星級酒店常用英語

1、 星級酒店常用英語標(biāo)準(zhǔn)雙人間（ST） 標(biāo)準(zhǔn)單人間（SK） 豪華雙人間（DT） 豪華單人間（DK) 商務(wù)套房（JS）Daily Service 日常服務(wù) -(Knocking at the door.)-(敲門。) -May I come in?-我可以進來嗎? -Come in,please.-請進。 -Please don't come in.-請不要進來。 -Just a moment(a minute),please.-請稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-對不起打擾你了，我來打掃一下房間好嗎

2、? -All right.Come in,please.-好的，請進來。 -Please clean it when I am out.-我馬上要出去，請等一會兒打掃。 -May I change the water of the thermos now?-我現(xiàn)在可以換水嗎? -Yes,please.-請換吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。 -We

3、ll,we'll send tea into the room when the visitors come. -好，客人來訪我們會端茶進來的。 -By the way,is there any mail for me?-順便一下，有我的郵件嗎? -No.If there is,I'll give it to you in time.-沒有。如果有的話，我會及時給你送來的。 -Why did you come in without my permission?-你為什么沒經(jīng)我允許就進來了? -It's my negligence.I beg your pardon.-我

4、疏忽了，請你原諒。 -I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現(xiàn)在做還是等會兒做? -Since you have come,you may do it now?-既然來了，現(xiàn)在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，請您過目。 -I am collecting the fee of the long distance call.-我來收長途電話費。 -This is the bill for the room re

5、nt of half a day.-這是補半天房金的帳單。 -Here is a telegram for you.-這兒有一封你的電報。 -Why is it unsealed?-它怎么被拆開了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因為電報封面沒有收報人姓名，服務(wù)臺為了查對姓名而拆開的。 -Have you lost anything today,sir

6、?-先生，你今天丟過什么東西嗎? -Yes,a wallet.I'm looking for it now.-丟了一只皮夾子，我正在找呢。 -What is there in the wallet?-皮夾子里有些什么? -My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。 -Look,is this wallet yours?-看，這只皮夾子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感謝你了。 -I want to borrow China Daily of

7、 these days.-我要看這幾天的中國日報。 -Please get some copise of China Pictorial for me.-請拿幾份中國日報給我。 -Please bring some chairs for me.-請拿幾把椅子來。 -Please get me some soap.-衛(wèi)生間的肥皂要添了。 -The slippers are wornout.Change them for me,please.-拖鞋壞了，請給換一雙。 -Get a hot-water bottle,please.-請拿一只熱水瓶給我。 -I feel a bit cold when

8、 I sleep.Please get me a blanket.-我睡得有點冷，請給我加一條毯子。 -I need another pillow.-我需要加一只枕頭。 -All right,I'll get it for you right away.-好的，我就去拿。 -Just a moment,I'll do it right now.-請稍等一下，我馬上給你辦好。 -Excuse me.-對不起。 -I am sorry.-很抱歉。 -I beg your pardon.-請你原諒。 -Pardon me for interrupting.-對不起打擾你們了。 -Pl

9、ease excuse me for coming so late.-請原諒我來遲了。 -I'm sorry I was so careless.-很抱歉我太粗心了。Daily Service 日常服務(wù) -(Knocking at the door.)-(敲門。) -May I come in?-我可以進來嗎? -Come in,please.-請進。 -Please don't come in.-請不要進來。 -Just a moment(a minute),please.-請稍等一下。 -I'm sorry to disturb you.May I clean th

10、e room,sir?-對不起打擾你了，我來打掃一下房間好嗎? -All right.Come in,please.-好的，請進來。 -Please clean it when I am out.-我馬上要出去，請等一會兒打掃。 -May I change the water of the thermos now?-我現(xiàn)在可以換水嗎? -Yes,please.-請換吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cup

11、s? -下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人來訪我們會端茶進來的。 -By the way,is there any mail for me?-順便一下，有我的郵件嗎? -No.If there is,I'll give it to you in time.-沒有。如果有的話，我會及時給你送來的。 -Why did you come in without my permission?-你為什么沒經(jīng)我允許就進來了? -It's my n

12、egligence.I beg your pardon.-我疏忽了，請你原諒。 -I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現(xiàn)在做還是等會兒做? -Since you have come,you may do it now?-既然來了，現(xiàn)在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，請您過目。 -I am collecting the fee of the long distance call.-我來收長途電話費。 -Th

13、is is the bill for the room rent of half a day.-這是補半天房金的帳單。 -Here is a telegram for you.-這兒有一封你的電報。 -Why is it unsealed?-它怎么被拆開了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因為電報封面沒有收報人姓名，服務(wù)臺為了查對姓名而拆開的。 -Ha

14、ve you lost anything today,sir?-先生，你今天丟過什么東西嗎? -Yes,a wallet.I'm looking for it now.-丟了一只皮夾子，我正在找呢。 -What is there in the wallet?-皮夾子里有些什么? -My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。 -Look,is this wallet yours?-看，這只皮夾子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感謝你了。 -I

15、 want to borrow China Daily of these days.-我要看這幾天的中國日報。 -Please get some copise of China Pictorial for me.-請拿幾份中國日報給我。 -Please bring some chairs for me.-請拿幾把椅子來。 -Please get me some soap.-衛(wèi)生間的肥皂要添了。 -The slippers are wornout.Change them for me,please.-拖鞋壞了，請給換一雙。 -Get a hot-water bottle,please.-請拿一只

16、熱水瓶給我。 -I feel a bit cold when I sleep.Please get me a blanket.-我睡得有點冷，請給我加一條毯子。 -I need another pillow.-我需要加一只枕頭。 -All right,I'll get it for you right away.-好的，我就去拿。 -Just a moment,I'll do it right now.-請稍等一下，我馬上給你辦好。 -Excuse me.-對不起。 -I am sorry.-很抱歉。 -I beg your pardon.-請你原諒。 -Pardon me f

17、or interrupting.-對不起打擾你們了。 -Please excuse me for coming so late.-請原諒我來遲了。 -I'm sorry I was so careless.-很抱歉我太粗心了。management 經(jīng)營、管理market price 市價cashier's desk 兌換處coin 硬幣accounting desk 帳務(wù)處check-out time 退房時間voucher 證件price list 價目表check, cheque 支票sign (動)簽字interest 利息form 表格reservation 預(yù)訂rec

18、eption desk 接待處tip 小費reservation desk 預(yù)訂處luggage office 行李房per thousand 千分之spare (形)多余的postpone (動)延期cancel (動)取消travelers cheque 旅行支票pay (動)付款fill (動)填寫administration 管理、經(jīng)營note 紙幣registration desk 入宿登記處lobby 前廳luggage rack 行李架visit card 名片identification card 身份證rate of exchange 兌換率conversion rate 換

19、算率charge (動)收費珍妮斯Excuse me, my boyfriend and I booked a double room, but the room we got is only a single. 你好，我和男朋友訂了個雙人間，但現(xiàn)在卻是個單人間。 雷Yes, can we get it changed for a double? 對，能換成雙人間嗎？ 珍妮斯Oh，no. I am really sorry for our mistake, but now the double rooms are fully booked. 哦，我非常抱歉，但現(xiàn)在雙人間都訂滿了。 雷You m

20、ean we have to make do with it, right? 你是說我們必須得湊和了？ 珍妮斯No, of course. We will arrange for another hotel to serve you where they still have some double rooms available. 沒，我們沒這個意思。我們會再安排一家酒店，那里會有雙人間的。 雷That is good. Is that hotel far away from here? 那就好。離這兒遠嗎？ 珍妮斯No, it is just five hundred meters awa

21、y. We'll take you over there and offer you a free dinner. 不遠，離這兒也就五百米吧。我們會把你們送過去，還會提供一頓免費晚餐。 酒店早餐英語口語水果: 西瓜 Water melon 調(diào)料: 方糖 Sugar 西紅柿 Tomato 鹽 Salt 香蕉 Banana 醬油 Soy sauce 梨 Pear 果醬 Jam 橙 Orange 椒鹽 Pepper 葡萄 Grape 醋 Vinegar 點心: 蛋糕 Cake 黃油 Butter 煎餃 Fried dumpling 雙面煎蛋 Fried over 油條 Deep-fried

22、dough sticks 單面煎蛋 Sunny side up 肉包 Steamed stuffed buns 咸鴨蛋 Salt ducks egg 夾餡面包 Bread sandwich 1.Welcome to our restaurant. 歡迎到我們餐廳來。 烤面包 Toast 2.Have a good time! 炒飯 Fried rice 祝您用餐舒暢！ 炒面 Fried Noodles 3.You are welcome. 不用謝。 稀飯 Rice grud 4.Im sorry Its my fault. 飲料: 牛奶 Milk 很抱歉，那是我的錯。 豆?jié){ Saybean m

23、ilk 5.Where is the washroom? 橙汁 Orange juice 衛(wèi)生間在哪兒？ 6.This way please. 咖啡 Coffee 請這邊走。 黑咖 Blak coffee 7.Im afraid You should pay it extra. 對不起，恐怕這個要額外付費。 奶咖 White coffee 8.The coffee is free for you. 紅茶 Red tea 這咖啡是為您免費提供的。 9.How wold you like to pay in cash or by credit card? 綠茶Green tea您如何付款，刷卡還是

24、現(xiàn)金？ 10.This is your billPlease check it and sign here. 這是您的帳單，請核查并簽字。 酒店中餐英語口語中餐英方 式 食品名稱 蔬菜名稱 fried煎 Lobster龍蝦 cueumber黃瓜saute炒 crab蟹 spinach菠菜Boil煮 oyster牡蠣 tomato蕃茄stew燴 shrimpy蝦 patato馬鈴薯roast烤 pork / meat肉 vegetable蔬菜grill鐵扒 mutton 羊肉 shoots筍 Broil串燒 lamb羔肉 aukergine茄子steame 蒸 duck鴨 spring onio

25、n大蔥smoked熏 chicken雞 onion洋蔥salty咸 beef牛肉 chili辣椒 sweet甜 fish魚 mushroom香菇sour酸 prawn大蝦 bean豆hot 辣 croaker 黃花魚 garlic大蒜soy 醬 rib 排骨 主 食Bamboobitter苦 hoof蹄 rice 米飯 pepper salt 椒鹽 eels鱔 noodle 面條 Beverage飲料 turtle甲魚 cake蛋糕 tea 茶 seafood海鮮 pastries糕餅 coffee 咖啡 pomfret鯧魚 Toast烤面包beer啤酒 abalone鮑魚 croissant

26、半角面包Juice果汁 Mineral water 礦泉水Sode water 汽水 Welcome to our restaurant.歡迎到我們餐廳。How many person?幾位？Here is the menuMay I take your order?這是菜單，可以了點菜嗎？What kind of food(drink)would you like?請問你要點什么菜（飲料）？Would you like fruit(soupfishrice)? 你想要點水果嗎？(湯、魚、米飯)Do you have a meal voucher? 你有餐券嗎？Please enjoy you

27、r meal.請你慢用。Thats all for your dishes.您的菜上齊了。This way please to take your order. 請到這邊來點菜。Hope you drop in again.歡迎再次光臨。酒店客房中央英語口語客房中心）Word ListRun褪色Colourfast不褪色Stain污點Washed水洗Mended縫補Medicene內(nèi)服藥Switch電開關(guān)PhraseTake care of 照顧A couple of 一對Check into調(diào)查Out of order狀況不好Night stand床頭木柜Useful Expressions

28、1.We will come and clean your room at once.我們立刻就來打掃您的房間。2.Im sorry to disturb you sir.對不起，先生，打攪你了。3.How about tidying up in the bathroom?幫您整理一下衛(wèi)生間，好嗎？4.Dry-cleaning?您的衣服是要干洗嗎？5.Laundy for wash?您的衣服要濕洗嗎？6.Is this for pressing only?您的衣服要熨燙嗎？7.Can I send your laundry back in the aftermoon(evening)?下午(晚

29、上)把衣服送回您房間可以嗎？8.Please sign on the laundry list.請在洗衣單上簽名。9.Please make a extending at the front desk?您的房間要辦續(xù)??？10.If you need massage please dail 6969.假如要按摩服務(wù)，請撥打 6969。11.The light in my bedside lamp doesnt work.床頭燈的燈泡壞了。12.There is somthing wrong with the water tap Can you ask somebody to repair it?

30、水龍頭壞了，你能過來修理一下嗎？13.The door to the private bathroom wont lick.我洗澡間的門鎖不上。14.The elevator is over there?電梯在那邊。15.Welcome to Yuhuan Grand Hotel!歡迎光臨玉環(huán)大酒店！16.Could you sign on the billplease?請您在單子上簽字，好嗎？17.Would yo pay cashplease?請您付現(xiàn)金，好嗎？酒店樓層崗位英語口語樓層）Word ListLaundry洗衣Mini-bar/Refrigerator冰箱Ice冰塊Cocacola可樂Mineral water礦泉水Cigarette香煙Sugar方糖Cold water涼開水Hanger衣架Electric Kettle電水壺Glass水杯Cup瓷茶杯Telephone Book電話本Hair Drier電熱吹風(fēng)機Washed水洗Damage毀壞，損壞Compensate賠償，補償Dry Cleaned干洗Pressed/Iron熨燙Slipper拖鞋Soap香皂Newspaper報紙Toilet Paper衛(wèi)生紙Towel毛巾Bath Towel浴巾Floor Towel地巾Sm