城市軌道交通客運服務(wù)英語（第二版）課件Unit 3 Service in the Concourse 站廳服務(wù)

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.1TimeandWeatherInquiry時間和天氣咨詢Part3ServiceInTheConcourse站廳服務(wù)Time時間

Weatner天氣

ExpressionsPhrasesUnitOneTimeandWeatherInquity

time1.today今天，tomorrow明天，thedayaftertomorrow后天

yesterday昨天，thedaybeforeyesterday前天2.day天，week星期，month月份，season季節(jié)

thisyear今年，lastyear去年，nextyear明年3.in+時間/時間+later:表示將來時間:in3weeks/3weekslater三個星期后。4.時間+ago/before:表示過去時間:3daysago/before三天前。5.Morning早上,noon中午,afternoon下午,evening傍晚,night晚上6.以12小時制，上午：時間+a.m.下午：時間+p.m.7.時間的表達：整點：數(shù)字+o’clock(可以省略)：

8點—eighto’clock/eight非整點時：小時的數(shù)字+分鐘的數(shù)字

8點十五分—eightfifteen--現(xiàn)在幾點？Whattimeisitnow?--現(xiàn)在下午4點。Itisfourp.m.

Time1.MatchtheChineseandtheEnglishwordsorphrases.早高峰 non-peak/off-peakhours晚高峰 intervalbetweentrains高峰時段 dwelltime非高峰時段 morningpeak 列車間隔 peakhours/rushhour 停站時間 eveningpeakTime

2.

Writedownthetimesaccordingtothefollowingclocks.followingclocks.

1._______2._______3._______4._______TranslationTranslatethefollowingsentencesintoChinese:Generally，thereisnodifferenceindeparturetimesofthefirstandthelasttrainsduringholidaysandfestivals.2.YoucanleavethroughExitBandwalkwestalongthestreet.Itwilltakeyouabout6minutestogetthere.3.Atpeaktime,thetrainheadwayis6minutes;atoff-peaktime,thetrainheadwayis8minutes.4.Theweatherforecastsaysthehighesttemperaturewillbe18degreesCelsius，andthelowest5drgreesCelsius.5.ThelasttrainonLine3toPanyuSquareleavesTiyuxiat22:48，butthelastoneonLine1toGongyuanqianisat23:10.Soyou’dbettergettoTiyuxiearly.

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.2TimeandWeatherInquiry時間和天氣咨詢Part3ServiceInTheConcourse站廳服務(wù)Weather3.Lookattheseweathersymbols.Matcheachsymbolwithawordinthebox.1.cloudy2.overcast3.rainy4.snowy5.sunny6.thunderWeatherLookatthepictures.Whereweretheytaken?Describetheweatherineachplace.Thewordsintheboxareforyourreference.

blizzarddroughtfloodstormsandstormtyphoonthunderstormshowerdrizzlemistbreezycoolcoldfreezingwarmhotwetdryfoggyhumidmuggyTranslatethefollowingsentencesintoEnglish:1.請問往廣州新機場方向的首班車是幾點？2.請問您是否需要水和清涼油？它們也許會使您感覺舒服些。3.根據(jù)天氣預(yù)報，今天最高溫度達40攝氏度，請到空調(diào)候車室候車。4.雷陣雨馬上就要來了，不過這樣的雷陣雨不會持續(xù)太長時間，您可以在車站等候。5.走路請當心，地板濕滑。根據(jù)天氣預(yù)報，今天將有暴雨，我們將盡力保證地鐵的平穩(wěn)運行。UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.3TimeandWeatherInquiry時間和天氣咨詢Part3ServiceInTheConcourse站廳服務(wù)WeatherExerciseFillintheblankswiththewordsgiveninthebox.Thenreadoutthedialogwithyourpartner.mildrainsnowssunnywarmwindy

WeatherRose: How’stheweatherinyourhometown?Mary: Oh,it’sverynice.It’susually__________and__________inspringandautumn.Rose: Doesitoften__________there?Mary: Yes,itdoes,especiallyinsummer,butnotsoofteninautumnandwinter.Rose: Isitverycoldinwinter?Mary: No,notatall.Asamatteroffact,it’sfairly__________inwinter.Itseldom__________,butsometimesit’sabit__________.Rose: Soundslikeyouhaveveryagreeableweather.I’mthinkingofvisitingyourhometownthisautumn.Mary: Thatwouldbenice.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task2.1FindingtheLostProperty失物招領(lǐng)Part3ServiceInTheConcourse站廳服務(wù)A.Matchtheshapeswiththewordsgiveninthebox.1.circle/round2.oval3.rectangle4.square5.trianglea__________b__________c__________d__________e__________2.Matchthepictureswiththewordsgiveninthebox.1.backpack2.briefcase3.handbag4.carrierbag5.suitcase6.walleta__________b__________c__________d__________e___________f__________B.PairworkDescribeoneofthepicturesinPart3toyourpartner.Thefollowingquestionsareforyourreference.Whattypeofbagisit?What’sthecolorofthebag?What’stheshapeofthebag?Whatisitmadeof?(leather/plastic/canvas…)Isthereanythingdistinctiveaboutthebag?TranslationTranslatethefollowingsentencesintoEnglish:1、請描述一下您背包的樣子。2、我的錢包不見了！我大概把它落在列車上了。3、請告訴我您乘坐的列車時間和方向。4、這是一個黑白相間的帆布背包，大約20厘米寬，40厘米5、長。5、請留下您的姓名和電話，我們一旦找到會馬上通知您。

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task2.2FindingtheLostProperty失物招領(lǐng)Part3ServiceInTheConcourse站廳服務(wù)UsefulExpressionsIndailylifeweoftendescribethingstoothers.Wecangiveadescriptionofathingintermsofcolor,weight,sizeandshape.Wemayalsotalkaboutthematerialitismadeof,orsomespecialcharacteristicsithas.1.Whatdoes(thehandbag)looklike?

（手提包）是什么樣子的？2.Whatcoloris(thebag)?

（包）是什么顏色的？3.Howbigis(thebriefcase)?

（公文包）有多大？

4.Howheavyis(thesuitcase)?

（手提箱）有多重？5.What’stheshapeof(thewallet)?

錢包是什么形狀的？6.What’s(thepurse)madeof?

（錢包）是什么材質(zhì)的？7.Canyougiveadescriptionof(yourphone)?

您是否可以描述一下（您的手機）？8.Canyoudescribe(yourbackpack)?

您能描述一下您的背包嗎？9.Thebagisdarkred/magenta/purple/violet.

包是深紅色/品紅色/紫色/紫羅蘭色。10.It’sround/oval/rectangular/square/triangular.

它是圓形的/橢圓形的/長方形的/正方形的/三角形的。11.It’smadeofwood/plastic/leather/canvas.

它是木制的/塑料的/皮革的/帆布的。12.It’sanovalhandbag,madeofsoftleather.It’sgotagoldenbuckleinthefront.

它是一只橢圓形的軟皮包，前面有一個金色的搭扣。13.It’sablackandwhitecheckedhandbag.

它是一個黑白格子圖案的手提包。14.It’sawhiteiPhone4,rectangular,inaredprotectivecase.

它是一部白色的蘋果4代智能電話，長方形的，裝在一

個紅色的保護套里。ExercisesA.Fillintheblankswiththewordsgiveninthebox.Thenreadoutthedialogwithyourpartner.woolpinkwidelongRectangularscarfRose: Hi,Mary.Christmasiscoming,andIboughtyouapresent.Mary: Oh,thankyou!That’ssoniceofyou!Whatisit?Rose: Sorry,it'sasecret.You’llseeonChristmasEve.Mary: Oh,Ican’twaittoseeit.Letmeguess.Whatcolorisit?Rose: Um…it’s__________.Mary: Andwhatabouttheshape?Rose: __________.Mary: Howbigisit?Rose: Oh,about50centimeters__________and2meters__________.Mary: Really?Isitheavy?Rose: Notreally.Mary: What’sitmadeof?Rose: It’smadeof__________.Mary: What’situsedfor?Rose: Tokeepwarm.Mary: Oh,Iknow!It’sa__________.Rose: That’sit.E.Groupwork.1.Theteacherhasmorethan5studentsputtheirbagsontheteacher'sdeskandnumberthebagsfromNo.1,No.2,...toNo.X.2.Theteacherasksonestudenttoactasapassengerwholostabagatasubwaystation.3.Theteacherchoosesoneofthebagsasthelostoneandtellsthenumberofthebagtothe"passenger"insecret.4.Selcetoneofthereststudentstoaskthe"passenger"qusetionsaboutthebag'sinformationsuchastheshape,color,type,materialetc.,andaskhim/hertoidentifythecertainbagaccordingtotheanswerofthe"passenger".WordsforReferenceshapecolourtypematerialrectangularredbackpackleatherroundgreenbriefcaseplasticovalyellowhandbagcanvassquare

bluepurse

purplesuitcase

orangewallet

blackSupposeyouareaMetrostationstaff.Giveyourresponsetothefollowinglines.Hello.Mybriefcasewasleftbehindonthetrain!2.Oh，mykeystumbledofftheplatform!Icanseethemonthetracks!3.I’msoworried.Manyimportantpapersandfilesfrommycompanyareinthebag!4.CanyouhelpmefindmyIDcard?IthinkIdroppeditontheplatformlastafternoon.5.Hi，myphoneisgone.CanIuseyourphonetomakeacall?UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理Task3.1Carryingtheexcessluggageandpetsonthetrain

帶超重物和寵物乘車Part3ServiceInTheConcourse站廳服務(wù)UsefulExpressions1.Smokingisnotpermittedinthestationsoronthetrains.

地鐵車站和列車上都禁止吸煙。2.Forthesafetyofpassengersonthesubway,

youcan’tsmokehere.

為了地鐵上乘客們的安全，您不能在這里吸煙。3.Accordingtoregulations,bicycles,includingfoldingbicycles,arenotallowedthroughouttheday.

根據(jù)規(guī)定，包括折疊自行車在內(nèi)的任何自行車是全天候禁止入站的。4.I’mafraidyoucan’ttakethesubwaywithyourpet.

您不能把寵物帶上地鐵。Petsarenotpermittedonthesubway.

不得攜帶寵物乘坐地鐵。6.Differentcitieshavedifferentrules.

不同的城市有不同的規(guī)矩。7.ThesubwayinShanghaiisoftencrowdedandnoisy.Wedon’tthinkitisasuitableenvironmentforpets.

上海地鐵經(jīng)常擁擠嘈雜，我們覺得這樣的環(huán)境對寵物不好。8.Moreover,petsmaydisturbotherpassengersandcauseinconvenience.

此外，寵物也會妨礙到其他乘客，造成不便。Role-play.Workwithyourpartnertocreateadialoguebasedonthegivensituation.Situation1Amotherandachildholdingseveralballoonshaveenteredthestation.AStationStafftellsthemthatinflatedballoonsarenotallowedonthesubway.Sotheydeflatetheballoons.Situation2SupposeyouareaMetrostationstaff，andyourpartnerisapassengercarryingsuchhugeluggagethathe/shecannotpassthroughtheturnstile.Youshoulddoyourbesttohelphim/herslovetheproblem.

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理Task3.2Carryingtheexcessluggageandpetsonthetrain

帶超重物和寵物乘車Part3ServiceInTheConcourse站廳服務(wù)A.Vocabularylink

WhatarethefollowingitemscalledinEnglish?Choosethewords

fromtheboxandfillintheblanksundereachitem.Ifitisallowedonthesubway,putacheck

(√)inthesmallbox.Ifitisforbidden,putacross(×).1.balloon2.bicycle3.fireworks4.hazardouschemicals5.pets6.strollera_________________□b________________□c_________________□d________________□e________________□f_________________□Lookatthepictures.Whatdoyouthinkofthebehaviorofthepassengersinthepictures?WhataretherelatedregulationsontheGuangzhouMetro?abcdExercisesA.Fillintheblankswiththewordsorphrasesgiveninthebox.Thenreadthepassageoutloud.foldinghazardouschemicalsPetsregulationsskateboardingsmoke

ShanghaiMetrohasits__________tokeeptravelerssafeandcomfortable.First,ridersmaynotspit,__________,drinkalcohol,leavelitterordrawgraffitiinstationsoronthetrains.Second,somearticlesareforbiddenonthesubway,suchasweapons,explosives,flammableitemsand__________.__________andbicycles,including_____bicycles,arenotallowed,either.Third,passengersareprohibitedfromdangerousbehavior,suchasrollerskatingor__________inthestationsoronthetrains.TranslationTranslatethefollowingsentencesintoEnglish:1.不要在地鐵內(nèi)吸煙、飲酒或隨地亂扔垃圾。2.根據(jù)軌道交通乘客守則明確規(guī)定，禁止攜帶氣球乘坐地鐵。3.寵物可能會妨礙到其他乘客，給孩子造成傷害，引起不便。4.發(fā)現(xiàn)無人看管的包、行李或可疑活動時請馬上與工作人員聯(lián)系。5.根據(jù)規(guī)定，乘客攜帶重量20-30公斤或者體積0.06-0.15立方米的物品時，須加購?fù)誊嚻币粡垺?/p>

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理Task4.1Seeingadoctor就醫(yī)Part3ServiceInTheConcourse站廳服務(wù)WordsandExpressionspullin（公共汽車、火車）到站，進站eg：Hepulledinatthesideoftheroad.

他靠邊停了車。eg：Thevanpulledinandwaited.

貨車停下等候。rushv.快速移動，猛沖；急速前進，奔騰

eg

：Aschoolgirlrushedintoaburningflattosaveaman'slife.一位女學(xué)生沖進起火的公寓里去救一名男子。eg

：Someoneinsidethebuildingrushedout...大樓里有個人沖了出來。platform站臺、月臺platform-ticketn.驗票門platformbarrier站臺柵欄platformbridge天橋platformcarn.(=flatcar)鐵路的平板車platformstep(客車)腳蹬臺階eg:Youneedtogototheoppositeplatform.

你要到對面的月臺才對。WordsandExpressionstransfervt.使轉(zhuǎn)移；使調(diào)動；轉(zhuǎn)讓（權(quán)利等）；vi.轉(zhuǎn)讓；轉(zhuǎn)學(xué)；轉(zhuǎn)乘；轉(zhuǎn)會（尤指職業(yè)足球隊）n.轉(zhuǎn)移；調(diào)動；換乘；（運動員）轉(zhuǎn)會WordsandExpressionsI.Lead-inA.VocabularylinkHerearethreecommonlyusedsymbolsinmedicine.Whatiseachsymbolassociatedwith?a__________StarofLifeb__________2.SymboloftheRedCross