餐廳英語服務教案

1、重慶工程職業(yè)技術學院教案授課順序號授課日期月 日月 日月 日授課班級課題Unit 1 Reservation教學目的能用英語正確完成客人預定餐桌的服務教學重點餐廳預定工作的流程及英語用語教學難點對客人英語表述的理解與文字記錄課型理論課教具無 教學過程及主要內容A 組織教學B講授新課 1.結合課文對話，根據實際的工作場景，對預定內容進行步驟的梳理，對每個步驟的英語對話進行歸納講授 接受一個預定場景下的處理1st greeting 2nd food type 3rd how many people 4th time 5th confirmation 拒絕預定的必要用語 1st apologize

2、2nd recommending some place else 2.對數字進行復習 Number: 1-99 的表達Date：日，月，年Week：Monday, Tuesday, Wednesday, Thursday, Friday, Saturday,Sunday.Time: 0800, 0810, 0815, 0830, 0845,C.課堂小結課外作業(yè)Make a dialogue based on the given situationA guest wants to book a table by the window1 / 16重慶工程職業(yè)技術學院教案授課順序號授課日期月 日月

3、日月 日授課班級課題Unit 2 Seating Guest教學目的能用簡練有效的英語句子完成引領客人入座的工作教學重點引領客人入座的英語句型教學難點對于不同類型客人，引領服務用語的應用不同課型理論課教具無 教學過程及主要內容A 組織教學B 復習上節(jié)課內容C 講授新課 1.課程導入 請兩位同學用中文表演“引領客人入座”這么一個場景。然后讓同學思考用英文怎么表達？ 用下面詞匯引導學生進行思考： 預定 團隊 大約要等30分鐘 提供、容納 非常抱歉 雅間 2.根據實際，教授學生在兩種情況下的服務用語情況1：引領有預定的客人入座 Conform the reservation “Do you have

4、 reservation, please?” “Are you Mr/Mrs ” show the table “ Would you follow me?” seating the guest “Have your seat please.”情況2：接待沒有預訂單客人入座 Greeting: “Welcome come to may I help you?” How many people “How many are there in you party, sir?” Select table “hat table would you care for?” “Would you mind s

5、itting in the corner?”情況3：沒有座位的情況下的用語 Apologize: “Im sorry, it is full now.” Explaining the situation “We might to seat you in 20 min. You can Have a drink in the lounge if you like. Well call you as soon as possible.” Giving a solution “Would you like to go to our buffer, today it supplies some new

6、 dishes?” 3.填空練習 4.根據所給條件進行對話演練 5.語音練習：繞口令D 課堂小結課外作業(yè)翻譯課后句子重慶工程職業(yè)技術學院教案授課順序號授課日期月 日月 日月 日授課班級課題Unit 3 Taking Orders 教學目的能用正確的英語短句，對客人進行點單服務教學重點點單服務英語教學難點對于各種點單用語的靈活英語課型理論課教具無 教學過程及主要內容A 組織教學B 復習上節(jié)課內容C 講授新課 1.根據課文對話，再結合實際工作場景，總結點單服務的要領句型對學生進行教授 Take drink order before meal “Would you like a drink befo

7、re you order?” “Would you care for a drink before your meal?” Asking guest if ready to order? “May I take your order now?” “Would you like to order?” “Would care for order, now?” “Are you ready to order?” Taking orders “What would you like to have for the . appetizer?” soup main course desser Guest

8、wants to have a salad “What kind of dressing would you like? We have Mayonnaise, Thousand island or Vinaigrette” Guest want to have a steak “How would you like your steak done” 2.對各種沙拉醬進行學習 3.對牛肉的生熟進行表述 rare medium-rare medium medium-well well-done 4.課堂練習對話練習完成填空D 課堂小結 課外作業(yè)to memory the name of sala

9、d and dressingto fill the blacks after the text重慶工程職業(yè)技術學院教案授課順序號授課日期月 日月 日月 日授課班級課題Unit 4 Making Recommendation教學目的能用準確的英文表述對菜品進行推薦能用準確的英文表述，表達各種菜品的味道教學重點菜品推薦的實用句子教學難點各種味道的表達課型理論課教具無 教學過程及主要內容A 組織教學B 復習上節(jié)課內容C 講授新課 1. 認識各種菜品的烹飪方法 baked deep-fried smoked boiled fried steamed braised poached stewed cre

10、amed roast marinate grilled stauteed If guest ask: “how is it cooked?Your answer: “its _” 2. 各種口味的表達 sweet sour bitter salty hot spicy crispy heavy light greasy tender rough Guest ask: “how does it taste?” Or “how about its taste/flavor?”Answer: “its _” 3. 模仿真實場景，對可能發(fā)生情況進行歸納，教授學生客人服務員What do you sug

11、gest/ recommend?May I suggest / recommend Could you recommend something Have you tried Our chefs specialty is Our speciality for today is Todays special is How about 4. 課堂練習 填空完成對話翻譯D 課堂小結 對于客人可能說的句子進行總結 對推薦菜品的句子進行小結課外作業(yè)Making Dialogue1. Try to order a breakfast by referring to the “Chinese typical

12、breakfast”.2. You invite you friend, whom you happened to meet on the street, to a cafe and you order some cakes and drinks.重慶工程職業(yè)技術學院教案授課順序號授課日期月 日月 日月 日授課班級課題Unit 5 Serving During A Meal教學目的能用正確的英文表達，對客人的進餐過程進行服務教學重點進餐中的服務英語教學難點恰到好處的服務英語課型理論課教具無 教學過程及主要內容A 組織教學B 復習舊課C 講授新課 1. 根據真實場景，對客人在進餐過程中需要的服務

13、動作，配合英文表述，進行以下要點的教授動作英語 When placing napkin. When serving hand-hot towel When serving food or drink When clean tableExcuse meWhen serving food or drink Excuse me, here is your Excuse me, enjoy your Excuse me, be careful ,the _ is hotWhen removing plate Excuse me, have you finished sir/madam? May I c

14、lean your plateWhen check satisfaction Are you enjoyed your meal? Is everything satifavtoryWhen asking if the guest would like sth more Would you like anything else Would like something more, coffe or wine? 2. 課堂練習D 課堂小結課外作業(yè)重慶工程職業(yè)技術學院教案授課順序號授課日期月 日月 日月 日授課班級課題Unit 6 Presenting The Bill and Accepting

15、 Payment教學目的能用準確的英語完成結賬服務教學重點結賬服務中的英語句型教學難點各種支付方式的英文表達和操作程序課型理論課教具無 教學過程及主要內容A 組織教學B 復習上節(jié)課內容C 講授新課 1.結賬服務的步驟 1st to ask whether the guest finish2nd to count the total3rd to make clear the way of payment4th to check the bill information5tn thanks for the coming 2.各種支付方式的認識以及服務用語用信用卡支付1st Checking if

16、the card can be accepted 如果接收卡 “Yes we accept card” 如果不接受或選擇性接收 “Sorry, we dont accept card, only card we can be used in our restaurant.”2nd signature “Please sign here, sir/madam” 旅游支票的使用 1st signing on the spot “Please sign on the spot”2nd address “And your dress, please”3rd identification現金結賬 對各種

17、貨幣的了解，認識簽單支付 To make sure whether it can be sign Check the room key or other identification Sigh the bill, check the name 3.課堂練習填空，完成對話D 課堂小結 對不同結賬方式的英語用語進行總結 重點詞的總結課外作業(yè)Pair work You stays in a hotel and have dinner in the coffee shop. After it you want to sigh the bill to the room. Make the dialogu

18、e between you and waiter重慶工程職業(yè)技術學院教案授課順序號授課日期月 日月 日月 日授課班級課題Unit 7 Room Service教學目的能用準確的英語句型完成客房用餐服務工作教學重點客房用餐服務的必要用語教學難點服務操作流程與服務用語的準確結合課型理論課教具無 教學過程及主要內容A 組織教學B 復習上節(jié)課內容C 講授新課 1.根據模擬操作環(huán)節(jié)，對學生進行要點教授1st Explaining procedures to retrieve room service items “Room service, good afternoon. Can I help you?

19、”“We serve breakfast until 1000 am.”“No problem, you can get any you like.” 2nd Asking guests where room service meal should be set up “May I have you room number?”“which room should I send to, sir / madam?” 3rd Presenting guest check and securing payment “Here is your receipt, sir / madam. It will

20、be signed to your room, is that ok?” 4th Opening wine bottles (where applicable) “Ok, sir / madam let me open it for you” 5th Providing an attitude of genuine hospitality “Enjoy yourself, I am always at youre your service” 2.課堂練習 翻譯 對話演練 3.小知識：各種西餐用餐方式介紹D 小結課外作業(yè)重慶工程職業(yè)技術學院教案授課順序號授課日期月 日月 日月 日授課班級課題Un

21、it 8 Beverage Service教學目的能用正確英語表達完成酒水服務教學重點酒水服務的必要用語教學難點對酒水的介紹用語課型理論課教具無 教學過程及主要內容A 組織教學B 復習上節(jié)課內容C 講授新課 1.導入 讓學生明白本單元內容，在句型上并沒有很大的變化，而是對酒水英文稱謂的熟悉。 2.酒水介紹 介紹酒水的制作原料 its imported from (country of origin) it is brewed in (country of origin) strong sparkling potent delicious light heavy fresh smootheg:

22、“may I suggest one of our imported beer, a Carlsberg, its strong beer”介紹酒水口味 dry creamy sharp sweet smooth strong flavor bitter delicious bouquet sour refreshing eg: it is very refreshing “its served with Worcester sauce a twist of lemon crushed ice wedge of lime ice 3. 酒水服務中的必要用語 When asking if the

23、 guest would like sth more. would you care for another drink, madam? Would you like another whisky, madam? Would you care for anything else sir? Would sir like another beer?When asking guest if he would like a final drink. Would you like a night- cap sir How about one for the road? 4.特殊狀況的處理的服務用語醉酒者 ·Please keep your voice down, sir. You are disturbing the other guest.·I am afraid Im unable to serve you any further alcoholic drinks this evening. May I offer you soft drinks?”·Im afraid the strict licensing laws prohibit us from serving a gue