PQE培訓(xùn)教材8D報告課件

1、PQE培訓(xùn)教材-8D報告2022/10/10PQE培訓(xùn)教材8D報告PQE培訓(xùn)教材-8D報告2022/10/9PQE培訓(xùn)教材8D CONTENT 1.What is the 8-Discipline. 3 何謂8D? 2.When shall 8-D be used. 4 什么時候用到8D. 3.Containment &Corrective action. 5 內(nèi)容及改善措施. 4.Goals. 6 目標(biāo). 5.Responsibilities. 7 負(fù)責(zé)(人). 6.The 8-Discipline in detail. 8 8D詳述. 7.Problem Analysis. 16 問題分析

2、. 8.The Procedure of problem Analysis. 17 問題分析過程.PQE培訓(xùn)教材8D報告 CONTENT 1.What is tWhat is the 8-Discipline. A systemic approach utilized for root cause finding and and problem solving. 一個發(fā)現(xiàn)根本原因及解決問題的系統(tǒng)的原則方法. Discipline 1: Use Team Approach. 原則1:采用團(tuán)體方法(選擇合適人員) Discipline 2: Describe The Problem 原則2:描述問

3、題 Discipline 3: Containment Plan 原則3:具體計劃 Discipline 4: Describe The Root Cause 原則4:根本原因的描述(分析) PQE培訓(xùn)教材8D報告PQE培訓(xùn)教材8D報告 Discipline 5: Permanent C/A Plan. 原則5: 永久(長久)的保証計劃. Discipline 6: Verification of Effectiveness. 原則6:改善效果的評估 Discipline 7: Prevent Recurrence. 原則7:預(yù)防措施 Discipline 8: Congratulate Yo

4、ur Team,Case Close. 原則8:結(jié)案予參與組員以勉勵 When shall 8-D be used The fallout consistently over the DPPM goal. 不良率連續(xù)超出DPPM目標(biāo)值 MEET THE DPPM goal but one failure more than 20% to the fallout 達(dá)到DPPM但某項不良率超過整個不良的20%PQE培訓(xùn)教材8D報告 Discipline 5: Perman A Defect occurred that should have been contained within the pr

5、ocess. 制程中潛在的缺陷( 缺點/不良) The defect is induced by the process. 制程導(dǎo)致的缺陷( 缺點) The failing parameter was not tested by process. 制程無法測出錯誤參數(shù)(存在的缺陷)Definitions Containment & Corrective action Containment short term,temporary fix. 短期,暫時解決方法 Risk assessment of F/G & Field F/G和FIELD風(fēng)險估計 Functional / Visual sc

6、reen of a statistically significant sample 功能的/可視化的清晰的統(tǒng)計抽樣方法.PQE培訓(xùn)教材8D報告 A Defect occurred th Corrective Action Loger term, permanent fix. 長期(長久) 解決方案Goals containment plan available within 2 working days of receipt of 8-D. 收到8D后,兩個工作天必須做好短期計劃 Containment plan implemented within 5 working days of re

7、ceipt of 8-D. 收到8D后,5天內(nèi)短期計劃須貫徹執(zhí)行 Corrective action plan available within 5 working days of receipt of 8-D. 收到8D后,5天內(nèi)做好改善措施計劃PQE培訓(xùn)教材8D報告 Corrective Action Compaq agreed Corrective Action in place within 3 months of receipt of 8-D. 三個月后,康柏接受該改善措施Responsibilities The originator Initiate the 8-D 發(fā)起(開始)8

8、D Copy the 8-D to all CPQ manufacturing sites(as applicable) 給所有CPQ生產(chǎn)地發(fā)送8D The supplier Provide responses in 8-D format 以8D格式提供結(jié)果 PQE培訓(xùn)教材8D報告 Compaq agreed Corrective A Communicate 8-D details internally as necessary 內(nèi)部8D討論. Respond with Containment / Corrective Action Plans as pergoals 對每一個目標(biāo)審核是否達(dá)到

9、 Provide weekly updates to CPQ team as per Business plan 作為商業(yè)計劃,每周CPQ更新資料 Achieve goals on timescales for implementation of containment and corrective actions 在計劃時間內(nèi)完成目標(biāo) Communicate corrective action plan to all supplier sites for awareness 改善措施向所有提供商宣導(dǎo). PQE培訓(xùn)教材8D報告 Communicate 8-D details Disciplin

10、e 1: Team Members Select and record internal and external team members 選擇和記錄內(nèi)部及外部負(fù)責(zé)人員 Select a Team Champion 選擇一個齊心合力的團(tuán)隊 Remove road blocks for the team 去掉隊里的不積極分子 Select a team leader 確立團(tuán)隊負(fù)責(zé)人 Direct efforts & takes responsibility 直接負(fù)責(zé),接受責(zé)任(壓力) Team workPQE培訓(xùn)教材8D報告 Discipline 1: Team Memb Discipline

11、 2: Describe the problem Use terms understood by the customer 使用消費者理解的術(shù)語 Describe the change in condition or pre-existing condition which caused the problem 描術(shù)目前進(jìn)展?fàn)顩r及潛在的影響因素 Express the condition in quantifiable terms 用可量化術(shù)語表達(dá)(描述)現(xiàn)狀 PQE培訓(xùn)教材8D報告 Discipline 2: Describ Discipline 3: Containment plan De

12、scribe who,what, when & how you will capture and contain the defects now, and prevent them from getting to the customer 詳細(xì)描述你將確認(rèn)方法:什么時候,及如何解決之些缺陷, 解決什么缺陷, 以及你將采取什么措施,防止這些缺陷在 到達(dá)客戶手上被解決. Consider the effect of the containment plan on: 考慮這些計劃:花費,交付及會否引起其它不良 Cost Delvery Inducement of other types of def

13、ects PQE培訓(xùn)教材8D報告 Discipline 3: Contain Discipline 4: Define the root root cause Describe why the change in condition occurred, or identify the “Hole” in the systemwhich allowed the pre-existing condition to go undetected 解述為什么會產(chǎn)生這些變化?確定這些允許存在的未被 發(fā)現(xiàn)的潛在缺陷的嚴(yán)重性. Categorize the root causes, e.g.: 根本原因的分類

14、:物料,機(jī)械設(shè)備,方法,人為,維護(hù),環(huán)境等. Material Machine Methods Manpower Maintenance EnvironmentPQE培訓(xùn)教材8D報告 Discipline 4: Define th Discipline 5: Implement permanent C/A Describe who,what when & how you will inplement changes in material,manpower,methods,etc.to totally eliminate the root cause of the problem 描述你在物料

15、,人力,方法等方面采取什么解救措施來除掉其根本原因 Consider permanent C/A impact upon: 考慮長久C/A影響: Inducing other types of defects 導(dǎo)致其它類型的缺陷. Elimination of containment activities(I.e.:If C/A plan works containment activities should no longer be required) 去除各種短期措施(如果C/A計劃巳生效則短期計劃不再有效)PQE培訓(xùn)教材8D報告 Discipline 5: Implement Disci

16、pline 6: Verify effectiveness of actions Describe verification results in quantifiable term E.G.: 描述改善結(jié)果 Achieved CPK 1.5 完成CPK-1.5 Decreased defect occurrences to zero 不良率巳降到零 Continue containment activities until permanent C/A actions are verified as being effevtive 在長期改善措施生效前堅持短期措施PQE培訓(xùn)教材8D報告 Dis

17、cipline 6: Verify ef Discipline 7: Prevent recurrence Describe the internal and/or external cultural or systemic changes that must be made to prevent the problem from recurring 描述這些防止再次次發(fā)生的內(nèi)部/外部或系統(tǒng)的變化(措施) The team champion is rsponsible for taking these recommendations back to management and driving

18、 implementation 負(fù)責(zé)人應(yīng)將這些措施加入管理方案,并作好補充.PQE培訓(xùn)教材8D報告 Discipline 7: Prevent r Discipline 8: Congratulate your team Champion and team leader recognizes team members for their role in solving the problem 負(fù)責(zé)人應(yīng)給予參與人員按所在作用不同予以獎勵 Problem analysis Why P/A failed? 為什么不能正確分析不良狀況? Jumping to conclusion Based on l

19、imited information about the problem 僅基于對問題一知半解就下結(jié)論. Failure to define the problem 不能正確的定義問題 PQE培訓(xùn)教材8D報告 Discipline 8: Congratul Flounder in a mass of information 被太多的信息所因擾 Not able to clearly focus on exactly what it is trying to resolve 不能找到解決問題的關(guān)鍵所在Action overkill Take many actions at once 一下采取太多

20、的糾正措施 The actions are not checked to see if they really correct the problem 在沒有確認(rèn)能否真正解決問題之前就付諸實施 If problem disappears ,no one is certain why 無法確認(rèn)不良解決的根本原因 PQE培訓(xùn)教材8D報告 Flounder in a mass of inform Describe Problem State problem specify problem .WHAT, WHERE,WHEN,EXTENT Identify Possible causes 找出所有可能

21、的原因 Use knowledge,experience 利用知識和經(jīng)驗 Identify distinctions and changes 估計可能的原因諸實施原因 Evaluate Possible Causes 估計可能的原因 PQE培訓(xùn)教材8D報告 Describe ProblemPQE培訓(xùn)教材8D報告 Test possible causes to determine most probable cause 對所有可能的原因進(jìn)行測試以確定最有可能引起不良的原因 Confirm True Cause Verify assumptions made in testing;conduct

22、observation;try fix and check result 用試驗對假設(shè)進(jìn)行確認(rèn),同巳有的資料進(jìn)行對比,嘗試得出結(jié)論并驗証 .WHAT, WHERE,WHEN,EXTENT Identify Possible causes 找出所有可能的原因 Use knowledge,experience 利用知識和經(jīng)驗 Identify distinctions and changes 估計可能的原因諸實施原因 PQE培訓(xùn)教材8D報告 Test possible causes toEvaluate Possible Causes 估計可能的原因 Test possible causes to

23、 determine most probable cause 對所有可能的原因進(jìn)行測試以確定最有可能引起不良的原因Confirm True Cause 確認(rèn)真正的原因. Verify assumptions made in testing; conduct observation; try fix and check result 用試驗對假設(shè)進(jìn)行確認(rèn),同巳有資料進(jìn)行對比,嘗試得出結(jié)論并驗証Problem Analysis Describe Problem state problem 問題的狀況 PQE培訓(xùn)教材8D報告Evaluate Possible CausesPQE培訓(xùn)教 What is

24、 the defective object(unit)? 不良對象是什么? What is the defect 不良的原因(為什么被判為不良)Specify problem問題的詳細(xì)描述 IS IS NOT What what specific object(s)has What similar object(s)could reasonably the defect have the defect,but does not? 哪一類對象會有不良 哪一類對象本來可能會有不良,但卻沒有 不良被發(fā)現(xiàn)? What is the specific defect? What other defects

25、 could reasonably be observed,but is not? 是在什么地方發(fā)現(xiàn)不良(地理上的)? 有什么不良本來應(yīng)該被發(fā)現(xiàn),但卻沒有被發(fā)現(xiàn)? PQE培訓(xùn)教材8D報告 What is the defective objectWhere Where is the defective object Where else could the defective objective observed(geographically)? Be observe,but is not? 是在什么地方發(fā)現(xiàn)不良(地理上的)? 還有什么地方應(yīng)該發(fā)現(xiàn)不良,但沒有發(fā)現(xiàn)? 不良被發(fā)現(xiàn)? Where i

26、s the defect on the object? Where else could the defective be on the object,but is not? 不良出現(xiàn)在產(chǎn)品的什么地方? 此產(chǎn)品還有什么地方可能出現(xiàn)或發(fā)現(xiàn)不良, 但卻沒有出現(xiàn)(或發(fā)現(xiàn))?Problem Analysis Describe ProblemSpecify problem PQE培訓(xùn)教材8D報告PQE培訓(xùn)教材8D報告 When When was the defective object When else could the defective object first observed(in cloc

27、k/calendar have been first observed,but was not? When since that time has the What other times could the defective defective object been observed? Object have been observed,but was Any patterm? Not ? When,in the objects life cycle or When else could the defect have been history,was the defect frst o

28、bser first observed in the objects life cycle -ved? But was not? 不良品第一次被發(fā)現(xiàn)是在什么時間 在此之前有沒有不良品本應(yīng)被發(fā)現(xiàn)但卻此次不良產(chǎn)生在什么時候?有何特征? 沒有被發(fā)現(xiàn)?在產(chǎn)品的生命周期中,不良品第一次被發(fā) 有什么別的不良本應(yīng)被發(fā)現(xiàn)卻沒有被發(fā)現(xiàn)是在何時? 現(xiàn)? IS IS NOTPQE培訓(xùn)教材8D報告 IS Extent How many objects have the defect? How many objects have the defect but do not? What is the size of a

29、single defect? What other size could the defectHow many defects are each object? Be,but is not?What has been the trend? What other trends could have been expected,but were not observed?有多少產(chǎn)品有此類不良? 有多少產(chǎn)品本可能有此不良但卻沒有?單項不良有多少? 為什么在其余的也應(yīng)有不良發(fā)現(xiàn)的產(chǎn)品 此種不良每件產(chǎn)品有幾處? 卻沒有發(fā)現(xiàn)不良? 發(fā)展趨勢如何? 同一產(chǎn)品上有多少本應(yīng)有不良發(fā)現(xiàn)的地 方卻沒有發(fā)現(xiàn)不良? 為

30、何另外一個預(yù)想中的發(fā)展趨勢沒有發(fā)生? PQE培訓(xùn)教材8D報告Extent PQE培訓(xùn)Problem Analysis Identify Possible Causes Identify Possible CauseUse knowledge and experience to develop possible cause state-ments.利用知識與經(jīng)驗來找出問題產(chǎn)生的可能原因.Use distinctions and changes to develop possible cause statements.利用差別與變異來找出問題產(chǎn)生的可能原因.From experience,what

31、 could have caused this deviation?由經(jīng)驗判斷,是什么因素導(dǎo)致這種現(xiàn)象產(chǎn)生.What is different or unique about or about each distinction?所有的特征量中變化的量有哪些? PQE培訓(xùn)教材8D報告PQE培訓(xùn)教材8D報告When did the change occur?變化出現(xiàn)的時間How could each change have caused this deviation?各不同的因素變更是如何導(dǎo)致不良現(xiàn)象的產(chǎn)生?How could a change plus a distinction have ca

32、used this deviation?一個變化加上一個特性后是如何引起不良的產(chǎn)生?How could a change plus a change have caused this deviation?兩個變化相加是如何引起不良的產(chǎn)生? PQE培訓(xùn)教材8D報告When did the change occur?PQE培Problem Analysis Evaluate Possible Cause Evaluate possible causesTest possible cause against the IS and IS NOT to determine most pro-bable cause.對