導(dǎo)游服務(wù)英語(yǔ)課件：Hotel Accommodation

HotelAccommodation

Lead-in

Thetourguideshouldhelpgroupguestscheckinimmediately.Andhe/sheshouldcommunicatewiththeclerkatthefrontdeskfirstandmakesurehe/shecangettherightrooms,thenhe/sheshouldhelpthetourleaderdistributetherooms,certainly,beforeshowingtheroomkeystoguests,theguideshouldremindthemofthenecessaryinformationoftherestarrangement.

BasicProcedure

Helpthetouristscheckinandintroducethemtothelocationsofthemainfacilitiesofthehotel.Helpthetourleaderputtheroomnumbersontheluggageandhavetheluggagesenttotheroomsassoonaspossible.3.Ifthetouristshavesomeproblems,informthefloorattendantimmediatelyandactivelyassisttheminsolvingtheproblems.

BasicProcedure

4.Introducehoteldiningfacilities,remindthedininglocationsofthefirstdinnerandbreakfast.5.Announcethearrangementsforthedayorthenextday,andinformthetouriststheroomnumberandtelephonenumbersofthelocalguide,nationalguideandthetourleader.

HelpcheckinandcheckoutItmeOneTopic1:SpeakingCheckout

Assistthetourleadertocheckin

Training

123Topic1:Speaking

Activity1:Reading

Readthetwodialoguesandpractice.Learnthewordsandexpressions.Speakoutthemainideaofthetwodialogues.Topic1:Speaking

Activity2:Roleplay

Task

ZhangLi,alocalguidefromCITSGuangdongbranch,iscallingtoreserveroomswithGuangzhouWhiteSwanHotelforatourgroupof15touristsfromBritain.Theyplantostayfor3nights.Topic1:Speaking

Activity2:Role-play

Requirement

First,disscusstherole-playwithyourgroup,andthenpracticewhatyouwouldsayinthissituation.Bepreparedtoperformtherole-playinfrontoftheclass.Theteacherandotherstudentswilldiscussandcompareeachrole-playpresentedandmakecommentsonhowitcanbeimproved.Topic1:Speaking

FoodandbeverageserviceItemTwoTopic1:SpeakingIntroducingFeaturesofTypicalDishes

ArrangingCaterings

Training

123Topic1:Speaking

Readthetwodialoguesandpractice.Learnthewordsandexpressions.Speakoutthemainideaofthetwodialogues.Activity1:ReadingTopic1:Speaking

Task

Task:ZhangLi,alocalguidefromCITSGuangdongbranch,isintroducingthelocaldishestothetouristsattherestaurant.Activity2:Role-playTopic1:Speaking

Requirement

First,disscusstherole-playwithyourgroup,andthenpracticewhatyouwouldsayinthissituation.Bepreparedtoperformtherole-playinfrontoftheclass.Theteacherandotherstudentswilldiscussandcompareeachrole-playpresentedandmakecommentsonhowitcanbeimproved.Activity2:Role-playTopic1:Speaking

IntroductiontoaHotelbyaTourGuideLadiesandgentlemen,MayIhaveyourattentionplease?I’dliketosayafewwordsaboutthehotelwe’regoingtostayin.Thishotelisafirst-ratehotelandhasbeenchosenasthefavoriteplacetostaybyVIPs,stateguestsandbusinesspersonsfrommanycountries.Thereareover300roomsofinternationalstandard,includingsinglerooms,doubleroomsandpresidentialsuites.TherearefivespaciousChinesedininghallsofferingallstylesofChinesecooking.Theyarelocatedonthefirstfloor.

Topic2:TheRemarksofTourGuide

IntroductiontoaHotelbyaTourGuideOnthesecondfloor,thereisadeluxewestern-styledininghall.Tomorrowmorning,wearegoingtohaveourbreakfastthere.Therearealsolargeandsmallbanquethalls,abar,a24-hourcaféandanoutdoorpatiowithdrinks.Ifyouwanttodosomeexercise,youcangotothefitnesscenterorthebilliardroom,thebowlingalleyortheindoorswimmingpool.Theyarereadytoserveyouatyourconvenience.Ifyouwanttoknowmoredetails,youcangetabrochureaboutthehotelfromtheReceptionDesk.Ifyouhaveanyquestions,pleasefeelfreetoaskme.Thankyouforyourattention.

Topic2:TheRemarksofTourGuide

TaskoneAllstudentsintheclassroomaredividedintoseveralgroupstodisscussthewelcomespeeches.PracticeTasktwoAfterdiscussion,eachgroupchoosearepresentativetomakeapresentation,andthentheteachershouldgivethecommentonthestudent’sanswer.Topic2:TheRemarksofTourGuide

SteponeRead

Readthepassagewiththequestionstheteachergivenandspeakoutthemainideaofthepassage.Topic3:SupplementaryReading

SteptwolearnUesfulexpression1.consistof:由．．．組成。例如：Thepassageconsistsofthreeparts.這篇課文由三部分組成。Thefeaturesconsistsoftwothings:positiveandnegative.2.bedividedinto:被劃分成．．．例如：Tothatend,thearmywillbedividedintotwodivisions。為了實(shí)現(xiàn)這個(gè)目的，軍隊(duì)被分成兩部分。3.“babysitting”service保姆服務(wù)Topic3:SupplementaryReading

Stepthreepractice

Readthepassageworkinpairs.Topic3:SupplementaryReading

Etiquetteintelephone

Thetelephoneisoneofthetoolsusedinbusiness.Thefollowingarethebasicrulesofetiquetteinmakingatelephonecall:1.Don’teatorchewgumwhiletalkingonthetelephone.2.Ifsomeonewalksintoyourofficewhileyou’retalkingonthetelephone,DON’Tcoveritwithyourhandsorpressitagainstyourchest.3.Answeryourowntelephonewheneverpossibleandanswerwithin2-3rings.“Thankyouforcalling.MayIhelpyou?”isagoodwayofgreeting.4.Remembertoaskyourcaller“Doyoumindholding?”or“MayIputyouonhold?”beforedoingso.Topic4SocialEtiquette

Etiquetteintelephone

5.Ifyoutakethetimetoaskyourcallertohold,besuretolistentotheresponse.6.Callthedepartmentorpersonwhereyouaretransferringacallandmakesurethattheycantakethecall.Then,returntoyourcallerandgivethemthenameofthepersontheyarebeingtransferredto,thenameofthedepartmentandthetelephonenumber.7.Ifitisnotconvenientforthewantedpersontoanswerthecall,then,“She’sawayfromheroffice;mayItakeyournameandnumber?”or“MayIsaywho’scalling?”Thankyou.Letmecheckandseeifhe’sin.”aresuggestedresponse.8.Wheneverpossible,usetelephonemessageformstorecordaccurateandcompleteinformation.Topic4SocialEtiquette

CultureNote

到美國(guó)的旅館或餐廳時(shí)，如果被人家叫“喂”時(shí)，想必心里會(huì)覺(jué)得不太舒服。這種時(shí)候應(yīng)該依客人的性別、年齡本別稱(chēng)呼sir、ma’am或miss，例如在餐廳時(shí)說(shuō)：

Isanyonehelpingyou,ma’am?女士，有人在幫你嗎？

ShallIbringyourcoffeenow,sir?先生，我可以端咖啡來(lái)了嗎？以sir、ma’am或miss表示尊稱(chēng)也是一種不錯(cuò)方法。這也不限于服務(wù)業(yè)使用，平時(shí)如果在地上撿到他人的物品時(shí)，也可以sir、ma’am代替“Excuseme.”稱(chēng)呼對(duì)方。

CultureNote

CultureNote

但是，日常生活中如果過(guò)于使用sir、ma’am或miss，反而會(huì)令人覺(jué)得不懷好意。國(guó)人常有謙讓的美德，但是如何不讓人覺(jué)得卑下而使聽(tīng)者受到尊敬就相當(dāng)難把握了。此外，如果對(duì)方有一定的稱(chēng)謂時(shí)，用該稱(chēng)謂稱(chēng)呼對(duì)方則比較妥當(dāng)。例如醫(yī)生或是取得博士資格（PH.D.）的教授，通常我們可以加于名字上Dr.(Doctor)的稱(chēng)謂。但是，并非所有的教授都具有博士資格，因此如果不能確定時(shí)，可以用Professor代替。這些稱(chēng)謂在忘記對(duì)方姓名時(shí)就如同sir、ma’am或miss一樣好用。

CultureNote

Inmostcountries,hotelrestaurantsarenearlyalwaysmoreexpensivethantherestaurantsinthestreets.Therestaurantsmayvarygreatlyinpriceandyoucanhavesomeideasofthepriceandkindoffoodbylookingatthemenuspostedinthewindoworaskingtoseeamenubeforeyouareseatedatatable.

KnowledgeConnection

Theappearancesofrestaurantscanbemisleadingbecausewhatlooksasmallinformalrestaurantmayreallybeveryexpensive.Ifyouaregoingtoarestaurantfordinner,itisusuallyagoodideatotelephoneforareservationincaseitisfilledwhenyougothere.Thenamesandtelephonenumbersofrestaurantsaregenerallylistedinthetelephonebook.KnowledgeConnection

譯文

在大多數(shù)國(guó)家中，賓館里的餐廳幾乎都比街上的餐館更貴。餐館的價(jià)格很多，許多參觀(guān)的櫥窗上張貼著菜譜，或者你可以進(jìn)去先要菜單來(lái)看，然后再就坐。光看餐館的外表可能會(huì)造成誤解，外表隨隨便便的小餐館也許實(shí)際上很昂貴。要到餐館吃飯，一般應(yīng)先打電話(huà)訂座，以防你去那兒時(shí)人已坐滿(mǎn)了。通常我們可以在電話(huà)號(hào)碼薄上找到餐館的名稱(chēng)及電話(huà)號(hào)碼。

撰寫(xiě)地方風(fēng)味簡(jiǎn)介

地方風(fēng)味是吸引游客的亮點(diǎn)之一，是游客在欣賞名勝古跡美景之外的物質(zhì)和精神上的又一享受。因此，在對(duì)旅游景點(diǎn)作宣傳的同時(shí)，讓游客更多的了解各地方風(fēng)味，品嘗更多樣的地方佳肴也是旅游服務(wù)的關(guān)鍵。撰寫(xiě)地方風(fēng)味一般包括以下幾點(diǎn)：１.菜名：中文菜名常常美化之作用的原料、烹飪的方法和做出來(lái)的成品的視覺(jué)效果。２.特色：每種地方風(fēng)味能夠流傳至今，與其獨(dú)特的風(fēng)味特色息息相關(guān)。３.原料：不同的菜肴用料不一，要適當(dāng)介紹燒制原料，加深客人對(duì)菜肴的了解。Topic5:Writing

撰寫(xiě)地方風(fēng)味簡(jiǎn)介

４.起源：與菜肴有關(guān)的掌故、傳說(shuō)能讓一道菜更具文化內(nèi)涵與歷史意義。５.烹飪方法：菜肴的烹調(diào)方法在中國(guó)文化中占有很重要的一部分，堪稱(chēng)一絕。６.地位：說(shuō)明該菜肴在中國(guó)菜系中的地位或其當(dāng)今受歡迎的程度。７.食用方法：一些特殊菜肴食用時(shí)方法一定要正確，這樣才能讓用膳者有最好的享受。８.注意事項(xiàng)：有些菜肴食用會(huì)引起用膳者的某些不適，要提前給與說(shuō)明。另外，在撰寫(xiě)地方風(fēng)味時(shí)，盡可能使用通俗易懂的語(yǔ)言，采用讀者喜聞樂(lè)見(jiàn)的形式。在介紹其文化內(nèi)涵時(shí)，注意掌握語(yǔ)言的跨心里、跨文化交際性特點(diǎn)。Topic5:Writing

Sample

Situation:atourgroupfromAmericaarriveatTianfuRestaurant.MissZhangLi,alocalguidefromChinaChengduInternationalTravelService,isintroducingthelocalcuisineofSichuanHot-pot.Topic5:Writing

Sample

Ladiesandgentlemen,

WelcometoTianfuRestaurant.TodaywhatwewilltasteisthefamousSichuanHot-pot.LegendhasitthatitwasfirstdevelopedbySichuanpeoplebeggars,whodepositedalltheculinaryalmsthattheyreceivedduringwinterintoabubblingpot.Themouth-wateringaromaattractedpassers-bythenitwaswidespread.TheSichuanHot-pottastesveryspicy.Thebrothisflavoredwithchilipeppersandotherpungentherbsandspices.Themainingredientsincludehotpepper,Chinesepricklyash,thickbroad-beansauce,gingergrain,beeffat,crystalsugarandwine.Slicesofkidney,chickenbreast,beeftripe,gooseintestines,springonion,soyabeansprouts,mushroomeel,duckandseacuc