3938國開電大?？啤豆芾碛⒄Z2》歷年期末考試題庫及答案

3938國開電大專科《管理英語2》歷年期末考試題庫及答案一、交際用語(每小題2分，共101-5題：選擇正確的語句完成下列對話，并將答案序號寫在答題紙上。1.-Wouldyoumindfillingthequestionnaireforme?-_______________A.Noproblem.gothere.C.Ireallyappreciatethat.[答案]A2.-Canyoustayherelonger?Ihavetobebacktomorrow.dlovetoyouafraidnot[答案]A3.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-_______________A.Itdoesn＇tmatter.B.Byallmeans.C.Ihavenoidea.4.-Iamsorry.Nowwhatwerewetalkingabout?-_______________A.Nevermind.OK.C.Youweresayingthatyouusedtobeateacher.[答案]C5.Hello，isthatservicecenter?Theelevatorofourapartmentdoesn＇twork.-_______________A.Oh，Iknowwrongwithit.haveitcheckedoutatonce.C.OK，Isee.Thankyou.[答案]B二、詞匯與結(jié)構(gòu)(共計30分，每小題2分)6-20題：閱讀下面的句子，從三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。plan.A.startB.startedC.starting[答案]A7.Ididn’tdo_________lastweek.A.nothingB.somethingC.anything[答案]C8.Accordingtotheirfeedbacksheets，theparticipantsareallwiththetraining.A.satisfiedB.satisfyingC.satisfactory[答案]A9.TheJiaheCommunityServiceCenterisabouttoserviceforresidents.A.providedB.provideC.providing[答案]B10.I＇dliketo_________thatthestaffmemberwhoservedmereallyseemtoknowwhathewasdoing.A.pointoutB.pointatC.pointin11.Ihavecoffee_________breakfasttime.A.atB.inC.on案]A12.Hiringtherightemployee_________you_________athousandtimesoverinhighemployeemorale.B.take…offC.pays…back13.Areyoufamiliar_________thenotwhatyouwhoyoueventplanning，networkingiskey!A.withB.toC.in14.Weshouldtakethedegree_________accountwhenwerecruitanewsecretary.A.withB.intoC.of[答案]B15.Thecandidateshoulddressinamannerthatisappropriatetotheposition_________heisapplying.A.forwhichB.whichC.that[答案]A16.Participantshave_________theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed[答案]C17.Undernocircumstance_________totellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow[答案]B18.We_________itverymuchthatcometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise[答案]A19.Wefeel_________withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised20.Iwouldrather_________twoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere[答案]C40分，每小題421-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。Passage1Thehousesweliveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutside，weareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrains，theykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplegetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.Thefamilyeatandsleepunderthesameroof，Housesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom，Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfamilies.Theroomsinwhicheachfamilylivesarecalledanapartment.Housesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetime，housesmustkeepoutthewater.21.WhichofthefollowingisNOTmentionedinthepassage?A.Peoplefeelsafeinhouse.B.Familiesandfriendsliveinthesamehouse.C.Childrenoftenplayinhouse.[答案]B22.AccordingtothethehousecankeepoutA.thewindB.thesnowC.thewindandthesnow[答案]C23.HousesareinsizesandmanywaysA.beautifulB.thesameC.different[答案]C24.WhichofthefollowingisprobablyNOTthethingusedtobuildhouses?A.steelB.cottonC.stone案]B25.FromthepassagewecaninferthatpeopleA.inhotplacesliketolivethelightly-builthousestogetheatB.inthecoldplacesliketoliveinthestronghousestokeepsafeC.insomeplaceswhereitrainsmuchofthetimeliketoliveinhousewhichcankeep26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“紙上。Passage2Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthemorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomertheanswersarequitedifferent.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample，youcanactasoneofthecustomersinawheelchair，andseehowyou＇retreated.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted，theyusuallyworkwell.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable，aswellastheleastcostly，ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant，you＇rewastingyourtime.Implementoralloftheaboveyourserviceandproductwillimproveovernight.26.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.27.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodor案]Tnotnecessarytoknowaboutthecustomers’needsandpreferences.[答案]F29.Questionnairesareusefulingettingfeedbackfromcustomers.[答案]T30.Front-linestaffhavenothingtodowithimprovingcustomerservice.[答案]F四、翻譯(共計20分，每小題4分)A、B、C三個選項中選出最佳翻譯，并將答案序號寫在答匙紙上。31.Onthelastdayoftheoldthereisafamilydinner.年人的最后日子，通常有一頓家庭餐。B.在即將過去的一年的最后一天，會有一次家庭聚餐。C.在過去的日子里，經(jīng)常有家庭聚餐。[答案]B32.Willyoubeinvolvedinopeningthenewoffice?新辦公室嗎?B.你會參與開設(shè)新辦公室的工作嗎?C.你會被卷人到新辦公室的工作中嗎?[答案]B33.Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A.我認為我們需要為學生們創(chuàng)造更多的工作機會。B.我認為我們將來要給學生們更多機會。C.我認為我們已經(jīng)給了學生們更多的工作機會。[答案]A34.Iwanttoleavealittleroomintheincase.A.我想在桶里留點地方，以備不時之需。B.我想在預算里留著空間，結(jié)果發(fā)生了意外。C.我想留一點預算空間，以防萬一。[答案]C35.Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.A.一個真實的朋友就是能伸出他的手觸碰你心靈的人。B.一個真實的朋友就是能伸出他的手理解你心靈的人。C.真正的朋友是一個可以援手幫助并感動你心扉的人。[答案]C2020年9月試題及答案2101-5題：選擇正確的語句完成下列對話，并將答案序號寫在答題紙上。1.-What＇sthematterwithyou?-_______________A.Itmatterswithyou.B.Nottoobad.C.Ifeelabitsick.2.Helen，I＇llhaveaninterviewtomorrow.afraidImakeit.-_______________A.Sure，youcan.Takeiteasy.B.sorrytohearC.allright.[答案]A3.-HaveyoueverbeentoTokyo?-_______________A.Itgotherelastyear.B.NbutIhopetogotherenextyear.C.Tokyoisabusycity.[答案]B4.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-_______________A.Itmatter.B.Byallmeans.C.Ihavenoidea.[答案]B5.-_______________-Itwillleasttwoweeks.A.Howsoonwillyoufinishourannualreport?B.Whenwillyoufinishourannualreport?C.Howlonghaveyoufinishedourannualreport?[答案]A二、詞匯與結(jié)構(gòu)(共計30分，每小題2分)6-20題：閱讀下面的句子，從6.Hewasalways_________insharinghisenormousknowledge.A.generousB.generationC.generate7.Thecandidateshoulddressinamannerthatisappropriatetotheposition_________heisapplying.A.forwhichB.whichC.that8._________thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.GetB.GettingC.Toget[答案]B9.Hisactionisalways_________withhiswords.B.continuous[答案]C10.Participantshave_________theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed[答案]C11.People_________findusefulinformationfromtheannualreport.A.couldB.daredC.hadto案]A12.Theenemyhasstrengthenedtheir_________position.A.protectiveB.defensiveC.offensive[答案]B13.Morethan30people_________theposition.A.appliedforB.appliedtoC.appliedin[答案]A14.Look!_________A.Herearethebuscomes.B.Herecomesthebus.C.Thebusherecome.15.Customers_________refusetofilingthequestionnairearenotpermittedtobuytheproduct.A.whatB.whichC.Who16.Themusic_________likethesingingofabird.A.hearsB.listensC.sounds[答案]C17.Ilikecookingformyfriendsin_________freetime.A.meB.myC.mine18.betterhaveyourhair_________beforegoingtoyourwedding.A.cuttingB.cutC.to19.Herarticleis_________inherclass.A.betterB.wellC.the20.Youmust_________theannualcertificationofemploymentonlinewithin15days.A.submitB.omitC.commit三、閱讀理解(共40分，每小題421-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。Passage1PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.Onherfirstday，aftershowinghertoherdeskandintrodueinghertocolleagues，thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor，andwishesherluck.Afterlunch，Elainesetsouttocontacttheworriedaboutwhatdoorsaywhenshemeetsthem.MarkhasadegreesimilartoandhasjustbeenhiredbyGooseneck.Onhishelearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffanddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffandgetssomedirectinstructionfromthem.Bythefollowingweek，whenhe＇sonhishefeelshehasaprettygoodideaofwhatheneedstodandhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein，beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkgoingtodo?21.WhatarePPHCandGooseneck?A.Theyaretwocompaniesthatdosimilarbusiness.B.Theyaretwoorganizationsthatdodifferentcommunitywork.C.Theyaretwoorganizationsthatdosimilarcommunitywork.22.WhichdegreedoesElainehave?A.Psychologydegree.B.Physiologydegree.C.Sociologydegree.23.WhichofthefollowingstatementsisTRUEaccordingtothepassage?A.Elainehasdonethistypeofcommunityworksoherorganizationprovidestafftraining.B.Markhasaclearideaofhisjobafterthetraining.C.Markknowshistrainingcomestoanend.[答案]B24.HowisMarktrainedtobepreparedforhiswork?A.Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.B.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.C.BothAand25.Whatisthemainideaofthepassage?A.Theimportanceoftraining.B.Differenttrainingways.C.andworkexperience26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“題紙上。Passage2Onemorning，WuLiangdiscoveredthatherclassroomhadchanged.Shefoundthatthedeskswerenolongerinrows，butpushedtogethertomakeeightbiggerdesks.Shewassoexcitedaboutitforthefirsttwodaysthatshelistentotheteacherscarefully.Butsoonsheandherclassmatesgotusedtothisnewclassroomourclassis”saidWu.“What＇smore，wecancomeupwithourownideasandlearnmorethroughdiscussion.It＇sabetterwaytostudy.”LiYulikedit，too.“Groupmembersfirstthenpresenttothewholeclass.Itmakesusbelieveinwaspartofareformatschool.Theschoolmadethisreformbecausetheywantedtoofferstudentseasierwaystostudyandmorechancestodiscuss.“Ourschoolhopestoimprovestudents＇abilitiestostudybythemselvesandworkinsaidZhanganEnglishteacher.thereformhasdemandedmorefromteachers.Nowtheyhaveonly15minutestogivealessonthatwouldhavebeentaughtin45minutesbefore.Itisdifficulttoteachinsuchashorttime.Theteachershavetofindbetterwaystoteachmoreeffectively.“Thereformdemandsmore，butsureitisaddedZhangMing.26.ItwaseasierforWuLiangtodiscusswithotherstudentsinclassafterthenewclassroomarrangement.[答案]T27.Theschoolmadethereforminordertoofferstudentsmoreseatstostudy.[答案]F28.Thereformhasdemandedmorefromteachers.[答案]T29.WuLiangandherclassmateslikethenewclassroomarrangement.[答案]F30.ThebesttitleofthispassagemaybeNewLookinClass案]T四、翻譯(共計20分，每小題4A、B、C三個選項中選出最佳翻譯，并將答案序號寫在答匙紙上。31.Asageneralrule，itisbettertofocusonthecontentofapresentationasameansofattractingyouraudience＇sattention.A.一般來說，它最好將重心放在講解的內(nèi)容上，使之成為吸引觀眾注意力的方式。B.一般的規(guī)則是，它最好集中在禮物的內(nèi)容上，這比吸引觀眾的注意力更好。C.一般而言，最好把重點放在講解的內(nèi)容上，借此來吸引觀眾的注意。[答案]C32.Theyarewillingtounderstandtheirpositionfirstbeforetryingtogetunderstood.作伙伴的立場。B.在得到合作對方理解前，他們愿意先理解合作伙伴的立場。C.他們愿意去了解對方的立場但必須先想明白。[答案]B33.Weshouldpresentdataintablesorchartssothatthereportmaynotbeboringwithfactsalone.A.我們應(yīng)該用表格或圖表來呈現(xiàn)數(shù)據(jù)以便報告不因為僅有事實面枯燥乏味。B.我們應(yīng)該用表格或圖表來表示數(shù)據(jù)，因此，報告就不會因為僅有事實而枯燥乏味。C.我們應(yīng)該用表格或圖表來呈現(xiàn)數(shù)據(jù)以便報告不厭煩僅有事實。[答案]A34.Abadhirenotjustwastesyourtimeandmoney，butalsoimpactstheteamspiritandcompanymorale.A.壞雇員不只是會浪費你的時間和金錢，但是也影響隊伍的精神和公司風氣。B.招聘到不合格的員工即浪費時間和金錢，而且還會影響整個團隊精神和公司士氣。C.浪費時間和金錢的招聘是不合格的，面且對公司團隊精神和士氣也會影響。[答案]B35.Idon＇tknowwhyheislate，hemighthavehadanaccident.A.我不知道他為何沒有遲到，很有可能通上了事故。B.我不知道他為何遲到，一定是遇上了事故。C.我不知道他為何遲到，可能遇上了事故。[答案]C2020年7月試題及答案一、交際用語(共計10分，每小題2分)1-5題：選擇正確的語句完成下面對話，并將答案序號寫在答題紙上。1.--ShouldIleaveearliertomorrowmorning?--__________________A.Yes，it’sbettertoleaveearliertoavoidthemorningtraffic.B.Yes，youwill.C.No，youshouldn＇t.[答案]A2.--Howareyoufeelingnow?--__________________A.Muchbetter.OK.C.Thankyou.[答案]A3.--Whattimedoesthetrainleave?--__________________A.OnTuesday.B.Inthemorning.C.Athalfpastfive.[答案]C4.--Goodmorning，SunshineCommunityCenter!MayIhelpyou?--__________________liketobookoneairticket.B.I＇mgladtointroducemyselftoyou.C.Ineedaplumbertorepairthewaterpipeinmykitchen.[答案]C5.--Wouldyoumindfillingthequestionnaireforme?--__________________A.Noproblem.B.Sorry，Igothere.C.Ireallyappreciatethat.二、詞匯與結(jié)構(gòu)(共計30分，每小題26-20題：閱讀下面的句子，從A、B、C三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。6.Oneday，ourdreamswill_________reality.A.turnoutB.turnintoC.turnaway7.Iknow_________.Ijustarrivedheretwominutesago.A.what＇sgoingonB.howisgoingonC.whoisgoingon案]A8.Writethetelephonenumberdown_________youforget.A.oncaseB.incaseC.undercase[答案]B9._________youpreparecrosstrainingyouneedtoconsiderboththecompanybenefitsandtheemployeebenefits.A.AlthoughB.EvenifC.As[答案]C10.WethinkthatSmithshouldbetoldabouthis_________conditionassoonaspossible.A.physicB.physicC.physical[答案]C11.Weshouldkeepinmind_________thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.whatB.thatC.whenwritingto_________apositionasacomputerengineerinyourcompany.A.thankforB.waitforC.applyfor[答案]C13.We_________itverymuchthatyou’vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise[答案]A14.Wefeel_________withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised[答案]A15.Customers_________refusetofillingthequestionnairearenotpermittedtobuytheproduct.A.whatB.whichC.Who[答案]C16.Themusic_________likethesingingofabird.A.hearsB.soundsC.listens[答案]B17.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I_________youitwillperformwellsoon.A.argueB.affectC.assure[答案]C18._________thefog，weshouldhavereachedtheannualmeetingsiteontime.A.BecauseofB.InspiteofC.Butfor19.Hisactionisalways_________withhiswords.A.constantB.consistentC.continuous[答案]B20.Wehaveto_________ourannualworkreporttothemanagernextweek.A.handinB.handoutC.handsup三、閱讀理解(共40分，每小題421-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。PassagelAngrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou，youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness，thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers：Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningyouwillbeabletounderstandwhythecustomeriscomplaining，sothatsatisfactorystepscanbetaken.ShowthatyouUseeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheaboveyouareonyourwaytosucceedinginyourcareer.21.Atwhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaints?A.Staffmembers.B.Companymanagers.C.Thosewhoaccompanythem.[答案]A22.Whenacustomershoutsrudelyatyou，youshould_______.A.arguebackandprotectyourselfB.keepquietandleavethecustomeraloneC.keepcalmandlistencarefullytothecustomer23.Theunderlinedyourearsmorethanyourmouth”means_______.A.YourmouthisnotmoreimportantforyouthanyourearsB.YoushouldlistenmorethanyouspeakC.Youshouldtalkyoulisten[答案]B24.Whendealingwithanangrycustomer，whichisNOTtherightattitude?A.Beconcerned.B.Bepatient.C.Beam25.Whichofthefollowingstatementsistrueaccordingtothepassage?A.Whenthecustomerscomplain，youlistencarefully.B.Yousaysorrytothoseangrycustomers.C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的Passage2Ifyoutakethefollowingyoucanmakeasatisfactoryannualreport.Andyourbossandothersupporterswillbeimpressed.Definingyouraccomplishments.Whatdifferencedidyoumake?Whathaschangedinyourcommunityorfieldbecauseofyourworkoverthepastyear?Takeallofyouractivitiesoverthelast12monthsanddividethemintothreetofivemajoraccomplishments.Lessismore：Beselective.Ifyouincludeeverything，theannualreportbecomesclutteredwithinformation.Youshouldthinkaboutwhatyouwanttofocuson，andthenselectstatisticstorepresentthatandhighlightkeyachievementswithphotos，orcasestudies，etc.Addingvisualsandcharts：Visualsandchartscanreducetheneedfortextsanddetails.Andtheywillmakethereportmoresgreatifyouproduceafullcolorpublicationwithlotsofnicephotography.Ofitwilldependonyourresources.Astrongcalltostrongcalltoactionattheendofyourreportwillimpressthereadersdeeply.Makeitclearwhatdlikeyourreaderstodooncevereadsuchaspurchaseservices，etc.26.Beforewritingthereport，youshouldgatheralltheworkyouhavedoneoverthepastyear.[答案]T27.Thecontentsofthereportshouldbeselective.[答案]T28.Theidiom“apictureisworthathousandwords”isappropriatehere.29.Theapplicationofvisualsandchartscanmakethereportmoreboring.[答案]F30.Endingthereportwithastrongcalltoactionwilloffendhereaders.四、翻譯(共計20分，每小題4分)31-35：請從以下A、B、C三個選項中選出最佳翻譯，并將答案序號寫在答題紙上。31.Themorefamiliarinterviewingfeelstothelessanxietyyouwillfeelwiththeprocess.A.你對面試越熟悉，在面試過程中你的焦慮就會越少。B.面試中熟人多，面試過程中你焦慮也會少。C.你熟悉面試多一點，面試中的麻煩就會少一點。[答案]A32.Willyoubeinvolvedinopeningthenewoffice?新辦公室嗎?B.你會參與開設(shè)新辦公室的工作嗎?C.你會被卷入到新辦公室的工作中嗎?[答案]B33.Whenyoustartajob，youmuststicktoit.A.一旦你開始了一件工作，你就得持之以恒。B.一旦你開始了一件工作，他就得緊跟著它。C.當你開始一件工作的時候，他就得認真做。[答案]A34.Bythefollowingwhenonhishefeelshehasaprettygoodideaofwhatheneedstoandhowtogoaboutit.A.直到跟著的那個星期，他一個人的時候，他感到對于自己需要做什么以及如何開始做非常清楚。B.到第二個星期，他一個人的時候，他感到對于自己需要做什么以及如何開始做有了一個很好的主意。C.到第二個星期，當他獨立工作的時候，他感到對于自己需要做什么以及如何開始做非常清楚。[答案]C35.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.A.對顧客和對自己有耐心將走很長的路才能贏得生氣的顧客對你工作的支持。B.對顧客和對自己有耐心將在贏得生氣的顧客對你工作的支持方面大有幫助。C.對顧客和對自己有耐心將會很難贏得生氣的顧客對你工作的支持。[答案]B2020年1月試題及答案一、交際用語(共計10分，每小題21一5題：選擇正確的語句完成下面對話，并將答案序號寫在答題紙上。1.–Goodmorning，SunshineCommunityCenter!MayIhelpyou?---__________A.I＇dliketobookoneairticket.B.I＇mgladtointroducemyselftoyou.C.Ineedaplumbertorepairthewaterpipeinmykitchen.[答案]C2.yourmotherdoing?---__________A.Sheisverywell.B.Sheisverykind.C.Sheisdoingshopping3.---__________--MynameisHelen，andIwasbornin1980.Mymajorwaselectricalengineering.A.Tellmeyourname，please.B.Tellmealittlebitaboutyourself，please.C.Tellmehowoldyouplease.4.--Anysuggestionsfortheproject?---__________A.Ineedyouradviceonit.B.Iadviseyoutoputmorehandsinthisproject.C.Thanksforyoursuggestions.[答案]B5.--Hi，Helen，I＇llhaveaninterviewtomorrow.I＇mafraidIcan＇tmakeit.---__________A.youcan.Takeiteasy.B.msorrytohearthat.C.That＇sallright.二、詞匯與結(jié)構(gòu)(共計30分，每小題26-20題：閱讀下面的句子，從A、B、C三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。6.Attheendoftheyouwantallattendees_________youreventtorememberthiskeymessagethatspentalongtimereinforeing.A.leaveB.toleaveC.leaving7.Heis_________thiscompany.A.inchargeofB.inthechargeofC.underthechargeof[答案]A8.Hiringagoodemploymaycostmuchmoneyanditcanwinmuchmoreforthecompanyinfuture.A.smoreB.atlastC.9.Theyhavedisagreement_________theplanofcelebratingthefoundingofthecommunity.A.onB.inC./[答案]A10.Thequalityofquestionnairewill_________howmuchinformationweknowfromourcustomers.A.effectB.affectC.take11.TheheatingsystemofourapartmentbrokedownsoImadeacall_________tothecommunityservicecenter.A.discussionB.complaintC.praise12.Itisonlybyagreeingwiththeirviewpointand_________thatyouwillresolvethesituationandsendthecustomerawayhappy.A.suggestingapossiblesolutionB.suggestapossiblesolutionC.suggestedapossiblesolution13.Thenewyearisjust.A.incornerB.aroundthecornerC.outsidethecorner14.Look!_________A.Herearethebuscomes.B.Herecomesthebus.C.Thebusherecome.[答案]B15.Themusic_________likethesingingofabird.A.hearsB.listensC.sounds16.Americanyoungpeoplewouldrather，_________advicefromstrangers.A.getB.gettingC.got[答案]A17.一Whosetextbookisthis?一ItIthashisnameonit.A.tbeB.mustbeC.might案]B18.Thesuccessofoureventis_________tothesponsor.A.relatedB.basedC.intended19.Themoreinformationyoucan_________inyourfield.A.themorecompetitivewillyoubeB.youwillbethemorecompetitiveC.themorecompetitiveyouwillbe20.We_________itverymuchthatyou＇vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise三、閱讀理解(共計40分，每小題421一25題：閱讀下列短文，從三個選項中選出一個正確答案，并將答案序號寫在答題紙上。PassagelAngrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyoushouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobe+successfulinanybusiness，thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers：Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully，youwillbeabletounderstandwhythecustomeriscomplaining，sothatsatisfactorystepscanbetaken.ShowthatyouUseeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips，youareonyourwaytosucceedinginyourcareer.21.AngrycustomerstendtoaimtheirdissatisfactionandcomplaintsatA.staffmembersB.companymanagersC.thosewhoaccompanythem[答案]A22.Whenacustomershoutsrudelyatyou，youshouldA.arguebackandprotectyourselfB.keepquietandleavethecustomeraloneC.keepcalmandlistencarefullytothecustomer[答案]C23.TheunderlinedsentenceinParagraph3meansA.yourmouthisnotmoreimportantforyouthanyourears.B.youshouldlistenmorethanyouspeak.C.youshouldtalkmorethanyoulisten.[答案]B24.WhendealingwithanangrywhichisNOTtherightattitude?A.Beconcerned.B.Bepatient.C.Beamused.[答案]C25.Whichofthefollowingstatementsistrueaccordingtothepassage?A.Whenthecustomerscomplain，youlistencarefully.B.Youneedn＇tsaysorrytothoseangrycustomers.C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.[答案]C26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“案寫在答題紙上。Passage2Crosstrainingistraininganemployeetodoadifferentpartoftheorganization＇swork.TrainingworkerAtodothetaskthatworkerBdoesandtrainingBtodostaskiscrosstraining.Crosstrainingisgoodformanagersbecauseitprovidesmoreflexibilityinmanagingtheworkforcetogetthejobdone.OntheothercrosstraininghassomebenefitsfortheemployeesaswellItletsthemlearnnewskills，makesthemmorevaluable，keepsthemstimulatedandreducesworkerboredom.Crosstrainingcanbeusedinalmostanypositioninalmostanyindustry，Icrosstrainedsomeofmydesignengineerstogoonfieldinstallationtripsandgetfirsthandknowledgeofhowtheirdesignsorinthefield，Cashierscanbetrainedtostockshelvesandstockerstrainedtocashier.Thisallowsyoutoquicklyopenadditionalregistersifthecustomerqueuegetstoolong.Asyoupreparecrosstrainingplans，youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.Carefullyselecttheemployeestobecrosstrained.Somepeopleliketolearnnewthings.Somearemorecomfortablestickingtowhattheyknow.decidewhichemployeesarereadyforachangebasedontheirageorperformance.26.Crosstrainingistraininganemployeetodoadifferentjobinadifferentcompany.[答案]F27.Crosstrainingisbeneficialnotonlyformanagersbutalsoforemployees.28.Crosstrainingcanapplytoalmostanyposition