莊恩平教授授課資源學(xué)習(xí)教案

1、會計學(xué)1莊恩平教授授課莊恩平教授授課(shuk)資源資源第一頁，共35頁。第1頁/共35頁第二頁，共35頁。第2頁/共35頁第三頁，共35頁。第3頁/共35頁第四頁，共35頁。第4頁/共35頁第五頁，共35頁。第5頁/共35頁第六頁，共35頁。 oral and written communication skills. 2. The U.S. Department of Labor regarding workplace skills for the future determined that communication skills are essential workplace too

2、ls for the 21st century 第6頁/共35頁第七頁，共35頁。Global Competenciesby the Council for Industry and Higher Education (CIHE), UK, 2011 Mean rankingAn ability to work collaboratively with teams of people from a range of backgrounds and countries8.2Excellent communication skills: both speaking and listening7.5

3、A high degree of drive and resilience5.6An ability to embrace multiple perspectives and challenge thinking5.4A capacity to develop new skills and behaviours according to role requirements4.6A high degree of self-awareness Awareness4.4An ability to negotiate and influence clients across the globe fro

4、m different cultures4An ability to form professional, global networks3.9An openness to and respect for a range of perspectives from around the world3.6Multi-cultural learning agility (e.g. able to learn in any culture or environment)2.4Multi-lingualism1.7Knowledge of foreign economies and own indust

5、ry area overseas Knowledge 1.7An understanding of ones position and role within a global context or economy1.6A willingness to play an active role in society at a local, national and international level.0.5Skills第7頁/共35頁第八頁，共35頁?？缥幕虅?wù)溝通課程應(yīng)該跨文化商務(wù)溝通課程應(yīng)該(ynggi)教教授主要內(nèi)容？授主要內(nèi)容？第8頁/共35頁第九頁，共35頁。第9頁/共35頁第十頁

6、，共35頁。第10頁/共35頁第十一頁，共35頁。第11頁/共35頁第十二頁，共35頁。 第12頁/共35頁第十三頁，共35頁。 第13頁/共35頁第十四頁，共35頁。行為行為(xngwi)非語言非語言(yyn)語言語言(yyn)態(tài)度態(tài)度價值觀念價值觀念第14頁/共35頁第十五頁，共35頁。 第15頁/共35頁第十六頁，共35頁。 In intercultural situations there is no right answer or no wrong answer, there is a different answer第16頁/共35頁第十七頁，共35頁。Culture ACultu

7、re B A ABBSimilarity or DifferenceFromLittle to Much 管理管理(gunl)視角視角 East and WestEast and EastWest and West第17頁/共35頁第十八頁，共35頁。 BeliefsBeliefs ValuesValues Perception Ways of thinkingCulture ACulture CCultural synergy Culture B Perception Communication StyleCommunication styleWays of thinking 跨文化視角跨文

8、化視角(shjio)ABConflict zone第18頁/共35頁第十九頁，共35頁。ChineseEnglish第19頁/共35頁第二十頁，共35頁。n Business Negotiationn Performance Evaluationnnnnn第20頁/共35頁第二十一頁，共35頁。 Context-based understanding Speaker oriented communication style Listener- oriented communication style第21頁/共35頁第二十二頁，共35頁。中國式的溝通中國式的溝通(gutng) Maybe、Pr

9、obably、I guess、 It is said that I will do my best to do something基本上（原則上）同意基本上（原則上）同意(tngy)或可行的或可行的我們再考慮考慮我們再考慮考慮 第22頁/共35頁第二十三頁，共35頁。BusinessnInternational BusinessnCross Cultural Management第23頁/共35頁第二十四頁，共35頁。Intercultural Business Communication MarketingAdvertisingHuman resourcesLeadershipNegotia

10、tionTeam work Performance Evaluation第24頁/共35頁第二十五頁，共35頁。 ValueNorm Behaviors Culture Is Like an OnionOutside InInside Out 診斷模型診斷模型 Diagnostic Model (Onion Model)第25頁/共35頁第二十六頁，共35頁。Intercultural CompetenceGlobal Mindset Knowledge CulturalAdaptation Communication Skills CultureCulture-General Intercu

11、ltural AwarenessFlexibility PsychologicalAdaptation Communication skillNonverbal Communication skillCommunication strategy Intercultural Perspective cultureCulture-Specific M: Mentality A: Adaptation K: Knowledge S: SkillsHistory PoliticsReligion systemValue NormCustomWay of thinkingCommunication style第26頁/共35頁第二十七頁，共35頁。第27頁/共35頁第二十八頁，共35頁。20062011第28頁/共35頁第二十九頁，共35頁。2010年11月2013年3月11日第29頁/共35頁第三十頁，共35頁。Steven Jackby 2010-2012Samuelsson 2012,10第