2025年度物業(yè)糾紛調(diào)解合作協(xié)議范本3篇

20XX專(zhuān)業(yè)合同封面COUNTRACTCOVER20XX專(zhuān)業(yè)合同封面COUNTRACTCOVER甲方：XXX乙方：XXXPERSONALRESUMERESUME2024年度物業(yè)糾紛調(diào)解合作協(xié)議范本合同編號(hào)_________一、合同主體二、合同前言2.1背景鑒于物業(yè)糾紛調(diào)解在維護(hù)業(yè)主權(quán)益、促進(jìn)社區(qū)和諧、保障物業(yè)管理秩序等方面的重要作用，為加強(qiáng)物業(yè)糾紛調(diào)解工作，提高調(diào)解效率，甲方與乙方經(jīng)友好協(xié)商，決定建立2024年度物業(yè)糾紛調(diào)解合作協(xié)議。2.2目的本協(xié)議旨在明確甲方與乙方在物業(yè)糾紛調(diào)解工作中的合作事宜，規(guī)范雙方行為，確保物業(yè)糾紛調(diào)解工作的順利開(kāi)展。三、定義與解釋3.1專(zhuān)業(yè)術(shù)語(yǔ)（1）物業(yè)糾紛：指物業(yè)管理活動(dòng)中，業(yè)主、物業(yè)使用人、物業(yè)服務(wù)企業(yè)之間發(fā)生的，涉及物業(yè)管理服務(wù)、物業(yè)共用部位、共用設(shè)施設(shè)備的使用、維修、養(yǎng)護(hù)、管理等方面權(quán)益的爭(zhēng)議。（2）調(diào)解員：指具有法律、經(jīng)濟(jì)、工程技術(shù)等專(zhuān)業(yè)知識(shí)和調(diào)解技能，經(jīng)雙方同意，參與物業(yè)糾紛調(diào)解工作的人員。3.2關(guān)鍵詞解釋?zhuān)?）調(diào)解協(xié)議：指調(diào)解員在調(diào)解過(guò)程中，經(jīng)雙方當(dāng)事人自愿達(dá)成一致意見(jiàn)，形成的書(shū)面協(xié)議。（2）調(diào)解期限：指自調(diào)解員接到調(diào)解申請(qǐng)之日起至調(diào)解協(xié)議簽訂之日止的期限。四、權(quán)利與義務(wù)4.1甲方的權(quán)利和義務(wù)（1）甲方有權(quán)要求乙方在協(xié)議約定的調(diào)解期限內(nèi)，對(duì)物業(yè)糾紛進(jìn)行調(diào)解。（2）甲方有權(quán)要求乙方按照本協(xié)議約定，提供必要的調(diào)解場(chǎng)所、設(shè)施和資料。（3）甲方有權(quán)對(duì)乙方在調(diào)解過(guò)程中的行為進(jìn)行監(jiān)督。4.2乙方的權(quán)利和義務(wù)（1）乙方有權(quán)在接到甲方調(diào)解申請(qǐng)后，對(duì)物業(yè)糾紛進(jìn)行初步審查，決定是否接受調(diào)解。（2）乙方有權(quán)在調(diào)解過(guò)程中，依法履行調(diào)解職責(zé)，維護(hù)當(dāng)事人合法權(quán)益。（3）乙方有權(quán)要求甲方提供必要的調(diào)解資料，協(xié)助調(diào)解工作的開(kāi)展。五、履行條款5.1合同履行時(shí)間本協(xié)議自雙方簽字蓋章之日起生效，有效期為一年。5.2合同履行地點(diǎn)本協(xié)議履行地點(diǎn)為甲乙雙方約定的調(diào)解場(chǎng)所。5.3合同履行方式甲乙雙方應(yīng)按照本協(xié)議約定，共同履行調(diào)解職責(zé)，確保物業(yè)糾紛調(diào)解工作的順利進(jìn)行。六、合同的生效和終止6.1生效條件本協(xié)議自雙方簽字蓋章之日起生效。6.2終止條件（1）本協(xié)議約定的有效期滿(mǎn)，經(jīng)雙方協(xié)商一致，可以續(xù)簽。（2）任何一方違反本協(xié)議約定，經(jīng)另一方書(shū)面通知后，仍未在規(guī)定期限內(nèi)糾正的，另一方有權(quán)終止本協(xié)議。6.3終止程序（2）本協(xié)議終止后，雙方應(yīng)相互退還已收取的調(diào)解費(fèi)用。6.4終止后果本協(xié)議終止后，雙方應(yīng)繼續(xù)履行本協(xié)議約定的保密義務(wù)。七、費(fèi)用與支付7.1費(fèi)用構(gòu)成（1）調(diào)解服務(wù)費(fèi)：乙方提供調(diào)解服務(wù)時(shí)，按實(shí)際調(diào)解案件數(shù)量及復(fù)雜程度收取服務(wù)費(fèi)。（2）場(chǎng)地租賃費(fèi)：如乙方使用甲方提供的調(diào)解場(chǎng)所，應(yīng)支付相應(yīng)的場(chǎng)地租賃費(fèi)。（3）其他費(fèi)用：包括但不限于交通費(fèi)、通訊費(fèi)、資料費(fèi)等，雙方協(xié)商一致后另行計(jì)算。7.2支付方式（1）甲方應(yīng)在調(diào)解協(xié)議簽訂后5個(gè)工作日內(nèi)，向乙方支付調(diào)解服務(wù)費(fèi)及場(chǎng)地租賃費(fèi)。（2）其他費(fèi)用應(yīng)在實(shí)際發(fā)生后的5個(gè)工作日內(nèi)，由甲方支付給乙方。7.3支付時(shí)間（1）調(diào)解服務(wù)費(fèi)及場(chǎng)地租賃費(fèi)應(yīng)在調(diào)解協(xié)議簽訂后5個(gè)工作日內(nèi)支付。（2）其他費(fèi)用應(yīng)在實(shí)際發(fā)生后的5個(gè)工作日內(nèi)支付。7.4支付條款（1）支付方式：甲方應(yīng)通過(guò)銀行轉(zhuǎn)賬或現(xiàn)金支付給乙方。（2）發(fā)票開(kāi)具：乙方應(yīng)在收到甲方支付后，及時(shí)向甲方開(kāi)具正規(guī)發(fā)票。八、違約責(zé)任8.1甲方違約（1）甲方未按約定支付費(fèi)用的，應(yīng)向乙方支付違約金，違約金為應(yīng)支付費(fèi)用的百分之二十。（2）甲方違反保密條款的，應(yīng)承擔(dān)相應(yīng)的法律責(zé)任。8.2乙方違約（1）乙方未按約定提供調(diào)解服務(wù)的，應(yīng)向甲方支付違約金，違約金為應(yīng)提供調(diào)解服務(wù)費(fèi)用的百分之二十。（2）乙方違反保密條款的，應(yīng)承擔(dān)相應(yīng)的法律責(zé)任。8.3賠償金額和方式（1）違約方應(yīng)承擔(dān)因違約給對(duì)方造成的直接經(jīng)濟(jì)損失。（2）賠償金額應(yīng)按照實(shí)際損失計(jì)算，雙方協(xié)商一致后確定。九、保密條款9.1保密內(nèi)容（1）本協(xié)議中涉及的商業(yè)秘密、技術(shù)秘密、客戶(hù)信息等。（2）雙方在履行本協(xié)議過(guò)程中知悉的對(duì)方商業(yè)秘密、技術(shù)秘密、客戶(hù)信息等。9.2保密期限本協(xié)議簽訂之日起至協(xié)議終止之日止。9.3保密履行方式（1）雙方應(yīng)采取必要的保密措施，確保保密內(nèi)容的安全。（2）未經(jīng)對(duì)方同意，不得向任何第三方泄露保密內(nèi)容。十、不可抗力10.1不可抗力定義不可抗力是指不能預(yù)見(jiàn)、不能避免并不能克服的客觀情況。10.2不可抗力事件（1）自然災(zāi)害：如地震、洪水、臺(tái)風(fēng)等。（2）政府行為：如政策調(diào)整、法律法規(guī)變更等。（3）社會(huì)異常事件：如罷工、暴動(dòng)等。10.3不可抗力發(fā)生時(shí)的責(zé)任和義務(wù)（1）發(fā)生不可抗力事件時(shí)，雙方應(yīng)及時(shí)通知對(duì)方，并提供相關(guān)證明。（2）不可抗力事件導(dǎo)致本協(xié)議無(wú)法履行的，雙方互不承擔(dān)責(zé)任。10.4不可抗力實(shí)例地震、洪水、政策調(diào)整、法律法規(guī)變更等。十一、爭(zhēng)議解決11.1協(xié)商解決雙方在發(fā)生爭(zhēng)議時(shí)，應(yīng)通過(guò)友好協(xié)商解決。11.2調(diào)解、仲裁或訴訟協(xié)商不成時(shí)，任何一方均可向有管轄權(quán)的人民法院提起訴訟，或向雙方共同認(rèn)可的仲裁機(jī)構(gòu)申請(qǐng)仲裁。十二、合同的轉(zhuǎn)讓12.1轉(zhuǎn)讓規(guī)定未經(jīng)對(duì)方同意，任何一方不得轉(zhuǎn)讓本協(xié)議項(xiàng)下的權(quán)利和義務(wù)。12.2不得轉(zhuǎn)讓的情形（1）涉及國(guó)家利益、社會(huì)公共利益的事項(xiàng)。（2）涉及國(guó)家安全、商業(yè)秘密的事項(xiàng)。（3）其他法律法規(guī)規(guī)定不得轉(zhuǎn)讓的情形。十三、權(quán)利的保留13.1權(quán)力保留（1）甲方保留在必要時(shí)對(duì)物業(yè)糾紛調(diào)解工作進(jìn)行監(jiān)督和指導(dǎo)的權(quán)利。（2）乙方保留在必要時(shí)對(duì)甲方提供的調(diào)解場(chǎng)所、設(shè)施和資料提出改進(jìn)意見(jiàn)的權(quán)利。13.2特殊權(quán)力保留（1）在調(diào)解過(guò)程中，如發(fā)現(xiàn)嚴(yán)重違法、違規(guī)行為，乙方有權(quán)終止調(diào)解。（2）如調(diào)解過(guò)程中發(fā)生意外事故，乙方有權(quán)要求甲方承擔(dān)相應(yīng)的責(zé)任。十四、合同的修改和補(bǔ)充14.1修改和補(bǔ)充程序任何一方要求修改或補(bǔ)充本協(xié)議內(nèi)容的，應(yīng)書(shū)面通知對(duì)方，經(jīng)雙方協(xié)商一致后，由雙方簽字蓋章確認(rèn)。14.2修改和補(bǔ)充效力修改或補(bǔ)充后的內(nèi)容與本協(xié)議具有同等法律效力。十五、協(xié)助與配合15.1相互協(xié)作事項(xiàng)（1）雙方應(yīng)相互提供必要的協(xié)助，確保物業(yè)糾紛調(diào)解工作的順利進(jìn)行。（2）雙方應(yīng)遵守本協(xié)議約定，共同維護(hù)調(diào)解工作的正常秩序。15.2協(xié)作與配合方式（1）甲方應(yīng)在調(diào)解過(guò)程中，為乙方提供必要的場(chǎng)所、設(shè)施和資料。（2）乙方應(yīng)在調(diào)解過(guò)程中，積極履行調(diào)解職責(zé)，維護(hù)當(dāng)事人合法權(quán)益。十六、其他條款16.1法律適用本協(xié)議適用中華人民共和國(guó)法律。16.2合同的完整性和獨(dú)立性本協(xié)議構(gòu)成雙方之間關(guān)于物業(yè)糾紛調(diào)解合作的完整協(xié)議，本協(xié)議的任何修改或補(bǔ)充均應(yīng)以書(shū)面形式作出。16.3增減條款本協(xié)議的增減條款，經(jīng)雙方協(xié)商一致后，以書(shū)面形式確認(rèn)，與本協(xié)議具有同等法律效力。十七、簽字、日期、蓋章甲方（蓋章）：乙方（蓋章）：代表（簽字）：代表（簽字）：日期：____年____月____日日期：____年____月____日附件及其他說(shuō)明解釋一、附件列表：1.2024年度物業(yè)糾紛調(diào)解合作協(xié)議2.甲方營(yíng)業(yè)執(zhí)照副本復(fù)印件3.乙方營(yíng)業(yè)執(zhí)照副本復(fù)印件4.甲方法定代表人身份證明5.乙方法定代表人身份證明6.甲方授權(quán)委托書(shū)（如有）7.乙方授權(quán)委托書(shū)（如有）8.物業(yè)糾紛調(diào)解規(guī)則9.物業(yè)糾紛調(diào)解員名單10.其他與本協(xié)議相關(guān)的文件和資料二、違約行為及認(rèn)定：1.違約行為：（1）甲方未按約定支付費(fèi)用的。（2）乙方未按約定提供調(diào)解服務(wù)的。（3）任何一方違反保密條款的。（4）任何一方未按約定履行協(xié)助與配合義務(wù)的。2.違約行為的認(rèn)定：（1）違約行為發(fā)生時(shí)，由對(duì)方提出書(shū)面違約通知。（2）對(duì)方在收到違約通知后，給予違約方合理期限進(jìn)行整改。（3）違約方未在合理期限內(nèi)整改或整改不符合要求的，視為違約行為成立。三、法律名詞及解釋?zhuān)?.物業(yè)糾紛：指物業(yè)管理活動(dòng)中，業(yè)主、物業(yè)使用人、物業(yè)服務(wù)企業(yè)之間發(fā)生的，涉及物業(yè)管理服務(wù)、物業(yè)共用部位、共用設(shè)施設(shè)備的使用、維修、養(yǎng)護(hù)、管理等方面權(quán)益的爭(zhēng)議。2.調(diào)解：指在第三方調(diào)解員的主持下，爭(zhēng)議雙方通過(guò)協(xié)商達(dá)成一致，以解決爭(zhēng)議的一種方式。3.不可抗力：指不能預(yù)見(jiàn)、不能避免并不能克服的客觀情況。4.法律適用：指在處理合同糾紛時(shí)，應(yīng)適用的法律法規(guī)。5.獨(dú)立性：指合同條款之間相互獨(dú)立，不影響其他條款的效力。四、執(zhí)行中遇到的問(wèn)題及解決辦法：1.問(wèn)題：調(diào)解過(guò)程中，一方當(dāng)事人拒絕參加調(diào)解。解決辦法：調(diào)解員應(yīng)積極與當(dāng)事人溝通，解釋調(diào)解的意義和目的，爭(zhēng)取其配合。2.問(wèn)題：調(diào)解過(guò)程中，雙方當(dāng)事人意見(jiàn)分歧較大，難以達(dá)成一致。解決辦法：調(diào)解員應(yīng)充分了解雙方訴求，引導(dǎo)雙方進(jìn)行有效溝通，尋求共同點(diǎn)。3.問(wèn)題：調(diào)解協(xié)議簽訂后，一方當(dāng)事人不履行協(xié)議內(nèi)容。解決辦法：另一方當(dāng)事人可依據(jù)調(diào)解協(xié)議向法院提起訴訟，要求違約方履行協(xié)議內(nèi)容。4.問(wèn)題：調(diào)解過(guò)程中，調(diào)解員泄露當(dāng)事人隱私。解決辦法：調(diào)解員應(yīng)嚴(yán)格遵守保密義務(wù)，確保當(dāng)事人隱私不被泄露。5.問(wèn)題：調(diào)解過(guò)程中，發(fā)生意外事故。解決辦法：根據(jù)事故性質(zhì)，由相關(guān)方承擔(dān)相應(yīng)責(zé)任，確保事故得到妥善處理。多方為主導(dǎo)的條款說(shuō)明解釋一、增加第三方合同主體的基礎(chǔ)上。重新詳細(xì)規(guī)劃第三方的責(zé)權(quán)利等相關(guān)條款5.第三方責(zé)任：（1）第三方負(fù)責(zé)提供專(zhuān)業(yè)的調(diào)解服務(wù)，確保調(diào)解過(guò)程的公正、公平。（2）第三方應(yīng)遵守國(guó)家法律法規(guī)和本協(xié)議的約定。6.第三方權(quán)利：（1）第三方有權(quán)根據(jù)實(shí)際情況調(diào)整調(diào)解方案。（2）第三方有權(quán)要求甲方和乙方提供必要的調(diào)解資料。7.第三方義務(wù)：（1）第三方應(yīng)保守當(dāng)事人的商業(yè)秘密和個(gè)人隱私。（2）第三方應(yīng)按時(shí)完成調(diào)解工作，并提交調(diào)解報(bào)告。二、以乙方的權(quán)益為主導(dǎo)，以乙方的責(zé)權(quán)利為優(yōu)先，增加乙方的權(quán)利條款以及乙方的多種利益條款，同時(shí)增加甲方的違約及限制條款1.乙方權(quán)利：（1）乙方有權(quán)要求甲方提供與物業(yè)糾紛調(diào)解相關(guān)的所有資料。（2）乙方有權(quán)要求甲方在規(guī)定時(shí)間內(nèi)完成調(diào)解工作。（3）乙方有權(quán)對(duì)調(diào)解結(jié)果提出異議，并要求重新調(diào)解。2.乙方利益條款：（1）乙方在調(diào)解過(guò)程中享有優(yōu)先選擇調(diào)解員的權(quán)利。（2）乙方有權(quán)獲得調(diào)解成功的獎(jiǎng)勵(lì)。3.甲方的違約及限制條款：（1）甲方未按約定提供資料的，應(yīng)向乙方支付違約金。（2）甲方未按時(shí)完成調(diào)解工作的，應(yīng)向乙方支付違約金。（3）甲方違反保密條款的，應(yīng)承擔(dān)相應(yīng)的法律責(zé)任。三、以甲方的權(quán)益為主導(dǎo)，以甲方的責(zé)權(quán)利為優(yōu)先，增加甲方的權(quán)利條款以及甲方的多種利益條款，同時(shí)增加乙方的違約及限制條款1.甲方的權(quán)利：（1）甲方有權(quán)要求乙方在規(guī)定時(shí)間內(nèi)提交調(diào)解申請(qǐng)。（2）甲方有權(quán)要求乙方提供與物業(yè)糾紛調(diào)解相關(guān)的所有資料。（3）甲方有權(quán)對(duì)調(diào)解結(jié)果提出異議，并要求重新調(diào)解。2.甲方的利益條款：（1）甲方有權(quán)在調(diào)解過(guò)程中監(jiān)督乙方的調(diào)解工作。（2）甲方有權(quán)獲得調(diào)解成功的獎(jiǎng)勵(lì)。3.乙方的違約及限制條款：（1）乙方未按時(shí)提交調(diào)解申請(qǐng)的，應(yīng)向甲方支付違約金。（2）乙方未提供必要資料的，應(yīng)向甲方支付違約金。（3）乙方違反保密條款的，應(yīng)承擔(dān)相應(yīng)的法律責(zé)任。全文完。2024年度物業(yè)糾紛調(diào)解合作協(xié)議范本1合同目錄第一章合同概述1.1合同名稱(chēng)1.2合同雙方1.3合同簽訂時(shí)間1.4合同生效時(shí)間1.5合同終止條件1.6合同爭(zhēng)議解決方式第二章合作雙方權(quán)利義務(wù)2.1物業(yè)糾紛調(diào)解機(jī)構(gòu)權(quán)利2.2物業(yè)糾紛調(diào)解機(jī)構(gòu)義務(wù)2.3業(yè)主委員會(huì)權(quán)利2.4業(yè)主委員會(huì)義務(wù)2.5合作雙方共同權(quán)利2.6合作雙方共同義務(wù)第三章物業(yè)糾紛調(diào)解范圍3.1調(diào)解糾紛類(lèi)型3.2調(diào)解糾紛范圍3.3調(diào)解糾紛條件3.4調(diào)解糾紛程序3.5調(diào)解糾紛結(jié)果第四章調(diào)解費(fèi)用及支付方式4.1調(diào)解費(fèi)用計(jì)算方式4.2調(diào)解費(fèi)用支付時(shí)間4.3調(diào)解費(fèi)用支付方式4.4費(fèi)用變更及調(diào)整4.5費(fèi)用糾紛處理第五章調(diào)解機(jī)構(gòu)職責(zé)5.1調(diào)解機(jī)構(gòu)人員配備5.2調(diào)解機(jī)構(gòu)人員培訓(xùn)5.3調(diào)解機(jī)構(gòu)工作流程5.4調(diào)解機(jī)構(gòu)保密義務(wù)5.5調(diào)解機(jī)構(gòu)責(zé)任追究第六章業(yè)主委員會(huì)職責(zé)6.1業(yè)主委員會(huì)參與調(diào)解6.2業(yè)主委員會(huì)提供信息6.3業(yè)主委員會(huì)監(jiān)督調(diào)解6.4業(yè)主委員會(huì)處理爭(zhēng)議6.5業(yè)主委員會(huì)責(zé)任追究第七章合同履行及監(jiān)督7.1合同履行期限7.2合同履行方式7.3合同履行監(jiān)督7.4合同履行變更7.5合同履行終止第八章違約責(zé)任8.1違約情形8.2違約責(zé)任承擔(dān)8.3違約責(zé)任賠償8.4違約責(zé)任追究第九章合同解除及終止9.1合同解除條件9.2合同終止條件9.3合同解除及終止程序9.4合同解除及終止后的處理第十章保密條款10.1保密內(nèi)容10.2保密期限10.3保密責(zé)任10.4保密糾紛處理第十一章合同附件11.1附件一：物業(yè)糾紛調(diào)解協(xié)議書(shū)范本11.2附件二：調(diào)解機(jī)構(gòu)人員名單11.3附件三：業(yè)主委員會(huì)成員名單第十二章合同爭(zhēng)議解決12.1爭(zhēng)議解決方式12.2爭(zhēng)議解決程序12.3爭(zhēng)議解決機(jī)構(gòu)12.4爭(zhēng)議解決期限第十三章合同其他約定13.1其他約定事項(xiàng)13.2其他約定變更13.3其他約定終止第十四章合同簽署14.1簽署日期14.2簽署單位14.3簽署人簽名合同編號(hào)_________第一章合同概述1.1合同名稱(chēng)本合同名稱(chēng)為“2024年度物業(yè)糾紛調(diào)解合作協(xié)議”。1.2合同雙方甲方：_________物業(yè)管理公司乙方：_________業(yè)主委員會(huì)1.3合同簽訂時(shí)間本合同簽訂時(shí)間為_(kāi)___年____月____日。1.4合同生效時(shí)間本合同自雙方簽字蓋章之日起生效。1.5合同終止條件1.5.1本合同約定的調(diào)解服務(wù)期限屆滿(mǎn)；1.5.2雙方協(xié)商一致解除合同；1.5.3出現(xiàn)合同約定的其他終止情形。1.6合同爭(zhēng)議解決方式本合同爭(zhēng)議解決方式為協(xié)商；協(xié)商不成的，提交_________仲裁委員會(huì)仲裁。第二章合作雙方權(quán)利義務(wù)2.1物業(yè)糾紛調(diào)解機(jī)構(gòu)權(quán)利2.1.1依法開(kāi)展物業(yè)糾紛調(diào)解工作；2.1.2要求業(yè)主委員會(huì)提供相關(guān)資料和信息；2.1.3對(duì)調(diào)解過(guò)程中知悉的保密信息負(fù)有保密義務(wù)。2.2物業(yè)糾紛調(diào)解機(jī)構(gòu)義務(wù)2.2.1按照規(guī)定程序和標(biāo)準(zhǔn)開(kāi)展調(diào)解工作；2.2.2公正、公平、公開(kāi)地進(jìn)行調(diào)解；2.2.3及時(shí)向雙方通報(bào)調(diào)解進(jìn)展情況。2.3業(yè)主委員會(huì)權(quán)利2.3.1對(duì)物業(yè)糾紛調(diào)解工作進(jìn)行監(jiān)督；2.3.2要求物業(yè)糾紛調(diào)解機(jī)構(gòu)提供調(diào)解依據(jù)和程序；2.3.3對(duì)調(diào)解結(jié)果提出異議。2.4業(yè)主委員會(huì)義務(wù)2.4.1配合物業(yè)糾紛調(diào)解機(jī)構(gòu)開(kāi)展調(diào)解工作；2.4.2及時(shí)向物業(yè)糾紛調(diào)解機(jī)構(gòu)提供相關(guān)資料和信息；2.4.3鼓勵(lì)業(yè)主積極參與調(diào)解。2.5合作雙方共同權(quán)利2.5.1依法維護(hù)自身合法權(quán)益；2.5.2享有合同約定的其他權(quán)利。2.6合作雙方共同義務(wù)2.6.1遵守國(guó)家法律法規(guī)和本合同約定；2.6.2互相尊重，誠(chéng)信合作；2.6.3維護(hù)物業(yè)管理秩序。第三章物業(yè)糾紛調(diào)解范圍3.1調(diào)解糾紛類(lèi)型3.1.1物業(yè)服務(wù)合同糾紛；3.1.2物業(yè)管理費(fèi)繳納糾紛；3.1.3公共設(shè)施損壞賠償糾紛；3.1.4業(yè)主裝修管理糾紛；3.1.5其他與物業(yè)管理相關(guān)的糾紛。3.2調(diào)解糾紛范圍3.2.1適用于本物業(yè)管理區(qū)域內(nèi)的物業(yè)糾紛；3.2.2經(jīng)雙方協(xié)商一致，可以調(diào)解的糾紛。3.3調(diào)解糾紛條件3.3.1雙方自愿申請(qǐng)調(diào)解；3.3.2糾紛事實(shí)清楚，證據(jù)充分；3.3.3符合法律規(guī)定。3.4調(diào)解糾紛程序3.4.1雙方申請(qǐng)；3.4.2物業(yè)糾紛調(diào)解機(jī)構(gòu)受理；3.4.3調(diào)解員組織調(diào)解；3.4.4調(diào)解達(dá)成協(xié)議；3.4.5調(diào)解協(xié)議生效。3.5調(diào)解糾紛結(jié)果3.5.1調(diào)解成功，雙方簽訂調(diào)解協(xié)議；3.5.2調(diào)解失敗，雙方可選擇其他解決方式。第四章調(diào)解費(fèi)用及支付方式4.1調(diào)解費(fèi)用計(jì)算方式調(diào)解費(fèi)用按實(shí)際發(fā)生的人工、場(chǎng)地、材料等費(fèi)用計(jì)算。4.2調(diào)解費(fèi)用支付時(shí)間調(diào)解費(fèi)用在調(diào)解協(xié)議簽訂后____個(gè)工作日內(nèi)支付。4.3調(diào)解費(fèi)用支付方式調(diào)解費(fèi)用可通過(guò)銀行轉(zhuǎn)賬、現(xiàn)金支付等方式支付。4.4費(fèi)用變更及調(diào)整如遇國(guó)家政策調(diào)整或市場(chǎng)行情變化，調(diào)解費(fèi)用可相應(yīng)調(diào)整。4.5費(fèi)用糾紛處理費(fèi)用糾紛按本合同爭(zhēng)議解決方式處理。第五章調(diào)解機(jī)構(gòu)職責(zé)5.1調(diào)解機(jī)構(gòu)人員配備調(diào)解機(jī)構(gòu)應(yīng)配備具備相應(yīng)資質(zhì)和經(jīng)驗(yàn)的調(diào)解員。5.2調(diào)解機(jī)構(gòu)人員培訓(xùn)調(diào)解機(jī)構(gòu)應(yīng)定期對(duì)調(diào)解員進(jìn)行業(yè)務(wù)培訓(xùn)。5.3調(diào)解機(jī)構(gòu)工作流程5.3.1接受調(diào)解申請(qǐng)；5.3.2審查申請(qǐng)材料；5.3.3組織調(diào)解；5.3.4制作調(diào)解協(xié)議；5.3.5協(xié)助履行調(diào)解協(xié)議。5.4調(diào)解機(jī)構(gòu)保密義務(wù)調(diào)解機(jī)構(gòu)對(duì)調(diào)解過(guò)程中知悉的保密信息負(fù)有保密義務(wù)。5.5調(diào)解機(jī)構(gòu)責(zé)任追究調(diào)解機(jī)構(gòu)違反保密義務(wù)或未按規(guī)定履行職責(zé)的，承擔(dān)相應(yīng)責(zé)任。第六章業(yè)主委員會(huì)職責(zé)6.1業(yè)主委員會(huì)參與調(diào)解業(yè)主委員會(huì)應(yīng)積極參與物業(yè)糾紛調(diào)解工作。6.2業(yè)主委員會(huì)提供信息業(yè)主委員會(huì)應(yīng)及時(shí)向調(diào)解機(jī)構(gòu)提供相關(guān)資料和信息。6.3業(yè)主委員會(huì)監(jiān)督調(diào)解業(yè)主委員會(huì)應(yīng)監(jiān)督調(diào)解機(jī)構(gòu)依法、公正、公開(kāi)地開(kāi)展工作。6.4業(yè)主委員會(huì)處理爭(zhēng)議業(yè)主委員會(huì)應(yīng)協(xié)助調(diào)解機(jī)構(gòu)處理調(diào)解過(guò)程中出現(xiàn)的爭(zhēng)議。6.5業(yè)主委員會(huì)責(zé)任追究業(yè)主委員會(huì)違反本合同約定的，承擔(dān)相應(yīng)責(zé)任。第七章合同履行及監(jiān)督7.1合同履行期限本合同履行期限為_(kāi)___年，自合同生效之日起計(jì)算。7.2合同履行方式雙方應(yīng)按照本合同約定，全面、及時(shí)、正確地履行各自的權(quán)利和義務(wù)。7.3合同履行監(jiān)督雙方應(yīng)相互監(jiān)督，確保合同約定得到履行。7.4合同履行變更如遇特殊情況，雙方可協(xié)商一致變更合同內(nèi)容。7.5合同履行終止合同履行期滿(mǎn)或雙方協(xié)商一致解除合同后，本合同終止。第八章違約責(zé)任8.1違約情形8.1.1一方未按合同約定履行調(diào)解職責(zé)；8.1.2一方未按合同約定支付調(diào)解費(fèi)用；8.1.3一方泄露調(diào)解過(guò)程中知悉的保密信息；8.1.4一方違反合同約定的其他違約行為。8.2違約責(zé)任承擔(dān)8.2.1違約方應(yīng)承擔(dān)違約責(zé)任，向守約方支付違約金；8.2.2違約金數(shù)額按合同約定或雙方協(xié)商確定；8.2.3違約方應(yīng)賠償因違約給對(duì)方造成的損失。8.3違約責(zé)任賠償8.3.1賠償金額根據(jù)實(shí)際損失確定；8.3.2賠償金支付時(shí)間及方式按合同約定或雙方協(xié)商確定。8.4違約責(zé)任追究違約責(zé)任追究按本合同爭(zhēng)議解決方式處理。第九章合同解除及終止9.1合同解除條件9.1.1雙方協(xié)商一致解除合同；9.1.2出現(xiàn)合同約定的解除條件；9.1.3法定解除條件出現(xiàn)。9.2合同終止條件9.2.1合同履行期限屆滿(mǎn)；9.2.2合同解除；9.2.3法定終止條件出現(xiàn)。9.3合同解除及終止程序9.3.1提出解除或終止合同的一方應(yīng)提前____日書(shū)面通知對(duì)方；9.3.2雙方協(xié)商確定解除或終止合同的具體事宜；9.3.3依法辦理合同解除或終止手續(xù)。9.4合同解除及終止后的處理9.4.1合同解除或終止后，雙方應(yīng)按照約定處理未履行完畢的事項(xiàng)；9.4.2雙方應(yīng)互相返還已支付的款項(xiàng)；9.4.3雙方應(yīng)妥善處理合同解除或終止后的善后事宜。第十章保密條款10.1保密內(nèi)容10.1.1調(diào)解過(guò)程中知悉的任何信息；10.1.2本合同內(nèi)容；10.1.3雙方約定保密的其他信息。10.2保密期限10.2.1本合同履行期限屆滿(mǎn)后____年；10.2.2法定保密期限。10.3保密責(zé)任10.3.1雙方對(duì)本合同保密內(nèi)容負(fù)有保密義務(wù)；10.3.2違反保密義務(wù)的，承擔(dān)相應(yīng)法律責(zé)任。10.4保密糾紛處理保密糾紛按本合同爭(zhēng)議解決方式處理。第十一章合同附件11.1附件一：物業(yè)糾紛調(diào)解協(xié)議書(shū)范本11.2附件二：調(diào)解機(jī)構(gòu)人員名單11.3附件三：業(yè)主委員會(huì)成員名單第十二章合同爭(zhēng)議解決12.1爭(zhēng)議解決方式12.1.1協(xié)商；12.1.2仲裁；12.1.3訴訟。12.2爭(zhēng)議解決程序12.2.1提出爭(zhēng)議；12.2.2雙方協(xié)商；12.2.3仲裁或訴訟。12.3爭(zhēng)議解決機(jī)構(gòu)12.3.1仲裁委員會(huì)；12.3.2人民法院。12.4爭(zhēng)議解決期限12.4.1自爭(zhēng)議發(fā)生之日起____個(gè)工作日內(nèi)。第十三章合同其他約定13.1其他約定事項(xiàng)13.1.1本合同未盡事宜，雙方可另行協(xié)商；13.1.2本合同附件與本合同具有同等法律效力。13.2其他約定變更13.2.1本合同其他約定的變更，經(jīng)雙方協(xié)商一致，書(shū)面簽署后生效。13.3其他約定終止13.3.1本合同其他約定隨本合同的解除或終止而終止。第十四章合同簽署14.1簽署日期本合同自雙方簽字蓋章之日起生效。14.2簽署單位甲方：_________物業(yè)管理公司乙方：_________業(yè)主委員會(huì)14.3簽署人簽名甲方代表簽名：________________________乙方代表簽名：________________________14.4簽署單位蓋章甲方蓋章：________________________乙方蓋章：_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________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