6σ西格瑪流程設(shè)計課件

制作跨職能流程圖

CrossFunctionalProcessMapping

(為流程再造制作流程圖)

(ProcessMappingforRe-design)六西格瑪過程設(shè)計SixSigmaProcessDesign

制作跨職能流程圖

CrossFunctionalPr制作再設(shè)計流程圖的目的

Re-DesignProcessMappingObjectives了解流程的基本情況和價值鏈各環(huán)節(jié)的相關(guān)方

Givenaprojectcharterandunderstandingofprocessbasicsandthevaluechainstakeholders介紹制作跨職能流程圖,也稱為“泳道圖“

IntroduceCrossfunctional/DeploymentMapping,alsoknownasa“SwimLane”制作基準(zhǔn)圖(跨職能流程圖或泳道圖) CreateBaselineMap(Cross-functional/SwimLaneProcessMap)

制作再設(shè)計流程圖的目的

Re-DesignProcess項目跟蹤表項目跟蹤表過程再設(shè)計路線圖

ProcessRedesignRoadmap價值鏈翻譯試的過程過渡計劃實施收集客戶之聲/商業(yè)之聲分析要求再設(shè)計過程解決辦法的設(shè)計/開發(fā)利益相關(guān)方選擇表利益相關(guān)方面談Kano制作精益流程圖Pugh概念產(chǎn)生Pugh概念選擇討論指南從圖片和聲音提煉要求要求KJ圖片KJ抽樣調(diào)查區(qū)分優(yōu)先次序QFDC&E跨職能流程圖經(jīng)歷利益相關(guān)方的世界總結(jié)要求并區(qū)分優(yōu)先次序產(chǎn)生和選擇概念試解決辦法過程再設(shè)計路線圖ProcessRedesignRoad跨職能流程圖Cross-FunctionalProcessMap價值鏈ValueChain流程圖步驟ProcessMapProcessStepsManufacturerDealer-Sales-Finance-CustomerServiceBuyer價值鏈環(huán)節(jié)相關(guān)方StakeholdersProcessStep1OfferFinancingOptionsProcessStep2ProcessStep3ProcessStep4跨職能流程圖Cross-FunctionalProces制作跨職能流程圖

CrossFunctionalorDeploymentMapping記載Documents:各個職能,部門和參與流程環(huán)節(jié)活動的人之間的關(guān)系

Inter-relationshipsamongfunctions,departments,peoplewhoareinvolvedinsequentialprocessdeploymentactivities.(whodoesit)Alsoknownas‘Swimlane’揭示Reveals:障礙,返工渠道,延遲,未用空間,需要和產(chǎn)生的信息以及彎路

Barriers,reworkpaths,delays,blankspaces,informationneededandcreated,anddetours步驟Steps:選擇范圍ChoseScope明確過程步驟IdentifyProcessSteps確定順序DetermineSequence確定關(guān)系DetermineRelationships畫圖DrawtheMap添加有關(guān)時間,費用,質(zhì)量,詳細(xì)輸入和輸出的數(shù)據(jù)

Adddataontime,cost,quality,detailedinputs&outputs制作跨職能流程圖

CrossFunctionalor準(zhǔn)備確認(rèn)團(tuán)隊IdentifytheTeam流程圖的輸入InputstoMapping頭腦風(fēng)暴Brainstorming操作手冊O(shè)peratormanuals規(guī)范Specifications操作員經(jīng)驗Operatorexperience六要素6M’s人,機器,方法,測量,材料,環(huán)境

Man,Machine(Equipment),Method(Procedures),Measurement,Materials,MotherNature(Environment)利益相關(guān)方的輸入InputfromStakeholders

準(zhǔn)備確認(rèn)團(tuán)隊IdentifytheTeam制作跨職能流程圖的步驟

CrossFunctionalMappingSteps開始于過程的流程圖StartwithFlowChartofprocess識別過程所涉及的功能部門(價值鏈)并記錄在紙的左側(cè)IdentifyFunctionalgroups(ValueChain)thatprocesscrossesandrecordonleftsideofpage畫泳道線把不同的職能部門分開Drawlinestorepresentthelanesbetweenfunctionalgroups從圖的左側(cè)開始,把流程圖的第一步放在合適的泳道里Startonleftsideofmap,placefirststepfromflowchartinappropriatelane繼續(xù)把流程的步驟按以下的規(guī)則放在泳道里Continuetoplaceprocessstepsaccordingtofollowingguidelines時間從左到右上升Timeincreasesfromlefttorightacrossmap同時發(fā)生的步驟應(yīng)上下疊在一起Stepsthatoccursimultaneouslyshouldbestackedontopofeachother箭頭總是左進(jìn)右出Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols互相連接的但至少相隔一個泳道的步驟應(yīng)用虛線連接

Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines制作跨職能流程圖的步驟

CrossFunctionalM增加流程描述細(xì)節(jié)

IncreasingProcessDescriptionDetail流程圖(也稱方塊圖)FlowChart(akaBlockDiagram)顯示過程步驟,而不是細(xì)節(jié)Showsprocesssteps,withoutworryingaboutdetails是了解過程步驟的有用一步Usefulasafirstpasstounderstandprocesssteps跨職能圖(也稱”泳道圖”)CrossFunctionalMap(aka“Swimlane”)把流程圖過程步驟重安排到職能泳道里Rearrangesflowchartprocessstepsintolanesoffunctions清楚地顯示連接關(guān)系Clearlyshowshand-offs過程步驟從左到右按時間前進(jìn)Processstepsmovelefttorightastimeprogresses跨資源圖CrossResourceMap在職能中更進(jìn)一步,顯示實際資源和資源之間的連接關(guān)系Furtherdrilldownintofunctions,showingactualresourcetoresourcehandoffscustomerNoYesNoYesFunction1Function2Function3Function4Function1Function2Function3Function4Resource1Resource2增加流程描述細(xì)節(jié)

IncreasingProcessDe制作流程圖ProcessFlowCharting這是什么工具?Whatisthetool?過程的圖像描述Graphicalillustrationoftheprocess工具要描述的是什么?Whatwillthetoolidentify?所有增值和不增值的過程步驟Allvalue-addedandnon-value-addedprocesssteps識別系統(tǒng)設(shè)計和再設(shè)計的機會IdentifyopportunitiesforSystemDesign/redesign關(guān)鍵輸入KeyProcessInputs(x’s)關(guān)鍵輸出KeyProcessOutputs(Y’s)數(shù)據(jù)采集點DataCollectionPoints輸入FMEA的第一批輸入?yún)?shù)FirstKeyprocessinputvariablestoputinFMEA什么時候制作過程流程圖?Whendoyouapplyprocessmapping?一直Always制作過程流程圖的結(jié)果是什么?WhatareresultsofProcessMapping?看建議的新的設(shè)計或再設(shè)計是不是比現(xiàn)有系統(tǒng)好

Identifywhetherproposednewsystemdesign/redesignisbetterthencurrentsystem識別需要測量系統(tǒng)研究的系統(tǒng)IdentifysystemsneedingMeasurementStudies識別需要能力性研究的關(guān)鍵輸出IdentifyKeyprocessoutputsforCapabilityStudies識別控制計劃中缺的項IdentifymissingelementsintheControlPlan識別過程中不增值的步驟Identifypossiblenon-value-addedprocessstepscustomerNoYesNoYes制作流程圖ProcessFlowCharting這是案例分析:制作流程圖

CaseStudy:FlowCharting

FulfillOrder案例分析:制作流程圖

CaseStudy:FlowC跨職能流程圖(泳道圖)

CrossFunctionalMap(SwimLane)是一種描述不同職能或部門之間的連接關(guān)系 Amapthatconveysprocesshandoffsbetweenfunctionsordepartments把流程圖中的步驟重編排成按職能排的泳道Rearrangesflowchartprocessstepsintolanesoffunctions行或列代表職能Rowsorcolumnsrepresentfunctions不同活動歸屬不同的職能帶Activitiesfallinappropriate“bands”offunctions同時發(fā)生的活動從上到下歸組Concurrentactivitiesgrouped“toptobottom”有時也被稱為職能圖或泳道圖Sometimescalled“Functional”or“SwimLane”flowchartormap

Function1Function2Function3Function4過程步驟按時間順序從左到右Processstepsmovelefttorightastimeprogresses明確顯示部門之間的交接Clearlyshowshand-offsbetweendepartmentsorgroups也稱為泳道圖或職能圖Alsoknownasa“SwimLane”orsometimes“FunctionalMap”跨職能流程圖(泳道圖)

CrossFunctionalM案例分析:制作跨職能流程圖

CaseStudy:CrossFunctionalMapping(cont.)FulfillOrder案例分析:制作跨職能流程圖

CaseStudy:Cro跨資源圖CrossResourceMap是一種描述系統(tǒng)或組織內(nèi)資源傳遞的圖Amapthatconveysprocesshandoffsbetweenindividualresourcesinasystemororganization行或列表示各個資源Rowsorcolumnsrepresentindividualresources各項活動歸屬不同的資源帶Activitiesfallinappropriate“bands”ofresources同時發(fā)生的活動從上到下歸組Concurrentactivitiesgrouped“toptobottom”顯示資源傳遞Showshandoffs,resourcesinvolvedFunction1Function2Function3Function4Resource1Resource2過程步驟按時間順序從左到右Processstepsmovelefttorightastimeprogresses明確顯示資源之間的傳遞Clearlyshowshand-offsbetweenresources經(jīng)常同時顯示職能和資源Oftenshowsboth

FunctionsandResources只是低一級的跨職能圖Justacrossfunctionalmapatalowerlevel跨資源圖CrossResourceMap是一種描述系統(tǒng)制作跨資源圖的步驟

CrossResourceMappingSteps始于流程圖或跨職能圖

StartwithFlowChartorCrossFunctionalMap識別過程所接觸到的資源并把它們記錄在紙的左側(cè)

Identifyindividualresourcesthattheprocesstouchesandrecordonleftsideofpage畫泳道線把資源分開

Drawlinestorepresentthelanesbetweenresources從圖的左側(cè)開始,把流程圖中的第一步放在合適的泳道里

Startonleftsideofmap,placefirststepfromflowchartinappropriatelane繼續(xù)把其余的過程步驟按以下的規(guī)則放在泳道里

Continuetoplaceprocessstepsaccordingtofollowingguidelines時間從左到右上升

Timeincreasesfromlefttorightacrossmap同時發(fā)生的步驟應(yīng)上下疊在一起

Stepsthatoccursimultaneouslyshouldbestackedontopofeachother箭頭總是左進(jìn)右出

Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols互相連接的但至少相隔一個泳道的步驟應(yīng)用虛線連接

Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines制作跨資源圖的步驟

CrossResourceMappi案例分析:制作跨資源圖

CaseStudy:CrossResourceMapping(cont.)FulfillOrder案例分析:制作跨資源圖

CaseStudy:Cross跨資源圖CrossFunctional/DeploymentMapCUSTSMGRTECHMECHCASHDATABASESAWRITESCOMPLAINTNOTIFIESCUSTOMERSCHEDANALYSISANDREPAIRREVIEWSCOMPLAINTANDSPECIFIESREPAIRREPAIRSVEHICLECOMPLETESINVOICEENTERSJOBINWORKLOGARRIVESATDEALERWAITSINLOUNGEPAYSCASHIERDDVEHICLEDATADDAutomobileRepairProcess跨資源圖CrossFunctional/Deploym帶時間的跨職能圖CrossFunctionalMapwithTimeCustomerSalesProductionControlPlantAWarehousePlantBTransportProcessOrderPrintorderorderMoveWIPExtrudeProductProductReceive

ProductProduct<

12days+13days+1dayx+2days+1day+10days+1day+9days+1day>50daysFunctionsProcessTasksNon-Value-AddedTimeTimeDirectionofProcessFlowWaitWaitWaitMoveWaitMoveWIPWIPWIPWIPWIPOrderProduct帶時間的跨職能圖CrossFunctionalMap數(shù)據(jù)流-實體流的泳道圖DataFlow–PhysicalFlowSwimLaneChartProcessInitialOrderEntryTripPlanGenerationShipmentMgmtOutput/MeasureEmptyCarFulfillmentDataFlowPhysicalFlow-AccountManagement

PhysicalFlow-PricingPhysicalFlow-OrderManagementPhysicalFlowShipmentManagementPhysicalFlow-Settlement數(shù)據(jù)流-實體流的泳道圖DataFlow–PhysicFLOW:CurrentProposedXEventOccasionsTime/DistanceDefineUnitsCostTotalsTotalFloorspace________sq,ft,ValueAddedIndex:(B/D)x100%1.53%DeliveryIndex:(A/C)x100%1.53%Process:_SamplePart____________________Business:_MiscellaneousMachining_________過程流程圖FlowProcessChartChartedBy:_HenriettaSmith_________Date:_12/19/03___________________OperationorProcess–Recordtime/unit.Delay(Re-work,Changeover,Wait)–Recordtype,averagedurationandfrequency.Tabulateperunitvalue.Inspection–Tabulatedurationandfrequency.Tabulateperunitvalue.Transport–Tabulatedistancemovedandquantitymoved.Storage/Inventory–TabulateaverageQuantityinstorageorqueue(A)(B)(C)(D)ReceivingDock/ShippingDock1000units1000units0.5hours4hoursPPIStagingPPIInspection2hours250units

48hours600unitsDept.AStaging1hour250units3hours100unitsMachine1C/T=0.5hours10unitsMachine2C/T=0.5hours10units0.5hours10units41312C/O1hourCost/Hr.=$80?”=25ft.1hour1hour56hours2600units2hours250units5hours$80$80$4480$160$400$52004hours1000units65hoursDEPTAPPIFLOW:CurrentProposedXEventOcca練習(xí):制作跨職能過程圖

Exercise:Cross-FunctionalProcessMapping目標(biāo):

Goal:理解基準(zhǔn)過程是怎樣在不同的職能和資源之間進(jìn)行的Tounderstandhowthebaselineprocessisdistributedacrossfunctionsandresources制作一個在售車商眼里賣車的過程圖Mapouttheprocessforthesellingprocessinacardealershipfromthedealer’spointofview步驟Steps:用你的現(xiàn)有的過程步驟和價值鏈中的職能來制作一個跨職能過程圖Usingyouras-isprocessstepsandthefunctionsfromvaluechain,createacross-functionalprocessmap按要求把每一個職能分成資源和系統(tǒng)Breakeachprocessfunctionintoresourcesorsystemsasrequired找一個組在30分鐘后匯報1teamtoreportoutin30minutes練習(xí):制作跨職能過程圖

Exercise:Cross-跨職能流程圖總結(jié)

CrossFunctionalProcessMappingSummary演示了制作職能過程在過程再設(shè)計線路圖中的作用

DemonstratedFunctional/DeploymentProcessMappingfitsintotheProcessRedesignRoadmap提供制作跨職能流程圖的技能(也稱為“泳道圖“或職能圖)的概述

ProvidedOverviewofCrossFunctionalMappingProcessMappingtechnique,alsoknownasa“SwimLane”orsometimes“FunctionalMap” 提供職能流程圖范例

ProvidedexamplesofFunctionalProcessMaps跨職能流程圖總結(jié)

CrossFunctionalProc

制作跨職能流程圖

CrossFunctionalProcessMapping

(為流程再造制作流程圖)

(ProcessMappingforRe-design)六西格瑪過程設(shè)計SixSigmaProcessDesign

制作跨職能流程圖

CrossFunctionalPr制作再設(shè)計流程圖的目的

Re-DesignProcessMappingObjectives了解流程的基本情況和價值鏈各環(huán)節(jié)的相關(guān)方

Givenaprojectcharterandunderstandingofprocessbasicsandthevaluechainstakeholders介紹制作跨職能流程圖,也稱為“泳道圖“

IntroduceCrossfunctional/DeploymentMapping,alsoknownasa“SwimLane”制作基準(zhǔn)圖(跨職能流程圖或泳道圖) CreateBaselineMap(Cross-functional/SwimLaneProcessMap)

制作再設(shè)計流程圖的目的

Re-DesignProcess項目跟蹤表項目跟蹤表過程再設(shè)計路線圖

ProcessRedesignRoadmap價值鏈翻譯試的過程過渡計劃實施收集客戶之聲/商業(yè)之聲分析要求再設(shè)計過程解決辦法的設(shè)計/開發(fā)利益相關(guān)方選擇表利益相關(guān)方面談Kano制作精益流程圖Pugh概念產(chǎn)生Pugh概念選擇討論指南從圖片和聲音提煉要求要求KJ圖片KJ抽樣調(diào)查區(qū)分優(yōu)先次序QFDC&E跨職能流程圖經(jīng)歷利益相關(guān)方的世界總結(jié)要求并區(qū)分優(yōu)先次序產(chǎn)生和選擇概念試解決辦法過程再設(shè)計路線圖ProcessRedesignRoad跨職能流程圖Cross-FunctionalProcessMap價值鏈ValueChain流程圖步驟ProcessMapProcessStepsManufacturerDealer-Sales-Finance-CustomerServiceBuyer價值鏈環(huán)節(jié)相關(guān)方StakeholdersProcessStep1OfferFinancingOptionsProcessStep2ProcessStep3ProcessStep4跨職能流程圖Cross-FunctionalProces制作跨職能流程圖

CrossFunctionalorDeploymentMapping記載Documents:各個職能,部門和參與流程環(huán)節(jié)活動的人之間的關(guān)系

Inter-relationshipsamongfunctions,departments,peoplewhoareinvolvedinsequentialprocessdeploymentactivities.(whodoesit)Alsoknownas‘Swimlane’揭示Reveals:障礙,返工渠道,延遲,未用空間,需要和產(chǎn)生的信息以及彎路

Barriers,reworkpaths,delays,blankspaces,informationneededandcreated,anddetours步驟Steps:選擇范圍ChoseScope明確過程步驟IdentifyProcessSteps確定順序DetermineSequence確定關(guān)系DetermineRelationships畫圖DrawtheMap添加有關(guān)時間,費用,質(zhì)量,詳細(xì)輸入和輸出的數(shù)據(jù)

Adddataontime,cost,quality,detailedinputs&outputs制作跨職能流程圖

CrossFunctionalor準(zhǔn)備確認(rèn)團(tuán)隊IdentifytheTeam流程圖的輸入InputstoMapping頭腦風(fēng)暴Brainstorming操作手冊O(shè)peratormanuals規(guī)范Specifications操作員經(jīng)驗Operatorexperience六要素6M’s人,機器,方法,測量,材料,環(huán)境

Man,Machine(Equipment),Method(Procedures),Measurement,Materials,MotherNature(Environment)利益相關(guān)方的輸入InputfromStakeholders

準(zhǔn)備確認(rèn)團(tuán)隊IdentifytheTeam制作跨職能流程圖的步驟

CrossFunctionalMappingSteps開始于過程的流程圖StartwithFlowChartofprocess識別過程所涉及的功能部門(價值鏈)并記錄在紙的左側(cè)IdentifyFunctionalgroups(ValueChain)thatprocesscrossesandrecordonleftsideofpage畫泳道線把不同的職能部門分開Drawlinestorepresentthelanesbetweenfunctionalgroups從圖的左側(cè)開始,把流程圖的第一步放在合適的泳道里Startonleftsideofmap,placefirststepfromflowchartinappropriatelane繼續(xù)把流程的步驟按以下的規(guī)則放在泳道里Continuetoplaceprocessstepsaccordingtofollowingguidelines時間從左到右上升Timeincreasesfromlefttorightacrossmap同時發(fā)生的步驟應(yīng)上下疊在一起Stepsthatoccursimultaneouslyshouldbestackedontopofeachother箭頭總是左進(jìn)右出Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols互相連接的但至少相隔一個泳道的步驟應(yīng)用虛線連接

Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines制作跨職能流程圖的步驟

CrossFunctionalM增加流程描述細(xì)節(jié)

IncreasingProcessDescriptionDetail流程圖(也稱方塊圖)FlowChart(akaBlockDiagram)顯示過程步驟,而不是細(xì)節(jié)Showsprocesssteps,withoutworryingaboutdetails是了解過程步驟的有用一步Usefulasafirstpasstounderstandprocesssteps跨職能圖(也稱”泳道圖”)CrossFunctionalMap(aka“Swimlane”)把流程圖過程步驟重安排到職能泳道里Rearrangesflowchartprocessstepsintolanesoffunctions清楚地顯示連接關(guān)系Clearlyshowshand-offs過程步驟從左到右按時間前進(jìn)Processstepsmovelefttorightastimeprogresses跨資源圖CrossResourceMap在職能中更進(jìn)一步,顯示實際資源和資源之間的連接關(guān)系Furtherdrilldownintofunctions,showingactualresourcetoresourcehandoffscustomerNoYesNoYesFunction1Function2Function3Function4Function1Function2Function3Function4Resource1Resource2增加流程描述細(xì)節(jié)

IncreasingProcessDe制作流程圖ProcessFlowCharting這是什么工具?Whatisthetool?過程的圖像描述Graphicalillustrationoftheprocess工具要描述的是什么?Whatwillthetoolidentify?所有增值和不增值的過程步驟Allvalue-addedandnon-value-addedprocesssteps識別系統(tǒng)設(shè)計和再設(shè)計的機會IdentifyopportunitiesforSystemDesign/redesign關(guān)鍵輸入KeyProcessInputs(x’s)關(guān)鍵輸出KeyProcessOutputs(Y’s)數(shù)據(jù)采集點DataCollectionPoints輸入FMEA的第一批輸入?yún)?shù)FirstKeyprocessinputvariablestoputinFMEA什么時候制作過程流程圖?Whendoyouapplyprocessmapping?一直Always制作過程流程圖的結(jié)果是什么?WhatareresultsofProcessMapping?看建議的新的設(shè)計或再設(shè)計是不是比現(xiàn)有系統(tǒng)好

Identifywhetherproposednewsystemdesign/redesignisbetterthencurrentsystem識別需要測量系統(tǒng)研究的系統(tǒng)IdentifysystemsneedingMeasurementStudies識別需要能力性研究的關(guān)鍵輸出IdentifyKeyprocessoutputsforCapabilityStudies識別控制計劃中缺的項IdentifymissingelementsintheControlPlan識別過程中不增值的步驟Identifypossiblenon-value-addedprocessstepscustomerNoYesNoYes制作流程圖ProcessFlowCharting這是案例分析:制作流程圖

CaseStudy:FlowCharting

FulfillOrder案例分析:制作流程圖

CaseStudy:FlowC跨職能流程圖(泳道圖)

CrossFunctionalMap(SwimLane)是一種描述不同職能或部門之間的連接關(guān)系 Amapthatconveysprocesshandoffsbetweenfunctionsordepartments把流程圖中的步驟重編排成按職能排的泳道Rearrangesflowchartprocessstepsintolanesoffunctions行或列代表職能Rowsorcolumnsrepresentfunctions不同活動歸屬不同的職能帶Activitiesfallinappropriate“bands”offunctions同時發(fā)生的活動從上到下歸組Concurrentactivitiesgrouped“toptobottom”有時也被稱為職能圖或泳道圖Sometimescalled“Functional”or“SwimLane”flowchartormap

Function1Function2Function3Function4過程步驟按時間順序從左到右Processstepsmovelefttorightastimeprogresses明確顯示部門之間的交接Clearlyshowshand-offsbetweendepartmentsorgroups也稱為泳道圖或職能圖Alsoknownasa“SwimLane”orsometimes“FunctionalMap”跨職能流程圖(泳道圖)

CrossFunctionalM案例分析:制作跨職能流程圖

CaseStudy:CrossFunctionalMapping(cont.)FulfillOrder案例分析:制作跨職能流程圖

CaseStudy:Cro跨資源圖CrossResourceMap是一種描述系統(tǒng)或組織內(nèi)資源傳遞的圖Amapthatconveysprocesshandoffsbetweenindividualresourcesinasystemororganization行或列表示各個資源Rowsorcolumnsrepresentindividualresources各項活動歸屬不同的資源帶Activitiesfallinappropriate“bands”ofresources同時發(fā)生的活動從上到下歸組Concurrentactivitiesgrouped“toptobottom”顯示資源傳遞Showshandoffs,resourcesinvolvedFunction1Function2Function3Function4Resource1Resource2過程步驟按時間順序從左到右Processstepsmovelefttorightastimeprogresses明確顯示資源之間的傳遞Clearlyshowshand-offsbetweenresources經(jīng)常同時顯示職能和資源Oftenshowsboth

FunctionsandResources只是低一級的跨職能圖Justacrossfunctionalmapatalowerlevel跨資源圖CrossResourceMap是一種描述系統(tǒng)制作跨資源圖的步驟

CrossResourceMappingSteps始于流程圖或跨職能圖

StartwithFlowChartorCrossFunctionalMap識別過程所接觸到的資源并把它們記錄在紙的左側(cè)

Identifyindividualresourcesthattheprocesstouchesandrecordonleftsideofpage畫泳道線把資源分開

Drawlinestorepresentthelanesbetweenresources從圖的左側(cè)開始,把流程圖中的第一步放在合適的泳道里

Startonleftsideofmap,placefirststepfromflowchartinappropriatelane繼續(xù)把其余的過程步驟按以下的規(guī)則放在泳道里

Continuetoplaceprocessstepsaccordingtofollowingguidelines時間從左到右上升

Timeincreasesfromlefttorightacrossmap同時發(fā)生的步驟應(yīng)上下疊在一起

Stepsthatoccursimultaneouslyshouldbestackedontopofeachother箭頭總是左進(jìn)右出

Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols互相連接的但至少相隔一個泳道的步驟應(yīng)用虛線連接

Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines制作跨資源圖的步驟

CrossResourceMappi案例分析:制作跨資源圖

CaseStudy:CrossResourceMapping(cont.)FulfillOrder案例分析:制作跨資源圖

CaseStudy:Cross跨資源圖CrossFunctional/DeploymentMapCUSTSMGRTECHMECHCASHDATABASESAWRITESCOMPLAINTNOTIFIESCUSTOMERSCHEDANALYSISANDREPAIRREVIEWSCOMPLAINTANDSPECIFIESREPAIRREPAIRSVEHICLECOMPLETESINVOICEENTERSJOBINWORKLOGARRIVESATDEALERWAITSINLOUNGEPAYSCASHIERDDVEHICLEDATADDAutomobileRepairProcess跨資源圖CrossFunctional/Deploym帶時間的跨職能圖CrossFunctionalMapwithTimeCustomerSalesProductionControlPlantAWarehousePlantBTransportProcessOrderPrintorderorderMoveWIPExtrudeProductProductReceive

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12days+13days+1dayx+2days+1day+10days+1day+9days+1day>50daysFunctionsProcessTasksNon-Value-AddedTimeTimeDirectionofProcessFlowWaitWaitWaitMoveWaitMoveWIPWIPWIPWIPWIPOrderProduct帶時間的跨職能圖CrossFunctionalMap數(shù)據(jù)流-實體流的泳道圖DataFlow–PhysicalFlowSwimLaneChartProcessInitialOrderEntryTripPlanGenerationShipmentMgmtOutput/MeasureEmptyCarFulfillmentDataFlowPhysicalFlow-AccountManagement

PhysicalFlow-PricingPhysicalFlow-OrderManagementPhysicalFlowShipmentManagementPhysicalFlow-Settlement數(shù)據(jù)流-實體流的泳道圖DataFlow–PhysicFLOW:CurrentProposedXEventOccasionsTime/DistanceDefineUnitsCostTotalsTotalFloorspace