職場學(xué)習(xí)趨勢報(bào)告

1、OverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Welcome to our annual learning trends report!Weve all experienced the world of work get flipped upside down without warning in 2020. While much of this year has been uncertain, one thing has become undoubtedly clear.The future of

2、 work many of us have been talking about is no longer an eventuality its our current reality.Around the world and across industries, organizations are rethinking what work looks like in fundamental ways. And its on all of us from senior executives to individual contributors to provide meaningful sol

3、utions to navigate the days, months, and even years ahead.Shelley OsborneVP of Learning, UdemyAuthor of The Upskilling ImperativeWhat does 2021 have in store? If we learned any lessons this past year, its that anything (and I truly mean anything) is possible. But as 20th-century Japanese scholar Oka

4、kura Kakuzo said, “The art of life is a constant readjustment to our surroundings.”2 2021 Trends ReportThats what this years report is about: change and how to adjust to it.Each trend highlights how workplace learning took shape around the globe and what it means for your organization in 2021. Youll

5、 also discover why more upskilling and learning agility will be required to keep pace with the “new normal.”O(jiān)verview3 2021 Trends ReportTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Executive summaryThe fast-changing and unpredictable challenges of work may seem unsurmountable. But

6、the learning behaviors of thousands of international businesses on the Udemy for Business platform and a survey of over 500 global professionals offer a glimpse of the bright future that lies ahead.In this report, youll learn:Why your organization needs to think beyond job-related skillsHow your wor

7、kforce can “crack the code” on collaborationWhy data science isnt just for data scientists anymoreWhat skills will reshape software engineering and IT rolesOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3The stateof upskilling4 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Tr

8、end 5Whats nextMethodologyTrend 6Trend 3019020Before the pandemic, upskilling was a priority for many organizations, but its clear that it has now become a business imperative. We see this exemplified in the results of our survey.Theres a significant uptick in the percentage of the workforce being u

9、pskilled or reskilled compared to the previous year. This, according to the data, is driven mostly by a growing number of organizations recognizing the skills gap and their responsibility to fill it.Estimated % of workforce upskilled in 2019 vs 202022019220205 2021 Trends Report1144%3388%OverviewTre

10、nd 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Goals of L&D programs in 2020(Respondents asked to select top 3)Increase job satisfactionImprove employee engagementDrive organizational growthClose the skills gap3344%4444%4466%6622%6 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5W

11、hats nextMethodologyTrend 6Trend 3How satisfted are you with your organizations L&D program?The increase in upskilling across the globe is impressive and inspiring. But theres plenty of room to grow for learning and development (L&D) in 2021. While over half of survey respondents report being satisf

12、ied with their organizations L&D program, almost half are either dissatisfied or indifferent to their program.43%57%22%21%Very or somewhat satisfiedNeither satisfied nor dissatisfiedVery or somewhat dissatisfied57%22%21%43%7 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodology

13、Trend 6Trend 3When asked to rate the maturity of their program, however, a bright spot emerges. A large number of organizations would be considered mature with Bersins Learning Organization Maturity Model.More than half of survey respondents (58%) reported their organizations learning and developmen

14、t program is at level 3 or 4, the highest levels of maturity. These organizations empower their workforce to drive their own development and have integrated learning into the flow of work.But close to half of organizations (42%) reportedly have fairly traditional approaches to learning and developme

15、nt. Whats keeping them and even the most mature learning and development programs from achieving their goals? According to our survey, lack of time was reported to be the biggest obstacle.Where is your L&D program on Bersins Learning Organization Maturity Model?Incidental trainingTraining and develo

16、pment excellenceTalent and performance improvementCapability developmentL4L3L2L15588%rreeppoorrtt LL33 oorr LL44Capability developmentTalent and performance improvementTraining and development excellenceIncidental trainingL3L2L1L48 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMeth

17、odologyTrend 6Trend 3Obstacles to L&D in 2020(Respondents asked to identify top 3)61%42%38%31%Choosing the right L&D programProving ROIBudget contstraintsLack of time42%38%31%61%9 2021 Trends Report10 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Look for t

18、he Take action sections throughout this report for actionable advice and best practices to elevate your L&D programs and initiatives and join a global community of learners actively shaping the state of upskilling for years to come.Take actionEvaluate your workplace learning cultureCultivating a cul

19、ture of learning to upskill your employees makes good business sense. Its simply too expensive for companies to hire their way out of the skills gap.How strong is your organizations learning culture?Evaluate it with the Learning Culture Evaluation Workbook and discover the areas where your culture n

20、eeds the most improvement.This is the state of upskilling in 2021.What the future looks like is up to you.OverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Amidst uncertainty, self-mastery isa valued skillStrong mental health and productivity skills have long been described as t

21、he essential traits of successful leadership. But studies have shown that they are crucial across your entire organization.The World Health Organization (WHO), for instance, reported that depression and anxiety disorders cost the global economy $1 trillion each year in lost productivity.Fortunately,

22、 the topic of mental health and its effect on workplace productivity has been more frequently discussed in the last few years. And, based on the demand for these skills in 2020, its safe to say that employees are adamant about mastering their minds and taking control of their time.Trend1OverviewTren

23、d 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Mental health and wellness skillsWhat was once considered a taboo topic has become a major area of focus for organizations like Starbucks and Unilever, who prioritized the mental health of their workforce before the pandemic. And based on a

24、4-digit percentage increase inconsumption of anxiety management, stress management, and resilience skills on Udemy for Business, the trend is growing exponentially.Percentage growth compared from 2019 to 2020Anxiety managementResilienceStress managementMeditationMindfulness3,967%1,296%1,015%886%784%

25、3,967%1,296%1,015%886%784%12 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Productivity skills and habitsIn May 2019, the WHO officially recognized and defined burnout as an occupational phenomenon. Since then, organizations have made strides to address the

26、 causes. But the increased demand for time management, focus, and self-discipline skills show that the workforce is tackling the challenge head-on.Percentage growth compared from 2019 to 2020Time managementMotivationFocus masterySelf-disciplineMemoryGoal achievement990%855%810%791%679%581%990%855%81

27、0%791%679%581%13 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3“Learning and development extends far beyond vertical movement and technical skill development,” says Culture Amp Senior People Scientist Sahra Kaboli-Nejad. “This mindset is a fundamental shift

28、 to focusing on the whole employee, rather than simply the technical skills related to their outputs or deliverables.”O(jiān)rganizations that prioritize the wellness of their people in 2021 will benefit tremendously, too. For every dollar spent on wellness programs, companies can expect their healthcare

29、costs to decrease by approximately $3.27.But business outcomes arent the only reason for the increased demand for mental health and productivity skills. Todays workers, whove spent their professional lives dealing with uncertainty, are taking a holistic approach to their careers and consider self-ma

30、stery an essential skill.What does this mean for your organization?8,660%Consumption of mindfulness courses in the Government & Nonprofit sectorcompared to 201914 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 35,408%Consumption of stress management skills in

31、 the Healthcare industry compared to 2019Workplace well-being is even more imperative today.A study conducted in March and April of 2020 found the15 2021 Trends Reportmental health of almost 42% of respondents had declined since the COVID-19 outbreak began. This could explain why mental health skill

32、 consumption on Udemy for Business has been growing in industries with essential workforces.Government & Nonprofit workers developed and practiced meditation 40,659% more than they did in 2019. Demand for stress management skills grew 5,408% for the Healthcare industry.OverviewTrend 1Trend 2Trend 4T

33、rend 5Whats nextMethodologyTrend 6Trend 3Remote work makes collaboration a priorityWhen organizations need to solve complex problems, they bring together a diverse team of specialists to come up with innovative solutions. Ironically, research shows that the more experts involved in a collaboration,

34、the more likely it was to fail.In her NovemberDecember 2019 Harvard Business Review cover story, Harvard Business School professor and behavioral scientist Francesca Gino says the secret ingredients of sustainable collaboration such as effective communication and social awareness are rare. But a tre

35、nd in the Udemy for Business consumption data shows that teams are more aware of the skills needed to “crack the code” on collaboration.Trend216 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Communication skillsThe communication process is often taken for g

36、ranted, causing teams to navigate a sea of ambiguity and abstraction. But in 2020, the high demand for communication skills shows that teams are learning how to be better listeners and make space for healthy debate and, more importantly,one another.Percentage growth compared from 2019 to 2020Listeni

37、ng skillsBusiness communicationBusiness writingBusiness etiquetteConflict managementInterpersonal feedback1,650%1,585%1,371%1,286%890%686%1,650%1,585%1,371%1,286%890%686%17 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Leadership skillsResearch shows that c

38、ollaborators who respect one anothers ideas, have purposeful conversations, and embrace healthy conflict deliver results. And over the last year, its become apparent that teams are learning to overcome their biases and hone their cross-functional abilities.Percentage growth compared from 2019 to 202

39、0Diversity and inclusionDecision makingStrategic thinkingFacilitationTeamworkCultural awareness1,259%1,240%848%816%812%708%1,259%1,240%848%816%812%708%18 2021 Trends ReportTrend 4Trend 5Whats nextMethodologyTrend 6OverviewTrend 1Trend 2Trend 3What does this mean for your organization?The slow but st

40、eady shift to remote work over the last few years already called for a range of new behaviors and skills. But leaders across every industry were forced to rapidly prioritize solutions that enable entirely distributed teams to collaborate effectively in 2020.“COVID-19 has really accelerated the shift

41、 from remote- accessible to remote-first thinking in collaboration design,” says Sprintkick founder and Udemy instructor Evan Kimbrell. “It used to be the case that a large organization was considered progressive if they could accommodate one remote worker in each functional team. Now, were seeing a

42、 complete inversion of this paradigm.”Skills consumption related to this trend varies across industries. Listening skills were a particular focus for the Software & Technology industry, where consumption on Udemy for Business grew 3,201%. The Retail industry made an effort to hone its business etiqu

43、ette skills by increasing consumption 2,042% compared to the previous year.3,201%Consumption of listening skills in the Software & Technology industry compared to 201919 2021 Trends Report2,042%Consumption of business etiquette skills in the Retail industry compared to 2019Workplace learning and dev

44、elopment teams that directly impacted business outcomes have one thing in common theyre clever. They never miss an opportunity to transform their teams and organization through learning and development.When asked to report their most effective L&D promotion strategies and tactics, company-led worksh

45、ops and employee resource groups (or ERGs) were ranked the highest. But there are a lot of ways to signal that learning is a priority at your organization. Here are just a few ideas:Ask leaders to share lessons from their past experiences: Leadership signals are the most powerful and impactful mecha

46、nisms for spreading a culture of learning. Encourage leaders to be vulnerable and admit their mistakes, too.Theres a lot of wisdom to be gained from failure.Include learning in career development and performance conversations: At least twice a year, share observations of employees talents, coach the

47、m to think through their peak career experiences, and connect them with opportunities to try new things and learn more in areas where theyre looking to grow.Hold postmortems and retrospectives on projects: Successfully completing a project is a reason to celebrate. Its also an opportunity to reflect

48、 and build a culture of healthy feedback. A good postmortem takes an honest look at the completed work and asks, “How can we do better next time?”O(jiān)verviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Take actionPromote learning more effectivelyOverviewTrend 1Trend 2Trend 4Trend 5Wha

49、ts nextMethodologyTrend 6Trend 3Workforces with strong data skills across all departments in an organization will beneftt the most.“Jose Portilla,Head of Data Science, Pierian Data Inc. Udemy data science instructor21 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6

50、Trend 3Data literacy is the newcomputer literacy“Good with numbers? Fascinated by data? The sound youhear is opportunity knocking.” That was the promise of a 2012 New York Times Sunday Review article based on research published by McKinsey a year earlier.Eight years later the hype of “big data” has

51、faded. Businesses are inundated with even more proprietary data and very few know how to unlock its potential. But increased consumption of data analysis, data manipulation, and data visualization skills on Udemy for Business tells us that data science isnt just for data scientists anymore.Trend31,4

52、11%Business intelligence course consumption in 2020.22 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Business intelligence and data analysis skillsLets make one thing clear: Product managers and customer experience managers arent mastering inferential stati

53、stics or building regression models. Instead, theyre using basic programming and familiar tools to mine data insights.Percentage growth compared from 2019 to 2020SAPExcel Formulas, Functions, and Pivot TablesSQLMicrosoft Power BIQlik SenseSalesforce+664%+428%+417%+298%+295%+377%SalesforceQlik SenseM

54、icrosoft Power BISQLExcel Formulas, Functions,and Pivot Tables+664%+428%+417%+377%+298%+295%SAP23 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend 5Whats nextMethodologyTrend 6Trend 3Data visualization software skillsData literacy has become important for almost everyone. But those who can inter

55、pret data, draw insights, and also communicate the insight to stakeholders will be invaluable to their organization. Consumption of data visualization skills demonstrates that people are learning to leverage advanced data visualization platforms or use tools readily available to them, like Excel.Goo

56、gle Sheets+858%Salesforce+664%Qlik SenseSAP BIExcel Dashboard and ChartsTableau+247%+363%+227%+377%Percentage growth compared from 2019 to 2020Google SheetsSAP BIExcel Dashboardand ChartsTableauQlik Sense+858%+664%+377%+363%+247%+227%Salesforce24 2021 Trends ReportOverviewTrend 1Trend 2Trend 4Trend

57、5Whats nextMethodologyTrend 6Trend 3What does this mean for your organization?“Clear understanding of dashboards, visualizations, and analysis will soon become a default skill set required of any office worker,” says Pierian Data Head of Data Science and Udemy data science instructor Jose Portilla,

58、who compares the trend to the moment when basic computer skills became a necessity for workers of past generations.This trend is also beneficial to data science teams. Workforces with strong data skills across all departments in an organization are more “data self-sufficient” and therefore spend les

59、s time distracting data scientists from complex projects.Business intelligence and business analysis skills increased by 1,694% and 1,282% respectively for the Government & Nonprofit sector on Udemy for Business. And while platforms like Salesforce and SAP are still top choicesfor the Software & Tec

60、hnology sector, data analytics platform Qlik Sense is popular for Government & Nonprofit organizations.9,464%Consumption of Qlik Sense coursesin the Government & Nonprofit industry compared to 20199,464%Consumption of Qlik Sense courses in the Government & Nonprofit sector compared to 201925 2021 Tr