人力資源管理自查體系

1、An HR AuditDepartme nt Orga ni zati on Questi onn aireThe Huma n Resources Departme nt is structured, orga ni zed and equipped to provide overall strategy, direct ion and effective man ageme nt of the orga ni zati on huma n resources fun cti on to accomplish orga ni zati onal objectives.1. Is there

2、one department or function within the organization that is responsible and acco un table for pla nning, establish ing, oversee ing and coord in ati ng all huma n resource policies, systems and services for all 11 major categories?2. Does the senior-level human resources manager report to the same le

3、vel position as all other major staff and line departments within the organization?3. Does the senior human resources manager participate in addressing theorganization s strategic, tactical and policy issues?4. Does the senior human resources manager integrate all HR activities with theorga ni zatio

4、 n s strategic bus in ess pla n.5. Does the Huma n Resources departme nt dem on strate a clear un dersta nding of orga ni zati onal and customer n eeds?6. Are HR services and functions aligned and prioritized to organizational and customer n eeds?7. Has a department mission statement been developed

5、explaining its purpose withi n the orga ni zati on?Has this missio n stateme nt bee n com muni cated to all man ageme nt pers onn el?Has this missio n stateme nt bee n com muni cated to other customers throughout the orga ni zati on?If so, to whom?How?8. Does the Human Resources department take a le

6、ad in striving for a more empowered and participative work force (productivity improvement, cost reduction, quality improvement and improved quality of work life programs?)9. Has a Human Resources department organization chart been published and distributed?If so, to whom?Does the organization chart

7、 clearly define functional responsibilities and whom customers can contact for service?10. Are job descriptions established for all HR personnel stating major job objectives, responsibilities and accountabilities?11. Do all HR personnel understand their respective roles and relationships to others i

8、n the department?12. Are department personnel cross-trained to perform duties outside their major areas of responsibility?13. Do they work on team and department task force projects?14. Are departmental personnel professionally and technically competent?15. Do they serve as internal consultants to m

9、anagement as well as counselors to employees?16. Does the department staff work well as a team?17. Are they readily accessible to all customers?18. Are department personnel provided adequate training and professional development to meet organizational challenges and demands?19.Is involvement in prof

10、essional and technical groups encouraged?Does the department subscribe to major technical and professional journals?20.Is there a credible performance appraisal in place clearly stating mutually established goals and objectives for department personnel?21. Are human resources staff compensated accor

11、ding to market standards?Are they compensated based on comparable positions within the organization?22. Does department staff effectively balance organizational with employee needs and act as an intermediate for both?23.Is the Human Resources department results-oriented (i.e., measuring costeffectiv

12、eness and the bottom line results of human resources programs)?If so, is it attentive to the bottom line and does it demonstrate a business orientation?24. What is the span of control of the top position within the departments (i.e., how many and which positions report to it)?Are supervisors or mana

13、gers reporting to other mid-level managers?How many employees are in the Human Resources department? What is the ratio of HR department staff to all employees served?How does this compare to the staffing levels of other comparable organizations offering similar services?25. Are HR needs and programs

14、 accounted for in the organization s budgetingprocess?26. Does the organization make plans for ensuring that HR s future needs are met?27.On a scale of one to seven (seven being the highest and four being adequate), how would the Human Resources team rate the overall effectiveness and structure of y

15、our Human Resources department?28.On the same one-to-seven scale, how do you think other department heads would rate the overall effectiveness and structure of the HR department?On the same one-to-seven scale, how do you think the employees would rate the overall effectiveness and structure of the H

16、R department? Explanation of Department Organization QuestionnaireFor each of the 11 categories, the Self-Audit questions are designed to rate how well the HR department achieves the purpose of the category definition stated at the top of the questionnaire: Is the HR department structured, organized

17、 and equipped to provide overall strategy, direction and effective management of the organization human resources function to accomplish the organization s objectives?Questions one through nine explore how department leaders achieve organization objectives, are part of management s strategic plannin

18、g effort and assist in makingdecisions that affect bottom-line results. These questions both help ensure that HR sefforts are in accord with customer needs and suggest ways HR teams can take the lead in helping customers get the most out of the organization s human resources.Questions 10 through 26

19、address communicating department functions and services to all customers, staff objectives and internal relationships, staff s dual role as inteconsultants to management and counselors to employees, staff competence and flexibility, cross-training, balancing employee needs with business needs and a

20、bottom-line results orientation.The components of question 24 also relate to staff size, structure and span of control. Industry-specific standards for staff size are available from a variety of professional publications, such as the Saratoga InstitutessSs uHrvReyE ffectiveneand national and regiona

21、l statistics compiled by the Bureau of National Affairs (BNA). Any surveys that relate specifically to your type of organization will make that benchmark more credible.Questions 25 and 26 address resources and planning to ensure the delivery of required services.Human Resources Planning/Organization

22、al Development QuestionnaireThe process of identifying and providing ways to fulfill the organizationsdevelopmental and human resource needs.1. Is there one position accountable for reviewing the organization s humanresources requirements?2. How is this review carried out?Formally/informally? (pleas

23、e describe)3. How often is this analysis updated (e.g., yearly, every two years, three years or more)?4. Do your projected needs include the following considerations?Availability of outside workforce demographics (age, sex, minority classification, education, skills level, occupations, etc.)Anticipa

24、ted changed in your organizations technology, processes, products/services and markets.Personnel needs these changes will require (e.g. new skills, education, knowledge and abilities).5. Which sources outside the organization provide these demographics?6. What sources within the organization provide

25、d this information?7. To whom are these projections communicated?How often?How far into the future?8. Is there one position accountable for reviewing and assessing the HR department s skills, education, interests and needs?9. How is this assessment carried out (formally or informally)? (Please descr

26、ibe.)10. How often is this assessment updated (e.g. yearly, every two years, three or more years)?11. To whom are this assessment and any projections communicated?How often?How far into the future?12. Are this assessment and projections used for training and development?13. Are this assessment and p

27、rojections (workforce requirements) used for career planning (matching organizational and individual skills, abilities and needs)?14.Is there a formal career planning process in place?15.Is there a career counseling system to identify individual skills, interests and needs, and which offers inplacem

28、ent and/or developmental assistance?16. Are high-potential employees identified for key positions?If yes, is there a succession plan to target high potential employees?17. Are human resource projections (i.e., numbers, job classifications, skills, knowledge, ability and education levels) identified

29、in the recruitment plan?How far into the future?18.If the human resources plan calls for restructuring or downsizing, are there strategies set to deal with displaced employees?Is outplacement assistance offered?Are there strategies to support remaining employees?19. Are the human resources projectio

30、ns a part otfhe organization s budgeting process?20. Does the organization have plans for ensuring its development and human resource needs are met?21.On a scale of one to seven (seven being high and four being adequate), how do you think the HR staff rates the human resources planning/organizationa

31、l development process?22.On the same one-to seven scale, how do you think other departments would rate the human resources planning and organizational development process now in place?Explanation of Human Resources Planning/Organizational Development QuestionnaireAffirmative answers to all the quest

32、ions in this section means the organization s development and human resource needs are being met. The emphasis is on connecting organizational development and workforce need projections with internal and external workforce skills.Questions one through seven deal with influences on the planning proce

33、ss) changing workforce, markets and customers, products, services, technology/skills base and identification of external supply).Questions eight through 17 deal with internal assessment and availability of these same considerations: organizational development activities in management development, tr

34、aining, career and succession planning to satisfy workforce demands within the organizations. If the internal labor supply is greater than the need, then the tougher issues of resource reallocation have to be addressed (questions 18 and 19).Human resources planning is particularly important for emer

35、ging, rapid-growth and high tech businesses. Mature businesses in need of new products, services, markets, acquisitions or divestitures must also plan to identify, attract or reallocate the talent necessary for revitalization and continued competition.Here s a little piece oinf formation about that

36、technological revolution, a headline from an article reporting on a study by Worldwatch Institute back in 1980: Micro Electronics Seen Producing Sweeping Industrial Change. That s certainly old newsabout the future, but thereason tso agoreback to this story to remind us they told uswhat was going to

37、 happen. Most of us just didn t pay attention.Recruitment and Selection QuestionnaireThe process providing timely recruitment, selection and placement of high- quality employees to satisfy the organization s staffing requirements.1. Is there a policy in place stating the organization s philosophy on

38、 recruitmentand selection?Does the policy contain procedures to guide managers through the recruitment and selection process and describe how to get help?2. Is there one position within the organization accountable for overseeing and coordinating recruitment and placement?RECRUITMENT3. Is there a fo

39、rmal process in place for identifying job vacancies?4. Briefly describe the process from needs identification through final approval authorization.5. Is recruitment done proactively from a planning mode (i.e., projected workforce plan) as well as reactively to immediate replacement and new job openi

40、ngs?Is recruitment linked to human resources planning (projected workforce requirements)?6. Is a job analysis conducted for each position?Does the job analysis accompany the hiring authorization?Does the job analysis accurately identify the key objectives and responsibilities of the position?skills

41、needed (iskills neededDoes the job analysis accurately identify the essential can do skills, abilities, knowledge, education and experience)?Does the job analysis accurately identify the essential will doleadership, interpersonal, entrepreneurial, communication and good attitude)?7. Is consideration

42、 given to internal candidates for all or some job openings before outside recruitment begins?If some positions are determined to be filled from within, how is this determination made?8. Is there a formal job posting procedure in place?If so, does the job posting contain the job objectives, needs and

43、 requirements cited in the job analysis (#6 above)?9. Are recruitment strategies (methods to obtain qualified candidates) set before active recruitment begins?Who participates in the strategy development?Does this strategy include affirmative action and diversity needs?10. What kind of recruiting so

44、urces does your organization use and for what positions: Newspaper sources?Professional journals/periodicals?College recruiting?Special events recruitment (e.g., job fairs and expos)?Community referral agencies (e.g., state employment and training offices)?Quasi-search methods (e.g., hourly rate pai

45、d to recruiting professionals for targeting candidate sourcing or use of professional candidate researchers)?Employee referral?Internal computerized applicant database?Professional networking (e.g., associations)?Direct mail recruitment?Personal networks (e.g., local competitors, customers, supplier

46、s, outplacement firms or industry research)?If so, please give examples:11. Does your organization measure the effectiveness as well as the costs of these recruiting sources?12. To whom are these performance measures and recruiting costs communicated? SELECTION13. Does the HR department perform all

47、initial screening of candidates?14. Are candidate telephone interviews, teleconferencing or video screening conducted before personal interviews?15. How many candidates are typically interviewed before filling a position and at what levels?16. Who participates in the interview and at what intervals?

48、How many people are typically involved in the interviewing process?Are panel interviews used?Who makes the final hiring decision?17. Are hiring managers trained in objective selection (e.g., interviewing techniques, position-related questions and legal implications)?18. Are reference checks conducte

49、d on all candidates?Who performs the reference checks?19. Are tests or personality profiles used in the selection process?Are they professionally validated?20. Are drug tests administered to all new employees as a condition for hire?21. Does the organization compare the number of job openings and wo

50、rkforce projections with the HR department s recruitment and selection capacity?Are peak and low hiring cycles identified?22. Has the organization examined or evaluated any of the following alternatives to satisfying workforce requirements:Project or contract outsourcing?Temporary placement?Internal

51、 temporary placement pool?Part-time employment and job sharing?23. Are all employment costs accounted for in the organization s budget?24.On a scale of one to seven (seven being the highest and four being adequate), how do you think the HR team would rate the effectiveness of the recruitment and sel

52、ection process?25.On the same one-to-seven scale, how do you think departments would rate the effectiveness of the recruitment and selection process?Explanation of Recruitment and Selection QuestionnaireThe purpose of the Recruitment and Selection questions is to improve critical staffing needs in a

53、 timely manner and with quality candidates.Questions three through 12 examine how the company attracts job candidates. Question ten deals with finding candidates. Cost-benefit analyses of all hiring sources (questions 11 and 12) will tell you where to place your recruiting energies and financial res

54、ources.Questions on the selection process (13 to 20) may be more important to government agencies and contractors because of highly regulated selection criteria, affirmative action and diversity implications. Fiscal constraints and regional preferences may also restrict government staffing professio

55、nals to the most inexpensive sources, regardless of their results.What makes a successful manager is the ability to influence positive behavior and to hire the best talent. HR professional counseling, guidance and training on effective interviewing and selection are essential to help managers make t

56、he right hiring decisions. It is also essential that the selection criteria be equally and consistently applied to all applicants.Companies efforts to reduce both their workforce and their fixed labor costs have resulted in less costly ways to satisfy workforce requirements. These include outsourcin

57、g and temporary workers, which transfer costs on a variable basis. This is why Manpower, Inc. has become the largest employer in the U.S. today. If your organization uses these methods, be aware of possible long-term quality problems resulting from reduced commitment and lack of company pride.Compen

58、sation QuestionnaireA system of evaluating jobs and compensating employees to ensure that the organization attracts, retains and motivates employees to accomplish organizational objectives.1. Does the organization have a policy clearly stating its position on employee compensation?Is this policy linked to the organization s management philosophy on compensatingemployees, and does it reinforce the values of the organization?Is the organization s compensation philosophy clearly communicat