06危機管理04情境22水污染sce water contamination

1、家樂福中國風險防范部Carrefour China Risk Prevention情境 22 水污染SCENRIAO 22 WATER CONTAMINATION定義 DEFINITION水污染會對水的使用者的身體健康造成嚴重的危害。污染由多種原因?qū)е拢ɑ瘜W物品，細菌污染，藥物），可以是蓄意的，也可能是偶然的或必然的，例災后會產(chǎn)生水污染。在多數(shù)導致的水污染的中，最常見的是大腸桿菌，擔孢子，殺蟲劑及金屬。2000 年在，一場猛烈的暴風雨導致水質(zhì)受到大腸桿菌的污染；造成 4 人，2300 人生病。2006 年 6 月，一輛卡車意外向大沙河里倒入了 60 噸煤焦油，差點對保定市的一個自來水造成污染(

2、1000 萬居民)。2006 年 8 月，中國吉林一家工廠發(fā)生是故后，含有劇毒的苯物質(zhì)流入松花江，差點污染了整個俄羅斯東部的水源。該地區(qū)的自來水使用被立即。It is a pollution of the water having negative consequenon the health of peoplewho consume it. This pollution can have different origins (chemical, bacteriological,pharmaceutical) and beentional (bioterrorism, black), acci

3、dental or natural,ollutions factor are thefollowing a flood for instance. Among the most common watE.Coli bacteria, the cryptosporidium parasite, pesticides and heavy metals.In 2000 in Canada, a violent tderstorm caused water to be contaminated withE.Coli; 4s died and 2,300 were sick as a result. In

4、 China, in June 2006, a truckspilled accidentally 60 tons of coal tarhe Dasha river, threatening to pollute one ofthe drinkable waterof the city of Baoding (10 millions inhabitants). In August2006, after an accident occurred in a plant in Jilin (China), highly toxic benzeneproducts were spilled on t

5、he Songhua river and threatened to pollute the waterresourof Eastern Russia. Tap water consumption was forbiddenhe zone.預防 PREVENTION聯(lián)系當?shù)匦l(wèi)生局了解警報級別及指示，以防水源被污染的情況發(fā)生。準備以下裝備：便攜式收音機配有備用電池，手電筒，飲用水，重要證件和文件，急救藥品，裝置，眼罩和呼吸面罩。將飲用水保存在密封瓶中。根據(jù)所在環(huán)境附近的高危裝置情況而定，確立主要意肇事，試圖污染所在地區(qū)水源（組織.）。，也有可能是一些團體故密切關(guān)注天氣情況，確認高度時期。（強降雨

6、，風暴，洪水）Contact local health authorities to learn about the alert modes as well as offilinstructions in case the water supply is contaminated.ipate and stock the following equipments: portable radio win extra set ofbatteries, flashlights, drinkable water, important prs/s,aidmedication, blets, contaen

7、t equipment, goggles and respiratory masks.Keep your stocks of drinkable water in sealed bottles.Identify the main threats depending on the high-risk installations (Seveso-type plants) close to your installations, but also in function of hostile groups (terroristanizations) who could try to poison w

8、ater resourhe zone.Follow closely the weather to identify high-risk periods (strong rains, tfloodings).derstorm,即時行動 IMMEDIATE ACTIONS門店 Store向國家保安部門發(fā)出警告。發(fā)現(xiàn)可疑癥狀如果發(fā)現(xiàn)一些員工喝了同一水有，抽筋或腹瀉癥狀，立刻通知醫(yī)生進行檢查。立即所有員工使用自來水，直到就問題向醫(yī)生醫(yī)學建議后。收到污染警報在場使用自來水。停止所有供水設備的使用。此地區(qū)居民會試圖囤積飲用水，所以立刻對水進行回收。Warn the Country Security Ser

9、viceIn case of suspicious symptomsIf several employees experiment such symptoms as vomiting, cr s or blood diarrheas after drinking water from a same source, contact immedia y a doctor to have them examined.Forbid immedia y all your employees to consume tap water until you have a medical advice on t

10、he question.In case you receive a contamination alertForbid everyone on the site to drink tap water.Have thiserdiction clearly next to water supply facilities.The habitants of the zaccordingly.ill try to constitute stocks of drinkable water, so restock安全部門 Country Security Service向操控部門發(fā)出警告。視事件嚴重性，協(xié)助

11、門店組織應急幫助并向應急供電部門發(fā)出警告。需要，安排一些額外的保安團隊，防止蓄意破壞的行動發(fā)生，組織增援。Warn the Operations Management.Depending on the gravity of the event, help the storeanize emergency help. Plan some extra safekereinforcements if needed.ng teams to prevent vandalism and activate these資產(chǎn)部門 Country Assets Service聯(lián)系門店經(jīng)理，了解毀壞情況的通知保險公

12、司。信息。Contact the Store Manager and obtain information regarding the damages.Warn the insurance company.開發(fā)部門 Country Exploiion Direction為門店經(jīng)理提供一切條件，確保員工及顧客的安全。協(xié)調(diào)開展行動。Provide the Store Manager with the appropriate means to guarantee the safety of thenel and c nts.Coordinate the actions of the differen

13、t serviinvolved.相關(guān)部門 STAKEHOLDERS外部法律部門 衛(wèi)生人力資源部 健康 財務部 工業(yè)部門 部 后勤部 保安部 ernal ExternalLegal Department Healuthorities Human ResourDepartment Health profesals Finance Department Industrials Communication Department Offi ls Logistics Asso tions Security Department Media MEDIA事先對不同情況的爭論作出充分準備。從容不迫的考慮事故情形

14、，時刻準備介入牢記處理溝通方面的 7 大誤區(qū)：否認承擔事故責任將公司利益置于首位回應過慢面對，采取“不予評論”的立場不與員工交流不考慮就盲目作出決定以下信息將會通過 （部門）傳送給。目前對于事件的導致原因以及的分析都還為之過早，但是以及采取并實施了我們的事故緊急預案。的技術(shù)支持部門已經(jīng)采取了行動。還設立心理治療小組，所有的受害者都會得到緊急救助小組以及所有的悉心照顧。家樂福處理部門已經(jīng)召開會議，將會提供信息Prepare well ahead an argumenion taking your environment.o account the different risks relative

15、 toTake the time to think about the situation and prepare yourcommunication.ervention before yourKen mind the seven sins of crisis communication:DenialNot taking responsibility for a mistakePutting a companys finanlResponding too slowlyerestTaking a “no comment” stance with the mediaNot communicatin

16、g with employeesMaking decis without thinking of consequenThe following message will be transmitted to the media by Communication Service):(Country“It is too early toyze the causes and consequenof this incident, but wehave already implemented our emergency plan. Our technical support teamsare on their