Dell運作系統(tǒng)(2)

1、1歡迎訪問全國首個整合營銷論壇：2歡迎訪問全國首個整合營銷論壇：目錄目錄Dell質(zhì)量系統(tǒng)Dell品質(zhì)系統(tǒng)流程Dell選擇供應(yīng)商流程Dell管理供應(yīng)商流程Dell安全啟動商化模式Dell安全啟動模式Dell的持續(xù)進步Dell工程變更通知要求Dell ECN 控制Dell送樣段要求3歡迎訪問全國首個整合營銷論壇： RelationshipProcessPerformanceImprovement4歡迎訪問全國首個整合營銷論壇：Dell Quality SystemSupplier Quality RELATIONSHIPSupplier Quality PROCESSSupplier Qualit

2、y PERFORMANCESupplier Quality IMPROVEMENTSupplier SurveySupplier Quality Standard (SQS)Quality AgreementQuality System Audit (QSA)Process AuditQuality Mgmt Plan/MQTPPAPNew P-Plan & ScorecardSafe LaunchYield/Line/ Field MetricsDaily,Weekly, Monthly ReportsQuarterly Quality Review (QQR)Closed Loop CA

3、SystemContinuous Improvement Process (CIP)Business RelationshipProcess Establishment & QualificationCustomer ExperienceDrive Change5歡迎訪問全國首個整合營銷論壇：DELL品質(zhì)系統(tǒng)流程品質(zhì)系統(tǒng)流程IdentifyPotentialSuppliersShareQualityExpectationsNegotiateQualityCommitmentExchangeQualityGoalsNPP/SC StartAudit MFG.FacilitiesImplement

4、CorrectiveActionsIdentifyImprovementOpportunitiesReviewPerformancew/ SupplierEvaluateTotalCustomerExperienceMonitor lLine & FieldPerform.Safe LaunchCreateQualityManagementPlanReviewDesign &LessonsLearnedMonitorSupplier LinePerformanceQuarterlyBusinessReviewsTrackLessonsLearnedRELATIONSHIPPROCESSPERF

5、ORMANCEIMPROVEMENTEXISTINGSUPPLIERAND/ORTECHNOLOGYNEWSUPPLIERAND/ORTECHNOLOGY確定可以合作的供應(yīng)商提出品質(zhì)期望商議品質(zhì)意責(zé)任交換品質(zhì)目標(biāo)至生產(chǎn)地稽核設(shè)計審查&預(yù)防制定品質(zhì)管理計劃安全放行(量產(chǎn))監(jiān)控供應(yīng)商生產(chǎn)線生產(chǎn)線及應(yīng)用段監(jiān)控客戶心聲評價商業(yè)評審(每季)供應(yīng)商評審確定改善時機執(zhí)行改善對策追蹤及預(yù)防6歡迎訪問全國首個整合營銷論壇：Based on ISO 9001/9002Perform Supplier SurveyShare SupplierQuality StandardPerform QualitySystem

6、s AuditPerform Process AuditNegotiate QualityAgreementSupplier SelectionDecisionSQE with new supplierSQE with SupplierSQE with SupplierSQE with SupplierSQE with Legal Team &(Supplier Legal Team)SQE / Business TeamSet Quality Goalswith SupplierSQE with Supplier(完整的稽核包括將近122個問題)90-100% = Approved70-89

7、% = Conditionally 70% = Not approved 7歡迎訪問全國首個整合營銷論壇：DELL管理供應(yīng)商流程管理供應(yīng)商流程SQE leadsQuality Mgmt Planning(OEM and Supplier)Safe LaunchPerform Process Audit(if not done earlier)Managing / MonitoringQuarterly QualityReviewsSupplier CorrectiveActionsManage ContinuousImprovement ProcessSQE leadsSQE leadsSQE

8、 leadsSQE partcipates with OEMManagement TeamSQE leadsNew Product Plan andScorecardSQE leadsSupplier QualityPerformanceSupplier-RelatedEngineering ChangesPPAP, Production PartApprovalSQE leadsSupplier Management starts after supplier selection is completed8歡迎訪問全國首個整合營銷論壇：Dell Safe Launch簡化模式簡化模式Volu

9、meQualityYields91% 91.5% 92% 92.5% 93%.5 50 195 500 1000 2000 3000.Safe Launch ProcessTest Point 1, 2, 3,4, etc.Improved Quality/Process Optimization Controlled Pilot and Ramp9歡迎訪問全國首個整合營銷論壇：Qual Build/TestRFDPilotBuild/TestFAIVolume RampFCSRTSFVSQual Test2674OEM Supplier QA83 Check Point 1: Supplie

10、r QA Approved Check Point 2 Qual Test exit Check Point 3 Qual Build Completed Check Point 4 Release from Development (RFD) Check Point 5 FAI complete Check point 6 Ready To Ship (RTS) Check point 7 First customer ship (FCS) Check Point 8 Full Volume Ship achieved (FVS) RFD Release From Development R

11、TS Ready To Ship FAI First Article Inspection (Pre-Ramp) FCS First Customer Ship FVS Full Volume ShipDurationSee Ramp Plan15Dell Safe Launch模式模式10歡迎訪問全國首個整合營銷論壇：Customer ExperienceResults of SuccessTotal Quality ProcessFoundation and Enabler to Success 品質(zhì)系統(tǒng)設(shè)計品質(zhì)品質(zhì)改善製程預(yù)防供應(yīng)商及早介入分包商管理供應(yīng)商全面的品質(zhì)CIPIFIRLRRY

12、ieldCIPContinuous ImprovementAction that Drives SuccessDrive Quality the Source through.Dell Continuous Improvement(CIP)11歡迎訪問全國首個整合營銷論壇：Dell工程變更通知要求工程變更通知要求Any supplier changes to form, fit, function, or appearance 任何影響外形結(jié)構(gòu)，安裝，功能，或外觀的變更須通知OEM must be notified in writing OEM須被書面通知到Required number of

13、 days notice should be defined in the QPM/MQT 應(yīng)定義所需的通知天數(shù)OEM SQE should be the conduit for any supplier changes - not OEM manufacturing or engineering 任何供應(yīng)商變更應(yīng)通過OEM SQE管道（非OEM制程或工程）OEM SQE works with Supplier to ensure OEM is notified of supplier changes OEM SQE應(yīng)該對供應(yīng)商的變更作掌控並確保OEM被通知到Supplier RelatedE

14、ngineering Changes12歡迎訪問全國首個整合營銷論壇： -選自Dell低功率連接器規(guī)範(fàn)13歡迎訪問全國首個整合營銷論壇：Dell DocumentDell Document NumberPurposePart Qualification ProcessCor.30.WWP.SQ.0014Overview Document to DellQual Process: To determine if all Dell engineering design record and specification requirements are fully understood by the

15、 supplier and that the suppliers process has the potential to produce product meeting these requirements during actual production at the normal production rate14歡迎訪問全國首個整合營銷論壇： Figure 1 Element Description L1 L2 L3 Part Submission Warrant S S S Sample Product (Cosmetically defined) S S S Gage Reliab

16、ility & Repeatability S S S Process Capability Studies S S S Dimensional Evaluation (First Article Inspection Results) S S R Process FMEA S R R Process Flow Diagram S R R Process Management Plan S R R Process Definition Documents R R R Work Instructions and/or Checking Aids R R R Other S R R *S=Supplier Submit/R=Supplier Retain Submission Level15歡迎訪問全國首個整合營銷論壇：Submission Basis Level Contact Initial Submission 1 Product Eng. Engineering Changes 2 Product Eng. Tooling Transfer, Replacement, Additional, et