城市軌道交通客運(yùn)服務(wù)英語(yǔ)（第二版）課件 4.1 Deal with Station Ticket Affairs車站票務(wù)事務(wù)處理

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語(yǔ)

Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task4.1DealwithStationTicketAffairs車站票務(wù)事務(wù)處理

Part2TicketAffairs

票務(wù)事務(wù)WordsandPhrases：inform

[?n'f?:m]vt.

通知；預(yù)示headquarters

[?hed?kw?:t?z]n.總部panel

['p?nl]n.面；（門(mén)、墻等上面的）嵌板，控制板—Stationcontrolpanel站控臺(tái),Signalpanel訊號(hào)臺(tái),Firealarmpanel火警訊號(hào)臺(tái),Advertisingpanel廣告板corresponding[?k?r??sp?nd??]adj.

一致的，符合的，對(duì)應(yīng)的pursuant[p??sju:?nt]adj.追蹤的，依照的replacement[r?'ple?sm?nt]n.替代，替換，更換，取代

staircase[?ste?ke?s]n.樓梯，樓梯間board[b?:d]vt.

上（火車、輪船或飛機(jī)等）n.甲板available[??ve?l?bl]adj.可用的；有空的WordsandPhrasesautomatic[??:t?'m?t?k]adj.自動(dòng)的，自動(dòng)化的meanwhile[?mi:nwa?l]adv.同時(shí)，其間，與此同時(shí)complex['k?mpleks]adj.復(fù)雜的，錯(cuò)綜的，合成的outofservice/outoforder/undermaintenance暫停服務(wù)/有故障/在維修CustomerServiceCenter客服中心

CoinsInlet硬幣投入口TicketOutlet取票口ChangeOutlet找零口

TicketConductor售票員TicketOffice票務(wù)室TicketBooth售票廳TicketGuide票務(wù)指南UsefulSentenceandExpressionsA.ServiceBusiness服務(wù)事務(wù)Iwouldinformtheheadquarterstogiveyouareplylater.

稍后我會(huì)通知總部給您答復(fù)。2.PleasegototheCustomerServiceCenterforhelp.請(qǐng)到客服中心處理。3.Theexitgateisoutofservice，pleasegothroughthestaff”sdoor.出閘機(jī)暫停服務(wù)，請(qǐng)走員工通道。4.ThisTVMisoutofservice/outoforder/undermaintenance,pleasegotoanotherTVMtogetaSJT(singlejourneyticket).

這臺(tái)自動(dòng)售票機(jī)暫停服務(wù)/有故障/在維修，請(qǐng)到另一臺(tái)自動(dòng)售票機(jī)上去購(gòu)單程票。

5.Pleasewaitforthenecessaryassistance!請(qǐng)等候有需要的服務(wù)！

6.Thepassengerofholdingthepaperticket，pleasegothroughthestaff’sdoor.

持紙票的乘客請(qǐng)走員工通道。TranslationTranslatethefollowingsentencesintoChinese:Pleaseplaceyourticketontheyellowareawhenenterthegate.2.YoucangotothePlatform1viathestaircaseandboardthefirstavailabletraintoHuangSha.3.Pressthedestinationstationonthetouch,selectthenumberofticketsonthedisplay，thenthecorrespondingcharg