國(guó)際酒店前廳部前臺(tái)接待—SP-RM-FO-REC-A404 可接受的付款方式Acceptable forms of payments

1、酒店管理之家國(guó)際酒店前廳部前臺(tái)接待服務(wù)程序前臺(tái)是展示公司的形象、服務(wù)的起點(diǎn)。對(duì)于客戶來(lái)說(shuō)，前臺(tái)是他們接觸我們公司的第一步，是對(duì)公司的第一印象，是非常重要的。煙花美文網(wǎng)小編整理了公司前臺(tái)接待的工作流程，希望大家有所收獲!前臺(tái)接待，又叫“行政前臺(tái)”，與“行政后臺(tái)”對(duì)應(yīng)，歸屬公司行政部管轄，它是現(xiàn)代企業(yè)典型職位之一，屬于面向于公司外部的公司門(mén)面，代表著企業(yè)的形象，必須形象氣質(zhì)佳，由于此崗位需要值班，不得脫崗，故此職位人數(shù)最低不得少于2人；大多數(shù)企業(yè)通常會(huì)依人員流動(dòng)性提供周期性?xún)?nèi)調(diào)的規(guī)定。其通常主要負(fù)責(zé)客戶的來(lái)訪及登記、電話轉(zhuǎn)接等事務(wù)，迎候來(lái)賓、判斷來(lái)賓意向并與接待、辦理相關(guān)手續(xù)、接聽(tīng)來(lái)電、回訪常見(jiàn)問(wèn)

2、題。制定前廳部標(biāo)準(zhǔn)運(yùn)作程序手冊(cè)的目的制訂本手冊(cè)是為了說(shuō)明酒店管理前廳部標(biāo)準(zhǔn)運(yùn)作的政策和程序，確保前廳部運(yùn)營(yíng)及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運(yùn)作及管理的政策和程序。使前廳部運(yùn)營(yíng)及管理手冊(cè)格式化，以便于更正、修改。Standard & Procedure 國(guó)際酒店前廳部流程標(biāo)準(zhǔn)與程序Position: Reception GSA職位：前臺(tái)接待員Department: Front Office-ReceptionDept. Head: 部門(mén)：前廳部-前臺(tái)部門(mén)經(jīng)理：GM Approval: Date:總經(jīng)理批準(zhǔn)：日期：Task: Acc

3、eptable forms of payments Code: RM-FO- REC-A404任務(wù)：可接受付款方式序號(hào)：RM-FO-REC-A404Standard:The following comprises the various forms of payment offered to guests. This information must be understood by all GSAs so guests are not delayed upon check out and the hotel can ensure receipt of appropriate payment

4、for the services provided.標(biāo)準(zhǔn)：以下內(nèi)容是關(guān)于酒店可以接受的付帳方式，每位員工必須清楚理解酒店可以接受的付帳方式以確保酒店收到相應(yīng)的收入，避免結(jié)帳時(shí)耽誤客人時(shí)間。Procedures:Credit CardNormally, the authorization code and the amount authorized would have already been obtained upon check in and recorded on the reverse side of the registration card. If the folio amount

5、 exceeds the previous authorized amount, another authorization code has to be obtained. The authorization code must be entered on the voucher.The amount of the authorization must be entered into Fidelio system after check in. A copy of the folio with a zero balance and the members copy of the vouche

6、r must be returned to the guest.CashThe guest folio will act as receipt unless an official receipt is requested by the guest.Post the appropriate amount as a cash transaction which will zero the account balance.Print the folio with the zero balance which can now act as a receipt.NB. Only those curre

7、ncies which have been approved by the hotel and are listed on the daily foreign currency rates are accepted.Personal ChequesPersonal cheques are NOT accepted.Accommodation VoucherIf a voucher from a travel agent or airline has been accepted on check in, ensure that all the appropriate charges are po

8、sted to the master account. If the guest has incurred any other incidental charges such as telephone, bar or Business Centre charges they would normally be paid for by the guest directly. This would normally be by cash or credit card and the procedures listed above must be adopted. The master accoun

9、t must be printed out, the folio checked out and the voucher attached to a copy of the folio and added to the bundle for night audit.Company ChequeCompany cheques will be accepted with prior arrangement with the Finance Dept.Blank company cheques presented for payment will be completed by the Recept

10、ion shift leader or referred to the Credit Dept.Billing to CompanyFor those folios which are to be settled by a Company, prior arrangements must have been made and an AR number created in the system.The folio will contain the Companys name and address and the billing instruction letter/fax must be a

11、ttached to the folio. If the folio and billing instructions are in order, the guest will be asked to sign the folio. A copy of the folio will be sent to the Company by the Finance Dept. processes their accounts receivable bill. If prior arrangements have not been made and the guest requests that the

12、 bill or folio be charged to the company, approval must first be obtained from the Credit Manager.程序：信用卡通常授權(quán)號(hào)碼和金額已獲得，并記錄在登記卡背面。如果消費(fèi)金額超過(guò)已經(jīng)授權(quán)的金額，必須再次要授權(quán)，授權(quán)號(hào)碼同樣記錄在簽購(gòu)單上。客人登記入住后信用卡授權(quán)可以做為信用擔(dān)保輸入電腦。打印余額為零的帳單連同簽購(gòu)單客戶聯(lián)交給客人。現(xiàn)金一般情況下客人帳單可以做為發(fā)票使用，除非客人另行要正式的發(fā)票。將現(xiàn)金入帳使帳目余額為零。打印余額為零帳單做為發(fā)票。備注. 只有那些酒店同意接受和有兌換率的貨幣前臺(tái)才可接受。私人支票私人支票不接受。旅行社憑證如果客人入住時(shí)持有旅行社憑證，結(jié)帳時(shí)要注意將客人雜項(xiàng)費(fèi)用和旅行社帳目按照要求分開(kāi)打印。如果客人還有雜費(fèi)如電話費(fèi)，酒水或商務(wù)中心費(fèi)用。可以使用上述所講到的以現(xiàn)金或信用卡方式由客人自己付帳。打印主帳單，結(jié)掉旅行社憑證所列帳目。將旅行社憑證附在帳單后面交給夜審。公司支票公司支票的