Spontaneous Volunteer Management自發(fā)的志愿者管理

1、.PIM RESPONSE PROCEDUREThis template is:· for use by the PIM Manager and their teams during an emergency· completed as part of readiness· intended to be amended to reflect actual processes used by the PIM team· intended to have text with green highlights replaced with the require

2、d information, and yellow highlights deletedPIM response activationActivation triggerThe PIM Manager:1. Is informed of the emergency by:· insert method phone call from GEMO duty manager/paged by GEMO activation system· request for information from media, or· natural indications, such

3、as feeling an earthquake.PIM briefingThe PIM Manager:2. (if applicable) Replies to the activation to confirm availability.3. Contacts the Duty Officer on (insert phone number and alternative, or where it is found) to determine:· the current situation and response, and· any critical informa

4、tion for the initial message.The Duty Officer:4. Briefs the PIM Manager on the emergency.5. If the duty PIM Manager does not respond within insert time, the Duty Officer/activation system contacts the back-up person on the roster insert phone number and alternative, or where it is found).Decision re

5、garding initial messageThe PIM Manager:6. Contacts the Controller on (insert phone number and alternative, or where it is found, ), or (for slow onset emergencies) meets them in person, to determine whether the initial message will be:· released as a: Request for broadcast, or media release

6、3; sent out: immediately, or once the PIM team has set up.Briefing spokesperson The PIM Manager:7. Briefs the spokesperson (initially often the Mayor) so they can respond to media questions when the initial message is released.Initial messageNote: this may occur after the PIM team is set up (see nex

7、t section) during slow onset emergencies, such as flooding.Preparing the draftThe PIM Manager, in consultation with the Controller:1. Prepares the draft of the initial message:· using the templates provided where· referring to the requirements in 3.4.2 Key messages on page 34 of the Public

8、 Information Management Directors Guideline.ApprovalThe PIM Manager:2. Has the initial message approved according to the requirements of either:· which CDEM Group message approval process available where· Request for broadcast procedure (only applies if ECC) available where. Sending initia

9、l messageThe PIM Manager3. Distributes the:· (if ECC, and applicable) Request for broadcast to the relevant broadcasters after discussing with the National PIM Manager accessed how.· media release to the relevant media in the contact database accessed how.Setting up PIM team and workspaceN

10、ote: this may occur before the initial message is sent, during slow onset emergencies such as flooding.Setting up PIM teamThe PIM Manager, or a person delegated by them:1. Determines the PIM team members required for the initial PIM response.2. Contacts the team members.3. Gives them the PIM workspa

11、ce address which will be one of (in order of preference):· (EOC)· alternate address· other suitable (ad hoc) address as directed by the PIM Manager.4. Tells them the access requirements of who holds keys/swipecards and where are they located.5. Asks them their expected time of arrival

12、, and records it.6. Sets up a short-term roster.On arrivalWhichever PIM team member arrives first at the PIM working space:7. Accesses the: · working space, using the key/swipecard held where· PIM response resources (may be a PIM response box) described (where) using the key/swipecard held

13、 where.8. Informs the PIM Duty Manager that they have arrived on site and briefly updates them on the current situation there (is the building safe, are other EOC members present?).9. Sets up the physical resources (desks, computers, whiteboards), if necessary.10. Sets up an attendance log using the

14、 what template held where.11. Sets up:· daily PIM tasks checklist using the what template held where.· task log using the what template held where.Communication with GEMOs, EMOs, and emergency servicesThe PIM Manager (or person on site delegated by them):12. Assigns the tasks of setting up

15、 communication links, and making contact, if appropriate, with:· NCMC (if appropriate) insert email addresses, phone numbers, or list that contains them all· any activated EOCs/ECCs insert email addresses, phone numbers, or list that contains them all· CDCs insert email addresses, pho

16、ne numbers, or list that contains them all· emergency services (those operating at same level (regional/local) as PIM Manager).Communication within the EOC/ECCThe PIM Manager (or person on site delegated by them):13. Assigns the tasks of setting up communication with the ECC/EOC CDEM roles that

17、 need to liaise with PIM, including: (insert contact details such as role specific cellphone numbers/ specific role emails etc. for each role)· National PIM Manager · Planning· Intelligence · Operations· Logistics· Welfare· Information points list their addresses.C

18、ommunication with MediaThe PIM Manager (or person on site delegated by them):14. Assigns the tasks of setting up communication with media agencies, including:· insert details of media agencies, including contact information.Communication with key community linksThe PIM Manager (or person on sit

19、e delegated by them):15. Assigns the tasks of setting up communication with key community links, including:· insert details, including contact information. Be sure to include: contacts for groups that can get messages to users of other languages, tourists, people with disabilities, and other people who may be isolated from information distant communities whose members may be affected by the emergency.On-going PIM tasksTasks listed in PIM response checklistThe PIM Manager:1. Carries out the tasks described in the PIM Response checkli