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2021廣州市高考英語三月閱讀理解、完形填空同學(xué)自練(13)答案閱讀理解Itisprobablythestrangestsportanyonehaseverinvented.Andatfirstsight,itlooksliketheeasiest.Competitorshavetodotwothings.Thefirstistostandstill.Thesecondistoplacetheirhandsanywhereonthebodyofacar,andkeepitthere.Thisiswherethingsstartgettingdifficult.Lotsofpeoplearedoingthesamething.Andthewinnerofthe“handathon”contestisthepersonwhocancarryondoingitforthelongesttime.Thatpersongetstoownthecar.Itstillseemstobeaneasythingtodo.Atthebeginningitis.Anyonecanstandstill.Butwhenthecontesthasbeengoingforfourorfivedays,standingstillseemslikethemostdifficultjobintheworld.Andkeepingthehandinplaceoverthistimebecomesanactofseriousattention.Afterafewdays,thehandseemstobelongtosomeoneelse—someonewhowantstogohomeandgetsomesleep.Competitorsareallowedtotakeafive-minutebreakeveryhourtoeat,drinkordowhateverelseisnecessary.Nooneisallowedtoleanonthecarforsupport.Winnersneedtobeabletoshowgreatpowersofattention.Theyalsoneedtobeabletodevelopspecialskills.Maybethepopularityofthehandathonisduetothefactthatitisnotnecessarytobeatrainedathletetoenter.EntrantsintheLongviewhandathoncertainlydon’tseemtodomuchpreparation.Mostsaytheywillprepareby“gettinglotsofsleep”.Otherssaytheywill“eathealthyfood”or“prayforsuccess”.Thewholeeventgivesordinarypeoplethechancetodosomethinginterestingandwinsomethingintheend.Handathonsarecompetitions,butthereislittlerivalry(敵對)betweencompetitors.Theyhelpeachotheroutandkeepeachother’sspiritsup.Peoplewhodropoutearlyreturnwithfood,drinkandencouragement.【文章大意】雙手放在車身任何部位,靜立不動,你能堅持多久?本文介紹了一項看似簡潔,實則類似于馬拉松的運動形式“handathon”。1.Thereasonwhythesportiscalled“handathon”isthatcompetitors.A.coveralongdistanceB.keephandsinplaceforlongC.wavehandsaslongaspossibleD.dothesamethingasinamarathon【解析】選D。推理推斷題。由其次段可知,這種運動在形式上和馬拉松是一樣的。2.Whatabilityislikelytobeneededmostinahandathon?A.Standingwithoutanysupport.B.Notleaningonthecar.C.Eatinganddrinkinginfiveminutes.D.Havingstrongpowersofattention.【解析】選D。推理推斷題。依據(jù)第四段的倒數(shù)其次句Winnersneedtobeabletoshowgreatpowersofattention.可以得到答案。3.Whyishandathonpopular?A.Someonecanwinwithspecialtraining.B.Itdoesn’tneedtomakeanypreparation.C.Anyonewhoisinterestedcanjoininit.D.Peoplegetalongwellwitheachotherinit.【解析】選C。細(xì)節(jié)理解題。由第五段中的Maybethepopularityofthehandathonisduetothefactthatitisnotnecessarytobeatrainedathletetoenter.一句可知,它流行的緣由是不需要進(jìn)行特地的訓(xùn)練,換句話說,只要有愛好就可以參與。4.WhichofthefollowingabouthandathonisNOTright?A.Thepersonwhotakespartinitshouldstandstill.B.Thepersonwhotakespartinithastoplacehishandsanywhereonthebodyofacar,andkeepitthere.C.Thepersonwhotakespartinitcanhaveabreakduringthecourseofthecompetition.D.Handathonsarecompetitions,socompetitorsdon’tencourageeachother.【解析】選D。細(xì)節(jié)理解題。依據(jù)最終一段可知D項錯誤。閱讀理解。Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinorordertokeepandincreasemarketshare.Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople:thosetreatedbadlywilltelltheirtalesofwoetoupto20people,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyalNewlungesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投資)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”—causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.“Manypeopledonotliketalkingtomachines,”saysDr.StoreySeniorLecturerinMarketingatCityUniversityRecommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecalmedoutwithinfivehours,butgettingitdonewithintwo);replacingafaultyproductimmediately:throwinginagiftvoucher(購物禮卷)asanunexpected“thankyou”torentalcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,”Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfamessuggestsbestmeetsthecase). Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas"wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.()1.WecanlearnfromParagraph2that.A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetterserviceC.SatisfiedcustomerscatchmoreattentionD.well-treatedcustomerspromotebusiness()2.Thewritermentions“phonerage”(Paragraph3)toshowthat.A.customersoftenusephonestoexpresstheirangerB.peoplestillprefertobuygoodsonlineC.customercarebecomesmoreattentionD.customersrelyontheirphonestoobtainservices()3.Whatdoesthewriterrecommendtocreatedelight?A.CallingcustomersregularlyB.Givinga“thankyou”note.C.DeliveringaquickerserviceD.Promisingmoregifts.()4.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldheprobablysay?A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”()5.Customerdelightisimportantforairlinesbecause.A.theirtelephonestyleremainsunchangedB.theyaremorelikelytomeetwithcomplaintsC.theservicescostthemalotofmoneyD.thepoliciescanbeappliedtotheirstaff()6.Whichofthefollowingisconveyedinthisarticle?A.Face-to-faceservicecreatescomfortablefeelingsamongcustomers.B.Companiesthatpromisemorewillnaturallyattractmorecustomers.C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.D.Customerdelightismoreimportantforairlinesthanforbanks.【參考答案】1—6、DCCABC【浙江省寧波市2022高考英語十校聯(lián)考試題】完形填空。閱讀下面短文,把握其大意,然后從21~40各題所給的四個選項(A、B、C和D)中,選出最佳選項,并在答題紙上將該選項標(biāo)號涂黑。Therewasalittleboyvisitinghisgrandparentsontheirfarm.Andhewasgivenaslingshot(S單弓)toplaywithoutinthewoods.He_21inthewoods,22hecouldneverhitthe23.Andgettingalittlediscouraged,heheadedbacktodinnerAshewaswalkingbackhesawGrandma'spetduck.Justoutofimpulse(沖動),heletfly,hittheducksquareinthehead,andkilledit.Hewasshockedandfeltverysorry.Inapanic,hehidthe24duckinthewoodpile,onlytoseehissister25.Sallyhadseenitall,butshesaidnothing.Afterlunchthatdaygrandmasaid,“Sally,let’swashthedishes.”ButSallysaid,“Grandma,Johnnytoldmehewantedtohelpinthe26today,didn'tyou,Johnny?"Andthenshewhisperedtohim,“Remember,theduck?" SoJohnny27thedishes.LaterGrandpaaskedifthechildrenwantedtogofishing,and28said,"I’msorrybutIneedSallytohelpmake29."ButSally30andsaid,“Well,that'sallrightbecauseJohnnytoldmehewantedtohelp,"andshewhispered31,“Remember,theduck?"SoSallywentfishingandJohnny32. AfterseveraldaysofJohnnydoing33hisvarioussmalltasksandSally's,he34.couldn'tstanditanylonger.HecametoGrandmaand35thathekilledtheduck.Shebentdown,gavehima36,andsaid,“Sweetheart,37.Yousee,IwasstandingatthewindowandIsawthe38thing.ButbecauseIloveyou,I
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