酒店培訓(xùn)---專用術(shù)語(yǔ)(房務(wù)部)

1、HotelTerminology(RoomsDivision-605)酒店專用術(shù)語(yǔ)(房務(wù)部605個(gè))E(26)earlyarrival提前抵達(dá)EarlyBirdReport每日營(yíng)業(yè)報(bào)表EDP(ElectronicDateProcessingsystem)電腦室electricfan電扇electricjar電熱水壺electricplug電源插頭electricsocket電源插座elevator(=lift)(ref.Escalator)電梯(參：手扶升降梯)e-mail電子郵件employee員工、雇員employer雇主EngineeringDepartment工程咅B(yǎng)entrance通

2、道entrancelamp門廊燈envelope信圭寸eraser橡皮ETA-EstimatedTimeofArrival預(yù)抵時(shí)間ETD-EstimatedTimeofDeparture預(yù)離時(shí)間Europeanplan歐洲式計(jì)價(jià)(房費(fèi)不包餐)exchangerate(外幣)兌換率exit出口expectedarrival預(yù)抵客人extensioncord接線板e(cuò)xpecteddeparture預(yù)離客人expendingwallet(bydate/alpha)擴(kuò)展式文件夾extrabed(ref.rollawaybed)力口床English-ChineseDictionary英漢詞典F(31)f

3、acetowel面巾facsimile(=fax)傳真film膠卷Finda芬達(dá)firealarm火警firecontrol防火fireexitplan消防疏散圖FIT-ForeignIndividualTraveler散客float(=cashfloat)備用(現(xiàn)金)floordrain地漏FloorPlan樓層平面圖floortile地磚flowchart流程圖fluorescentlamp日光燈fluorescentpen(red/yellow/green)熒光筆fly蒼蠅foambath泡泡浴folio(ref.bill)帳單(參、bill)FoodandBeverageDepartm

4、ent(F&B)餐飲部forecast預(yù)測(cè)forwardingaddress前往地地址frame框freeofcharge(FOC)免費(fèi)freezer(=icebox)制冰器fridge(refrigerator)冰箱FrontDesk前臺(tái)FrontOfficeDepartment前廳部fullhouse滿房fulllengthmirror(forgroomingcheck)鏡子function(event)功能、活動(dòng)furniture家具G(9)glasswrapper杯套garden花園glue膠水grandmasterkey總?cè)f能鑰匙GreatWallCard(creditcar

5、d)長(zhǎng)城卡guarantee(GTD)擔(dān)保gullet地漏guesthistory客人歷史材料GuestQuestionnaire賓客意見(jiàn)書(shū)H(18)hairdryer吹風(fēng)機(jī)handtowel手巾handkerchief手絹handle把手hanger(ladiesandgentlemen)衣架(女式，男式)hardcoverbook(Iong/short)硬皮本heating加熱器hinge合頁(yè)high/peakseason旺季highlightpen(red,blue,green)熒光筆hotelenvelope/hotelletterpaper飯店信圭寸/信紙hotelstationar

6、y酒店文具h(yuǎn)otwaterflask(=vacuumflask)熱水瓶houseaccount免費(fèi)帳housephone內(nèi)線電話HouseUse內(nèi)用房housecount房數(shù)HousekeepingDepartment客房咅B(yǎng)1(17)ice-cube冰塊ice-cubetray冰塊盤imprintmachine(信用卡)刷卡器incentive(group)獎(jiǎng)勵(lì)(團(tuán)隊(duì))incident意外事故Incognito保密客人indefinite不確定indexbook(bydate/alpha)索引(按日期/字母順序排)InformationDesk問(wèn)詢處inspection檢查inhousemo

7、vie閉路電視InternationalDirectDialing(IDD)國(guó)際直撥電話invoice收據(jù)ironandboard熨斗和熨衣板ironing(=pressing)熨衣ironingboard燙衣板Ioweyou(IOU)欠條J(4)Jacket夾克衫JCBCard(creditcard)JCB卡(日本)joinin加入juniorsuite高級(jí)套房K(3)keycard鑰匙卡kitchen廚房knife(forenvelopeandcuttingotherpaper)刀子L(22)lampshade燈罩LaserPrinter激光打印機(jī)latearrival遲抵達(dá)latecha

8、rges(=backcharge)追加收費(fèi)laundry洗衣laundrybag洗衣袋laundrylist洗衣單layoverpassenger誤機(jī)乘客lightbaggage輕行李lightbulb電燈泡liquor酒精livingroom(=sittingroom)客廳linen布巾，布草Lobby大堂Logbook交接班本LostandFound(L&F)失物招領(lǐng)low/off-peakseason淡季luggage(=baggage)行李luggagerack行李架luggagesticker行李膠貝占luggagetag行李牌luggagetrolley行李車M(40)ma

9、gazine雜志mapsofBeijingandchina北京地圖，中國(guó)地圖magazinerack雜志架mail郵件mailaddress郵件地址mailbox郵件箱mailingfee郵寄費(fèi)用maindoor(=mainentrance)正門maintenance維修,維護(hù)makeuproom打掃房間marble大理石marker(blue/black)記號(hào)筆market市場(chǎng)marketcode市場(chǎng)分類代碼marketmix客人分類marketresearch市場(chǎng)研究marketsegment市場(chǎng)劃分massage按摩masteraccounts總帳masterbill總帳單MasterC

10、ard(creditcard)萬(wàn)事達(dá)卡(美國(guó))masterfolio總帳單masterkey萬(wàn)能鑰匙matches火柴mattress床墊miscellaneous雜費(fèi)memo備忘錄menu菜單messagepad留言簿mineralwater礦泉水minibar(fridge)小酒吧(冰箱)mini-barvoucher小酒吧帳單moistener濕度計(jì)mirror鏡子fulllengthmirror穿衣鏡mop拖布morningcall(ref.wakeupcall)叫早(參：叫醒)mosquito蚊子mosquitoscreen沙窗MTD-MonthToDate月累計(jì)（到某日）N(12)

11、nailbrush指甲刷NationalCashRegister(NCR)收款機(jī)needle(<->thread)針(反。線)netrate凈價(jià)newspaper報(bào)紙nightaudit夜審nightgown睡袍(pajamas)noshow(NS)未到non-refundable不可退款的Non-smoker非吸煙者Non-smokingroom非吸煙房Non-smokingarea非吸煙區(qū)0(6)occupancy住客率(%)onduty值班operator電話員Out-Of-Order(000)待修房，壞房overcoat夕卜套o(hù)verheadprojector投影儀P(47

12、)PABX=PBX(PrivateAutomaticBranchExchange)(=switchboard)電話交換機(jī)pagingsystem尋呼系統(tǒng)paidout借出款painting圖畫(huà)pantryroom客房(樓層)服務(wù)間pants(ref.Shorts)短褲passenger旅客paperclip曲別針papershredder碎紙機(jī)pax=person人數(shù)peephole窺視孔，門鏡pencil鉛筆penholder筆架PeonyCard(creditcard)牡丹卡permanent長(zhǎng)期的，永久的persontoperson(ref.stationtostation)找人電話(參

13、.兌號(hào)電話)personal個(gè)人的Personnel&TrainingDepartment(P&T)人事培訓(xùn)部pestcontrol滅蟲(chóng)pettycash小額現(xiàn)金photocopymachine復(fù)印機(jī)photopicture照片pick-up接機(jī)picture壁畫(huà)pillowcase枕套pillowinnerslip內(nèi)枕套piping管道pin大頭針plasticholder塑料文件袋PleaseMakeUpRoom請(qǐng)打掃房間portion部分PostalCode(ZIP)郵政編碼postcard名信片poststand郵筒poststamp郵戳poster招貼畫(huà)posting

14、入帳potatocrisps烤土豆片prepay預(yù)付pre-registered預(yù)登記pressing熨衣promotionrate促銷價(jià)property財(cái)產(chǎn)PublicArea公共區(qū)publicphonebooth公用電話間punch打孔器PurchasingDepartment采購(gòu)部pajamas睡衣(nightgown)Q(3)quadrupleroom四人房queensizebed中號(hào)雙人床quilt被褥R(45)rackrate柜臺(tái)價(jià)，公布價(jià)razor刮胡刀radio收音機(jī)rebate打折receipt收據(jù)receive接收ReceivingOffice收貨部ReceptionDes

15、k接待處RecreationDepartment康樂(lè)咅B(yǎng)refund(ref.rebate)退款(參。減錢)register登記RegistrationCard登記卡registrationnotassigned登記完但未分房releasetime取消預(yù)訂的時(shí)間remotecontroller搖控器report報(bào)告request請(qǐng)求requestforreply請(qǐng)求答復(fù)requirement要求ReservationDesk預(yù)訂處Resort度假村Restaurant餐廳Revenue營(yíng)業(yè)收入、營(yíng)業(yè)額revolvingdoor旋轉(zhuǎn)門rollawaybed（=roll-inbed,ref.ext

16、rabed）活動(dòng)床roomkey房間鑰匙roomrate房間價(jià)格roomrevenue客房收入roomoccupancy住客率roomservicemenu送餐菜單roomstatus:房態(tài)VC-vacantclean空房（干凈的）VD-vacantdirty走房（臟房）OC-occupiedclean住客房（干凈的）OD-occupieddirty住客房（臟房）OOO-out-of-order待修房SO-sleepout外宿NB-nobaggage無(wú)行李LB-lightbaggage輕行李DL-doublelock雙鎖DND-DoNotDisturb請(qǐng)勿打擾roominglist分房表rub

17、ber橡皮rubberband皮筋ruler尺子s（70）safedepositbox保險(xiǎn)箱Sales&MarketingDepartment（S&M）市場(chǎng)營(yíng)銷部sanitarybag衛(wèi)生袋scheduledtime計(jì)劃時(shí)間scotchtapedispenser膠帶座scotchtape透明膠帶scissors剪子screen屏幕SecurityDepartment保安部seniorsuite豪華套房（三間套）servicecharge（ref.surcharge）服務(wù)費(fèi)（參：附加費(fèi)）servicecounter服務(wù)臺(tái)ServiceDirectory客人服務(wù)指南settee長(zhǎng)靠

18、椅sewingkit針線包shampoo洗發(fā)水share（eg.shareoneroom）共享（例：同住一間房）sharpener削鉛筆刀(器)shirt男式襯衫shoehorn鞋拔sheercurtain沙簾shoeshinecloth(ref.shoeshiner,shoepolisher)擦鞋布(參：擦鞋器)shorts短褲shoppingbag購(gòu)物袋shoulderseason平季shower淋浴showercap浴帽showercurtain浴簾showerhead噴頭signature簽名singlebed單人床singleoccupancy單人住房率singleroomwithb

19、ath帶浴室的單人間skipper逃帳者skirt女裙skirtingboard墻裙板sleepout(SO)外宿slidingdoor推拉門slideprojector幻燈機(jī)slippers拖鞋smokedetector煙感探測(cè)器soap(bathsoap,handsoap)肥皂socket(<->plug)插座(反：插頭)socks襪子sofa沙發(fā)soapcontainer肥皂碟specialattention特別注意specialrate特價(jià)speedykettle快速熱水壺splitshift兩頭班spoon勺子spotlight射燈Sprite雪碧staircase樓梯u

20、pstair上樓downstair下樓stamp郵票standardrate標(biāo)準(zhǔn)價(jià)stationery文件夾standardroom標(biāo)準(zhǔn)間staple訂書(shū)釘stapler訂書(shū)器stationtostation兌號(hào)電話stayover過(guò)夜Stewarding管事部storeroom庫(kù)房sugarsachets袋砂糖suitcase行李箱suits套裝suite套房sugar糖sundries雜項(xiàng)費(fèi)survivalkit生存袋switch開(kāi)關(guān)T(49)TableD'ho套餐tablelamp臺(tái)燈tablecalendar臺(tái)歷tapwater自來(lái)水tariff價(jià)目表taxi出租車teabag

21、茶袋teaset茶盤telephone電話telephonebooth電話間telephonecharge電話費(fèi)TelephoneDirectory電話號(hào)碼簿telephoneextension電話分機(jī)telephoneset電話機(jī)television(TV)電視TVprogram電視節(jié)目單tentcard立卡thermometer溫度計(jì)thermosflask熱水壺thermostat調(diào)溫器thumbpin圖琴丁timestampmachine打時(shí)器tissuepaper面巾紙toilet=washroom=lavatory廁所=洗手間=衛(wèi)生間toiletbowl馬桶toiletflush馬

22、桶刷toiletflushcistern馬桶池toiletflushhandle馬桶按鍵toiletpaper衛(wèi)生紙toiletseat馬桶座toiletseatcover馬桶蓋toothbrush牙刷toothpaste牙膏tourpackage包價(jià)旅游towelrack毛巾架transient過(guò)路客人transformer變壓器TransportationDepartment運(yùn)輸咅B(yǎng)TravelAgent(T/A)旅行社Traveller'sChee旅行支票tray(=dish)盤tripleroom三人間trolley(eg.luggagetrolley)貨車(例：行李車)trousers褲子T-shirtT