電話英語(yǔ)——工作活用篇

1、電話英語(yǔ)工作活用篇讓你久等了 1. Im sorry to keep you waiting. 抱歉讓你等待。 2. Im sorry to have kept you waiting. 抱歉讓你久等了。 *有時(shí)候真的讓人久等時(shí)，說這句話會(huì)讓對(duì)方心平氣和一些。通常都會(huì)用完成式to have kept you 3. Sorry for the delay. 對(duì)不起慢了一點(diǎn)。 現(xiàn)在不方便接電話 1. She has a visitor at the moment. 她現(xiàn)在有客人。 2. He is in a meeting now. 他正在開會(huì)。 3. Im sorry, but he is un

2、able to come to the phone now.很抱歉，他現(xiàn)在無法接電話。 4. Im sorry, but I was just on my way out. Can I get back to you later? 很抱歉，我正好要出門?？刹豢梢陨院笤俅蚪o你。 這里沒有這個(gè)人 1. Im sorry, but we have no one by that name here. 對(duì)不起，這里沒有人叫那個(gè)名字 2. We dont have any Smith working here. 沒有史密斯在這邊工作。 3. This is not Franklin Company.這里不

3、是富蘭克林公司。 要找的人不在的理由 1. He is not in right now. 他現(xiàn)在不在。 2. No one answers in Mr. Scotts office. 史考特先生的辦公室沒人接電話。 3. Hes here but hes not at his dest right now. 他有來上班，不過現(xiàn)在不在座位上。 4. He hasnt come to the office yet. 他還沒到辦公室。 5. Im sorry, but he is out right now. 很抱歉，他剛才外出了。 *解析* 1.表達(dá)不在的理由中，上廁所這句是絕對(duì)不能說的。 2.

4、表達(dá)在或不在時(shí)，也可以用比較簡(jiǎn)單的： Hes in (out). / He is not in his office. / Hes out of office. 休假中 1. He is off today. 他今天休假。 2. Hes on vacation this week. 他本周休假。 3. He is on vacation until next Wednesday. 他休假到下周三。 回家了 1. He has gone for the day. 他已經(jīng)回去了。 2. Hes already left for home today. 他已經(jīng)離開回家了。 3. He has gon

5、e home. 他回家了。 生病請(qǐng)假 1. Hes absent because he is sick taday. 他今天生病所以沒來。 2. Hes on sick leave today. 她今天請(qǐng)病假。 3. Shes on maternity leave now. 她在休產(chǎn)假。 出差 1. Hes in New York on business. 他在紐約出差。 2. He left for New York on business until July 22nd. 他到紐約出差，要到7月22日才能回來。 3. He is on a business trip. 他正在出差。 我將轉(zhuǎn)

6、達(dá)你的留言 1. Ill give her your message as soon as possible. 我將盡快地轉(zhuǎn)達(dá)尼的留言給她。 要找的人已調(diào)職 1. Im sorry. Mr. Scott was transferred to our branch office. 對(duì)不起，史考特先生已經(jīng)轉(zhuǎn)調(diào)到分公司。 2. Mr.Smith took over his job. Ill connect you. One moment, please. 史密斯先生接替了它的工作。稍待一會(huì)兒，我?guī)湍戕D(zhuǎn)接。 要找的人已離職 1. He left this company last week. 他上個(gè)月

7、離開這家公司了。 2. He is no longer at this company. 他已經(jīng)不在本公司工作了。 幫忙轉(zhuǎn)分機(jī) 1. may i have extension two-one-one? 2. can i have extension two-one-one, please?找的人不在 可以留言嗎？ 1. May/Can I leave a message? 2. Is it possible to leave a message? 請(qǐng)他回電給我 1. Would you please ask him to call me taday? 能不能請(qǐng)他今天回電話給我？ 2. Coul

8、d you tell him to call me as soon as possible? 能不能請(qǐng)他盡快回電話給我？ 3. Could you just tell him David called? 能不能告訴他大衛(wèi)來過電話？ 4. Could you ask him to call me back? 能不能請(qǐng)他回電？ 5. Please tell him to call Carol at 2233-4455.請(qǐng)他撥打2233-4455給卡洛回電話。 請(qǐng)問他何時(shí)回來 1. When will he be back? 他何時(shí)回來？ 2. When do you expect him back

9、? 你覺得他何時(shí)會(huì)回來？ 3. Is he coming back soon? 他會(huì)馬上回來嗎？ 4. Do you know what time she will be back? 你知道他幾點(diǎn)回來？ 我會(huì)再來電 1. Ill try again later.我會(huì)過一會(huì)兒再打來。 2. Ill call again in one hour later.我一個(gè)小時(shí)后再打來。 3. Ill call back later.我稍候再打過來。 4. Please tell him I called and Ill call him again tomorrow.請(qǐng)告訴他我來過電話，并且我明天會(huì)再打給

10、他。 要如何聯(lián)絡(luò)他 1. How can I get in touch with him? 我怎樣才能和他聯(lián)系？ 2. Could you tell me where I can reach him? 可以告訴我怎樣才能找到他嗎？ 3. Whats the easiest way to contact him? 什么方法可以最快找到他？ 4. Could I call his mobilephone? 我可以打他的手機(jī)嗎？ 請(qǐng)傳真/email給我 1. Would you please send me the data by e-mail? 2. Could you fax the data

11、to my office? 3. Would you send the data by fax? 4. Could you post the data to me? 1. 你能用電子郵件將資料傳送給我嗎？ 2. 你能把資料傳真到我辦公室嗎？ 3. 你能傳真那份資料嗎？ 4. 你能將資料寄給我嗎？ 告知公司名并自我介紹 1. Franklin Company Personnel Department. 富蘭克林公司人事部。 2. Good morning Franklin Company, may I help you? 早晨好，富蘭克林公司。我可以為你服務(wù)嗎？ 3. Personnel Dep

12、artment. This is Carol/Carol speaking. 人事部，我是卡洛。 *辦公室電話最重要的就是禮貌，所以不論是接電話或打電話，都應(yīng)該先報(bào)自己及公司的名字。 請(qǐng)問找那位 Who would you like to talk to/speak to? 請(qǐng)問找哪位？ 他在忙線中 1. Her line is busy at the moment. Can somebody else help you? 她正在通電話，別的人可以幫你嗎？ 2. Hes on another line right now. 他現(xiàn)在正在接另外一個(gè)電話。 3. Hes talking a long

13、-distance call now, what can I do for you? 他正在接長(zhǎng)途電話，有什么我可以幫你嗎？ 4. Sorry, his line is busy. 抱歉，他正在打電話。 請(qǐng)你稍等一下 1. Could you hold a moment, please? 你能稍等一會(huì)兒?jiǎn)幔?2. Hell be with you in a moment. 過一會(huì)兒他就會(huì)接你電話了。 3. Can you hold on, please? 你能稍等一會(huì)兒?jiǎn)幔?4. Just a moment. He is on his w 有急事時(shí)的表達(dá)方法： 1. Its urgent. C

14、ould I have her mobilephone number? 2. Could you tell me where I can reach her? 3. This is an emergency. I need to get in contact with him right now. 1. 我有急事，可不可以告訴我她的手機(jī)號(hào)碼？ 2. 能不能告訴我在哪里可以找到她？ 3. 我有急事，需要馬上跟他聯(lián)絡(luò)。對(duì)方不在的說法： 1. Its nothing important. 沒什么重要事。 2. Its nothing urgent. Thank you ,good-bye. 沒什么要

15、緊事，謝謝您，再見。 3. Ill call her again. 我會(huì)再打給她。 4. Ill call back later. 我稍后會(huì)再打來。 5. Please ask Miss Chen to call me back. 請(qǐng)陳小姐給我回電話。 6. Could you tell her to call Carol as soon as possible? 能不能請(qǐng)她盡快打電話給卡洛？ 7. Ask her to call Carol at home after seven, please. 麻煩她在七點(diǎn)后打電話到卡洛家。 8. Can I leave a message? 我可以留言

16、嗎？ 9. Please have her return my call.請(qǐng)她回電話給我。 10. Could you ask him to to call me back? 可以請(qǐng)他給我回電話嗎？ 11. Please tell her Carol called. 請(qǐng)告訴她卡洛找她。 12. Let me call back later again. Thank you. 我稍后再打電話來。謝謝你。13. Please tell him to phone 2233-4455. 請(qǐng)他給2233-4455回電話。電話答錄機(jī) This is a recording. Im not at home

17、now. Please leave a message after the beep. Thank you. 這是電話答錄機(jī)。我現(xiàn)在不在家，請(qǐng)?jiān)趩舻囊宦曋箝_始留言。謝謝！ (*: 電話答錄機(jī) 是 telephone answering machine) This is Carol. Pleae give me a call when you are free. My number is 2244-6688. 我是卡洛。有空請(qǐng)回電話給我。我的號(hào)碼是2244-6688. 對(duì)電話答錄機(jī)留話時(shí)與一般留言無異，說出以下重點(diǎn)即可： 1. 來電者姓名 2. 來電時(shí)間 3. 來電目的 4. 聯(lián)絡(luò)電話或方式打

18、公用電話 1. Im calling from a public phone, so Ill call her again. 2. Im not at home now, so Ill call her around three oclock again. 3. May I use your phone? 4. Would you mind if I use your phone? 5. How do I get an outside line? 1. 我現(xiàn)在是打公用電話，我會(huì)再打給她。 2. 我現(xiàn)在不在家里，三點(diǎn)左右我會(huì)再打給她。 3. 我可以借您的電話用一下嗎？ 4. 你不介意我用你的電話

19、吧？ 5. 如何打外線？ 解析： *1. public phone 是公用電話， pay phone 也是(投幣式)公用電話；而公用電話亭則是telephone booth. *2. 在外打公用電話就表示無法讓對(duì)方回電，所以通常會(huì)再告知下次聯(lián)絡(luò)時(shí)間或方式。 *3. 有時(shí)找不到公用電話， 必要時(shí)需向商家借用電話，或者在別人的公司借電話時(shí)可用以上幾句。 *4. outside line 是“電話外線”，而extension 為電話（內(nèi)線）分機(jī)。打錯(cuò)電話 1. Im sorry I have the wrong number. 2. Is this 02-2718-5398? 3. Sorry to

20、 have bothered you. 4. Im sorry. I think I must have dialed the wrong number. 5. Could I check the number? Is it 2211-3344 1. 抱歉我打錯(cuò)電話了。 （打錯(cuò)電話通常用：have the wrong number 表示） 2. 這里是02-2718-5398嗎？ 3. 很抱歉打擾你了。 4. 很抱歉。我想我一定是打錯(cuò)電話了。 5. 我可以核對(duì)一下電話號(hào)碼嗎？是不是2211-3344？解析： 1. 區(qū)域號(hào)碼是 area code 2. 電話號(hào)碼的念法： 02-2211-3224

21、念成：area code zero-two, two-two-one-one-three-two-two-four. * 0 可念成 oh 或 zero * 22 可念成 two-two 或 double two訂購(gòu)商品及詢問 1. Id like to place an order for your party dress from your catalog. 2. May I order some flowers? 3. How can I pay for this item? 4. Id like to buy the car on your TV commercial. 5. Plea

22、se send me your catalogue. 6. Do you have any life Menu Magazine tenin stock? 7. How long will it arrive? 8. The Product you sent to me is not what I ordered. 9. Im calling about an order I placed a month ago. It hasnt arrived yet. 翻譯： 1.我想要訂你們目錄上的晚禮服。 2.我可以訂些花嗎？ 3.我要怎么付款？ 4.我想要買你們電視廣告上的汽車。 5.請(qǐng)寄目錄給我

23、。 6.你們第十期的“生活菜單”還有存貨嗎？ 7.需要多久才會(huì)送到呢？ 8.你們送來的產(chǎn)品不是我訂的東西. 9. 我打電話是因?yàn)橐粋€(gè)月前我訂的東西。產(chǎn)品到現(xiàn)在都還沒到。 解析： 1. 現(xiàn)在電話或網(wǎng)絡(luò)訂購(gòu)在國(guó)內(nèi)也很流行，即使是人在國(guó)內(nèi)你也可以訂購(gòu)?fù)鈬?guó)目錄上的產(chǎn)品。但在打電話前一定要先記下商品的型號(hào)及尺寸，以節(jié)省通話時(shí)間。 2. commercial有(電視、廣播中的)商業(yè)廣告之意，也可說成commercial film, 簡(jiǎn)稱為c.f. 。而advertisement則指(平面的)廣告，簡(jiǎn)稱為ad; advertisement mail 是廣告郵件； advertisement column是廣

24、告欄，這些都是很常用到的。 3. place 有開出訂單之意。ie: to place an order with sb. (和某人訂訂單) 最近周圍結(jié)婚生子的人突然陡增，不知道2003年為什么會(huì)有這么多的人選擇婚姻，也許是因?yàn)樾腋５母杏X是可以傳染的吧好吧，先介紹幾句恭喜的話： 1. Congratulations! im sure you two will make a nice couple. 2. I heard youre getting married. Congratulations! 3. Congratulations to the bride and groom. 4. ma

25、y you have a wonderful new life together. 1. 祝你們佳偶天成。 2. 我聽說你們要結(jié)婚了，恭喜阿！ 3. 祝福新郎和新娘。 4. 祝新婚快樂。 還有，要是聽到友人生小孩了，你可以說： Congratulations on your new baby.外國(guó)人喜歡在節(jié)日、逢年過節(jié)時(shí)，于親朋好友間寫卡片或打電話道賀，表達(dá)心意。（中國(guó)人也應(yīng)該學(xué)習(xí)一下，尤其是對(duì)你的外國(guó)朋友和外國(guó)客戶，要特別注意哦?。?當(dāng)然了好事也可能發(fā)生在咱們自己身上，當(dāng)接到恭賀電話時(shí)，你可以說： 1. thank you for saying so.謝謝你這么說。 2. thank you

26、 but i have a lot to learn yet.謝謝你，但我還有很多要學(xué)習(xí)的地方。 3. its very nice of you to say so.謝謝你這么說。 4. Thank you. you flatter me.謝謝你，你過獎(jiǎng)了。 5. thank you, im just very lucky.謝謝你，我只是比較幸運(yùn)而已。 道謝 接受別人的禮物或招待后，打電話道謝為最起碼的禮貌之一。 1. Thank you for the present. Its just what I wanted. 2. Thank you so much for the homemade

27、 cake. 3. I dont know how to thank you for such a beautiful flower. 4. I received your gift. Thank you for the lovely bracelet. 1. 謝謝你的禮物，這正是我想要的。 2. 非常謝謝你作的蛋糕。 3. 真不知道要如何謝謝你， 這么漂亮的花。 4. 我收到你的禮物了。謝謝你可愛的手鐲。 當(dāng)在回答他人的致謝時(shí)，可以說下面的句子，都有 別客氣 的意思： 1. Youre welcome.別客氣。 2. Not at all.這沒什么。 3. Its my pleasure.這

28、是我的榮幸。 4. Dont mention it.別放在心上。 5. Thats all right.這沒什么。 6.No trouble at all.一點(diǎn)也不麻煩。 7.Im glad you enjoyed it.真高興你覺得滿意。 聽不清楚 1. Sorry, I didnt catch you.對(duì)不起，我聽不懂你說的。 2. Sorry, I didnt understand. 抱歉，我聽不懂。 3. Sorry, I didnt get what you said. 對(duì)不起，我沒聽懂你說的話。 4. I cant hear you very well. 我聽不太清楚。 5. I

29、can barely hear you. 我?guī)缀趼牪坏侥阏f的。 6. Im having trouble hearing you. 我聽不清楚。 7. We have a bad connection. 通訊效果不太好。 8. I cant catch what you are saying. 我聽不太清楚你說的話。 發(fā)生上面的情況，你可以請(qǐng)對(duì)方在重復(fù)一遍，你可以說： 1. Pardon? 請(qǐng)?jiān)僬f一遍好嗎？ 2. Excuse me? 請(qǐng)?jiān)僬f一遍？ 上列兩句都是對(duì)不起之意，但用在會(huì)話上，如果后面沒有接說明，并且語(yǔ)尾上揚(yáng)，就是要對(duì)方再說一次。聽到這句話時(shí)就要知道對(duì)方要自己再說一遍。 3. I b

30、eg you pardon? 能請(qǐng)你再說一遍嗎？（此句有請(qǐng)求對(duì)方原諒及再說一次的意思） 4. Could you repeat that, please? 能請(qǐng)你再說一遍嗎？ 5. Would you say that again? 你能再說一遍嗎？ 請(qǐng)對(duì)方說慢點(diǎn)的說法： 1. Would you speak more slowly? 你能再說慢一點(diǎn)嗎？ 2. Could you speak up a little? 你能在大聲一點(diǎn)嗎？ （speak up 大聲說=speak out） 3. Would you speak more clearly? 你能再說清楚一點(diǎn)嗎？ 4. Would y

31、ou explain more for me? 可以為我解釋一遍嗎？ 5. Please speak a little louder. 請(qǐng)講大聲一點(diǎn)。6. Would you slow down, please? 清說慢一點(diǎn)好嗎？電話英語(yǔ)之如何電話安慰How are you today ? 你今天怎么樣了？ How are you feeling today ? 你今天感覺怎么樣？ I feel faint 我感到頭昏。 Take it easy . 放心吧。 Dont worry .everything will turn out all right . 不要擔(dān)心，一切都會(huì)好的。 Cheer

32、 up .It could have happened to anybod 振作起來這種事情誰(shuí)都會(huì)遇到。What a pity! I know how it feels. 我知道那種感受電話英語(yǔ)之電話留言篇中國(guó)家庭并不常用電話答錄機(jī)（Answering Machine）,但在北美家庭，幾乎家家都用。外來電話撥入時(shí)，若該電話號(hào)碼的主人不在，就會(huì)讓撥入者聽到一段留言，這叫Answer。絕大多數(shù)的Answer都是千篇一律的：說明主人不在，請(qǐng)撥入者留下簡(jiǎn)短信息及姓名電話號(hào)碼等。以下幾則特別的 Answer 體現(xiàn)了美國(guó)佬的幽默，你能體會(huì)出其幽默所在嗎？ 同時(shí)，本人希望讀者能舉一反三，從美國(guó)家庭電話留言中

33、學(xué)到一些有用的東西，從而可以應(yīng)用到商務(wù)電話留言當(dāng)中來： 1) My wife and I cant come to the phone right now, but if youll leave your name and number, well get back to you as soon as were finished. 2) Hi. This is John. If you are the phone company, I already sent the money. If you are my parents, please send money. If you are my

34、financial aid institution, you didnt lend me enough money. If you are my friends, you owe me money. If you are a female, dont worry, I have plenty of money. 3) Hi, Im not home right now but my answering machine is, so you can talk to it instead. Wait for the beep（beep：主人的Answer講完以后，Answer Machine會(huì)發(fā)出

35、一聲beep, 這時(shí)候來電話者就可以開始留言了。）. 4) Hi! Johns answering machine is broken. This is his refrigerator. Please speak very slowly, and Ill stick your message to myself with one of these magnets（磁鐵）. 注：通常情況下，來電話者面對(duì)錄音講話都不太自然，所以語(yǔ)言往往很急促，三句兩句話就完了。這可苦壞了接聽留言的主人，聽多少遍都聽不清留言者到底是誰(shuí)，講了些什么。對(duì)于母語(yǔ)非英文的人，這種感覺會(huì)更深。所以，以下這兩段幽默干脆就首先

36、告訴電話撥入者，我的Answer Machine不好使，你且慢慢來。 5) Hello, this is Sallys microwave. Her answering machine just eloped（私奔） with her tape deck（磁帶驅(qū)動(dòng)器）, so Im stuck with taking her calls. Say, if you want anything cooked while you leave your message, just hold it up to the phone. 6） Hello, you are talking to a machine. I am capable of receiving messages. My owners do not need siding（墻板，壁板）, windows, or a hot tub（浴盆）, and their carpets are c