GB/T 44479-2024在線學(xué)習(xí)服務(wù)組織評(píng)價(jià)指南

ICS03.080

CCSA12

中華人民共和國國家標(biāo)準(zhǔn)

GB/T44479—2024

在線學(xué)習(xí)服務(wù)組織評(píng)價(jià)指南

Guidanceforevaluatingtheonlinelearningserviceorganization

2024?09?29發(fā)布2025?01?01實(shí)施

國家市場監(jiān)督管理總局

國家標(biāo)準(zhǔn)化管理委員會(huì)發(fā)布

GB/T44479—2024

目次

前言··························································································································Ⅲ

1范圍·······················································································································1

2規(guī)范性引用文件········································································································1

3術(shù)語和定義··············································································································1

4評(píng)價(jià)對(duì)象·················································································································2

5評(píng)價(jià)原則·················································································································3

5.1公正性··············································································································3

5.2規(guī)范性··············································································································3

5.3有效性··············································································································3

5.4可靠性··············································································································3

6評(píng)價(jià)要素·················································································································3

6.1組織管理···········································································································3

6.2資源管理···········································································································3

6.3人員管理···········································································································4

6.4服務(wù)水平···········································································································4

7評(píng)價(jià)流程·················································································································4

7.1評(píng)價(jià)準(zhǔn)備···········································································································4

7.2評(píng)價(jià)實(shí)施···········································································································5

7.3出具評(píng)價(jià)結(jié)果·····································································································5

7.4評(píng)價(jià)中止···········································································································5

8評(píng)價(jià)結(jié)果·················································································································6

8.1內(nèi)容·················································································································6

8.2形式·················································································································6

附錄A（規(guī)范性）組織管理評(píng)價(jià)要素················································································7

附錄B（規(guī)范性）資源管理評(píng)價(jià)要素···············································································10

附錄C（規(guī)范性）人員管理評(píng)價(jià)要素···············································································14

附錄D（規(guī)范性）服務(wù)水平評(píng)價(jià)要素···············································································17

參考文獻(xiàn)····················································································································20

Ⅰ

GB/T44479—2024

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專利的責(zé)任。

本文件由全國教育服務(wù)標(biāo)準(zhǔn)化技術(shù)委員會(huì)（SAC/TC443）提出并歸口。

本文件起草單位：中國標(biāo)準(zhǔn)化研究院、中國教育科學(xué)研究院、安徽淘云科技股份有限公司、浙江大

學(xué)MBA教育中心、浙大城市學(xué)院、上海交通大學(xué)醫(yī)學(xué)院附屬上海兒童醫(yī)學(xué)中心、北京語言大學(xué)、西安

財(cái)經(jīng)大學(xué)、湖北省標(biāo)準(zhǔn)化與質(zhì)量研究院、中國計(jì)量大學(xué)、北京中傳坦途文化傳媒有限公司、中國物品編

碼中心、北京布局未來科技發(fā)展有限公司。

本文件主要起草人：侯非、陳如平、鄭娟?duì)枴⑼跄饶?、劉慶升、謝小云、王小毅、杜健、鮑海君、徐向瑞、

葉揚(yáng)、張超、戴之希、黃偉、付榕、楊洋、張宇群、熊唯、薄瑋、鐘如艷、柴明一。

Ⅲ

GB/T44479—2024

在線學(xué)習(xí)服務(wù)組織評(píng)價(jià)指南

1范圍

本文件給出了在線學(xué)習(xí)服務(wù)組織評(píng)價(jià)的建議與指導(dǎo)，包括評(píng)價(jià)對(duì)象、評(píng)價(jià)原則、評(píng)價(jià)要素、評(píng)價(jià)流

程、評(píng)價(jià)結(jié)果。

本文件適用于在線學(xué)習(xí)服務(wù)組織評(píng)價(jià)活動(dòng)的管理與實(shí)施。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對(duì)應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用于

本文件。

GB/T20271信息安全技術(shù)信息系統(tǒng)通用安全技術(shù)要求

GB/T26997—2011非正規(guī)教育與培訓(xùn)的學(xué)習(xí)服務(wù)術(shù)語

GB/T33259數(shù)字印刷質(zhì)量要求及檢驗(yàn)方法

GB/T35273信息安全技術(shù)個(gè)人信息安全規(guī)范

CY/T111電子圖書質(zhì)量基本要求

ISO29995：2021教育與學(xué)習(xí)服務(wù)術(shù)語（Educationandlearningservices—Vocabulary）

3術(shù)語和定義

ISO29995：2021、GB/T26997—2011界定的以及下列術(shù)語和定義適用于本文件。

3.1

學(xué)習(xí)服務(wù)learningservice

促進(jìn)學(xué)習(xí)的一系列活動(dòng)。

[來源：ISO29993：2017，3.12]

3.2

在線學(xué)習(xí)服務(wù)onlinelearningservice

利用互聯(lián)網(wǎng)技術(shù)、以時(shí)空分離為特征、建有學(xué)習(xí)資源和/或?qū)W習(xí)系統(tǒng)、配有服務(wù)人員和/或服務(wù)產(chǎn)品

的學(xué)習(xí)服務(wù)（3.1）。

[來源：ISO29994：2021，3.1，有修改]

3.3

組織organization

為實(shí)現(xiàn)一定目標(biāo)、承擔(dān)不同職責(zé)、具有不同權(quán)限、相互關(guān)聯(lián)的個(gè)人或群體。

注：組織包括但