餐廳大堂吧員工崗位英語學(xué)習(xí)資料

1、員工崗位英語學(xué)習(xí)資料1、餐飲有關(guān)名詞breakfast 早餐lunch 中餐afternoon tea下午茶dinner 晚餐restaurant 餐廳western restaurant西餐廳Chinese restaurant中餐廳menu 菜單waitress 女服務(wù)員waiter 男服務(wù)員director 主任chef 廚師table 桌子seat 座位bowl 碗plate 碟chopsticks 筷子spoon 勺子knife & fork刀叉toothpicks 牙簽ashtray 煙灰缸tissue紙i 巾2、dessert 甜品 tea 茶wine 灑bread 面包hamb

2、urger 漢堡包butter 黃油sausage 香腸toast 吐司sandwich 三文治buffet 自助餐set meal 套餐cheese 奶酪cake 蛋糕rolls 小圓血包pudding 布soda 蘇打水mineral water礦泉水ice-cream 冰淇淋pizza 比薩soups 湯salad 色拉milk 牛奶milk shake 奶昔beef steak 牛扒well-done 全熟的medium well七八成熟的medium-done五成熟的medium rare三四成熟的rare一成熟的ham 火腿bacon 煙肉syrup 糖漿honey 蜂蜜jam 果

3、醬coffee 咖啡black tea 紅茶coconut juice椰子汁beer 啤酒cocktail 雞尾酒Whiskey 威士忌Brandy 白蘭地orange juice 橙汁cigarette 香煙3、Fruit 水果apple 蘋果pear 梨grape 葡萄strawberry 草莓water melon 西瓜4、Condiment 調(diào)味品salt 鹽sugar 糖ketchup 番茄醬chilli sauce 辣椒醬orange 橘子banana 香蕉 pineapple 菠蘿 peach 桃 lemon 檸檬oil油 soy sause 醬油 black pepper 黑胡

4、椒二、短句一1、早上好（午安、晚安）Good morning.（afternoon/evening）2、您好！歡迎光臨CLK咖啡酒廊！How are you?/ How do you do?Welcome to CLK bar&lounge!3、請跟我來，請這邊走。This way,please. sir/madam.Follow me, please. sir/madam.4、請問您（幾位？For how many?5、您看坐在這里可以嗎？Would you mind sitting here?How about this table?6、請問您貴姓？May I have your firs

5、t name?7、請問您有預(yù)訂嗎？Do you have a reservation?8、對不起，那邊的桌子已給預(yù)訂了。I m sorry that table is already reserved.9、這是菜單，請問現(xiàn)在可以點菜了嗎？Here is menu. Are you ready to order now?10、這是我們的菜單和酒水牌。This is our menu and drink list,sir/madam.、短句二1、下單，問飲品Excuse me, sir/madam, would you like something to drink?We have Which o

6、ne would you like?2、請問您喝什么茶？What kinds of tea would you like to drink?3、您先來杯啤酒好嗎？Would you like to start with a glass of beer?4、請問需要加冰塊嗎？Do you need any ice-blocks, please?5、請問需要冷飲還是熱飲。Would you like to have a cold-drinks or hot drinks?6、請稍候，我們馬上給您安排。Just a moment, please. We will arrange it for you

7、 right away.7、不用謝，很樂意為您服務(wù)。Not at all, I m glad to serve you.8、請用茶。Have a cup of tea, please!9、對不起，我能把這個盤子撤走嗎？I m sorryCan I take this plate away?10、對不起，我把它換成小盤子好嗎？I m sorry, May I have it changed the small plate?11、您點的食物很快就會送過來。Your order will be with you soon.12、請問您還需要其它食物嗎？Would you like anything

8、else?13、對不起，這個品種剛剛售完。t any left.)I m sorry, the variety is just out of stood.(there aren14、對不起，請再重復(fù)一遍。I beg your pardon?四、短句三1、這是您點的食物，請您慢慢用餐。Here is your order ,please enjoy your2、先生請問您的牛肉要幾份熟的？How would you like your beef? Rare, medium or well-done, sir?3、先生您的菜已經(jīng)上齊了。Your dish is all here, sir .4、對

9、不起，我到廚房給您催一下。Sorry, I tell the cook to hurry.5、哦！很抱歉這個菜的烹飪時間較長。Oh, very sorry.It takes quite some time for this dish to prepare.6、先生，有什么需要我?guī)兔Φ膯幔縒hat can I do for you, sir?7、對不起，讓您久等了。Sorry to have kept you waiting so long.8、先生(女士)這是您的帳單嗎？Here is your bill, sir(lady)?9、一共是元，請問您付現(xiàn)金還是信用卡？The total amou

10、nt is . yuan. Do you pay the bill by cash , or credit card?10、請稍等，我馬上來收拾。Just a moment, please. I m clear it right away.11、謝謝您提出的寶貴意見。Thanks for your precious opinions.12、我們將努力改進(jìn)。We; ll try our best to improve.13、這是收據(jù)和零錢，請收好。Here s the receipt and change, keep it, please.14、好的，我一定盡快給您做好。All right ,

11、I ll have it for you as soon as possible.15、好的，我去拿來。Ok, I ll get it for you.16、再見，歡迎下次再來！Good-bye! Come again next time, you are Welcome.17、慢走，感謝您的光臨。Mind your step and thank you for coming.五、對話1、Showing the way 帶客Good evening,ladies and gentleman.Welcome to our restaurant.晚上好，女士們先生們，歡迎光臨！Good eveni

12、ng.晚上好。Do you have a reservation?請問有沒有訂位呢？No,we have just arrived.沒有，我們是剛剛才到的。How many people are there in your party?請問你們一共幾位呢？Four.四個人。Please come with me.請跟我來。We want to take a seat with light.我們想坐在光線亮的地方。How about here?您看這里怎么樣呢？Good.很好。Please take a seat.請就坐。2 、 Take your order 點菜Good evening,Mi

13、ss.Would you like some coffee?There are mocha ,cappuccino and latte.晚上好，小姐，請問先喝點什么咖啡嗎？我們有摩卡，卡布奇諾和拿鐵。I prefer to the mocha.摩卡吧。Here is your mocha and handkerchief.這是您的摩卡和紙巾。Thank you.謝謝。It is my pleasure.May I take your order now?不客氣。請問現(xiàn)在可以點菜了嗎？Well.A glass of whisky and tuna sandwich.好的。一杯威士忌和吞拿魚三文治

14、。Thank you,they will be ready soon.Please feel free to call me if any requirement.好的，您點的菜很快就送來。您如果還需要什么服務(wù)，盡管告訴我。、 Checking out 結(jié)賬Waitress,I want to pay the bill now.服務(wù)員，請結(jié)賬。OK.Here is your bill,Sir.It comes to RMB 462.好的，先生，這是您的賬單，一共是462 元。May I have the bill?我可以看一下賬單嗎？Certainly.Here is the bill.當(dāng)然可

15、以。這是賬單。OK.May I use the credit card or travel cheque?好多，我可以用信用卡或旅行支票嗎？I m afraid we can not accept the travel cheque,but the credit card is accepted.對不起，先生，我們餐廳恐怕不能接收旅行支票，但信用卡是可以的。Then I will use the credit card.Here you are.那我就用信用卡吧。Please wait a moment,Sir.請您稍等。Would you please sign your name here

16、?先生，麻煩您在這簽一下名。OK.好的。Thank you.Welcome again.謝謝。歡迎下次光臨。、 Handling complaint 處理客人的抱怨Waitress,I order my meal at least twenty minutes yet,why is it taking so long?服務(wù)員，我至少在20 分鐘前就點了菜，可到現(xiàn)在還沒來？I m sorry,sir.Ill check your order with the chef.非常抱歉，先生，我去主廚師那里核查一下您點的菜。Please do and hurry up!I have got rush fo