1.民航乘務(wù)英語會(huì)話 基本句型

1.民航乘務(wù)英語會(huì)話基本句型1.民航乘務(wù)英語會(huì)話基本句型1.民航乘務(wù)英語會(huì)話基本句型xxx公司1.民航乘務(wù)英語會(huì)話基本句型文件編號：文件日期：修訂次數(shù)：第1.0次更改批準(zhǔn)審核制定方案設(shè)計(jì)，管理制度PartOne:Self-introductionGoodmorning,class!Iamveryhappytoseeallofyouatthebeginningofthisterm.Fromnowon,IwillbeyouroralEnglishteacher.Thatismygreathonor!Actually,IshouldsayIdon’tthinkmydutyistoofferyoulargeamountofinformation.Iamjustaguidetohelpyouimproveyourlisteningandspeaking.Ofcourse,firstofall,Iwillgiveyouashortintroductionofmyself.Mynameiswrittenlikethis-余姜瑋.Justlikeaboy’sname,right

Youcanalsocallmesammi.Youcansee,Iamstillyounglady,righAndweareallyoungpeople,Icancommunicatewithyoueasilyfortherearenotmanygenerationgapsbetweenus.Right?AlthoughIamyoung,Iamnotagreenhandforteaching.Ihaveseveralyearteachingexperienceindifferentcourses.MybachelordegreeisaboutEnglisheducationandmymaster’sdegreeisaboutSecondlanguageacquisition.TobeyourEnglishteacherismygreathonor.Ihopewecangetalongwellwitheachother,andmakeprogresstogether.Ok.whoismonitor

Andwhoisinchargeofthiscourse?Well,duringthe10-minutebreak,Iwillaskyouforthenamelistandthewaysofcontact.Bytheway,I‘dliketodividethewholeclassintoseveralgroupsaccordingtoyourrooms,thatmeansyourroommateswillbeyourgroupmates.Becausetherewillbesomegroupworksduringtheactivities.Itneedsyoutostudytogetherandtolearnhowtocooperatewithyourgroupmates.……Now.Youhaveyourroommates.Thereisthefirsttaskofthisterm.Iwillgiveyou15minutesforyoutodiscussaboutwhatyouwantinthisclass.Andafter15minutes,everygroupwillchooseoneofyourmemberstopresentyourgroupideas.Beforepresenting,you’dbetterfirstintroduceyourselfbriefly.Whenpresenting,you’dbetterlistrequirementsontheblackboardtoletallofusseemoreclearly.Whatdoyouthinkofthisbook

WhatisyourexpectationofthiscourseDoyouhaveanysuggestionsforthiscourseorformeInthisway,IhopeIcanletyouknowyoudobethehostsoftheclass,butnotme,theteacher.Onceagain,Ishouldmentionthat,asateacher,Iamjusttheguidetohelpyou.You,everybodyisthecenter.……Ok.Thankyousomuchforgivingmesomanyrequirements.Iwillarrangethemandmakemyeffortstosatisfyyou.DoyouhaveanyNewTermResolutions?

NewTermResolutions:(Whenyouwanttodosthoratthebeginningofatermorayear,youshouldhaveaplaninyourmind.Thatwillremindyouwhatyoushoulddoduringthewholetermorduringthewholeyear.)sleepandgetupregularlyeverydaylearntocookreadmoregoodbooksfindadreamjobgetthescholarshiptravelsp./haveatriponceayear民航乘務(wù)英語會(huì)話Lecture1Introduction=1\*ROMANI接待客人的四種基本英語會(huì)話句型MayI~

(我可以~嗎？)Couldyou~

(我可以~嗎？)Wouldyou~

(您愿意~嗎？)ShallI~

(我可以~嗎？)自己想做某事時(shí)，用MayI~

MayIhaveyourname,please

請問貴姓？MayIhaveyourcheck-outtime,please

請問您什么時(shí)候要結(jié)賬退房MayIseeyourpassport,please

請讓我看看您的護(hù)照，好嗎？MayIknowyournationality,please

請問您的國籍？有求于客人時(shí)，用Couldyou~

Couldyoufillouttheform,please請?zhí)顚戇@張表格好嗎Couldyouwritethatdown,please請寫下來好嗎？Couldyoudraftthetelegram,please請擬好電報(bào)的草稿好嗎？Couldyouholdtheline,please請不要掛斷電話好嗎？詢問客人的喜好或意愿時(shí)，用Wouldyou~

Wouldyoulike+N.

Wouldyoulike+todosth.

Wouldyoumind+doingsth.

Eg:Wouldyouliketeaorcoffee

你要茶還是咖啡？Wouldyouliketotakeataxi您要不要搭計(jì)程車？Wouldyoumindfillingoutthisform您介意填這張表嗎疑問詞+wouldyouliketodosth.

疑問詞+wouldyoudosth.

（用于詢問客人的希望）Eg:Whenwouldyouliketohavedinner您想何時(shí)用餐Wherewouldyouliketohavedinner您想在哪里用餐Whowouldyouliketocontact您想和誰聯(lián)絡(luò)？WhywouldyouliketovisitWuhan您為什么想游覽武漢？Whichkindofroomwouldyouprefer您喜歡哪一種房間？Howwouldyouliketosettleyourbill您想用什么方式付賬？Howlongwouldyouliketostay您要停留多久？提供建議或者服務(wù)給客人的時(shí)候，用ShallI~

/Wouldyoulikemetodo~ShallImaketheresercationforyou要我替您訂房間嗎ShallIopen/drawthecurtains要我把窗簾打開/拉上嗎？ShallIdrawyouamap要我畫張地圖給您嗎=2\*ROMANII打招呼Goodmorning,~.（早上好）Goodafternoon,~.（下午好，12時(shí)以后）Goodevening,~.（下午6時(shí)以后）Eg:Goodafternoon,sir.WelcometoYangtzeHotel.Goodevening,madam.MayIhelpyou?

Goodmorning,sir.Areyoucheckingout先生，早安，您要結(jié)賬嗎？在電話的對答中，可以在后面直接加上公司名或部門名稱，如：Goodmorning,sir.ThisisAirChinaBookingOffice.MayIhelpyou?

=3\*ROMANIII回答肯定的回答在與客人對話的過程中，有時(shí)候必須隨聲附和表示認(rèn)同：Isee,sir.有時(shí)候必須確認(rèn)客人所說的話：Certainly,sir.要拒絕客人所求時(shí)，在沒有辦法符合客人的要求，而想加以拒絕的時(shí)候，不可以直接說No,而應(yīng)該用以下的說法，并在其后加上理由說明。Iamsorry,Iamafaid~.Excuseme,sir,~.要客人等待時(shí)，Justamoment,please!請稍等！Thankyouforwaiting,sir.先生，讓您久等了！Couldyouwaitalittlelonger,please請稍候一下好嗎？道歉的時(shí)候Iamsorryforsth.Idoapologizeforsth.Itiswrongofme.是我不對。Ididn’tmeanitatall.我真的是無意的。Pardon/Forgiveme!是我不對！Eg:Iamverysorryforthedelay.很抱歉耽誤您的時(shí)間。Iamverysorryfortheinconvenience.很抱歉給您帶來的不便。Iamverysorryforthemistake.很抱歉弄錯(cuò)了。Iamsorrytohearthat!并非因?yàn)樽约旱倪^失而道歉！（遺憾）Iwouldliketoapologizeforsth.承認(rèn)是自己的過失（道歉）回復(fù)道歉Thatisallrigh!Itisok!Itdoesnotmatter!Justforgetaboutit!Nevermind表達(dá)感謝Appreciatesth/sb.Expressmythanks/gratitudetosbforsth.Begrateful/thankful/obligedtosb.forsth.Thanksbforsth.客人說Thankyou時(shí)的回復(fù)Youarewelcome!Notatall!表示祝賀Congratulations!Congratulatesb.onsth.Goodforyou!/Welldone!Ifeelhappyforyou!給客人東西的時(shí)候，“請拿去”Hereitis!Hereyouare!Hereisyourtea!客人離開時(shí)祝福Haveaniceday!祝您一天愉快！Wehopetoseeyouagainsoon!歡迎再度光臨！Thankyouforstayingwithus！謝謝光臨！聽不懂客人的英語的時(shí)候，Justamoment,please~~~~(求助于他人)Pardenme?Sorry

Ibegyourpardon?Couldyourepeatthat,please

Couldyouspeakmoreslowly,please?Excuseme,sir.Doyoumean~

Yes,No的使用方法假設(shè)盒子是紅色的（Theboxisred.），其回答如下：Istheboxred?

Theboxisred,isn’tit?

Theboxisn’tred,isit?

Isn'ttheboxred?

Theboxisblack,isn’tit?

航空英語中