職位描述headoftrainingacademy

1、Head, Trai ning Academy職位描述文件職位識(shí)別信息職位名稱Head, Training Academy所屬部門(mén)Con tact Cen ter職位編號(hào)所在城市SZ工作地點(diǎn)出差要求無(wú)偶爾經(jīng)常常駐版本號(hào)V1.0生效日期2005年7月15日工作網(wǎng)絡(luò)關(guān)系直接上級(jí)職位VP, Operati ons匯報(bào)職位直接下級(jí)職位Asst. Man ager, Planning& Developme nt; Asst.Man ager, Training Operati on人 員 管 理 權(quán) 限薪酬無(wú)建議權(quán) 決定權(quán)直接下級(jí)人數(shù)2績(jī)效無(wú)建議權(quán) 決定權(quán)直接管轄團(tuán)隊(duì)2配 備無(wú)建議權(quán) 決定權(quán)業(yè)務(wù)

2、指導(dǎo)職位對(duì)職位產(chǎn)生影 響的外部機(jī)構(gòu)外部培訓(xùn)機(jī)構(gòu)受到職位影 響的外部機(jī) 構(gòu)外部培訓(xùn)機(jī)構(gòu)任職資格教育程度Graduate專業(yè)方向Huma n resource, Training, Aviati on or psychology related工作經(jīng)驗(yàn)? 7 years Training and Development 經(jīng)驗(yàn) in which 3 years should be in man agerial role行業(yè)經(jīng)驗(yàn)培訓(xùn)經(jīng)歷核心能力?客戶導(dǎo)向 ?精誠(chéng)協(xié)作 ?積極進(jìn)取 ?立足創(chuàng)新 ?求真務(wù)實(shí) ?敬業(yè)誠(chéng)信通用能力?組織認(rèn)知?個(gè)人管理?績(jī)效導(dǎo)向?可靠性? 口頭溝通?書(shū)面溝通?人際交往?談判能力?

3、領(lǐng)導(dǎo)力?團(tuán)隊(duì)管理?員工管理?分析/解決問(wèn)題?方案能力專業(yè)能力?客戶效勞 ?業(yè)務(wù)知識(shí) ?系統(tǒng)運(yùn)用?銷售技巧 ?效率導(dǎo)向 ?質(zhì)量導(dǎo)向?投訴處理 ?知識(shí)管理職位目的與職責(zé)職位目的存在 的理由，限制和 目標(biāo)To provide quality training services to support efficient operations of the con tact cen ter as well as various bus in ess lines of the compa as a whole.職責(zé)范圍名稱、定義、該職責(zé)所要到達(dá)的結(jié)果/目標(biāo)責(zé)任級(jí) 別全部/ 局部/協(xié) 助衡量標(biāo)準(zhǔn)數(shù)量、質(zhì)量業(yè)

4、 務(wù) 類戰(zhàn)略層面戰(zhàn)術(shù)層面? To formulate short term and long term training and development plan as to en abli ng compete nt staff being trained up and achieve reve nue and customer satisfact ion target操作層面? To prepare, approve and closely mon itordepartme ntaloperati ngbudget and expe nses.? To collaborate with f

5、ellows team in order to accurate foreseen the ever cha nging internal customers training requireme nts? To propose and engage external training ven dors as to provide any developme ntal and special trainin gs.? To act as gap-keepers and ensure all the new recruited can meet min. operating standard b

6、efore releasing to Operatio n Teams.? To plan and implement e-learning portal and measure its effect iven ess.? To partner with recruitment team and en surenon-stoppedsupply ofcompete nt huma n resources.? To lead and motivate teams, monitor performanee and work with buddy teams to continuously impr

7、ove work process, policies and procedures.? To identify tertiary institutionsandimpleme nt bridgi ng programs to grow pote ntial Travel Con sulta nts.? To retain grow and develop compete nt team members in order to cope with future bus in ess expa nsion and in dividual career developme nt.? To measu

8、re and improve training effective ness and reas on able ROI.? All? KPIsforin ternal customers trai ning requireme nts? Internal customer satisfact ion? External customer satisfact ion? Staff attrition管理類?參與下屬員工的招聘、任免、考核、 晉升和調(diào)配，以建立、領(lǐng)導(dǎo)及鼓勵(lì)高 效團(tuán)隊(duì)?負(fù)責(zé)部門(mén)日常工作管理，監(jiān)督檢查本 部門(mén)人員遵章守紀(jì)及工作落實(shí)情況?解決部門(mén)內(nèi)工作協(xié)調(diào)和人員溝通，營(yíng) 造良好工作氣氛全

9、部局部?jī)?nèi)部滿意度 新員工試用期流 失率Word是學(xué)生和職場(chǎng)人士最常用的一款辦公軟件之一，99.99% 的人知道它，但其實(shí)，這個(gè)軟件背后，還有一大批隱藏技能你不知道。掌握他們，你將開(kāi)啟新世界的大門(mén)。Tab+Enter,在編過(guò)號(hào)以后，會(huì)自動(dòng)編號(hào)段落Ctrl + D 調(diào)出字體欄，配合 Tab+Enter 全鍵盤(pán)操作吧Ctrl + L 左對(duì)齊， Ctrl + R 右對(duì)齊， Ctrl + E 居中Ctrl + F 查找，Ctrl + H 替換。然后關(guān)于替換，里面又大有學(xué)問(wèn)！有時(shí)候Word文檔中有許多多余的空行需要?jiǎng)h除，這個(gè)時(shí)候我們可以完全可以用查找替換來(lái)輕松解決。翻開(kāi) 編輯菜單中的 替換對(duì)話框，把光標(biāo)定位在 查找內(nèi)容輸入框中，單擊 高級(jí)按鈕，選擇 特 殊字符中的段落標(biāo)記兩次，在輸入框