GB/T 44289-2024農(nóng)村公共法律服務(wù)基本規(guī)范

ICS

03.080

CCS

A12

中華人民共和國國家標準

GB/T44289—2024

農(nóng)村公共法律服務(wù)基本規(guī)范

Basicspecificationforruralpubliclegalservice

2024-09-29發(fā)布2024-09-29實施

國家市場監(jiān)督管理總局發(fā)布

國家標準化管理委員會

GB/T44289—2024

目次

前言

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Ⅲ

引言

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Ⅳ

1

范圍

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1

2

規(guī)范性引用文件

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1

3

術(shù)語和定義

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1

4

總體要求

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1

5

服務(wù)提供主體

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2

5.1

鄉(xiāng)鎮(zhèn)公共法律服務(wù)工作站

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2

5.2

村公共法律服務(wù)工作室

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2

6

服務(wù)人員

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3

7

服務(wù)內(nèi)容與要求

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3

7.1

法律咨詢與指引

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3

7.2

法治宣傳教育

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3

7.3

矛盾糾紛化解

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4

7.4

村法律顧問服務(wù)

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4

8

檔案管理

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5

9

投訴處理及反饋

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5

10

服務(wù)評價與改進

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5

參考文獻

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6

Ⅰ

GB/T44289—2024

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機構(gòu)不承擔識別專利的責任。

本文件由中國標準化研究院提出并歸口。

本文件起草單位：江蘇省質(zhì)量和標準化研究院、江蘇省司法廳、江蘇博事達律師事務(wù)所、浙江京衡

(義烏)律師事務(wù)所、湖北省標準化與質(zhì)量研究院、廣西壯族自治區(qū)標準技術(shù)研究院、中國標準化研究

院、中國計量大學、山東省司法廳、山東省標準化研究院。

本文件主要起草人：羅坤、吳明、鄭重、周連勇、張書、馮秀勤、朱豐雪、丁凡、王全永、

云振宇、侯月麗、李偉、鐘麗、馬曉蕾、鄧希妍、顧長青、屈全勝、何苗苗、王爽、朱培武、錢榮富、

莫佳琳、劉曉倩、朱峰、朱孝磊、張宇群。

Ⅲ

GB/T44289—2024

引言

鄉(xiāng)村要振興，法治必先行。全面推進鄉(xiāng)村振興，離不開強有力的法治保障。

《關(guān)于加快推進公共法律服務(wù)體系建設(shè)的意見》（中辦發(fā)〔2019〕44號）提出，公共法律服務(wù)是政

府公共職能的重要組成部分，是保障和改善民生的重要舉措，是全面依法治國的基礎(chǔ)性、服務(wù)性和保障

性工作。

農(nóng)村公共法律服務(wù)是建設(shè)覆蓋城鄉(xiāng)的現(xiàn)代公共法律服務(wù)體系的重要組成部分，是建設(shè)社會主義法治

國家的基礎(chǔ)工程，也是實現(xiàn)鄉(xiāng)村振興戰(zhàn)略的重要保障。規(guī)范農(nóng)村公共法律服務(wù)工作，提高服務(wù)質(zhì)量是推

動共同富裕、鄉(xiāng)村振興和經(jīng)濟社會高質(zhì)量發(fā)展的應(yīng)有之義。

Ⅳ

GB/T44289—2024

農(nóng)村公共法律服務(wù)基本規(guī)范

1范圍

本文件規(guī)定了農(nóng)村公共法律服務(wù)的總體要求、服務(wù)提供主體、服務(wù)人員、服務(wù)內(nèi)容與要求、檔案管

理、投訴處理及反饋、服務(wù)評價與改進。

本文件適用于面向農(nóng)村提供的公共法律服務(wù)活動。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T18894電子文件歸檔與電子檔案管理規(guī)范

SF/T0083全國人民調(diào)解工作規(guī)范

3術(shù)語和定義

下列術(shù)語和定義適用于本文件。

3.1

公共法律服務(wù)publiclegalservice

由政府主導、社會參與、司法行政機關(guān)統(tǒng)籌提供，旨在保障公民、法人和其他組織基本權(quán)利，維護

人民群眾合法權(quán)益，促進社會公平正義和保障人民安居樂業(yè)所必需的法律服務(wù)。

4總體要求

4.1應(yīng)堅持傳播法律知識、弘揚法治精神、促進社會和諧的宗旨，在服務(wù)過程中注重法律知識宣傳，

引導服務(wù)對象通過合法途徑表達訴求、維護權(quán)益。

4.2應(yīng)根據(jù)本地區(qū)的特點以及公共法律服務(wù)發(fā)展水平，選擇符合當?shù)貙嶋H的工作方式，并依法發(fā)揮好

村規(guī)民約的作用。

4.3應(yīng)堅持線下與線上相結(jié)合，通過現(xiàn)場、網(wǎng)絡(luò)、熱線等方式為服務(wù)對象提供準