…

策劃

–維護(hù)的種類…Structure-teams,skills,contracts…

結(jié)構(gòu)–隊(duì)伍，技能，外包合約Control-flowprocess,tracking…

控制–流程，跟蹤…Scheduling-timeframe,availability…

時(shí)間安排–周期，設(shè)備可以滕出……Automation–computerizedtool

自動(dòng)化–計(jì)算機(jī)化工具Budget–financial…

預(yù)算–財(cái)務(wù)經(jīng)濟(jì)上,…Productivity–efficiency,motivation,training…

生產(chǎn)力–效率，激勵(lì)，培訓(xùn)…DesigningaMaintenanceSystem設(shè)計(jì)一套維護(hù)保養(yǎng)系統(tǒng)S46CEO&MPlannedMaintenance

有計(jì)劃的維護(hù)保養(yǎng)PlannedPreventiveMaintenance

有計(jì)劃的預(yù)防性維護(hù)PlannedPreventiveRunning

有計(jì)劃的預(yù)防運(yùn)轉(zhuǎn)PlannedPreventiveShutdown

有計(jì)劃的預(yù)防性停運(yùn)PlannedCorrectiveMaintenance

有計(jì)劃的修復(fù)PlannedCorrectiveShutdown

有計(jì)劃的停機(jī)修復(fù)PlannedCorrectiveBreakdown

有計(jì)劃的故障修復(fù)UnplannedMaintenance

無(wú)計(jì)劃的維護(hù)保養(yǎng) PlannedMaintenancetobeconductedasmuchaspossibletoavoidoreliminateUnplannedMaintenance盡可能執(zhí)行有計(jì)劃的維護(hù)保養(yǎng),以避免或消除無(wú)計(jì)劃維修的出現(xiàn)。GeneralClassificationofMaintenanceTypes維護(hù)保養(yǎng)種類一般的分類S47CEO&MHotelsarecommercialorganizations–objectiveisthemaximizationoflongtermprofits.

酒店是商業(yè)組織–目標(biāo)是長(zhǎng)期利潤(rùn)最大化Maximizationoflongtermprofitsmustinvolvethecontinualandoftenexceedingthesatisfactionofguests-suchthattheywillreturn.

要想滿足長(zhǎng)期利潤(rùn)最大化必須要牽扯到持續(xù)不斷超出客人的滿意—這樣，他們將會(huì)回頭HencethestandardstobeachievedmustbesimilartothatdiscussedunderEngineeringOperations

因此所有將要達(dá)到的標(biāo)準(zhǔn)必須同我們?cè)诠こ踢\(yùn)作中討論的相似S48CEO&MTypicalBuildingConstructionandLifeCycleofaBuilding

典型建筑物建設(shè)和生命周期Ideas

構(gòu)思-Ownerswithideaand$

業(yè)主有構(gòu)思,資金Development開(kāi)發(fā)-Designers,Consultants,Experts設(shè)計(jì)師、咨詢師、專家ProjectsManagement項(xiàng)目管理

Installation-Builders,

Contractors,Vendors

安裝：建筑商、合同商、供應(yīng)商O(píng)perate

運(yùn)作Maintain

維護(hù)保養(yǎng)Repair維修

Replace重建

-ProjectsManagementstartwithideas項(xiàng)目管理開(kāi)始有構(gòu)思S49CEO&MEngineeringDivision

工程部ThemainrolesofEngineeringare:工程部主要角色是：OPERATIONS

運(yùn)作MAINTENANCE

維護(hù)保養(yǎng)REPAIRSANDREPLACEMENT

修理及更新S410CEO&MAsinallmajorworks,EngineeringMaintenanceisalsosupportedbyCorporatePolicy

跟所有重要工作一樣，工程維護(hù)保養(yǎng)同樣受到集團(tuán)政策的支持

InthiscaseitisCorporateEngineeringPolicy–CE1.

它就是集團(tuán)工程政策-CE1PolicyforEngineeringMaintenance工程維護(hù)保養(yǎng)的政策S411CEO&MMAINTENANCE–Objectives&Standards

維護(hù)保養(yǎng)–目標(biāo)與標(biāo)準(zhǔn)TheobjectivesandstandardsofmaintenanceareclearandmustbesimilartothestandardsthathavebeenestablishedforOperations

維護(hù)保養(yǎng)的目標(biāo)和標(biāo)準(zhǔn)已清楚并且必須同已經(jīng)為運(yùn)作而建立的標(biāo)準(zhǔn)相似Uponcompletionofthemaintenanceworksthecomponent,equipmentandthesystemmustbeabletooperateattheoriginalanddesiredoperatinglevel.

在完成維護(hù)保養(yǎng)工作后，所有組件、設(shè)備和系統(tǒng)必須能夠在原有的或所需的運(yùn)作水準(zhǔn)運(yùn)行S412CEO&MShangri-Lahaveestablishedthesestandards.

香格里拉已經(jīng)建立了這些標(biāo)準(zhǔn)TheyarestatedanddescribedintheEngineeringServicesManualandDesignGuides

它們被規(guī)定好，并可以在工程部服務(wù)手冊(cè)及設(shè)計(jì)指南中查詢到InordertocarryoutMaintenanceeffectivelyweandthepeopleworkingforusmustknowtheseStandards.

為了確保維護(hù)工作更有效率地實(shí)施，我們和為我們工作的人員必須知道這些標(biāo)準(zhǔn)S413CEO&MGuestNeeds客人需要Comfort

舒適Safety

安全Operability可操作Reliability可靠Aesthetics美觀Hygiene

衛(wèi)生Dependability可依靠Response

快速反應(yīng)FriendlyStaff友善的員工GoodAttitude良好的態(tài)度………….StandardsRequired..?需要的標(biāo)準(zhǔn)...……...…………………S414CEO&MTypicalBuildingConstructionandLifeCycleofaBuilding

典型建筑物建設(shè)和生命周期Ideas

構(gòu)思-Ownerswithideaand$

業(yè)主有構(gòu)思,資金Development開(kāi)發(fā)-Designers,Consultants,Experts設(shè)計(jì)師、咨詢師、專家ProjectsManagement項(xiàng)目管理

Installation-Builders,

Contractors,Vendors

安裝：建筑商、合同商、供應(yīng)商O(píng)perate

運(yùn)作Maintain

維護(hù)Repair維修

Replace重建

-ProjectsManagementstartwithideas項(xiàng)目管理開(kāi)始有構(gòu)思S415CEO&MMaintenanceiscarriedoutoverthethesamesetofinventoryandsystemsthathasbeenestablishedunderOperations.維護(hù)保養(yǎng)是要覆蓋與運(yùn)作相同的系統(tǒng)及設(shè)備i.e.thesame……..M&Esystems例如：….各機(jī)電系統(tǒng)設(shè)備S416CEO&MPlannedPreventiveMaintenance

有計(jì)劃的預(yù)防性維護(hù)保養(yǎng)BreakdownMaintenance

故障維護(hù)GuestroomMaintenance

客房維護(hù)BuildingMaintenance

樓宇維護(hù)GroundsandLandscaping

園地及綠化帶RecreationalFacilities

娛樂(lè)設(shè)施SpaandHealthClub

水療及健身中心

Whoshoulddothe:

誰(shuí)應(yīng)該去做：S417CEO&MManpower

人力Organization

組織Manning

人員編制Quality–skillandcompetency

質(zhì)量-技能與能力Productivity

生產(chǎn)力Howmanydoweneedforemergency/breakdownmaintenance

我們需要多少人應(yīng)對(duì)突發(fā)事件及故障維護(hù)InhousevsExternalContract……

內(nèi)部與外部合同比較…Issuestobeconcernedwith:問(wèn)題的關(guān)聯(lián)方面：S418CEO&MAvailability

可提供性SkillandCompetencylevel

技能和能力水平Security

安全Quality

質(zhì)量Cost

成本Control

控制Productivity

生產(chǎn)力Responsetime

反應(yīng)時(shí)間In-housevsExternalContracts….?內(nèi)部員工與外部合同比較……？S419CEO&MLongTermorshortterm

長(zhǎng)期或短期TypesofMaintenance

維護(hù)的種類Volumeofwork工作量Frequency…annual,monthly,weekly..?

頻率…..年度、月度、每周……？TimeAvailabilitytodothemaintenance

進(jìn)行維護(hù)的可能時(shí)間(可以滕出設(shè)備)DayorNightwork日間或夜間工作Howlongwillittake

維護(hù)所需時(shí)間Occupancy

住房率Availabilityofbudgetandresources

可有預(yù)算和資源Availabilityofsparesandpart

可有零配件Scheduling

時(shí)間安排…….IssuestoconsiderinwhentodoMaintenance關(guān)于考慮何時(shí)進(jìn)行維護(hù)的問(wèn)題S420CEO&MActivities

活動(dòng)Frequency

頻率Period/dates

時(shí)期/日期Sometimes..staffinvolved,resourcesrequired…

有時(shí)……參與的員工，需要的資源UsuallyendupintheformofaMasterScheduleorProgramwhichwillreflect:通常最終形成總排表或計(jì)劃及反映出：S421CEO&MSeethefrequencyofworks…

看到工作的頻率Monitorexpecteddatesofworks

監(jiān)督工作的預(yù)計(jì)日期Planahead

提前計(jì)劃Checkwhichperiodswewillbeextremelybusyandtakemeasures

檢查哪段時(shí)間會(huì)特別繁忙并采取行動(dòng)Monitorcompletionofexpectedworks

監(jiān)督予期工作的完成…..

WHODETERMINESORAPPROVETHEFREQUENCYAND

WHY…?

誰(shuí)來(lái)決定和批準(zhǔn)維護(hù)的頻率，為什么？MasterSchedulehelpsusto:總排表將幫助我們：S422CEO&MLikeinEngineeringOperations,wealsoneedtouseSOPs..如同在工程運(yùn)作中一樣，我們需要使用標(biāo)準(zhǔn)操作程序……MaintenanceWorks維護(hù)工作StandardOperatingProcedures標(biāo)準(zhǔn)操作程序S423CEO&MHaveaconsistentmethodofdoingwork

以一種始終如一的方式來(lái)做工作Guideourstaffintheestablishedmethods

指導(dǎo)我們的員工在已經(jīng)創(chuàng)建的方式中工作Haveaconsistentandpredictableoutcomeforthework–Standards

對(duì)工作標(biāo)準(zhǔn)自始至終處于可見(jiàn)的掌控中Trainourstafftopreferredway

培訓(xùn)我們的員工按我們偏向方式做Distributeandallocateresponsibilities

分配和制定各自的職責(zé)所在SOPsallowusto:標(biāo)準(zhǔn)操作程序允許我們?nèi)ィ篠424CEO&MSOPsallowusto:標(biāo)準(zhǔn)操作程序允許我們?nèi)ィ篠OPsallowustocontrolresources–manpower,time,finance

標(biāo)準(zhǔn)操作程序讓我們可以控制資源－－人力、時(shí)間、財(cái)務(wù)Organizetheworkflowandsequenceandbesystematic

組織工作流程和次序，形成系統(tǒng)Allowourstafftorespondtosituations-normaloremergency

讓我們的員工針對(duì)不同情況作出反應(yīng)－正常情況或緊急情況Dictatecommunicationchannels

支配溝通渠道Allowfeedback

允許及時(shí)反饋…………..S425CEO&MestablishtheSOPsforthemanyM&Esystemsoperations.

針對(duì)若干的機(jī)電運(yùn)作系統(tǒng)建立標(biāo)準(zhǔn)操作程序TrainourstaffintheSOPs

對(duì)我們員工培訓(xùn)標(biāo)準(zhǔn)操作程序EnsurethatourstafffollowtheSOPs

確保我們員工遵循標(biāo)準(zhǔn)操作程序ReviewandupdatetheSOPsfromtimetotime

一次次的重溫并更新我們的標(biāo)準(zhǔn)操作標(biāo)準(zhǔn)Itisveryimportantthatwe:很重要的是我們要：S426CEO&MMethods

方式Steps

步驟Safetyandprecautionaryissues

安全及提防性的問(wèn)題Checklists

檢查表OperatingParameters

運(yùn)作參數(shù)………ItemsintheSOPs:標(biāo)準(zhǔn)操作程序包括：S427CEO&MInMaintenanceitisimportanttounderstandthattheworkisnotanendtoitself.

在維護(hù)的過(guò)程中，重要的是要明白工作本身不是目的Aftertheexecutionofthemaintenanceworks,theequipmentorsystemmustbeoperatedortestedtoensurethatitcandelivertotheapprovedestablishedstandards.

在維護(hù)工作完成時(shí)，所有設(shè)備或系統(tǒng)必須運(yùn)作或被測(cè)試以確保它們達(dá)到已批準(zhǔn)建立的標(biāo)準(zhǔn)ThisisacriticalstepandmustbereflectedintheMaintenanceSOPs.這是一個(gè)關(guān)鍵步驟，必須將它反映在維護(hù)保養(yǎng)的標(biāo)準(zhǔn)操作程序中S428CEO&MMechanicalsystem機(jī)械系統(tǒng)Whywemaintain?我們?yōu)槭裁匆S護(hù)保養(yǎng)？Whattomaintain?維護(hù)保養(yǎng)什么？WhentoMaintain?什么時(shí)候維護(hù)保養(yǎng)？WheretoMaintain?在哪里維護(hù)保養(yǎng)？Whowillmaintain?誰(shuí)來(lái)維護(hù)保養(yǎng)？

HowtoMaintain?如何維護(hù)保養(yǎng)？S429CEO&MWaterTanks水箱Pumps&Motors水泵及馬達(dá)Pipes管道LandingValves著陸閥HosereelsandHydrants消防栓及水Pumps&Motors水泵及馬達(dá)WaterTanks水箱ElectricalPanels電控板S430CEO&MBecauseofthelargeandvariedamountofMaintenanceworks,itwillbecomenecessarytouseatooltohelpusmanagetheprogram.

因?yàn)榫S護(hù)保養(yǎng)工作量大且繁雜，使用工具來(lái)幫助我們管理這一過(guò)程變得更有必要Thistakestheformofacomputerisedsoftware.GenerallycalledComputerisedMaintenanceManagementSoftware

這一般形成電腦軟件形式，被稱為電腦化維護(hù)保養(yǎng)管理軟件Importanttonotethatthisisatoolandnotthesolutiontomaintenanceproblems

重要的是要注意這只是一種工具而絕非是維護(hù)保養(yǎng)問(wèn)題的解決方案EngineeringMaintenance–Automation工程維護(hù)－自動(dòng)化S431CEO&MWorkOrderSystem

維修工作單系統(tǒng)Labourreporting

用工報(bào)告MaintenanceScheduling

維護(hù)保養(yǎng)工作排表PersonnelPlanning

人員計(jì)劃EquipmentInventory

設(shè)備清單Equipme