秘書英語(yǔ)：Unit 17

1、一、 教師用書Unit 17 How Does A Secretary Say Goodbye Impressively?本單元教學(xué)要求：1 進(jìn)一步了解秘書的工作性質(zhì)和特點(diǎn)2 熟悉送行的程序和工作細(xì)節(jié)3 掌握送行的禮儀規(guī)范Section 1 Seeing the Guests Off at the Airport 一、背景知識(shí)迎來(lái)送往，是社會(huì)交往接待活動(dòng)中最基本的形式和重要環(huán)節(jié)，是表達(dá)主人情 誼、體現(xiàn)禮貌素養(yǎng)的重要方面。秘書作為公司形象的代表要時(shí)刻注意遵守迎來(lái)送往的禮儀。迎接是給客人留下第一印象的工作。做得好就為下一步工作的順利進(jìn)行打下了良好的基礎(chǔ)。送客是接待過(guò)程中最后一個(gè)環(huán)節(jié)，也是

2、非常關(guān)鍵的一步。如果整個(gè)接待工作其他環(huán)節(jié)都安排得很詳細(xì)周密，但卻忽略送客這最后一個(gè)環(huán)節(jié)，往往會(huì)給客戶留下虎頭蛇尾、草草收?qǐng)龅母杏X。因此，秘書作為接送工作的主要策劃人和參與者，必須遵守送客禮儀，使接待工作善始善終，有個(gè)圓滿的結(jié)局，給客戶留下更深刻的印象。總之，秘書要未雨綢繆，事無(wú)巨細(xì)，時(shí)時(shí)想得周到、得體，為單位和個(gè)人樹立良好的形象，為接待工作錦上添花。二、課前提問(wèn)1What do you usually say when you see someone off at the airport or at the railway station?2. What do you like to do w

3、hen you have to see somebody off at the airport or at the railway station?3. What do you like to say when some people see you off at the airport or at the railway station?三、語(yǔ)言學(xué)習(xí)1. its time (for somebody) to do something 該到（某人）做某事的時(shí)間了：It is time for the staff in the company to be relaxed. 是時(shí)候讓公司員工們休息

4、一下了。2. go through 通過(guò)，經(jīng)歷，接受檢查：Messages can go through diplomatic channels to the ambassador. 消息可以通過(guò)外交渠道傳達(dá)給大使。The teacher was going through the students' papers. 老師正在仔細(xì)檢查學(xué)生的論文。We went through hell while working on this project. 執(zhí)行這一計(jì)劃時(shí)我們經(jīng)歷了許多困難。3. owe () to 歸功于：The young writer owed his success to

5、 his teacher's encouragement. 年輕作家把自己的成功歸于他老師的鼓勵(lì)。The happiness should owe to love. 幸福要?dú)w功于愛。4. see off To take leave of (someone)為（某人）送行：saw the guests off at the door; went to the airport to see us off.把客人送到門口；去機(jī)場(chǎng)為我們送行四、參考答案III. Further exercises1) Why are Mr. Ling and Zhang Yi at the airport?Zh

6、ang Yi and Mr. Ling are seeing off Mr. Jones who is leaving Beijing at the airport.2) Why does Mr. Jones thank Mr. Ling? Mr. Jones thanks Mr. Ling for his help during Mr. Jones stay in Beijing.3) Why does Mr. Ling say that he is particularly happy to have Mr. Jones visit Beijing?He is particularly h

7、appy because they have signed a new trade agreement to further enlarge their trade volume in the following five years.4) What does Mr. Jones say to Miss. Zhang Yi and why does he say so?Mr. Jones says thanks to Miss Zhang for her interpretation and all she did for them.5) How does Zhang Yi answer hi

8、m?She says she is only doing her job and she dont deserve the praise.6) Do you think Miss. Zhang Yi is a qualified secretary? Give your reasons.Yes. She gets the praise form the guests. Besides taking care of them, she works as a interpreter.2. Complete the following dialogue:A: The plane takes off

9、at 10:30. There is still one hour to go.B: Ms. Zhang, during our visit to China in the past few days, youve shown great concern for us in every respect. _ I really dont know how to express my gratitude_ ( 我真不知道怎樣表達(dá)我的感激之情).A: Its very nice of you for saying so.B: _ I had a very enjoyable stay in Chin

10、a_ (我在中國(guó)過(guò)得非常愉快).This trip to China has been very impressive for me.A: _ Im very glad that you had a good time_(非常高興你度過(guò)一段愉快的好時(shí)光).B: _ Our trip in China has gone smoothly and fruitfully with your help_ (在您的幫助下, 我們的訪問(wèn)非常順利并富有成果). We have not only signed a new trade contract with you, but also learnt man

11、y things about China. The Chinese culture, the Chinese customs and habits, and the background knowledge are of special interest to us. Ive got no time to see more of China.A: Come again to China. Youre always welcome. It is time to board the plane.B: Good-bye, Ms. Zhang. Thank you very much. _ Hope

12、to see you in the States_ (希望在美國(guó)見到你). A: I hope so. _ Good-bye. Have a nice journey!_ (祝旅途愉快, 再見).4. Translate the following sentences into English:1) 該說(shuō)再見了。 Its really time to say good-bye.2) 你能來(lái)北京我們很高興。 We are pleased to have you visit Beijing.3) 我們得辦理海關(guān)手續(xù)了。 Weve got to go through the Customs.4) 祝

13、你們一路平安！ Wish you a pleasant journey！5) 我們這次訪問(wèn)成功，有一半功勞歸你。 Half of the fruitful visit should owe to you.6) 能和您一起工作很高興。 It is my pleasure to have worked with you.五、課文譯文第一部分 機(jī)場(chǎng)送行A：凌先生，該說(shuō)再見了。 我們?cè)诒本┢陂g你們給予我們的幫助，我非常感謝。C: 你能來(lái)北京我們很高興， 尤其是我們簽訂了新的貿(mào)易協(xié)議，在今后五年里進(jìn)一步擴(kuò)大我們的貿(mào)易額，真是非常高興。A: 我們也非常高興.廣播：搭乘中國(guó)國(guó)際航空公司150航班去美國(guó)的乘客

14、請(qǐng)到5號(hào)門登機(jī).B: 我們要辦理海關(guān)手續(xù)了，謝謝你們?yōu)槲覀兯托?。C: 祝你們一路平安！A：非常感謝你對(duì)我們所做的一切，張小姐。你對(duì)我們照顧的真好。在你的幫助下, 我們的訪問(wèn)非常順利并富有成果。我們這次訪問(wèn)成功，有一半功勞歸你。B：謝謝您，瓊斯先生，您過(guò)獎(jiǎng)了，這是我應(yīng)該做的。能和您一起工作很高興。祝您旅途愉快。A，B，C：再見！六、課文錄音全文 ( Mr. Ling Yun and Zhang Yi are at the airport to see their guests off. )A: Mr. Ling, its really time to say good-bye. Thank yo

15、u very much for your help during our stay in Beijing.B: We are pleased to have you visit Beijing. We are particularly happy because we have signed a new trade agreement to further enlarge our trade volume in the following five years.A: So are we. Loudspeaker: Passengers for the United States on Air

16、China flight 150, please board at Gate 5.A: Well, weve got to go through Customs. Thank you again for seeing us off.B: Wish you a pleasant journey！A: Miss Zhang, thank you very much for your nice interpretation and all you did for us. You took good care of us. Our trip in China has gone smoothly and

17、 fruitfully with your help. We owe much of our pleasure to you.B: Thank you, Mr. Jones. I dont think I deserve the praise. Im only doing my job. It is my pleasure to have worked with you. Have a nice trip!A,B,C: Good-bye.Section 2 Saying Goodbye Impressively一、背景知識(shí)送行是指東道主在異地來(lái)訪的重要客人離開本地之時(shí)，親自或委派專人前往送行地

18、點(diǎn)與客人親切告別，并目送對(duì)方漸漸離去。正式送行的常規(guī)地點(diǎn)通常是機(jī)場(chǎng)、碼頭、火車站、長(zhǎng)途汽車站等。為客人送行，應(yīng)使對(duì)方感受到東道主的熱情、誠(chéng)懇、禮貌和修養(yǎng)。因此，除了做好周密細(xì)致的送行安排外，還要特別注意做好以下幾件事：1臨別之前要特別詢問(wèn)客人有無(wú)來(lái)不及辦理、需要代為處理的事情。2提醒客人不要遺漏隨行物品。3外賓臨上飛機(jī)、輪船或火車之前，送行人員應(yīng)按一定順序同客人一一握手話別。4火車、輪船開動(dòng)或飛機(jī)起飛以后，應(yīng)向客人揮手致意，直至飛機(jī)、輪船或火車在視野里消失，送行人員方可離去。下面講的是周恩來(lái)總理生前率先垂范、注重禮儀的故事。1957年國(guó)慶節(jié)后，周總理去機(jī)場(chǎng)送一位外國(guó)元首離京。當(dāng)那位元首的專機(jī)騰

19、空起飛后，外國(guó)使節(jié)、武官的隊(duì)伍依然整齊，并對(duì)元首座機(jī)行注目禮。而我國(guó)政府的幾位部長(zhǎng)和一位將軍卻疾步離開了隊(duì)列。他們有的想往車?yán)镢@，有的想去吸煙。周總理目睹這一情況后，當(dāng)即派人把他們叫回來(lái)，一起昂首向在機(jī)場(chǎng)上空盤旋的飛機(jī)行告別禮。隨后，等送走外國(guó)的使節(jié)和武官，總理特地把中國(guó)的送行官員全體留下來(lái)，嚴(yán)肅地給大家上了一課：外國(guó)元首的座機(jī)起飛后繞機(jī)場(chǎng)上空盤旋，是表示對(duì)東道國(guó)的感謝，因此，東道國(guó)的主人必須等飛機(jī)從視線里消失后才能離開，否則，就是禮貌不周。我們是政府的工作人員和軍隊(duì)的干部，我們的舉動(dòng)代表著人民和軍隊(duì)的儀表，雖然這只是幾分鐘的事，如果我們不加以注意，就很可能因小失大，使國(guó)家的形象受損。二、課前

20、提問(wèn)1. What is the last work of reception?2. What should a secretary do to do seeing off well?3. If a secretary could not go to the hotel with the vehicle what should he or she do?4. When should a secretary leave the airport?三、語(yǔ)言學(xué)習(xí)1. bear in mind 記?。篈 secretary should bear many chores in mind everyday

21、. 秘書每天都要記住很多瑣事。2. see off 送行：We want to give him a surprise by not telling him we will see him off. 我們不告訴他要為他送行，給他一個(gè)驚喜。3. make an arrangement (for) （為）做好安排：The secretary has made an arrangement for the coming meeting in advance. 秘書已經(jīng)提早做好了會(huì)議安排。4. stand by 站在一旁：She stood by and let him get away. 她站在一邊

22、并讓他逃脫了。5. in case 萬(wàn)一：He was strongly suggested to take along an umbrella in case it would rain 有人強(qiáng)烈建議他帶上雨傘以防下雨。四、參考答案Keys to the exercisesIII. Further exercises1. Restudy the passage and briefly answer the questions about it:1) What does a secretary have to remember while hosting a visiting delegati

23、on from abroad and why? A secretary must bear in mind the rule that all is well that ends well.2) What should the secretary do to do seeing well?The secretary should make a special itinerary for it thoughtfully and effectively to follow the prescribed order in the work.3) When and why does a secreta

24、ry have to telephone the airport, railway station, and harbor? Usually twelve hours before the guests leave, the secretary should telephone the airport, railway station, harbor because the secretary can have enough time to explain to the guests and make another arrangement.4) Why should a secretary

25、help his guests in the hotel?A secretary should be considerate.5) What is ETD? Can you guess what is ETA? ETD stands for the Estimated Time of Departure.6) Why cant the secretary leave the airport before the plane takes off? The secretary does this in case something unexpected may happen.2. Fill in

26、the blanks with proper articles if necessary.A secretary must bear in mind_the_ rule that all is well that ends well when she or he is hosting_a_ visiting delegation from abroad. It is _the_ last work of the reception to see them off. Thus，it should be done even better to make perfection still more

27、perfect if _the_ work of the early days has been done well. In order to do seeing off well, the secretary should make _a_ special itinerary for it thoughtfully and effectively to follow the prescribed order in the work. Technically and specifically, _the_ secretary should do the following things: he

28、 or she should arrange _the_ people concerned to go to the hotel, saying goodbye to _the_ guests the day before they leave or arrange those, who plan to see off the guests, to go to the hotel and accompany them to the airport, _the_ railway station or _the_ harbor. If they like to go there directly,

29、 the secretary should surely tell them to get there earlier, waiting to say goodbye.3. Write out the right form of the given verb for each blank:1) All_is_ (be) well that ends well.2) She _is_ (be) hosting a visiting delegation from abroad.3) A secretary should _make_ (make) a special itinerary for

30、it thoughtfully and effectively.4) He _wave_ (wave) goodbye and _see_ (see) the plane take off.5) A secretary should make sure if all the guests have _cleared_ (clear) with hotel cashier.6) If there is any change, the secretary can _have_ (have) enough time to explain to the guests.5. Translate the

31、following sentences into English. 1) 一定要謹(jǐn)記結(jié)果好才是好的原則。 It must be born in mind that all is well that ends well.2) 秘書要考慮周全，為送別制定一個(gè)特殊的日程安排。 The secretary should make a special itinerary for it thoughtfully.3) 秘書要確認(rèn)飛機(jī)預(yù)定起飛時(shí)間是否有變化。 The secretary must check ETD to see if there is any change about it.4) 外賓領(lǐng)取

32、了所有行李包裹。 The foreign guests have all their luggage and bags collected.5) 秘書要等飛機(jī)起飛后再離開。 The secretary cant leave the airport until the plane takes off.6) 飛機(jī)消失在視野。 The plane disappears in sight.五、課文譯文第二部分 做好送行工作 秘書在負(fù)責(zé)接待外國(guó)訪問(wèn)代表團(tuán)時(shí)，一定要謹(jǐn)記結(jié)果好才是好的原則。送行是接待中最后一項(xiàng)工作。如果前期工作做得一直很好，就要做的更好，錦上添花。為了做好送行工作，秘書要考慮周全，制定一個(gè)

33、特殊的、有效的日程安排 ,做事按部就班。具體地說(shuō)，秘書要做以下幾件事：1 在外賓離境的前一天，安排有關(guān)人員去賓館與外賓道別，或在外賓離境的當(dāng)天，安排送行人員去賓館，陪同外賓一同前往機(jī)場(chǎng)、車站或碼頭。如果送行人員要直接去機(jī)場(chǎng)、車站或碼頭，一定告訴他們要比外賓早到，恭候道別。2 通常外賓離開前12小時(shí)，秘書要給機(jī)場(chǎng)、車站或碼頭打電話，確認(rèn)飛機(jī)預(yù)定起飛時(shí)間是否有變化。如果有變化，秘書可以有足夠的時(shí)間向外賓解釋，并做出其他安排。3 外賓離開賓館前，秘書要趕到賓館幫助客人作下面幾件事：1） 確定外賓已結(jié)清賓館費(fèi)用。2） 確定外賓留下客房鑰匙，取回護(hù)照。3） 確定外賓帶走了所有個(gè)人物品。4） 確定外賓領(lǐng)取

34、了所有行李包裹。4 秘書要給司機(jī)打電話以確保送行車準(zhǔn)時(shí)到達(dá)賓館。如果秘書不跟車一起來(lái)賓館。5 在和外賓道別后，秘書要等飛機(jī)起飛后再離開，以免有什么意想不到的事情發(fā)生。比如，飛機(jī)推遲起飛時(shí)間，或乘中國(guó)國(guó)際航空公司的航班，中航可能會(huì)告知決定取消這個(gè)航班。6. 秘書要揮手告別，等外賓所乘交通工具啟動(dòng)，消失在視野后再離開。六、課文錄音全文A secretary must bear in mind the rule that all is well that ends well when she or he is hosting a visiting delegation from abroad. Th

35、e last work of the reception is to see them off. Thus，it should be done even better to make fine things finer if the earlier work has been done well. In order to do seeing off well, the secretary should make a special itinerary for it thoughtfully and effectively to follow the prescribed order in th

36、e work. Technically and specifically, the secretary should do the following things:1. The secretary should arrange for the people concerned to go to the hotel and say goodbye to the guests the day before they leave. Alternatively the secretary should organize for those who plan to see off the guests

37、 to go to the hotel and accompany them to the airport, the railway station, or the harbor. If they want to go there directly, the secretary should surely tell them to get there earlier to say goodbye.2. Usually twelve hours before the guests leave, the secretary should telephone the airport, railway

38、 station, or harbor to check the ETD (the Estimated Time of Departure) to see if there is any change. If there is, the secretary can have enough time to inform the guests and make another arrangement.3. Before the guests leave the hotel, the secretary should go there to help them with the following

39、matters:1) making sure all the guests have cleared with the hotel cashier;2) making sure they have left their room keys and have their passports and other document;3) making sure they have taken all their belongings;4) making sure they have their luggage and bags collected.4. The secretary should te

40、lephone the driver to make sure that the car or the coach will not be late if she or he does not go to the hotel with the vehicle.5. After saying goodbye to the guests, the secretary should stand by at the airport until the plane takes off in case something unexpected happen, for example, the airpla

41、ne may be delayed, or if taking Air China, the CAAC may cancel the flight.6. The secretary should not leave the waiting room until she or he waves goodbye and sees the plane take off, or the train or the ship start to move and disappear in sight.Section 3 Writing a Letter of Thanks (2)一、 背景知識(shí)感謝信是一種禮

42、儀文書，常用于商務(wù)活動(dòng)中。一方受惠于另一方，應(yīng)及時(shí)地表達(dá)謝意，使對(duì)方在付出勞動(dòng)后得到心理上的安慰，是一種不可或缺的公關(guān)手段。 感謝信的寫作格式是書信體。寫感謝信時(shí)，要根據(jù)感謝對(duì)象和感謝之事酌情選擇正式和非正式格式，不能二者兼有。感謝信宜短不宜長(zhǎng)，對(duì)感謝之事要了然于胸，特別是受益之處要細(xì)細(xì)數(shù)來(lái)；感謝的話要真誠(chéng)、實(shí)在，不要含糊其詞；語(yǔ)氣也不應(yīng)過(guò)于卑屈，語(yǔ)言也不能過(guò)于隨意、通俗。除謝意之外，如果應(yīng)允別人什么，應(yīng)切實(shí)可行，能說(shuō)到做到?；诖?，秘書在寫感謝信時(shí)，要態(tài)度明確、用意清楚、話語(yǔ)誠(chéng)懇、感情真摯。二、課前提問(wèn)1. What is a thank-you letter used for?2. Why

43、 is a thank-you letter sent in the business circle ?3. What do you like to say in a letter of thanks?4. How can a writer make a thank-you letter sincere?三、語(yǔ)言學(xué)習(xí)1. monetary reward 酬金，貨幣酬金2. be connected with 與相連：That solitary old man was suspected to be connected with the crime. 那個(gè)孤獨(dú)的老頭被懷疑與犯罪事件有關(guān)。3. b

44、e related toconnected or associated with sb/sth （與某人某事物）有關(guān)的, 相聯(lián)系的：crime related to drug abuse 與濫用麻醉藥品有關(guān)的罪案These new fashions are by no means related to me. 這些時(shí)尚絕對(duì)與我無(wú)關(guān)。4. mutual trust and respect 彼此信任，相互尊重四、參考答案III. Further Exercises1. Restudy the passage and briefly answer the questions about it.1)

45、Why is a thank-you letter so important in the business circle? The reason is that it can add a touch of warmth to the cold world of business.2) When will one need to write a thank-you letter? When one has done something connected with your business or work, such as ones hospitality during a visit, o

46、nes giving a valuable speech, ones offering some important message etc., he will need to write a thank-you letter.3) Can a thank-you letter be used only outside the company? Why or why not? No. It can be used inside the company to appreciate the staffs hard work.4) What is the basic topic of a thank

47、-you letter? It is written to thank the customers orders, the associates cooperation, or someones support etc.5) What is the purpose of the sample letter? The letter is written to express thanks to Mr. Zhang for arranging an excellent program for the David Johns.6) Why did Mr. Johns review his trip

48、in the second paragraph? He did so to show his confidence in future cooperation between two companies.2. Translate the following letter into English尊敬的赫胥黎先生：我們的銷售經(jīng)理邁克·布萊曼先生在舊金山期間得到您的許多幫助，非常感謝。 布萊曼先生一定已經(jīng)寫信表達(dá)他的謝意了，但我想代表整個(gè)公司向您道謝。您所提供的信息以及您幫助他所建立的聯(lián)系對(duì)我們?cè)诤车貐^(qū)的出口業(yè)績(jī)很有幫助，我們期望以后能得到您更多的幫助。 如果我們可以為你提供類似的幫助

49、，請(qǐng)及時(shí)與我們聯(lián)系。此致敬禮 大衛(wèi)·瓊斯Dear Mr. Huxley: Thank you very much for giving so much help to our Sales Manager Mike Blackman while he was in San Francisco. Mr. Francis must have already written to you expressing his gratitude, but I would like to thank you on behalf of the whole company. The information

50、 you provided and the contacts you helped him to establish are most useful to our export efforts in the Bay area. We wish to have more help from you in the future.If I can offer you any similar service, please feel free to contact me.Yours sincerely,David Johns3. Translate the following into Chinese

51、.The writer should state clearly an exactly what to thank for at the very beginning of the letter because a specific reason will make the letter sincere. Besides a thank-you letter must be sent as soon as possible to appear the writers thoughtfulness.The following rules are a summary of how to write

52、 an effective thank-you letter:l State what the thank-you is for.l Mention some specific reasons of your appreciations.l Be sincere, brief, and pleasant.l When appropriate, offer something in return.l Send your thank-you message as soon as possible. 寫信人應(yīng)在信的開頭寫清楚寫明確所感謝的事情，因?yàn)榫唧w的原因可以使信顯得真誠(chéng)。此外，感謝信必須及時(shí)送出

53、以表達(dá)寫信人的誠(chéng)意。 以下的規(guī)則是對(duì)如何寫一封有效的感謝信的概括：l 說(shuō)明所感謝的事情l 提及感謝的具體原因l 要真誠(chéng)、簡(jiǎn)短和令人愉快l 適當(dāng)時(shí)給予回報(bào)l 盡快送出感謝信息五、課文譯文第三部分 感謝信 (二) 在商界中一封感謝信往往比金錢的回報(bào)更有價(jià)值，因?yàn)樗o冷漠的商界帶來(lái)了一絲溫情。在得到幫助時(shí)它可以用來(lái)表達(dá)關(guān)懷和感謝。 感謝信可以用在有人對(duì)你的生意或工作給予了幫助的場(chǎng)合，例如，訪問(wèn)中對(duì)你的熱情接待、某人作了一場(chǎng)很有價(jià)值的報(bào)告、某人給你提供了一些重要的信息等等。 它可以用在公司內(nèi)部來(lái)感謝員工的努力工作也可以用在公司外部來(lái)感謝客戶的訂單、生意伙伴的合作或某人的支持等等。 它可以用在某些看似私

54、人但實(shí)際上是與工作有關(guān)的情境中，例如收到同事的禮物，上司邀請(qǐng)用餐或前任雇主為你寫推介信等等。 一言以蔽之，一封有效的感謝信是商業(yè)交際的潤(rùn)滑劑。一封有效、高效的感謝信應(yīng)當(dāng)是真誠(chéng)、清楚和簡(jiǎn)短的。從根本上講，所要說(shuō)的就是衷心地“為這個(gè)感謝你”或“為那個(gè)感謝你”。 寫信人應(yīng)在信的開頭寫清楚寫明確所感謝的事情，因?yàn)榫唧w的原因可以使信顯得真誠(chéng)。此外，感謝信必須及時(shí)送出以表達(dá)寫信人的誠(chéng)意。 以下的規(guī)則是對(duì)如何寫一封有效的感謝信的概括：l 說(shuō)明所感謝的事情l 提及感謝的具體原因l 要真誠(chéng)、簡(jiǎn)短和令人愉快l 適當(dāng)時(shí)給予回報(bào)l 盡快送出感謝信息 以下是一封感謝信的例信。尊敬的張先生： 我現(xiàn)已返回紐約，很榮幸能在訪

55、問(wèn)中國(guó)時(shí)遇見你。我必須要感謝你為我安排了如此圓滿的行程。 我認(rèn)為所有的會(huì)見和參觀都非常有意思。我現(xiàn)在有信心在一個(gè)互相信任和尊重的基礎(chǔ)上進(jìn)行兩個(gè)公司之間互惠的貿(mào)易和工業(yè)合作。 非常感謝您的熱情接待，它讓我的中國(guó)之行十分令人難忘。此致敬禮 大衛(wèi)·瓊斯六、課文錄音全文A thank-you letter in the business circle is often valued more than a monetary reward, because it can add a touch of warmth to the cold world of business. It can be

56、 sent to show ones consideration and appreciation whenever someone does a favor. The letter can be used in those business situation when one has done something connected with your business or work, such as ones hospitality during a visit, ones giving a valuable speech, or ones offering some important advice.It can be used to show appreciation for the hard work of the staff outside the company to thank the customers for their orders, the associates for their cooperation, or someones support etc. It can also be used in those situations that seem to be individual but actually are related to one