商務(wù)英語郵件寫作

1、 How to Write an EmailIntroduction What is a Good Business Email?A good business email is one that can clearly & effectively deliver your intention,meaning,background/or reason.永遠(yuǎn)牢記商業(yè)書信不是在寫情書，應(yīng)該明確地點(diǎn)明你的來意?？吞自捘苁〖词?。Why are good business writing skills important?1.Customers see your writing more tha

2、n they see you.2.Good writing skills show that you really care.3.Good writing skills contribute more forcefully to arguments/persuasion/selling.4.Good writing skills reduce risk of losing a customer or damaging a customer relationship,and foster good relationships with colleagues.許多原地的客戶雖然通了無數(shù)的Email

3、，但彼此可能未曾謀面。因此一份合宜的商業(yè)書信不但可以幫助你建立正面的形象，也可以避免因語言隔閡造成爭端而上級與客戶間的友好關(guān)系。Dear Professor Weishaar, My name is Lee Hana, and I take your English Reading and Writing class on Monday and Wednesday. I have a question about our recent assignment. As I understand, the task is to write an appropriate email. Is it al

4、right if I choose the topic? Id like to write an email to say thank you to my English Discussion and Presentation professor because she helped me so much.I look forward to your response.Regards,Lee Hana商務(wù)英語電子郵件寫作應(yīng)遵循的商務(wù)英語電子郵件寫作應(yīng)遵循的5 5C C原則原則：Correctness 正確Conciseness 簡明Completeness 完整Clearness 清晰Cour

5、tesy 謙恭常見的商務(wù)英語電子郵件：寫信人Email地址、收信人Email地址、抄送收信人Email地址、密送收信人Email地址。主題稱呼、開頭、正文、結(jié)尾句。禮貌結(jié)束語。寫信人全名、寫信人職務(wù)及所屬部門、地址、電話號碼、傳真等。常見的商務(wù)英語電子郵件包括以下五部分：寫信人、收信人、抄送收信人、密送收信人的Email地址。主題。稱呼、開頭、正文、結(jié)尾句。禮貌結(jié)束語。寫信人全名、寫信人職務(wù)及所屬部門、地址、電話號碼、傳真等。商務(wù)信件中要特別注意稱呼的禮貌得體。如不知對方姓名只知頭銜，可用 Dear + Title作為稱呼或Dear Sir/Sirs, Dear Madam/Madams, D

6、ear Sir or Madam；如只知對方姓名不知性別，可用Dear+全名；如郵件為一封通函，則用Dear All作為郵件稱呼。正文應(yīng)結(jié)構(gòu)清楚，便于閱讀，如內(nèi)容較長，可使用小標(biāo)題、小段落、星號、下劃線等方式使郵件眉目清楚、一目了然。一般包括三部分：第一部分是開頭，需要開門見山地說明寫信的原因和目的。如果是回信，還要說明何時收到對方關(guān)于什么內(nèi)容的信。 第二部分是信的核心和主要內(nèi)容，把開頭提出的問題進(jìn)行充分的說明和解釋。 第三部分是信的結(jié)尾，通常以禮貌的祝?；蛘咴竿麃斫Y(jié)束。注：齊頭式結(jié)構(gòu)，在商務(wù)英語中比較流行。因此整篇郵件頂頭寫，前端不需空格。 Dear Mr. xx/Mrs. xx/Sir/M

7、adam/all， 正文 Best Regards, /Yours Sincerely, XXX商務(wù)英語電子郵件的基本格式商務(wù)英語電子郵件的基本格式Example Dear David and Steve,-（Salutation）Good afternoon.On May 10, 2010, a raid action against this target was conducted. On site, totally 77 boxes and 7200 meters UTP Cables were seized. Please provide us with verification r

8、eport and price certificate. Samples would be sent to you soon. Thank you.Should you have any comments or suggestions, please contact us at any time. Best Regards,-（Complimentary Close）Sincerely yours, Yours truly, Best wishes Piggy Zhu-（Signature）=Shanghai GreRoyalt & Co.,2505, Universal Mansio

9、n168 Yu Yuan Lu, Shanghai 200040Tel.: +86 21 5108 2633fax.: +86 21 6249 3321please visit www. Example Dear David and Steve,-（Salutation）Good afternoon.On May 10, 2010, a raid action against this target was conducted. On site, totally 77 boxes and 7200 meters UTP Cables were seized. Please provide us

10、 with verification report and price certificate. Samples would be sent to you soon. Thank you.Should you have any comments or suggestions, please contact us at any time. Best Regards,-（Complimentary Close）Sincerely yours, Yours truly, Best wishes Piggy Zhu-（Signature）=Shanghai GreRoyalt & Co.,25

11、05, Universal Mansion168 Yu Yuan Lu, Shanghai 200040Tel.: +86 21 5108 2633fax.: +86 21 6249 3321please visit www. 例：Hi, Im sorry about this. Now,we have been clear about the problem about our system. There is a new colleague joining our team,and he will arrange for checking the system. Because he is

12、 busy with another requirement now,he will give us the optimal plan after finishing that one. Regards!原文例：原文問題點(diǎn)Dear Mr.XXX, Im sorry about the problem of our system. I sincerely apologize for it and well try our best to solve the problem in a week. （此處可加上具體的解決方案）Please contact me if you have any que

13、stion. Best Regards， XXX修改稿例：Hi, Im sorry about this. Now,we have been clear about the problem about our system. There is a new colleague joining our team,and he will arrange for checking the system. Because he is busy with another requirement now,he will give us the optimal plan after finishing tha

14、t one. Regards!原文整片郵件的格式（稱呼、落款等）不規(guī)范，整片郵件的格式（稱呼、落款等）不規(guī)范，英文書信中標(biāo)點(diǎn)后面必須空一英文書信中標(biāo)點(diǎn)后面必須空一格格。 語句不完整，語句不完整，this指什么？指什么？ 同一個句子中連續(xù)出現(xiàn)同一個句子中連續(xù)出現(xiàn)2個個about，重復(fù)。后一個應(yīng)該為重復(fù)。后一個應(yīng)該為of，表示從屬關(guān)系。，表示從屬關(guān)系。 語句表達(dá)不合理，在發(fā)信方語句表達(dá)不合理，在發(fā)信方對于出現(xiàn)的問題十分焦急的情況下應(yīng)告知對方承諾解決的時間以及相應(yīng)的對于出現(xiàn)的問題十分焦急的情況下應(yīng)告知對方承諾解決的時間以及相應(yīng)的計(jì)劃等，不能用責(zé)任人不在或沒有時間來推脫。計(jì)劃等，不能用責(zé)任人不在或沒有

15、時間來推脫。問題點(diǎn)Dear Mr.XXX, Im sorry about the problem of our system. I sincerely apologize for it and well try our best to solve the problem in a week. （此處可加上具體的解決方案）Please contact me if you have any question. Best Regards， XXX修改稿Use the Right Greeting:使用正確的稱呼使用正確的稱呼。盡管用”Hey”作為寫給朋友的電子郵件開場白沒有任何問題，但最好不要用這種

16、方式給潛在的商務(wù)伙伴寫信。另一方面，使用非常正式的傳統(tǒng)開場白?！盌ear Sir” 也已經(jīng)過時了，最好寫成最好寫成Dear Mr. / Ms. 后跟那個人的姓氏后跟那個人的姓氏。同事之間，通?？芍焙羝涿鏒ear John。Keep it Short and Clear: 使郵件簡潔明了簡潔明了。有些情況下可能需要用華麗的詞藻和復(fù)雜的句式來彰顯你的聰明才智。而在用英語寫郵件時，清晰、有條理的方式才是最佳選擇。在郵件的第一段清楚表明寫信的目的，保證每段中都有代表核心觀點(diǎn)的中心句。使用類似使用類似“first, second, next, and finally”的詞的詞引導(dǎo)讀者你所要表述的每一

17、個觀點(diǎn)。引導(dǎo)讀者你所要表述的每一個觀點(diǎn)。可以用If you have any other questions please feel free to contact me.來結(jié)束郵件，可以為對方創(chuàng)造進(jìn)一步交流的前提。Be polite and tactful: 懂得謙遜和準(zhǔn)確傳達(dá)信息的重要性。I want.之類的詞之類的詞能避免則避免出現(xiàn)，相比之下，能避免則避免出現(xiàn)，相比之下，I would like顯得更尊重對方。顯得更尊重對方。又如I am interested in是提出請求建議或?qū)で笠庖姷暮梅椒?。電子郵件正確結(jié)尾： I am looking forward to your reply,

18、 Thank you,或者Sincerely都是給收信人留下好印象的結(jié)尾方式。E-mail WritingSalutation Mr./ Mrs./ Miss/ Ms. Last name/ family name/ surname first name/ given name Dear / Hi Sir/ Madam Dear Sir/ Madam To whom it may concernReference for Beginning with reference to your job post on the internet, regarding your letter of Jul

19、y 10, about your phone call today, Thank you for your letter of August 5,Reasons for Writing I am writing to inquire about . I want to clarify the details . I would like to confirm. I suggest that we should set up a meeting. Attached please find the agenda.Request for Action We would be grateful if

20、you could I would appreciate if you can Please make sure you can Could you please let me know what you think? Please sent it back to me by tomorrow.Closing Remarks Thank you for your help Please contact us again if we can help. if there are any problems, please. I look forward to . hearing from you

21、soon. meeting you next Tuesday. seeing you next Thursay.Polite Closing Your sincerely Sincerely, Best wishes, Best regards, Regards, All the best, Cheers,Words and Sentences縮寫：ASAP = As Soon As Possible 盡快FYI=For Your Information 你要的信息PLS=Please 請BTW=By The Way 順便AMMOF =As a Matter of Fact 事實(shí)上IC = I

22、 see 我明白了OTOH =On the Other Hand 另一方面NRN =No Response Necessary 無需回復(fù)IMO=In My Opinion 依我之見P.S.=Postscript 附言1.Initiate a meeting 發(fā)起會議發(fā)起會議I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建議我們今晚九點(diǎn)半和Brown小聚一下,你和Ben有沒有空?

23、I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建議我們就A項(xiàng)目的發(fā)展計(jì)劃開會討論一下。Wed like to have the meeting on Thur. Oct 30. Same time. 十月三十號(周四),老時間,開會。I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟

24、你電話討論下報告進(jìn)展和XXX項(xiàng)目的情況。2. Seeking for more information/feedbacks/suggestions 咨詢信息咨詢信息/反饋反饋/建議建議Thank you and look forward to having your opinion on the estimation and schedule. 謝謝你,希望能聽到更多你對評估和日程計(jì)劃的建議。 Look forward to your feedbacks and suggestions soon. 期待您的反饋建議!What is your opinion on the schedule an

25、d next steps we proposed? 你對計(jì)劃方面有什么想法?下一步我們應(yīng)該怎么做?Feel free to give your comments. 請隨意提出您的建議。 Any question, please dont hesitate to let me know. 有任何問題,歡迎和我們聯(lián)系。 Any question, please let me know. 有任何問題,歡迎和我們聯(lián)系。Please contact me if you have any questions. 有任何問題,歡迎和我們聯(lián)系。Please let me know if you have any

26、 question on this. 有任何問題,歡迎和我聯(lián)系。Your comments and suggestions are welcome! 歡迎您的評論和建議! 3. Attachment 附件附件I enclose the evaluation report for your reference. 我附加了評估報告供您閱讀。Attached please find todays meeting notes. 今天的會議記錄在附件里。Attached is the design document, please review it. 設(shè)計(jì)文檔在附件里,請?jiān)u閱。 For other k

27、nown issues related to individual features, please see attached release notes. 其他個人特征方面的信息請見附件。4. Thanks note 感謝感謝Thank you so much for the cooperation感謝你的合作! Thanks for the information 謝謝您提供的信息! I really appreciate the effort you all made for this sudden and tight project. 對如此緊急的項(xiàng)目您做出的努力我表示十分感謝。Thanks for your attention! 謝謝關(guān)心! Your kind assistance on this are very much appreciated. 我們對您的協(xié)助表示感謝。 Really appreciate your help! 非常感謝您的幫助!IMPROVING YOUR BUSINESS ENGLISH SKILLS To improve your Business English Skills 如何