酒店突發(fā)事件處理工作程序

1、管理規(guī)范示范文本 | Excellent Model Text 資料編碼：CYKJ-FW-942編號(hào)：_酒店突發(fā)事件處理工作程序?qū)徍耍篲時(shí)間：_單位：_酒店突發(fā)事件處理工作程序用戶(hù)指南：該管理規(guī)范資料適用于管理中，為使規(guī)則公開(kāi)化，讓所有人保持集體的協(xié)調(diào)，維護(hù)集體的利益，從而充分發(fā)揮團(tuán)體的力量，實(shí)現(xiàn)管理有法可依，內(nèi)部運(yùn)行有規(guī)則保障?？赏ㄟ^(guò)修改使用，也可以直接沿用本模板進(jìn)行快速編輯。更多資訊酒店突發(fā)事件的處理工作程序1.investigation, and also will inform the General Manager, Resident Manager and the GRO.為調(diào)查取

2、證，保安部經(jīng)理將與警察、法醫(yī)聯(lián)系，并通知總經(jīng)理、駐店經(jīng)理、賓客關(guān)系主任。2.Security team members are to be stationed at the scene to prevent any unauthorized persons from entering the area. Safeguarding the belongings and valuables of the deceased is extremely important.保安部員工必須各就各位以確保非相關(guān)人員進(jìn)入相關(guān)地區(qū)。保護(hù)死者財(cái)務(wù)和貴重物品及其重要。3.After investigation an

3、d certified death by the Police and Medical Practitioner, the deceased is then removed as soon as possible.調(diào)查取證、法醫(yī)堅(jiān)定之后，應(yīng)盡快將尸體運(yùn)離現(xiàn)場(chǎng)。4.The route of removal of the deceased should be through the back of the House to avoid any public attention.在運(yùn)離尸體的過(guò)程中應(yīng)走后門(mén)，避免引起公眾的注意。5.If the deceased was traveling alone

4、, attempt is made to contact his next of kin and contact the respective embassy.如果死者為單身旅行者，應(yīng)盡力聯(lián)系其親屬和相關(guān)國(guó)家大使。6.If the deceased was traveling with a friend or relative, a hotel team member should be arranged to assist for any arrangement.如果死者是隨親屬旅游，酒店應(yīng)安排團(tuán)隊(duì)成員協(xié)助管理。7.The belongings of the room should not

5、be removed and the room to be double locked until the claimant arrives.不得移動(dòng)房間內(nèi)相關(guān)物品，并將房間雙鎖，直到相關(guān)人員抵達(dá)。8.Any inquiries from the public on the matter shall be directed to the PR Manager.任何來(lái)自公眾的事件，都直接交由公共關(guān)系經(jīng)理處理。9.The Settlement of the deceased will be dealt with by the management guidance.死尸的解決必須在管理層的指導(dǎo)下進(jìn)行。10. An Incident Report is filled up for Management review and the incident is recorded