The7CsofCommunication溝通的七個(gè)重點(diǎn)

1、The 7 Cs of CommunicationA Checklist for Clear CommunicationThink of how often you communicate xrith people during your day You write emails, facilitate meetings, participatc in conference calls, create reports, devisu presentations, debate with your colleagues* the list goes on.We can spend almost

2、our entire day communicating. So, how can we provide： a hu使 boost to our productivity? We can make sure that we communicate in the clearest, most effective way possible This is why the 7 Cs of Communication arc helpful. The 7 Cs provide a checklist f）r making sure that your meetings, emails, confere

3、nce calls, reports, and presentations arc well constructed and clear 一 so your audience gets your messageAccording to the 7 Cs, communication needs to be: Clear. Concise. Concrete. Correct. Coherent Complete. Courteous.In this article, we look at each of the 7 Cs of Communication, and well illustrat

4、e each element with both good and bad examples.1. ClearWhen writing or speaking to someone, be clear about your goal or message. XThat is your purpose in communicating with this person? If you1 re not sure, then your audience w（）n*t be sure either.To be clear, try to minimize the number of ideas in

5、each sentence Make sure that its easy for your reader to understand your meaning. People shouldnt have to Mrcad between the lines* and make assumptions on their own to understand what youVe trying to say.Bad ExampleHi John,I wanted to write you a quick note about Daniel, whos working in your departm

6、ent. He s a great asset, and Fd like to talk to v（）u more about him when you have time.JBest,SkipWhat is this email about? Well, we*re not sure First, if there arc multiple Daniels ill Johis department, John w（）iTt know who Skip is talking about.Next, what is Daniel doing, specifically, thafs so gre

7、at? We d（）nft know that either. 】rs so vague that John will definitely have to write back for more information.Last, what is the purpose of this email? Does Skip simply want to have an idle chat about Daniel, or is there some more specific goal here? There s no sense of purpose to this message, so i

8、ts a bit confusing.Good ExamplcLuts sec how we could change this email to make it clear.Hi John,I wanted to write you a quick note about Daniel Kedar, wh（/s working in your department. In recent weeks, hes helped the IT department through several pressing deadlines on his own time.精品 Wcvc got a toug

9、h upgrade project due to run over the next three months, and his knowledge and skills would prove invaluable. Could we please have his help with this work?Id appreciate speaking with you about this. When is it best to call you to discuss this further?Best wishes,SkipThis second message is much clear

10、er, because the reader has the information he needs to take action2. ConciseWhen you1 re concise in your communication, you stick to the point and keep it brief. Your audience d()0811 want to read six sentences when you could communicate your message in three Arc there ally adjectives or Hfiller wor

11、ds1 that you can delete? You call often eliminate words like Hfor instance；1 “you see；1 Hdcfinitely；r ”kind of；1 恤mllyj Mbasically,M or T mean.M Arc there any umicccssary sentences? many!) and vivid facts, and thcrc laser like fbcus Your message is solid.Bad ExampleConsider this advertising copy:The

12、 Lunchbox Wizard will save vou time every day.JJ/A statement like this probably sell many of these products. There s no passion, no vivid detail, nothing that creates emotion, and nothing that tells people in the audience why they should care This精品message isnt concrete enough to make a difference.精

13、品(rood ExamplcHow much time do you spend evury day packing your kids lunches? No more! Just take a complete Lunchbox Wizard from yur refrigerator each day to give your kids a healthy lunch AND have more time to play or read with them!This copy is better because there arc vivid images. The audience c

14、an picture spending quality time with their kids 一 and what parent could argue with that? And menrioning that the product is stored in the refrigerator explains how the idea is practical. The message has come alive throui these details 4. CorrectVClicii your communication is correct, it fits your au

15、dience. And correct communication is also error-free communication. Do the technical terms you use fit your audicncc*s level of education or knowledge? Have you checked your Tiling for grammatical errors? Retnember, spell checkers w()n*t catch evurything. Arc all names and titles spelled correctly?B

16、ad ExampleHi Daniel,Thanks so much f()r meeting me at lunch today! I enjoyed our conservation, and Im looking forward t)moving ahead on our project. Im sure that the tro-wcak deadline woiVi be an issue.Thanks again, and Pll speak to you soon!Best,Jack MillerIf you read that example fast, then you mi

17、ght not have caught any errors. But on closer inspection, youll find two. Can you sec them?The first error is that the writer accidentally typud consenation instead of conversation This common error can happen when yr the new employee handbookThanks,MichelleAs vu can sec, this email docsiVt communic

18、ate its point very well. VCherc is Michelles feedback on Tracfs report? She started to mention it, but then she changed the topic to Fridays meeting.Good ExamplcHi Traci,I wanted to wrik： you a quick note about the report you finished last weekgave it to Michelle to proof, and she let me know that t

19、here arc a fcw changes that youll need to make. Shell email you her精品detailed comments later this afternoon.精品Thanks,MichelleNotice that in the g（）（）d example, Michelle docs not mention Friday*s meeting. This is because the meeting reminder should be an entirely scp;iratc email This wayT Traci can d

20、elete the report feedback email after she makes her changes, but save the email about the meeting as her reminder to attend. Each email has only one main topic.6. CompleteIn a complete message, the audience has everything they need to be informed and、if applicable, trike action. Does your message in

21、clude a ncall to action0, so that your audience clearly knows what you want them to do? Have you included all reliant information 一 contact names, dates, times, locations, and so on? Bad ExampleHi every one,I just wanted to send you all a reminder about the meeting were having tomorrow!See you then,

22、ChrisThis message is not complete, f（）r obvious reasons. meeting?is it? VClicrc? Chris has lefthis team without the ncccssar information.Good ExamplcHi every one,I just wanted to remind you about tomorrow meeting on the new telecommuting policies. Thu meeting will be at 10:00 乩m(xù) in the sccond-lcrcl

23、conference room Please let me know if you can*t attend.See you then,Chris7. CourteousCourteous communication is friendly, open, and honest. There arc no hidden insults or passive-aggressive tones. You keep your readers viewpoint ill mind, and yourre empathetic to their needs.Bad ExampleJeff,I wanted

24、 to let you know that 1 doift appreciate how your team always monopolizes the discussion at our weekly meetings 1 have a lot of projects, and I redly need time to get my tuarrfs progress discussed as well So far, thanks to your department, I haven*t been able to do that. Can you make sure they make time f（）r me and mv team next week? *Thanks,PhilWell, thats hardly courteous! M