服務(wù)人員英語禮貌用語句

1、  服務(wù)人員英語禮貌用語30句1早晨好。中午好。晚上好。 Good morning/afternoon/evening.    2歡迎您光臨我們飯店。    Welcome to our Hotel.     3旅游愉快嗎？       Did you have a nice trip?    4我

2、是接待員/服務(wù)員。    I am receptionist.  (waiterwaitress)    5需要我?guī)兔?    What can l do for yon?    6請(qǐng)稍等一會(huì)兒。    Just a moment, please.    7很高興為您服務(wù)。   

3、; I am always at your service    8希望您在這里住得愉快。    I hope you will enjoy your stay with us here.    9對(duì)不起，給您添麻煩。    I am very sorry to have

4、0;caused you so much trouble.    10.如果您需要什么幫助，請(qǐng)及時(shí)告訴我。    Just let me know if there is anything. I  can do for you .    11這邊請(qǐng)。   This way，please  

5、  12. 請(qǐng)走這邊。 Would you care to step this way，please?    13不客氣。    You are welcome“Not at allIt“s my pleasure    14.為賓客服務(wù)是我們的榮幸。    It“s our pleasure to

6、 serve our guests    15您先請(qǐng)。請(qǐng)跟我來。     After youFollow me ,please.    16對(duì)不起，我馬上就過來。    Excuse me，I will be with you in a minute.    17能告訴我您的姓名嗎? May

7、0;l have your name?    18對(duì)不起，止您久等了；    Sorry to have kept your waiting.    19您能填一下這張表嗎?    Would you please fill in this form?    20您如何付賬，是現(xiàn)金還是信用卡?  &

8、#160; How are you going to pay，in cash or by credit card?    21對(duì)不起，我能進(jìn)來嗎?    Excuse me，may l come in?    22. 一直往前走。向左轉(zhuǎn)、向右轉(zhuǎn)。    Go straight aheadTurn&#

9、160;left,turn right.    23您可以坐這部電梯到客房；    You may go to your room by this elevator.    24我馬上為您查一下。    Let me have a cheek for you.    25請(qǐng)坐。  

10、0; Take a seatplease    26我來為您指路。    I“l(fā)l show you the way·    27祝您旅途愉快。    Have a good trip    28祝您生意興隆。    I wish you a good bus

11、iness    29.歡迎您下次再來。 You are welcome to stay with us next time 30希望再次為您服務(wù)。 I am looking forward to serving you once again 星級(jí)酒店初級(jí)英語服務(wù)用語 1) Words and expressions for daily use(日常用語) after在之后 assure

12、保證 about關(guān)于 afraid害怕 against與相對(duì)的 anything任何事 beg乞求 before在之前 behind在后面 begin開始 bitter苦的 bother打擾 book書，預(yù)定 ceiling天花板 clock鐘 congratulations祝賀 Christmas圣誕 color顏色 complaint投訴 call呼叫，電話dark黑的，暗的 discount折扣 direction方向 downstairs下樓 day天，日子 date日期 delicious美味的 end終點(diǎn) enjoy喜歡，享受 excuse借口 for為fully滿的 greeti

13、ng問候 good好的 guest客人 give給 get得到，達(dá)到 go去half半 how怎樣 hotel酒店 happy高興，快樂的 hope希望 house房子 hot熱的 here這里 hour小時(shí) help幫助 have有 it它 interrupt打擾know知道 think想 like喜歡 leave離開 last最后的，最近的 light燈，淡的 long長(zhǎng)的 left左邊 meet認(rèn)識(shí) massage按摩 message信息 mind介意，思想 madam女士 may也許 minute分鐘 matter事件，麻煩 month月 meal餐number數(shù)字 name名字 ni

14、ght夜晚 nice美好的 now現(xiàn)在的 on在之上 order點(diǎn)單 pardon原諒，重復(fù) point點(diǎn) percent百分比 past過去的 pleasure愉快，榮幸 quarter一刻，季度 regulations規(guī)章 report報(bào)告 right對(duì)的，右邊的 room房間 second秒，第二 stay停留 same一樣的 season季節(jié) sweet甜的 sour酸的 salty咸的 signature簽名 sign信號(hào)，簽 side邊 see看見 service服務(wù) step腳步，臺(tái)階 smoke煙，抽煙 sir先生tell告訴 table桌子 this這個(gè) that那個(gè) tur

15、n轉(zhuǎn)彎 tour旅行 today今天 tomorrow明天 time時(shí)間 too也 taste品嘗，品位 terrible糟糕的 take拿，取upstairs上樓 week星期 weekend周末 way路 worry擔(dān)心 will將 wait等待 welcome歡迎 weather天氣 yesterday昨天 year年2) Greetings 問候How do you do!Good morning/afternoon/evening!How are you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking &a

16、mp; inquiring 征詢用語Would you like to leave a message? 您需要留口信么？I beg your pardon? 您能再說一遍么？What do you think of our service? 您覺得我們的服務(wù)怎么樣？May I know your name/room number? 能告訴我您的名字/房號(hào)么？May I take your order now? 現(xiàn)在可以點(diǎn)菜了么？May I have your signature please?/Please sign here.請(qǐng)簽字。4) Arousing attention 提醒用語Mi

17、nd your step. 請(qǐng)走好。After you. 您先請(qǐng)。Please dont leave anything behind.請(qǐng)帶好您的隨身物品。Please dont smoke here.這里不允許吸煙。Here you are. 給您。Be aware of the ceiling, sir.小心頭頂，先生。5) Expressing good wishes祝福用語Congratulations! 祝賀你！Merry Christmas! 圣誕快樂！Happy new year! 新年快樂！Have a good time!祝您愉快！Have a nice trip!祝您旅途愉快

18、！Enjoy your stay！祝您住宿愉快！6)Service sentences 服務(wù)用語Im at your service. 樂意為您效勞。Excuse me.打擾了。May I help you? 我能幫您嗎？Its my pleasure.這是我的榮幸。What can I do for you?有什么可以為您效勞？Sorry to interrupt you.對(duì)不起，打擾一下。Service hours are:7:00-23:00.我們的營(yíng)業(yè)時(shí)間是7:00到23:00。7) Expressing thanks 致謝Thank you. 謝謝你！Thank you very m

19、uch.非常感謝！Thank you for telling us. 謝謝您告訴我們！Thank you for waiting. 謝謝您的等待！Answer回答：You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. （請(qǐng)客人重復(fù)時(shí)）Excuse me for interrupting. (不得以打擾客人時(shí)).Sorry to have bothered you (打擾客人后).I'm sorry, A guest is waiting for me (中止談話時(shí)用).Im sorry, The hou

20、se is fully booked.（客滿時(shí)用）Answer回答：That's all right. It doesn't matter.9) Farewell 告別Good bye!See you!Good night! 晚安！Hope to see you again! 歡迎下次光臨！10) Directions 有關(guān)方向的表達(dá)How can I get to the ?去XXX怎么走？Go upstairs/downstairs.上/下樓。Its on the second (third) floor.在二樓。This way, please. 請(qǐng)這邊走。Turn le

21、ft /right. 左/右轉(zhuǎn)。It will be on your right hand side. 在您的右手邊。11) About complaints 處理投訴用語Dont worry. 不要擔(dān)心。I apologize for this. 我為此事道歉。Im afraid its against the hotels regulations. 對(duì)不起，這不符合酒店的規(guī)定。I'll report it to our manager. 我會(huì)把此事報(bào)告給經(jīng)理。I assure you it wont happen again. 我保證此事決不會(huì)再次發(fā)生。Well give you

22、a 10%(ten percent ) discount. 我們會(huì)給您打九折。Ill look into the matter. 我會(huì)調(diào)查一下。It wont be too long, sir. 時(shí)間不會(huì)太長(zhǎng)的，先生。二) 迎賓(1) Good morning/afternoon/evening.Welcome to our restaurant.早上(中午、晚上)好，歡迎光臨。(2) May I help you, sir/madam?我能為您做什么，先生/女士？(3) Do you have a reservation, sir/madam?請(qǐng)問您有預(yù)訂嗎，先生/女士？(三) 點(diǎn)菜(1)

23、Are you ready to order now?請(qǐng)問可以為您點(diǎn)菜了嗎？(2) May I take your order now？請(qǐng)問可以為您點(diǎn)菜了嗎？(3) What would you like to start?請(qǐng)問先給您上些什么？(四) 征詢意見(1) Is everything to your satisfaction?請(qǐng)問您對(duì)一切還滿意嗎？(2) Is everything all right with your meal?請(qǐng)問您對(duì)用餐還滿意嗎？(3) Would you care for another drink?請(qǐng)問您還需要一杯飲料嗎？(五) 致歉(1) Im terr

24、ibly sorry for such a mistake.我為這樣的魯莽向您道歉。(2) Im terribly sorry, sir/madam. I must apologize.實(shí)在對(duì)不起，先生/女士，我很抱歉。(3) Is there anything else I can do?我還能為您做些什么？(六) 結(jié)賬(1) Would you like to have the bill now?請(qǐng)問您是現(xiàn)在結(jié)賬嗎？(2) Would you like to pay cash or by credit card?請(qǐng)問您是付現(xiàn)金還是用信用卡？(七) 送客(1) Thank you, sir/

25、madam. We hope to see you again.感謝光臨，先生/女士，希望再次為您服務(wù)。(2) Glad you enjoyed your meal. Good bye.很高興您用餐愉快，再見。（六）餐飲部職位詞匯酒店餐飲服務(wù)常用英語(上)1) What time would you like your table? 您什么時(shí)間需要這張餐桌呢？2) A table for two? 你們是兩個(gè)人嗎？3) For how many? 幾個(gè)人？4) Whos the reservation for? 您為誰預(yù)訂？5) You can sit where you like. 您可以隨

26、便坐。6) Is this table suitable? 這張桌子合適嗎？7) The waitress will be here in a few minutes. 服務(wù)員馬上就來。8) Im sorry, there arent any tables left now. 對(duì)不起，沒有空桌子了。9) Im sorry,the restaurant is full now. 對(duì)不起，現(xiàn)在餐廳已坐滿。10) We can seat you in twenty minutes. 二十他鐘后才能安排您入座。11) Have you been served? 有人為您服務(wù)了嗎？12) Do you

27、have a reservation, sir? 先生，您預(yù)訂了嗎？13) Would you come with me, please? 請(qǐng)跟我來，好嗎？14) Could you please come with me,please? 請(qǐng)隨我來，好嗎？15) Please step this way. 這邊請(qǐng)。16) Would you like to sit near the window? 您喜歡靠窗坐嗎？17) Where would you like to sit? 您希望坐在哪兒呢？18) Ill be with you in a minute. 我馬上就來。19) Would

28、you mind sitting here in the corner? 靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening. 我們的營(yíng)業(yè)時(shí)間是從早上6：00到晚上11：00。21) We serve 24 hours. 我們24小時(shí)營(yíng)業(yè)。22) We are open round the clock. 我們晝夜?fàn)I業(yè)。23) Service hours are:7:00 a.m. to 9:00 a.m. for breakfast; 11:30 a.m. to 1:30 p.m. for lunch ; 6:

29、30 p.m.to8:30p.m. for dinner.餐廳供應(yīng)時(shí)間是：早飯：7：00到9：00；午飯：11：30到下午1：30；晚飯：6：30到8：30酒店餐飲服務(wù)常用英語(中)1) May I have your name, please? 請(qǐng)問您的姓名。2) Can you give me your name,please? 我可以問您的姓名嗎？3) Heres the menu. 這是菜單。4) Ill bring you the menu,sir. 先生，我給您拿菜單。5) Here are the menu and wine list. 這是菜單和酒單。6) Are you re

30、ady to order? 您現(xiàn)在點(diǎn)菜嗎？7) Would you like to order now? 您現(xiàn)在點(diǎn)菜嗎？8) May I take your order now? 您現(xiàn)在可以點(diǎn)菜了嗎？9) What have you decided on? 您決定吃什么了嗎？10) Would you like Chinese food or Western food? 您要吃中餐還是西餐？11) What would you like? 您想吃點(diǎn)什么？12) What would you like to start with? 您先來點(diǎn)什么？13) What would you like t

31、o follow? 您下一道菜點(diǎn)什么呢？14) Would you like something to drink? 您想喝點(diǎn)什么嗎？15) What would you like for a drink? 您想喝什么？16) Would you like to order aperitif? 想要點(diǎn)開胃酒嗎？17) Would you like an aperitif before lunch? 飯前您想吃點(diǎn)開胃的東西嗎？18) What kind of drink would you like ? 您要點(diǎn)什么飲料。19) What kind of juice do you want? 您要

32、茶還是咖啡？20) Will you have tea or coffee? 你要喝茶還是咖啡？21) Do you like your coffee,black or white? 您喜歡清咖啡還是牛奶咖啡？22) Would you like green tea or black tea? 您喜歡綠茶還是紅茶？23) Would you like to try MaoTaithe best Chinese spirits? 您想嘗嘗中國(guó)最好的酒茅臺(tái)酒嗎？24) Would you prefer Shanghai cocktail? 您喜歡上海雞尾酒嗎？25) Why dont you tr

33、y a glass of dry white wine? 干嗎不嘗一杯干白葡萄酒嗎？26) What kind of Chinese food do you want? 您想吃哪種中國(guó)食物？27) What kind of vegetables would you like? 您想吃什么蔬菜。28) We have steak,roast chicken and vegetables today. 我們今天供應(yīng)牛排，烤雞和蔬菜。29) Todays special is roast leg of lamb. 今天的特別菜是烤羊腿。30) Everything is a la carte. 這里

34、只能點(diǎn)菜。31) Would you like to dine a la carte or table dhote? 您是吃點(diǎn)菜還是公司菜。32) We have a buffet. You can have all you want for $ 10. 我們有自助餐，您交十元錢可以隨便吃。33) How would you like your eggs? 您喜歡幾成熟的雞蛋？34) How would you like your streak, well done,medium or rare?您喜歡幾成熟的牛排，是熟透的，還是適中的，還是半生的？35) How about trying s

35、ome lobster? 您是不是嘗一嘗大蝦？36) I suggest you have a taste of Sichuan dishes. 我建議您嘗嘗四川菜。37) Id recommend this dish to you. 我愿意向您推薦一個(gè)菜。38) Im sure youll enjoy it. 我肯定您會(huì)喜歡它。39) Its delicious and worth a try. 它鮮美可口，值得一嘗。40) Im sorry,there are no chops left. 對(duì)不起，沒有排骨了。41) We havent any more lobster today. 今天

36、的大蝦已經(jīng)賣完了。42) This is the soup you ordered. 這是您點(diǎn)的湯。43) We are short of help today. 我們今天人手少，44) Ill see about your order. 我會(huì)去看看您點(diǎn)的菜做得怎樣了。45) Do you care for a dessert? 您是不是想吃點(diǎn)甜食。46) What do you want for dessert? 你要吃什么甜食？47) Ill get you another one. 我再給您端一份來。酒店餐飲服務(wù)常用英語(下)1) What else do you want? 您還要?jiǎng)e的

37、什么嗎？2) Is there anything else? 您還要?jiǎng)e的什么嗎？3) Could I serve you anything else? 還需要我給您點(diǎn)什么嗎？4) If you need anything else,just feel free to tell me. 如果您還需要?jiǎng)e的什么，盡管告訴我好了。5) Whats the problem,sir? 先生，出了什么問題？6) Ill take to the chef and see what he can do. 我去和廚師商量一下，看看他能否給予補(bǔ)救。7) If you dont like this dish, how

38、 about getting you another one? 如果您不喜歡這道菜，是不是換個(gè)別的。8) Would you like it cooked a little more? 您愿意把它再煮一下嗎？9) Once its ordered and served, it cant be exchanged. 凡是點(diǎn)的菜上桌以后是不能換的。10) Regretfully not. 遺憾的是不行，11) Im really sorry,but you see my difficulty. 真對(duì)不起，但也希望您能體諒我的難處。12) Im sure everything will be sat

39、isfactory again next time you come. 相信下次您再來時(shí)，一切都會(huì)使您稱心滿意。13) I do apologize for giving you the wrong dish. 實(shí)在對(duì)不起，我把菜送錯(cuò)了。14) I seem to have misserved a dish. 我好象上錯(cuò)了一道菜。15) Ill change it immediately for you. 我馬上給您換。16) I can offer you some oyster soup. Compliments of the chef. 我可以向您免費(fèi)提供一些牡蠣湯，算是廚師的一點(diǎn)敬意。

40、17) Is everything all right? 一切都還好嗎？18) How was the food? 飯菜還好嗎？19) How do you like the fish cooked this way? 您覺得魚這樣燒怎么樣？20) Is everything to your satisfaction? 吃得滿意嗎？21) Whats your opinion of our service? 您對(duì)我們的服務(wù)有什么意見嗎？22) Would you like to sign for that? 您準(zhǔn)備簽字掛帳嗎？23) Would you like to put it on yo

41、ur hotel bill?您準(zhǔn)備將這個(gè)費(fèi)用記到您飯店的總帳嗎？24) Could you sign here,please? 請(qǐng)您在這兒簽字。25) May I also have your room number,please? 我可以問一下您的房間號(hào)碼嗎？26) In our hotel we dont accept tips. 我們飯店是不收小費(fèi)的。27) The minimum charge for a dinner party of 200 people is 6000 yuan FEC, excluding drinks. 200人的宴會(huì)最低的6000人民幣況換券，不包括飲料。2

42、8) May I have a look at your invitation card? 我可以看一個(gè)您的請(qǐng)柬嗎？29) At a Chinese party the guests usually arrive 5-10 minutes early. 中餐宴會(huì)客人通常提前五至十分鐘到達(dá)。30) Its not good to be late. 遲到是不好的。飯店英語交流用語·歡迎、問候用語 1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次見面）Glad to

43、meet you.很高興見到您。3、How are you?您好嗎？Fine, thanks. And you?很好，謝謝。您好嗎？4、Welcome to our hotel (restaurant, shop).歡迎到我們賓館（餐廳、商店）來。5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（

44、客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時(shí)）7、Have a good time!祝您過得愉快！8、*hotel, front desk. Can I help you?*飯店，前廳。您找誰？9、Sorry, I've dialed the wrong number.對(duì)不起，我撥錯(cuò)號(hào)了。10、May I speak to your general manager?能和你們總經(jīng)理說話嗎？Speaking.我就是。11、Sorry, he is not in at the moment.對(duì)不

45、起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？12、Pardon.對(duì)不起，請(qǐng)?jiān)僬f一遍，好嗎？I beg your pardon.對(duì)不起，請(qǐng)?jiān)僬f一遍，好嗎？飯店英語交流用語·祝賀用語13、Congratulations!祝賀您！14、Happy birthday!生日快樂！15、Happy new year!新年快樂！16、Merry Christmas!圣誕快樂！17、Have a nice holiday!假日快鄭?/P> 18、Wish you every success!祝您成功！答謝和答應(yīng)語:19、Thank you

46、(very much).謝謝您（非常感謝）。20、Thank you for your advice (information, help)感謝您的忠告（信息、幫助）。21、It's very kind of you.謝謝，您真客氣。22、You are welcome.不用謝。23、Not at all.不用謝。Don't mention it.不用謝。24、It's my pleasure.非常高興為您服務(wù)。(With pleasure.)(My pleasure.)25、I am at your service.樂意為您效勞。26、Thank you for st

47、aying in our hotel.感謝您在我們酒店下榻。27、I'm sorry.很抱歉。28、Excuse me.對(duì)不起。29、I'm sorry, It's my fault.很抱歉。那是我的過錯(cuò)。30、Sorry to have kept you waiting.對(duì)不起，讓您久等了。31、Sorry to interrupt you.對(duì)不起，打擾您了。32、I'm sorry about this.對(duì)此表示抱歉。33、I apologize for this.我為此道歉。34、That's all right.沒關(guān)系。35、Let's

48、forget it.算了吧。飯店英語交流用語·征詢和指路用語36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。37、What can I do for you.我能為您干點(diǎn)什么？38、Is there anything I can do for you?有什么能為您效勞的穡?/P> 39、Just a moment, please.請(qǐng)稍等一下。40、May I use your phone?我能借用您的電話嗎？Certainly.當(dāng)然可以。Yes, of course.當(dāng)然可以。41、Go upstairs/downstairs.上樓/下

49、樓。42、It's on the second (third) floor.在二（三）樓。43、Excuse me.對(duì)不起。Where is the washroom (restroom, elevator)?請(qǐng)問盥洗室（休息室、電梯）在哪兒？This way, please.請(qǐng)這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。45、It's in the lobby near the main entrance.在大廳靠近大門。46、It's in the basement at the end of the corridor.在地下室走廊盡頭。飯店英語交流用語&

50、#183;提醒和告別用語47、Mind/(Watch)your step.請(qǐng)走好。48、Please be careful.請(qǐng)當(dāng)心。49、Please don't leave anything behind.請(qǐng)別遺忘您的東西。50、Don't worry.別擔(dān)心。51、Take it easy.放心好了。52、Please don't smoke here.請(qǐng)不要在這邊抽煙。53、Goodbye.再見。54、See you late.再見。55、Good night.晚安。56、See you tomorrow.明天見。57、Goodbye and thank you

51、for coming.再見，謝謝您的光臨。58、Goodbye and hope to see you again.再見，希望再見到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好運(yùn)！飯店英語交流用語·前廳和客房部用語1、Have you a reservation?您預(yù)定過了嗎？2、May I know your name and room number?您能告訴我您的名字與房間號(hào)嗎？3、Here is your room key.給您房間鑰匙。4、Please pay a

52、t the cashier's desk over there.請(qǐng)去那邊帳臺(tái)付款。5、Are these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？6、Housekeeping, may I come in?客房服務(wù)員，我可以進(jìn)來嗎？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.請(qǐng)把要洗的東西放在浴室門后的洗衣袋中。8、I hope I'm not disturbing you.我希望沒有打擾您。9、

53、One moment, madam. I'll bring them to you right away.等一會(huì)兒，夫人。我馬上送來。10、I'll send for an electrician( doctor.)我給您請(qǐng)電工（大夫）。餐飲部：11、Sit down, please. Here is the menu.請(qǐng)坐，給您菜單，先生。May I take your order, sir?您要點(diǎn)菜嗎？12、What would you like to have, coffee or tea?您要喝咖啡還是茶？13、Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？14、Service hours are:（餐廳）供應(yīng)時(shí)間是：7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)半。6:30p.