飯店情景英語（第二版）課件：Room Service 房餐服務(wù)

MajorContents餐飲部RoomService房餐服務(wù)???Howtodoroomservice?I.Leading-inBACKNEXTHowtodoroomservice?Roomservicemeansdiningintheroom.Luxuryhotelsofferroomserviceandmostothersofferfooddelivery.Trueroomservicecanhelpmaketheguestfeelspecialandcomfortable.Takingcorrectordersandensuringfoodintheirrightconditionsarejustthebeginningofroomservice.Professionalserviceskillsshouldalsobetheretopresentthefood,tosetthetablesothattheguestcandineinthecomfortandsecurityoftheirroom.I.Leading-inPREV.BACK客房用餐服務(wù)程序II.WorkingProcedureBACKNEXTII.WorkingProcedure1.詳述房餐服務(wù)。Roomserviceofourhotelisavailablearoundtheclock.本酒店24小時提供房餐服務(wù)。Roomserviceofourhotelisavailablefrom6:00a.m.to11:00p.m.本酒店從早上6點至晚上11點提供房餐服務(wù)。Thereisamenuonthenighttable.在床頭柜上有一張菜單。Thereis15%extraservicechargeforroomservice.房餐服務(wù)要加收15%的服務(wù)費。PREV.NEXTII.WorkingProcedure2.詢問客人的要求。Sir,whatwouldyouliketohaveforyourbreakfast/lunch/supper?先生，您早餐/午餐/晚餐想吃點什么?WouldyoupreferChineseorWesternfood?您是要中餐還是西餐?WouldyoupreferAmericanorContinentalbreakfast?您是要美國式還是大陸式早餐?PREV.NEXTII.WorkingProcedureWhatflavorwouldyouprefer?Beijing,Guangdong,Sichuan,Huaiyang,Zhejiang,Fujian,Hunan,orAnhuiDishes?您喜歡什么風(fēng)味的菜肴？北京菜、廣東菜、四川菜、淮陽菜、浙江菜、福建菜、湖南菜、還是安徽菜?Howwouldyoulikeitcooked?Rare,mediumrare,medium,mediumwellorwell-done?您要幾成熟？三成熟、四成熟、半熟、八成熟、還是熟透?PREV.NEXTII.WorkingProcedureWhatkindofdrinkswouldyouprefer?Juice,cocktail,beer,wine,champagne,orwhisky?您想喝點什么？果汁、雞尾酒、啤酒、葡萄酒、香檳、還是威士忌?Whatkindofjuicewouldyoulike?Freshorcannedone?您要什么樣的果汁？現(xiàn)榨的還是聽裝的?PREV.NEXTII.WorkingProcedure3.送餐進客房。Sir,yourfoodsareready.MayIcomein?先生，您點的食物準備好了,我可以進來嗎?Heretheyare.這兒，您請。Whenyoufinishthem,pleasejustcallme.Iwillcomeandcollectthedishwares.您用完餐后，請打電話給我。我會來收拾餐具。Wishyougoodappetite.祝您胃口好!PREV.NEXTII.WorkingProcedure4.征求客人意見。Doesthefoodappealtoyourappetite,Sir/Madam?先生/女士，這些菜合您的胃口嗎?5.請求收拾餐具。Sir/Madam,mayIcollectthedishwarenow?先生/女士，我現(xiàn)在可以收拾餐具了嗎?OK,Iwillcomebacklater.好的，我一會兒再來。Pleasecallmewhenitisconvenientforyou.請您在方便的時候通知我。PREV.NEXTII.WorkingProcedure6.請客人在賬單上簽名。Sir/Madam,wouldyoupleasecheckandsignyourbill?先生/女士，請您核對賬單并簽名。PREV.BACK(RS:RoomServiceW:Mr.White)RS:RoomService.MayIcomein?W: Comeinplease.RS:WhatcanIdoforyou,Mr.White?W: Iwanttoorderbreakfast.RS:Certainly,Mr.White.Thisisthemenu.

W: OK,letmesee.Oh,therearesomanychoices.III.DialoguesBACKNEXTDialogue1TakingGuest’sOrderofRoomService(ARoomServiceclerkisgoingtoenterMr.White’sroomtoofferroomservice.)RS:WouldyoulikeChineseorWesternbreakfast?W: AWesternone,aContinentalone.RS:Isitateaorcoffee?W: Teawithmilk,please.RS:Isee.Mr.White,yourbreakfastwillbereadyintenminutes.Bytheway,thereisanextra15%servicechargeforroomservice.W: OK,noproblem.Thankyouverymuch.RS:MypleasureandI’malwaysatyourservice.III.DialoguesPREV.NEXTRS:Mr.White,yourbreakfastisready.MayIcomein?W: Comein,please.RS:Mr.White,hereisthebreakfastyou’veordered.Pleasetakeyourtimeandenjoyit.Bytheway,anythingelseIcandoforyou?W: Yes.I’dliketohavemysupperintheroom,too.RS:OK,aChineseorWesternone?III.DialoguesDialogue2SendFoodintoRoom(RS:RoomServiceW:Mr.White)PREV.NEXT(Tenminuteslater,thebreakfastisreadyandtheclerkisgoingtosenditintotheroom.)W: I’dliketotrysomeChinesefood,especiallythelocalflavor.Wouldyourecommendsometome?RS: ThelocaldishesarefamousasHuaiyangDishesinChina.Shanghaicrabisoneofthegreatspecialties.W: OK,Iwilltrythat.RS: Anydrinks?We’vegotjuice,cocktail,beer,wine,champagne,andwhisky.W: OrangejuiceisOK.Freshorangejuice.RS:OK,I’vegotit.Whendoyoulikeittobeserved?III.DialoguesPREV.NEXTW: 6:00p.m.RS: OK.You’dliketohavesomeShanghaicrabandafreshorangejuiceforyoursupperintheroom,at6:00p.m.Isthatallcorrect?W: Yes,youareright.Andsomerice,please.RS:Sure.Enjoyyourbreakfast,Mr.White.III.DialoguesPREV.BACK提供房餐服務(wù)時的注意事項1.在一些酒店里，房內(nèi)用餐是由餐廳服務(wù)員送到樓層，再由樓層服務(wù)員送進客房，所以樓層服務(wù)員也必須熟悉菜單，并掌握一定的餐廳服務(wù)技能。2.房內(nèi)用餐可以用托盤(tray)提供，也可以用餐車(trolley)送上，這要視所送餐食和飲料的多少而定。如用餐車送餐,要小心謹慎，以免因地毯不平或松動而翻車。另外，送餐時，必須使用保溫、保涼和保持清潔衛(wèi)生的用具。IV.TipsforServiceBACKNEXT3.提供房餐服務(wù)時，要注意及時將客人用過的餐具和剩物撤出(一般在一小時后，征得客人的同意后撤出)，以免影響房內(nèi)衛(wèi)生和丟失餐具。收東西時，要注意清點餐具并檢查有無破損，同時還要注意隨手更換煙灰缸(ashtray)、玻璃杯，擦凈桌上的臟物，以保持房內(nèi)清潔。4.用餐完畢后不要忘記請客人在賬單上簽名。IV.TipsforServicePREV.NEXTPREV.BACKV.Words&ExpressionsBACKNEXTdishn.一道菜；盤裝菜 rareadj.偏生的；煮得嫩的mediumadj.中等程度的 well-doneadj.煮得透的；熟透的champagnen.香檳 appetiten.胃口appealtoone’sappetite合某人的胃口 crabn.蟹；蟹肉specialtyn.特色菜；特制品V.Words&ExpressionsPREV.BACKVI.Exercises1.Completethefollowingsentenceswiththegivenwordsinproperforms.BACKNEXTContinentalbreakfastsignaround-the-clockboileggscoffeeaccountcaptaindobacon(1)I’mverysorry.I’llcallmy

totakeyourorder,andwewillcallbackafteroneminute.(2)Weprovideroomservice

.(3)Canyou

yournameandroomnumberonthebill?(4)Wouldyoulikeyour

sunny-sideup?(5)Whichwouldyouprefer,teaor

?captainaround-the-clocksigneggscoffeeVI.ExercisesPREV.NEXT(6)Howwouldyouliketosettleyourbill?Incashoraddittoyourroom

?(7)Howwouldyoulikeit

?(8)Wealsoserve

withyoureggs.(9)I’dliketwo

eggs.(10)WouldyoupleasetellmethedifferencebetweenAmericanbreakfastand

?Continentalbreakfastsignaround-the-clockboileggscoffeeaccountcaptaindobacondonebaconboiledaccountContinentalbreakfastVI.ExercisesBACKNEXTPREV.NEXT2.Completethefollowingdialogue.(RS:RoomServiceG:Guest)RS:______________,_____________?G:Comein,please.RS:Herearethethingsyou’veordered,Sir.______________________________?G:Oh,justputthemoverthereonthetable.RS:OK.______________________________?RoomServicemayIcomeinWherewouldyouliketohavethemWhenwouldyoulikeittobeservedVI.ExercisesBACKNEXTPREV.NEXT2.Completethefollowingdialogue.G:Youcanserveitnow,Ithink.RS:___________________________?G:Sure.MayIuseyourpen?Than