酒店客房翻床程序標(biāo)準(zhǔn)操作(中英文)

1、酒店客房翻床程序標(biāo)準(zhǔn)操作why is this task important for you and our guests?為什么此項(xiàng)任務(wù)對(duì)您和客人如此重要?answers: 回答:1. we can increase our gsts score.能夠提升客人滿意指數(shù)2. i can show my professionalism.能夠展示我們的專業(yè)3. i want to make our guests feel comfortable.希望讓我們的客人感覺(jué)更舒適4. the mattress live is longer and i can save cost.能增加使用壽命,降低成本w

2、hat/ steps步驟how/ standards如何做/標(biāo)準(zhǔn)1) turning schedule翻床程序note the turning schedule on the mattress, side by side.在床尾的兩頭注明月份2) remove items on or near the bed將床周圍的物品移開(kāi)remove any items that are on the bed or nearby.將靠近床周圍的物品移開(kāi)be careful with bedside lamp when turning.在翻床時(shí)應(yīng)特別注意床頭燈?3) responsibility主要職責(zé)ho

3、usekeeping office will inform about the schedule. 客房部辦公室將會(huì)規(guī)定翻床的程序和要求(每3個(gè)月的最后一個(gè)月的最后10天翻床)each attendant is responsible for their section. 每個(gè)員工應(yīng)對(duì)自己的區(qū)域負(fù)責(zé)4) action行動(dòng)1st turn; slide the mattress round the bed head to the foot of the bed. april, may and june should be displayed.第一次翻床時(shí)應(yīng)將床頭調(diào)至床尾,4,5,6月份應(yīng)在床尾2

4、nd turn; lift one side of the mattress and turn it sideways, july, aug, sept should be displayed.第二次翻床時(shí),將床墊的一邊抬起,放在一旁.7.8.9月應(yīng)在床尾3rd turn; slide the mattress round from the foot of the bed to the bed head. oct, nov and dec should be displayed.第三次翻床,將床墊從床腳到床頭旋轉(zhuǎn)一圈,10,11,12月份應(yīng)在床尾.4th turn; lift one side

5、 of the mattress and turn it sideways. jan, feb, march should be displayed第四次翻床,將床墊的一邊抬起放在一邊,1,2,3月份應(yīng)在床尾.5) check檢查repeat the cycle.重復(fù)make sure the mattress is placed accurately and correctly on the box spring.確保床墊合適的放在床架上面.always check the mattress for stains and clean if necessary.經(jīng)常檢查床墊是否有污跡并清理干凈

6、.floor supervisor to carry out spot-checks on mattresses to ensure that they are correctly placed and clean.樓層主管抽查床墊是否有污跡,確保床墊隨時(shí)保持干凈.6) maintenance維修if it is needed, ensure damaged mattresses get repaired immediately.確保損壞的床墊立即修補(bǔ)好.report damages to the floor supervisor and he/she reports these defects to hk.將床墊損壞情況報(bào)告樓層主管和客房部.summary questions: 問(wèn)題概述:1. what is important about the turning procedure of mattresses? 翻床程序中什么最重要?2. what are the turning months? 哪幾月需要翻床?3. how do i know when to turn the mattress? 我怎么知道什么時(shí)候翻床?4. do i need to report defects to hk or can i report this defect immediat