《導(dǎo)游服務(wù)規(guī)范》英文版.doc

精品文檔Part one1. What should a local guide do before meeting the tour group?(1) Make sure the arrival time of the tourists vehicle;(2) Contact the bus driver;(3) Verify the exact time of tourists arrival;(4) Inform the baggage clerk;(5) Before the tour group comes out, stand at a visible place where passengers exit, with receiving sign held high in the hand.2. When tour group arrive by a vehicle, what should a local guide do?(1) Recognize the tour group;(2) Count the number of the group;(3) check the baggage and hand it over (4) Gather the tourists and help them to get on the bus.3. What should a local guild do on the way to the hotel?(1) Address a welcome speech;(2) Adjust the time;(3) Explain on the way;(4) Inform the meeting time and location. 4. What information should be included in the first explanation along the way?(1) Scene introduction. Introduce the main buildings attractions and scenes along the way;(2) customs and habits guide 。The local guide should timely introduce the local history, geography, population, areas, climate, culture, customs, cuisine, specialties and distribute pamphlets maps to tourists. The local guide還可適時(shí)地技術(shù)市容市貌、城市發(fā)展概況以及沿途經(jīng)過的重要建筑、街道等；(3) Introduction of hotel. The local guide should mention the name of the hotel, class location, scale and distance to the airport (railway station, dock);(4) Inform the meeting time and location.1. 地陪應(yīng)從哪幾個(gè)方面做好首次入店服務(wù)工作？(1) Assist the tourists to check in; (2) Introduce the facilities and services of the hotel to the tourists;(3) Lead the tour group to enjoy the first meal;(4) Announce activities schedule;(5) Check the luggage and assist the tourists to their rooms;(6) Arrange morning call;(7) Handle various issues.2. On the way to the scenic spot, what should a local guide do?(1) Reaffirm intra-day activities. (2) Custom explanations. Introduce the customs and natural scenery to the tourists and answer the questions from them;(3) Give commentaries to sightseeing spots.(4)T o activate atmosphere. The local guide地陪可以與游客討論其感興趣的國內(nèi)外問題。也可以適當(dāng)組織一些娛樂活動(dòng)。3. How should a local guide give commentaries to sightseeing spots?(1) In the scenic spot, the local guide should give specific commentaries to sightseeing spots. 講解的內(nèi)容要繁簡適度 including historical backgro