酒店《公室核查》培訓活動綱要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培訓活動綱要Task:Office Review任務：辦公室核查Code 序號：OH-SM-RM-A102Objectives:At the end of this sessi on, each trainee will be able to en sure thattheSales & Market ing Office is reviewed in an objective andcomprehe nsive manner.目的：課程結(jié)束后，每個學員將能夠了解辦公室回顧是一個目標實現(xiàn)的綜合行為。Standa

2、rd:Follow up S&P標準：參照標準和程序Resources:Whiteboard, Flipchart, S&P form, LCD培訓器材：白板，翻轉(zhuǎn)展示板， 標準和程序，LCDMethod培訓方式Training Steps培訓步驟Time時間In troduct ion介紹Self-in troducti on ( The trainer should be in uniform) 自我介紹(著制服)2 mi nutesBuzz GroupWhat is your favorite office environment in your10 mi nutes集體

3、討論mi nd?在你的想象中你最喜歡的辦公環(huán)境是怎樣的？(divide two group and use the flip chart to list all items) the n discussi on: why we n eed a tidy and clea n worki ng environment?分兩組討論，用翻轉(zhuǎn)展示板列出每一條，然后討論。為什么我們需要一個整潔干凈的辦公環(huán)境？Give the topic and objective on white board 1?用白板1展示題目LectureAnd Demon strati onW.I.F.M我能從中獲得什么？(Fl

4、ip chart 1 )5 mi nutesF/ C講解和展示High spirit and light hearted情緒飽滿Efficie ncy and high quality performa nee 咼效，咼質(zhì)量的表現(xiàn)Smooth com muni cati on and good to health 順暢的溝通行為及良好的身體Discussi on15 mi nutes討論Emphasis the Sherat on Sta ndard:著重強調(diào)喜來登標準(Refer to S&P LCD)參Questi on照標準和程序2 mi nutes提問Ask any new i

5、deas for improvement?( use flip chart to list all suggesti on)Exercise提問學員是否有好的建議提高辦公室工作行為？5 mi nutes練習(用翻轉(zhuǎn)展示板記錄所有的建議)How long time will the DOSM review the office?Summary市場總監(jiān)多長時間核查一次辦公室行為？10 mi nutes總結(jié)An swer: Every 12 mon th. 每十二個月Emphasis that the Sheraton Standard must be obey while arrange the office equipment such as computer and o