導(dǎo)游服務(wù)禮儀電子教案（模塊三）

淄博職業(yè)學(xué)院《導(dǎo)游服務(wù)英語》課教學(xué)方案教師：王迎新 序號：3授課時間授課班級P12旅游班 上課地點 南區(qū)C811教學(xué)單元名稱ModuleThreeTalkabouttheItinerary 課時 2教學(xué)目標專業(yè)能力Learnaboutthewelcomespeech方法能力Collectinformationanddiscuss社會能力Ownaabilityofdealingwithproblems目標群體Tourismmanagement教學(xué)環(huán)境Recordingmaterialandpictures教學(xué)方法Caseteaching\discussandsituationandlistening時間安排教學(xué)過程設(shè)計Lead-in（5分鐘）Priortothearrivalofatourgroup,thetourguideorthetourcoordinatorisnormallyrequiredtomakeadetailedstudyothereceptionprogramanddraftapreliminaryitinerarywithreferencetotheage-bracket,foodpreference,religioustaboos,occupationsandtastesofallthegroupmembers.However,travelarrangementsshouldbelefttobecoordinatedwiththetourleader,uponthearrivalofthetourgroup.BasicProcedure（5分鐘）Talktotravelersandfindoutwhattheywant.Startbylisteningeverythingthey'dliketosee.Circletheirdestinationsonamap.Haveareasonforeverystop.Establisharouteandtimeline.Figureoutalogicalgeographicalorderandlengthfortheirtrip.Writedownanyplacesthattheyhavetobeonacertaindate.Decideonthecitiesthey'llflyinandoutof.Determinethemodeoftransportation.Makearoughitinerary.Takingintoaccountthelengthoftheirvacation,writeinthenumberofdaysthey'dliketostayineachplace.Carefullyconsidertraveltimetogetanideaofhowlongvariousjourneyswilltake.Adjustbycutting,streamlining,oraddingtofittheirtimelineorbudget.Makeadialogueaccordingtothefollowingsituation.Task:LiHong,atourguide,istalkingaboutitinerarywithMr.WhitewhoiscomingfromUSA.3.Completethefollowingdialogue.I.A:Whereareyougoingforyour①（假期）thisyear,Jack?B:Florida.A:②（太棒了）！Howlongareyougoingtostaythere?B:Oneweek.Justfor③.（圣誕節(jié)期間）A:Didyougettherebefore?B:No.We've④（一直想去），buttoobusy.Nowwe'vegotaweek'sholiday,andwecanenjoyChristmas⑤（價格優(yōu)惠）.Ourdreamwillcometrue!II.A:Goodmorning,Mr.Green.B:Goodmorning,Mr.Zhang.①（進來），please.Thankyou.I'vecometotalkwithyouaboutthe②（彳亍程）foryourtrip.Canyou③（抽出時間）？Sure.Wehaveacopyoftheitineraryfromyourtravelservicebeforewecame.Hopetherehaven'tbeen④（變化）.No,hardlyanychangesatall.SincethisisabigVIPgroup,everythingmustbe⑤（安排妥當）.That'sright.Let'sgooveritagain.A:OK.FirstyouwilldosomesightseeinginBeijingforthreedays.ThenyouwillleaveBeijingforWuhanbyplane.FromWuhanyouwilltraveltoChengdubyboat.TranslatethefollowingsentencesintoChinese.Tilspendtwodaysgoingsightseeinginthatbeautifulcity.Ifyouwanttovisitthesetwoplaces,itwilltakeoneday.Thankyouverymuchforsuchacomprehensiveandinterestingitinerary.Ifyouwouldliketomakeanychanges,pleaseletmeknowinadvance.HowaboutvisitingtheGreatWallfirst?Itisofhigharchitecturalvalue.Haveyouanythingspecialinmindthatyou'dliketosee?TranslatethefollowingsentencesintoEnglish.（1）讓我們?nèi)ラL途旅行吧?、七@個旅程需要多久？⑶明天的日程表是多少？⑷我來和你商量去南京的旅游計劃。（5）我們提供事實和資料，由參觀者自己做出決定。Fillintheblanksaccordingtothecontext.

OurTen-daytourinChinaisbestforyou.Thisistheperfect ⑴called“ChinaSuper”fortouristswhoare<2)_togettoknowChina.Anumberofscenic (3)andhistorical_(4) arewaitingforyoutoexplore.Day1:Uponyour (5) attheBeijingCapitalInternationalAiiport,ourexperiencedguidewillmeetandescortyoutothe(6) .Afterarest,wewillvisittheTempleofHeaven,anexquisiteexampleofMingArchitecture.Day2:Escortedbyyourguide,you'Uvisittheworld(7) GreatWall.Afterlunch,youwillvisittheMingTombs,where13emperorswere (8)Day3:Wewilltakeyouforastrollintheworld'slargest (9) square-Tian'sanmenSquare.Thenyou'llvisittheSummerPalace.Attheendoftheday,youwill(10).toLuoyangbynighttrain.教學(xué)反饋（注：單元格可合并、拆分）Part1.SpeakingDiscussingtheItinerary/Situationaldialogue1TalkingabouttheItineraryScene:LiMi〃g,thetourguide,istalkingabouttheitinerarytotheMr.andMrs.Black.(L:LiMing,thetourguideA:Mr.BlackB:Mrs.Black)L:Goodafternoon,Mr.andMrs.Black.Haveyousettleddown?①Yes,theroomiscomfortableandwelikeit.Z:Gladtohearthat.TvecomeheretotalkoverwithyouourtravelplaninChina.HereisacopyoftheitineraryfromyourTravelService.A:OK.Let'sgooveritagain.L:Asyouseefromtheitinerary,firstyouwillsightseethemostfamoushistoricalandprosperouscityinthesouthernpartofChina,whichlocatesonthelineoftheTropicofCancer②---Guangzhoufortwodays.I'msureyou'llbedeeplyimpressedwithitsuniquenaturalsouthernfeatures?,lotsofculturalandhistoricrelicsandwell-knownCantonesecuisine.Yeah.Weknowthatitisaparadiseofcommerceandgourmet.L:Yousaidit.Thenyou'llgotothefamousDanxiaGeographicParkofRedSandstone@inthenorthwestofShaoguancity.B:Anythingspecialoverthere?L:Sure.It'ssaidtobethelargestandthebestdevelopedintheworld,consistingofallthetypesandstructuresasthefirstnameforalltheredsandstonetopography?.Thewholemountainslookmagnificentlyreddish.B:Ican'timaginehowmarvelousitis.L:Afterthat,you'llflytothebeautifulHainanIslandfor3days.Duringyourstay,we'llvisitoneofitsscenicwonders---thecityofSanya.Withthecrystalclearwaterandamazingbeaches,it'stropicalparadise.Evenyoucansee“theEndoftheEarth⑥”!It'llbeanunforgettableexperienceforanytraveler.Soundsgood!Bytheway,anyproblemsaboutthetransportationmeansorreservationofhotelrooms?Afterall,itisatpeakseasonfortourism.L:Allthatyouneedtodoistorelaxandenjoyyourtravel,sir.Youjustleaveotherthingstous.Thankyouforwhatyouhavedoneforus.Notes:①你們安頓好了沒？②…位于北回歸線上。③它那獨特的南國風(fēng)情將會給你們留下深刻印象。④丹霞山國家地質(zhì)公園⑤據(jù)說它是世界上面積最大、發(fā)育最典型、類型最齊全、造型最豐富的丹霞地貌集中分布區(qū)，并且是該地貌的命名地。⑥(海南三亞)天涯海角風(fēng)景區(qū)/Situationaldialogue2DiscussingtheItineraryScene:LiMing,thetourguide,isdiscussingtheitinerarytoMr.Smithwhoisthetourleader.Hisgrouphasjustcheckedinatthehotel.(L:LiMingythetourguideS:Smith,atourleader)S:ItseemseverythingisOK.Shallwestartdiscussingtheitinerary?L:Oh,yes.Haveyougotanythingspecialinmindthatyouwouldliketosee?S:IthinkyouknowyourcitybetterthanIdo.Totellyouthetruth,mytourmemberarenotatallhappyaboutthetravelarrangementsforthisChinatour.YouknowweonlyhavethreedaysinBeijng.Insuchashorttime,howcanwepossiblyvisitacitylikeBeijingthathassomanyworld-famousplacesofinterest?L:Don'tbeupset,Mr.Smith.IpromiseI'llmakethebestuseofthetimeandtrytoletyouseeasmanyplacesaspossible.S:Thankyou,Mr.Li.It'sreallyveryconsiderateofyou.L:ThisisthetentativeitineraryI'veworkedout.Wouldyoupleasegooverthedetails?S:Sure.(Goingovertheitinerary.)Don'tyouthinkitwouldbebettertovisitChairmanMao'sMemorialHallonSundayratherthanonaweekday?L:Whyisthat?ItisverycrowdedonSundays.S:That'sexactlywhatImean.We'dliketoseehowtheChinesepeoplepayhomagetothisgreatman.L:IfwegoonSunday,wewillspendseveralhourswaitinginline.Wewillhavetocanceltheotherdestinationwehaveplanned.S:Idon'tseewhattheproblemwouldbewithseeingChairmanMao'sMemorialHallandtheotherplaceswetalkaboutallonthesameday.L:Idon'tthinkyourealizehowmanypeoplewillbevisitingChairmanMao'sMemorialHallonSundayandhowlongitwilltakeustogothroughthesesites.S:WewouldreallyliketoseeitonSunday.L:Whateveryouprefer.S:Here(Pointingtotheitinerary),whydon'twevisitafewmoreplacesofinterestbeforelunch,andfindafast-foodrestaurantinsteadofthisfancyDragonRestaurant?L:I'vethoughtaboutthat.Thereisafast-foodrestaurant,rightonWangfujingStreet,averypopularshoppingareaandapedestrianstreetaswell.Wecouldstopthereforlunch.Someofthetourmembersmayenjoywalkingalongthestreet.S:I'msureallthetourmemberswouldlikethat.Whattimedoyouwantustocheckoutandleavefortheairport?L:11o'clock.S:Butthatisalmosttherushhour.Ithinkwe'dbettermakeit10:30,incasewegetcaughtintraffic.L:Youareverythoughtful.Icanseeyouareaveryexperiencedescort.Weshouldpreparefortheworst.Bytheway,canItakethegrouptoacoupleofsouvenirshopswhilesightseeing?S:Pleasepickoutjustone.You'dbetternotspendtoomuchtimeonshopping,becauseit'snotpartofourschedule.L:I'Hrememberthat.DoItakeitthenthatwe'reagreed?S:Yes,Ithinkso.I'mquitehappywiththeitinerary.Everythingseemstobeinorder.L:Good.Well,let'scallitadaythen,shallwe?I'msureyou'vealottogetstarted.Thisismycellphonenumber(Pointingattheitinerary).Don'thesitatetogetintouchwithme,willyou,ifyourunintoanyproblems?S:Certainly.^Training:MakeadialogueaccordingtothefollowingsituationTask:WangHong,thelocalguidefromtheCYTS,isdiscussingtheitinerarywithMr.andMrs.Smith.TheRemarksofTourGuideTheDesignofTravelRouteNotes:旅游路線的設(shè)計要結(jié)合旅游六要素(行、游、住、食、購、娛)，即具有現(xiàn)實性、可操作性的旅游線路。包括具體行程的方式、時間安排、交通方式、景點及簡要介紹，就餐情況，費用計算等，并簡單闡述設(shè)計思路和倡導(dǎo)的理念。并征求游客的意見，顧及游客的喜好，盡量給游客講清楚這些線路的優(yōu)劣，讓他們自己選擇。Itineraryco-ordinationisgenerallyindispensabletothesmoothimplementationofatravelprogram.Asbuyersoftouristproducts,thetouristsareentitledtoknowthevariousservicesandtouristitemsthattheywillbeprovidedwith.Therefore,whenitcomestoitineraryconfirmation,itwouldbeunwiseandunacceptableforthetourguidetoimposehispersonalinterestsorendsuponhisguests.Onthecontrary,heshouldsubjecthimselftotheacceptedpracticeofregardingtouristsassupreme,renderanarrayofsuperbservicesandcoordinatethetravelarrangementswithhisguestsonthebasisofmutualequality.WordBankItinerary[ai'tinorori]n.路線，旅程，旅行指南；adj.旅行的，巡回的sightsee['sait,si:]vt.觀光，游覽；vi.觀光prosperous['prospores]adj.繁榮的；興旺的relic['relik]n.遺跡，遺物;廢墟；紀念物commerce[*koma:s]n.貿(mào)易，商業(yè)gourmet['guomei]n.美食家structure['strAktjo]n.結(jié)構(gòu)；構(gòu)造；建筑物；vt.組織；構(gòu)成；建造topography[ta'pogrsfi]n.地勢；地形學(xué)；地志magnificently[maeg^ifisantli]adv.壯麗地，宏偉地;壯觀地reddishfredij]adj.微紅的;略帶紅色的crystalclear完全透明的；極其明白，十分清楚tropicalparadise熱帶天堂tentative[tentotiv]adj.試驗性的，暫定的；躊躇的；n.假設(shè)，試驗ChairmanMao'sMemorialHall毛主席紀念堂payhomageto向…表示敬意placesofinterest名勝古跡pedestrian[pi'destrian]adj.徒步的;缺乏想像力的；n.行人;步行者therushhour上下班擁擠的時刻；（公共交通）高峰時間getcaughtin陷入；遇到indispensable[jndis^ensobl]adj.不可缺少的;絕對必要的;責(zé)無旁貸的;n.不可缺少之物；必不可少的人implementation[Jmplimen^eifon]n.實現(xiàn)；履行；安裝啟用beentitledto有權(quán);有…的資格impose[im^ouz]vi.利用；欺騙；施加影響；vt.強加；征稅；以…欺騙onthecontrary正相反supreme[sju^riim]adj.最高的；至高的；最重要的；n.至高；霸權(quán)renderfrendo]vt.致使；提出；實施；著色；以…回報；vi.給予補償；n.打底；交納；粉刷array?rei]n.[計]數(shù)組，陣列；排列，列陣；大批，一系列；衣服;vt.排列，部署；打扮superb[sju'po:b]adj.極好的；華麗的；宏偉的coordinate[kou^:dinit,kou'Q:dineit]n.坐標；同等的人或物；adj.并列的；同等的;vt.調(diào)整；整合；vi.協(xié)調(diào)mutualuol,-tjusl]adj.共同的；相互的，彼此的UsefulSentencesLInquiringwhattheforeignguestwouldliketosee-I'vecometotalkoverwithyouourplaninHongkong.我想與您討論一下我們在香港的旅行計劃。—Youlookabitrecoveredfromthejet-lag.Now,letmesayafewwordsaboutouritineraryfromMondaytoWednesday.看起來你們已經(jīng)從時差中調(diào)整過來了，我就簡單說說我們從周一至周三的行程安排?！猈hatwouldyousuggestfortheschedule/thearrangement?你們對行程有何建議呢？—Ifyoudon'twanttogoshopping,whatwouldyousuggestinstead,then?如果不想去購物的話，那你們有何其他建議？—Haveyougotanythingspecialinmindthatyouwouldliketosee?你們有無特別想去看的地方？—Arethereanyspecialplacesyouareinterestedin?有沒有感興趣的特殊景點？—ThisisthetentativeplanI'vemade.Wouldyoupleasegooverthedetails?這是我設(shè)計的旅游路線方案，麻煩您能否看一下？—Okay,let'sconfirmallthedetailsoftheitinerary.好的，我們來確認一下日程表中的所有細節(jié)。ILMakingsuggestionaboutplacestovisit—Perhapsyou'dliketovisitEmperorQinShihuang^Mausoleum.或許你們可以去參觀秦始皇兵馬俑。

—IthinkyouUlfindtheDunhuangCavesinteresting.我想你們會發(fā)現(xiàn)敦煌石窟很有趣。—WehaveanumberofBuddhisttemplesthatareworthavisit.我們有很多可供參觀的大佛廟寺。YoumightliketovisitthenewHistoryMuseum.你可以去參觀新建的歷史博物館?！狪don'tknowwheretostart,buttheWindowoftheWorldisamust.我不知道從哪里開始，但世界之窗是必須要去的。IILMakingsuggestionsabouttheprocedures—ProbablyweshouldvisittheSummerPalacefirst,andthengoshoppingifwearenotpressedfortime.如果我們不趕時間的話，我們可以先去游覽頤和園，然后再去購物。—Itmightbeagoodideatoarrangeathree-dayprogram.或許有個好主意可以安排三天的行程?！狾K.WeknowthatHongkongisaHeavenofShopping,Tmeagertosee…好的，我們知道香港是個購物天堂，我們迫不及待地想去…—YouknowweonlyhavetwodaysinBeijing.Insuchashorttime,howcanwepossiblyvisitacitylikeBeijingthathassomanyworldfamousplacesofinterest?您知道我只有兩天時間，在這么短的時間內(nèi)，我們怎樣才能游覽像北京這樣的大城市，具有這么多名勝古跡的景點呢？旅行小貼士接聽電話時，要仔細聽，對方可能是將數(shù)字一個一個念出，例如27034410,你可能聽到twosevenzerothree（停頓）fourfouronezero；或者是兩個兩個念出：twenty-sevenzerothreeforty-fourteno注意“0”這個數(shù)字，有人念O,有人念zero；兩個“0"念doublezero,三個“0”念triplezerooSupplementaryReadingChinaisanamazinglandthatofferseverythingyouwantinanexoticgetaway.TherearemanythingsthatyoumustabsolutelyseeinChina.TheyincludetheGreatWall,theTerracottaWarriorsinXi'an,andthespectacularYangtzeRiver.Therearesomanythingsfortouriststodoandchoicestomakethatitissometimesdifficulttodecidewhichactivitiesonewouldliketoparticipatein.Eventhoughthisanextensivelist,therearemanyothers,suchasfestivals,events,zoos,aquariums,stateparks,countyparks,cityfacilities,andotherattractionstoonumeroustolist.Hereisagoodsamplingofthemanyactivitychoicesavailabletotourists.Waterspots/sunbathingConcert/play/musicalArtgallery/museumSightseeingincitiesCommercialguidedtoursVisitnationalparksVisitinghistoricalplacesRanchvacationsVisitinglocalcommunitiesshoppingWaterspots/sunbathingConcert/play/musicalArtgallery/museumSightseeingincitiesCommercialguidedtoursVisitnationalparksVisitinghistoricalplacesRanchvacationsVisitinglocalcommunitiesshoppingattendsportseventhunting/fishingdininginrestaurantamusement/themeparksnightclubs/dancingcruisesofonenightorlongertouringthecountrysideSnowskiinggolf/tenniscamping/hikingNotestotheTextexoticgetaway:異國情調(diào)的度假場所theTerracottaWarriors:兵馬俑hiking徒步旅行hiking主題公園WritingHowtoWriteanItinerary旅游計劃可以分為幾點來寫：第一，行程安排每天的安排，時間，行程，交通、景點、線路，內(nèi)容等詳細；第二，服務(wù)標準包含的哪些項目，比如住宿、用餐、用車、門票等；第三，參考價格；第四，注意事項等。SimpleBeijingJoin-inPackage4-DayTourSituation:TourNameBeijingJoin-in4-DayTourDuration4-DayPriceUSD135CityBeijingAttractionBadalingGreatWallandMingTombs;theForbiddenCity;TempleofHeaven;andSummerPalaceItineraryDay1:toprivateairportpick-upservicebyourguideanddriverattheBeijingAirport,thendrivetravelerstotheirhotelforcheckingin,freeatleisure.Day2:tovisittheBadalingGreatWallandMingTombs,withlunchincluded.Day3:tovisittheForbiddenCity,TempleofHeaven,andSummerPalace,lunchincluded.Day4:toprivateairportdrop-offservicebyourguideanddrivertoendtheBeijingtrip.PackageIncludes:Airportroundwaytransferserviceandair-conditionedtourcoachforeachsite.EnglishtourguideAlltheentranceticketsChineselunchaslistedPick-upservicesfromhotelThepackagedoesNotincludeCablecarfeeoftheGreatWallTipstoguideanddriverAccommodationThehotelpricesvaryaccordingtowhatstaryouplantobook.Wecanarrangethehotelforyou(4stars）.Thepricesdependonthebookingtime.Practice:Pleasewriteanitineraryaboutone-daytourinBeijing.SocialEtiquetteTipsStoryLeavingatipinarestauranthasbecomeacustominmostcountries.Theword"tip"camefromtheLatinword“Gratis”,meaningfree.Tipsaredefinedassmallgiftsofmoneyforserviceinadditiontothepaymentdue.InAmericaandEuropeitiscustomarytotipanywherefrom10%to20%.Taxidrivers,waitersinrestaurants,waitressesinlounges,hotelbellboys,doormenanddiscocoatcheckgirls,allexpectalittlesomething.Todaymostpeopledecidethesizeoftipaccordingtothequalityoftheservice.Iftheserviceandfoodarenotsatisfactory,asmalltiporpossiblynotipwillbeleft.Forexcellentfoodandservicemostpeoplearequitehappytoleaveatip.Christmasisspecialandexpensivefortipping.Ifonelivesinanapartmenthousewheretherearedoormen,oneshouldgiveeachofthemagiftof$5ofmoreatChristmastime.Theamountwillvarydependingonhowlongonehasbeenlivingthere,thesizeofone'sfamily,andhowmanyothertipsonehasgiventhroughouttheyear.AtChristmasalsothesuperintendent（管理員）ofone'apartmenthouseshouldbegivenagiftof$15ofmore.Christmastipsarenormallygivenalsotothelaundryman,newspaperboy,milkman,parkinglotattendant,postman,hairdresserorbarber.Thereissomeleewaydependingonhowoftentheyhavedonetheservice,howfriendlytheyare,andone'sowneconomiclevel.CultureNote美國人打噴嚏時，周圍的人會說：“Blessyou.",其含義是“請多保重”，這句話是由“MayGodblessyou”演變而來的，這句話逐漸變成一句日常招呼用語，并沒有特別的意思，可以說是語言學(xué)中的交感語言。這時候最重要的是，聽到別人這么對你說的時候，一定要回一句"Thankyou”。當然也有“謝謝你關(guān)心我”的意思，說不定因此雙方可以開始交談。KnowledgeConnectionTheUnitedStatesandCanadadriverightbutIreland,UnitedKingdom,Australia,NewZealand,Singapore,HongKong,andevenJapandriveleft.Walkingordrivingcanbeverydangerouswhendrive-rightpeoplevisitdrive-leftcountriesorviceversa.Yourwalkinganddrivinginstincts,builtupovermanyyears,tendtobetrayyouwhenyouvisitacountrythatdrivestheo